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Reviews of NH Frankfurt Messe

4 out of 5
NH Frankfurt Messe
Friedrich-Ebert-Anlage 38, Frankfurt, HE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 533 out of 948 reviews" "
Rating 8 - Good. 347 out of 948 reviews" "
Rating 6 - Okay. 43 out of 948 reviews" "
Rating 4 - Poor. 12 out of 948 reviews" "
Rating 2 - Terrible. 13 out of 948 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ole, Karup

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nadia on Feb 7, 2024
Lieber Ole, vielen Dank für Ihre sehr positive Bewertung. Kommen Sie uns gerne wieder besuchen. Mit freundlichen Grüßen,

6/10 Okay

pouya

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pretty poorly kept hotel for the standard you're expecting from it. Coffee maker hadn't been cleaned in a year probably. Shower had missing pieces, and wasn't clean. Sheets had one stain on them (but were generally fine). Hotel restaurant didn't have any food, only drinks. No restaurants within walking distance that I found. I had to Uber eats in McDonald's. For the price and the above options, if you're in Frankfurt on a layover, get a hotel by the airport. It cost 30-40 euros each way from the airport to the hotel, but you're not really in the "center".
Stayed 1 night in Jan 2024
Response from Nadia on Feb 7, 2024
Dear Pouya, thank you very much for your positiv review.We are very sorry that you were not satisfied with your stay at our hotel. Please be assured that we have forwarded this to the responsible department in order to avoid this in the future. Nevertheless, our team would be very pleased if you would visit us again. Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nadia on Dec 15, 2023
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben unser Hotel zu bewerten . Wir würden uns sehr freuen, wenn Sie uns wieder besuchen würden. Mit freundlichen Grüßen,

10/10 Excellent

Kevin John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nadia on Nov 21, 2023
Dear Kevin, thank you very much for your positive review. We were very pleased that you enjoyed your stay with us and hope to see you again soon at the NH Frankfurt Messe. Kind regards,

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and people were super nice, but one block away (towards centeral station) starts getting a little sketchy at night. Totally NOT the hotels fault. I would atill stay at this property again
Stayed 1 night in Sep 2023
Response from sanna essalat on Oct 3, 2023
Dear Jay, thank you very much for your positive feedback. We are glad to read that you enjoyed your stay in our hotel. Best regards Sanna E.

4/10 Poor

Fadhil

Stayed 2 nights in Aug 2023
Response from Nadia on Aug 30, 2023
Lieber Fadhil, vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten. Wir bedauern sehr, dass wir Sie nicht zufriedenstellen konnten und hoffen sehr, dass Sie uns eine zweite Chance geben, um Sie vom Gegenteil zu überzeugen. Unser Team der NH Frankfurt Messe, würde sich sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Nadia on Aug 29, 2023
Lieber Gast, vielen Dank für Ihre positive Bewertung. Unser Team der Nh Frankfurt Messe, würde sich sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,

8/10 Good

Shinichi

Stayed 1 night in Jul 2023
Response from nadia on Jul 29, 2023
Dear Shinichi, thank you for your review. kind regards

10/10 Excellent

maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Marion on Jul 5, 2023
Dear Maria, thank you for this high rating.Kind regards

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Marion on Jul 5, 2023
Dear Maria, thank you for taking the time to review our hotel.Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice of place to stay
Staff was friendly and accommodating. The room was clean, and had everything I needed. The hotel is convenient to Frankfurt Main station (train) but far enough away from the sketchy neighbour hood. It is a nice area; I slept well here, especially as the rooms windows opened for fresh air. Nice gesture of the front desk lady to offer me a coffee upon check in.
Stayed 2 nights in May 2023
Response from Marion on Jun 29, 2023
Hallo, thank you for taking the time to rate our house. Above all, our team thanks you for the kind words.Kind regards

10/10 Excellent

Itamar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel!
Stayed 1 night in Jun 2023
Response from Marion on Jun 29, 2023
Dear Itamar, our Team will thank you for the high rating.kind regards

10/10 Excellent

Helmut, New York

Stayed 1 night in Jun 2023
Response from Marion on Jul 10, 2023
Lieber Helmut, vielen Dank für die tolle Bewertung.Viele Grüße

10/10 Excellent

Wenwan, Riverside

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel room was well equipped and the staff was very nice. The location is great, nearby a shopping center and several transportation stations.
Stayed 1 night in Jun 2023
Response from Marion on Jun 21, 2023
Dear Wenwan,thank you for taking the time to review our hotel. Our most important goal is that our guests feel comfortable with us.Many greetings

8/10 Good

takumi

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Marion on Jun 16, 2023
Dear Takumi, thank you very much for the high rating by expedia.Kind regards

10/10 Excellent

Arthur

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great staff, Great rooms.
Stayed 1 night in May 2023
Response from Marion on May 18, 2023
Dear Arthur,thank you very much for this feedback and the high rating. our team is very lucky about this.

8/10 Good

Alain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel one subway stop away from the train station but very far from the seediness around the station. Room was very small. Appreciated a lot the free snacks in the lobby and ability to order amenities such as shampoo bottles directly from the phone. Good place to stay for a few days
Stayed 3 nights in May 2023
Response from Marion on May 12, 2023
Thank you for taking the time to rate your stay on Expedia. We appreciate you sharing your experience with other guests.Kind regards

10/10 Excellent

MARYAM

Liked: Cleanliness, staff & service, property conditions & facilities
So clean and quite excellent breakfast
Stayed 1 night in May 2023
Response from Marion on May 12, 2023
Dear Maryam, thank you very much for your feedback and the high rating.Kind regards

10/10 Excellent

Tsuyoshi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Apr 2023
Response from Marion Seiwert on Apr 25, 2023
Dear Tsuyoshi, thank you for this high rating by Expedia.We are happy that you enjoy you stay.kind regards

8/10 Good

Filomena, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Messe Frankfurt. Convenient for work trips.
Stayed 6 nights in Feb 2023
Response from sanna on Apr 4, 2023
Dear guest, I would like to thank you from the bottom of my heart for your great feedback on your stay at the NH Frankfurt Messe - also for the time you invested in the detailed evaluation. Our primary goal is that our guests feel comfortable and that you lack nothing. It fills us with pride that you had a great time with us throughout and that we exceeded your expectations and, above all, that we were able to convince you of us and that we may welcome you again on a next visit to Frankfurt! Until then all the best and warm regards, S.Essalat - Assistant Front Office Manager

10/10 Excellent

Filomena, Miami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Messe Frankfurt. Rooms and shower need a refresh.
Stayed 1 night in Feb 2023
Response from Sanna on Mar 21, 2023
Dear Guest, Thank you very much for your Feedback and your review. We are very happy that you enjoyed your stay in our Hotel. The feedback and experience of our guests is very important to us, because this is the only way to recognize where we can improve. We hope to welcome you back again.

10/10 Excellent

Yike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to Messe exhibition centre
Response from sanna on Nov 24, 2022
Dear Guest, thank you so much for taking time to evaluate your stay at the NH Frankfurt Messe. - We are looking forward to welcome you again back soon! Kind regards, S.Essalat - Assitant Front Office

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property and staff;)
Great property in excellent condition, Best asset is the staff, great professional folks.
Stayed 3 nights in Jul 2022

10/10 Excellent

FABIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place where to stay
Stayed 1 night in Jul 2022

10/10 Excellent

Ka Chun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and trendy design
Stayed 4 nights in Jun 2022

10/10 Excellent

ASIM, MAINEVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained. The room layout was also interesting, large and modern bathroom. Quiet location but close to the metro and trams. Walking distance from a large mall, in case you need something.
Stayed 1 night in Jun 2022

10/10 Excellent

Jeffrey

Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Small rooms. Sometimes inconvenient. Small bath. Always inconvenient.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok. Could have been a bit bigger room for the price.
Stayed 1 night in May 2022
Response from Team Nh on May 16, 2022
ok , Thank you very much! Best regards, NH Frankfurt Messe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Coury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty sick 👍
Loved it there the staff didn't have much of a welcoming energy other than one lady checking up to see if i liked that my room was cleaned
Stayed 2 nights in Dec 2021

8/10 Good

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It was okay. Not nearly as nice as other NH hotels I've stayed in. A bit shabby, and everything had a weird smell. Also my room was on the 6th floor, and the desk attendant neglected to tell me there were two elevators (one which terminated at the 5th, and one which went all the way to the 6th), so I hauled my bags up a flight of stairs for nothing.
Stayed 1 night in Nov 2021

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, superb service, clean & comfortable. Easy 10 min walk to central train station. Safe location Highly recommend!
Stayed 1 night in Sep 2021
Response from Wahab on Oct 10, 2021
Dear Guest, thank you for your Feedback. We are glad that you shared your experience with other guests. It is very nice to read that you enjoyed your stay in our hotel and that our staff makes everything right that you felt comfortable. We hope to welcome you back again. Your NH Frankfurt Messe Team

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel near trade fair and city
Stayed 1 night in Sep 2021
Response from Wahab on Oct 10, 2021
Dear Guest, Thank you very much for your Feedback and your review. We are very happy that you enjoyed your stay in our Hotel. The feedback and experience of our guests is very important to us, because this is the only way to recognize where we can improve. We hope to welcome you back again.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very well appointed rooms and great service. A 7 minute walk to Frankfurt central station. I would definitely stay there again next time that I am in Frankfurt.
Stayed 2 nights in Sep 2021
Response from Wahab on Oct 10, 2021
Dear Stephen, thank you for your Feedback. We are glad that you shared your experience with other guests. It is very nice to read that you enjoyed your stay in our hotel and that our staff makes everything right that you felt comfortable. We hope to welcome you back again. Your NH Frankfurt Messe Team

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff good location comfy rooms and bed high level of hygiene
Stayed 1 night in Sep 2021

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent friendly staff great location clean comfy room
Stayed 2 nights in Sep 2021
Response from Wahab on Oct 10, 2021
Dear George, thank you for your Feedback. We are glad that you shared your experience with other guests. It is very nice to read that you enjoyed your stay in our hotel and that our staff makes everything right that you felt comfortable. We hope to welcome you back again. Your NH Frankfurt Messe Team

10/10 Excellent

TESFAYE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room is way too hot for September. I wonder how anyone can stay if the temp was in the 30s. It was only 26C and it was just hot inside the room with no means of cooling it down. Customer Service was great, though. Especially Patricia and Selam were such professionals with great personality!
Stayed 1 night in Sep 2021
Response from Wahab on Oct 10, 2021
Dear Tesfaye! Thank you for your review. We know about the situation about the air conditioning service and we are still in contact with our external problem to make it working fluently. Best regards, Your team from the NH Frankfurt Messe

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel close to train station.
Really good value hotel. Modern clean rooms and a decent breakfast. No negatives. Staff ensured all guests wore masks in restaurant, which was good to see.
Stayed 2 nights in Sep 2020
Response from Natascha Schmahl on Oct 6, 2020
Dear John, thank you very much for your great ranking and your very friendly feedback. We are really happy to see that you could enjoy your time with us, and most important of all: That you could feel safe with us. We would be happy, to welcome you back soon! Your NH Frankfurt Messe Team

10/10 Excellent

Jules, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a simple one night stay, and everything was there. The breakfast was good, and the staff were extremely friendly
Stayed 1 night in Sep 2020
Response from NH Frankfurt Messe Team on Sep 20, 2020
Dear Jules, thank you vey much for your nice feedback. We will share your great comment with our team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from NH Frankfurt Messe on Mar 3, 2020
Dear Guest, thank you very much for taking your time to rate us on Expedia. We are very grateful to see that you have enjoyed your stay with us in Frankfurt, and hope to see you again in the future! Your NH Frankfurt Messe Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from NH Frankfurt Messe on Feb 26, 2020
Thank you for your really nice ranking

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frankfurt Messe
Ideal for the centre of Frankfurt and the Messe (across the road). Breakfast was excellent and the room comfortable. Parking can be an issue unless you are lucky enough to get one of the 5 hotel parking spaces.
Stayed 1 night in Jan 2020
Response from Marion on Feb 11, 2020
Dear Peter, thank you for your ranking and your feedback. We will share this with our team. We hope to see you again. Your NH Frankfurt Messe Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from NH Frankfurt Messe on Jan 11, 2020
Dear Guest, thank you very much for taking your time to rate us on Hotels.com. We are really happy, that you have enjoyed your stay with us! Your NH Frankfurt Messe Team

8/10 Good

Wing Kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2019
Response from NH Frankfurt Niederrad on Dec 30, 2019
Thank you very much for your nice ranking regarding your stay with us.

10/10 Excellent

Yan Hui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from NH Frankfurt Messe on Dec 13, 2019
Dear Yan Hui, thank you for your nice feedback regarding your stay in our hotel. We are very thankful.

10/10 Excellent

Konstantinos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from NH Frankfurt Messe on Dec 5, 2019
Dear Konstantinos, thank you very much for these nice feedback. We are looking forward to welcome you again

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personal comments
Good option for business travel at an affordable price
Stayed 2 nights in Nov 2019
Response from NH Frankfurt Messe Team on Nov 15, 2019
Dear Juan, thank you for your time and for your feedback. Every Feedback is very important for us to proof our service daily. We are looking forward to welcome you again. Your NH Frankfurt Messe Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location as well as room set up fully fit my needs for 1 night stay.
Stayed 1 night in Nov 2019
Response from NH Frankfurt Messe Team on Nov 13, 2019
Dear guest, thank you for sharing your experience with us. We are very happy that you enjoyed your stay in our hotel. We hope to see you again. Best regards Your NH Frankfurt Messe Team