Sundeck

Reviews of Crowne Plaza Frankfurt Congress Hotel, an IHG Hotel

4 out of 5
Crowne Plaza Frankfurt Congress Hotel, an IHG Hotel
Lyoner Strasse 44-48, Niederrad, Schwanheim, Frankfurt, Hessen

Reviews

8.2

Very good

Rating 10 - Excellent. 326 out of 879 reviews" "
Rating 8 - Good. 367 out of 879 reviews" "
Rating 6 - Okay. 108 out of 879 reviews" "
Rating 4 - Poor. 39 out of 879 reviews" "
Rating 2 - Terrible. 39 out of 879 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ulrike

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Had to go twice down to get a key that works, the 3rd time the front desk agent went with me to figure out that the look was broken. Than had to wait to get a new room, the fridge did not work at all🙁
Stayed 1 night in Feb 2024

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and shopping was nearby.
Stayed 1 night in Feb 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. Food options at the bar were amazing, and the service was outstanding. I would stay there again.
Stayed 2 nights in Feb 2024

8/10 Good

Ulrike

Stayed 1 night in Jan 2024

10/10 Excellent

Ionel

Stayed 1 night in Jan 2024

10/10 Excellent

Farhia

Liked: Amenities
Stayed 10 nights in Dec 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite nice!
Very nice stay. Clean, quiet, friendly… good beds and bedding.
Stayed 1 night in Dec 2023

10/10 Excellent

Darren

Stayed 1 night in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service
The pool wasn’t working, a light in my room was not working. The heater in bathroom was not working.

10/10 Excellent

Ronald

Stayed 1 night in Dec 2023

10/10 Excellent

Gry

Stayed 1 night in Dec 2023

8/10 Good

Ulrike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property convenient friendly staff but the food selection in the bar where overpriced
Stayed 1 night in Dec 2023

6/10 Okay

Dan

Stayed 1 night in Nov 2023

8/10 Good

Taehun

Stayed 2 nights in Nov 2023

6/10 Okay

Dan

Stayed 1 night in Nov 2023

8/10 Good

Kristjan

Stayed 1 night in Nov 2023

6/10 Okay

Gregor

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Alles ziemlich abgenutzt. Das Schwimmbad war geschlossen, der Wellness-Bereich sieht schrecklich aus. Personal an der Rezeption unterbesetzt / sehr langsam. Zimmer kalt, schlechte Isolation der Fenster.
Stayed 5 nights in Nov 2023

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Light bulbs/light unit not working, heating unit in bathroom not working. The pool was not working
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 4 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disappointed
I could not believe the issue of both my son as well as myself trying to check in, over a half of hour. The supervisor did give us a free drink due to the time. When I arrived the girl was extremely rude in regards to our room wasn’t ready, therefore at 10PM the issue was extremely frustrating as we were tired from a very long day. I also couldn’t believe the charge for the breakfast, we have traveled through Europe, even 2 other sections in Germany and have never had to pay for breakfast. Not worth it…look elsewhere!
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023

6/10 Okay

matthew

Stayed 1 night in Nov 2023

10/10 Excellent

JOVANA DAYSI

Stayed 15 nights in Oct 2023

8/10 Good

Karen

Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for the NFL game and it was great. Friendly staff, great for train and tram links to the city etc. Nice breakfast. If you are watching a game you can walk to the stadium through some nice paths and woodland. Would recommend and use again
Stayed 3 nights in Nov 2023

10/10 Excellent

Jacqueline

Stayed 5 nights in Oct 2023

2/10 Terrible

Steven

Stayed 1 night in Nov 2023

10/10 Excellent

Adrian

Stayed 7 nights in Oct 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice business hotel. Very easy to reach by public transport. Only 30 mins walk to the stadium. Dinner and breakfast options outside the hotel are limited. Comfortable beds. Very warm room.
Stayed 2 nights in Nov 2023

8/10 Good

Helen

Stayed 2 nights in Nov 2023

6/10 Okay

Phil

Liked: Cleanliness
Stayed 3 nights in Nov 2023

10/10 Excellent

Oscar

Liked: Cleanliness, property conditions & facilities
We where near all we need to do
Stayed 4 nights in Nov 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.
Stayed 1 night in Nov 2023

6/10 Okay

JOHN OKUSI

Liked: Cleanliness, staff & service
No hot water.
Stayed 1 night in Oct 2023

2/10 Terrible

John

Stayed 1 night in Oct 2023

8/10 Good

Carsten

Stayed 1 night in Oct 2023

6/10 Okay

Andrii

Travelled with family, Business traveller
Small room, small bathroom, small closet with too fragile doors, even small TV screen plus poor service
Stayed 3 nights in Oct 2023

6/10 Okay

Olivier

Stayed 1 night in Oct 2023

2/10 Terrible

Surendra

Business traveller
Stayed 3 nights in Oct 2023

6/10 Okay

Omid

Stayed 1 night in Oct 2023

2/10 Terrible

Ronen

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Vitaliy V, Angier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hisptitality staff at check in could be more friendly
Stayed 1 night in Oct 2023

6/10 Okay

Jürgen

Stayed 1 night in Oct 2023

10/10 Excellent

Clarence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023

10/10 Excellent

Melisa

Stayed 1 night in Sep 2023

10/10 Excellent

DONGJOO

Stayed 1 night in Sep 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

8/10 Good

Judy

Travelled with partner
Liked: Staff & service
Just an overnight stay it said there was a restaurant but it was closed there was a bar with limited choices
Stayed 1 night in Sep 2023