Terrace/patio
Check availability

Reviews of Welcome Hotel Residenzschloss Bamberg

Welcome Hotel Residenzschloss Bamberg
Untere Sandstr. 32, Bamberg, BY

Reviews

8.6

Excellent

Rating 10 - Excellent. 311 out of 692 reviews" "
Rating 8 - Good. 284 out of 692 reviews" "
Rating 6 - Okay. 81 out of 692 reviews" "
Rating 4 - Poor. 10 out of 692 reviews" "
Rating 2 - Terrible. 6 out of 692 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful castle hotel.
Stayed 1 night in Nov 2023
Response from Your Review on Nov 20, 2023
Thank you very much for the good review and your praise. We are delighted that you enjoyed your stay at our hotel and hope to welcome you back again soon.

10/10 Excellent

jeehyun

Stayed 1 night in Sep 2023
Response from Ihre Bewertung on Oct 9, 2023
Unsere Gäste stehen im Mittelpunkt von allem, was wir tun, und wir freuen uns, dass wir es richtig gemacht haben. Vielen Dank für die tolle Bewertung unseres Hotels. Wir hoffen, Sie bald wieder zu sehen.

6/10 Okay

chris

Stayed 1 night in Sep 2023
Response from Ihre Bewertung on Oct 9, 2023
Wir danken Ihnen für ihre Bewertung und hoffen Sie bei ihrem nächsten Aufenthalt wieder bei uns zu begrüßen.

10/10 Excellent

Kathleen

Stayed 2 nights in Sep 2023
Response from Ihre Bewertung on Sep 27, 2023
Vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass es Ihnen bei uns so gut gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ihre Bewertung on Sep 26, 2023
Unsere Gäste stehen im Mittelpunkt von allem, was wir tun, und wir freuen uns, dass wir es richtig gemacht haben. Vielen Dank für Ihre Bewertung unseres Hotels. Wir hoffen, Sie bald wieder zu sehen.

6/10 Okay

Anne

Travelled with family
No AC, small rooms. Staff was friendly. Would not stay again.
Stayed 1 night in Sep 2023
Response from Your Review on Sep 20, 2023
Thank you for your review. I have already shared your praise regarding our friendliness with the entire team. We understand that you appreciate the air conditioning and regret that you were not satisfied with your last stay. We hope that this will not prevent you from staying with us again?We will be happy to welcome you back during your next stay in Bamberg.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Lovely hotel but road-facing rooms not worth the £
The hotel itself is very impressive and nice. The rooms are large and roomy. No air conditioning made it uncomfortable with a baby in the heat. The breakfast was a great perk. Our main issue was the noise, the first night we and the baby did not sleep. Granted, there was a festival that was loud until about midnight but drunk people, cars and in the morning lorries/trucks kept us awake. We were in a road-facing room and weren’t advised of this - with the heat it would have been great to open the windows but the noise made this impossible. A heads up from the staff would have been appreciated, we could have at least left the hotel to get the baby to sleep. We moved rooms for the second night which was much better, but the room was not worth what we paid for it given the noise. Similar reviews suggest this is a common issue.
Stayed 2 nights in Aug 2023
Response from Your Review on Sep 7, 2023
Thank you for taking the time to share your opinion about your stay with us. Your experience is important to us and we are well aware that people experience situations differently. We would like to apologise for the inconvenience. We are aware that the noise from cars and pedestrians on the street are a normal source of disturbance, unfortunately this was exacerbated by the festival. We are a hotel located close to the old town and on a road, so unfortunately it can be noisy. We are pleased that a solution was found for the 2 night, after consultation with my colleagues at reception, this was unfortunately not possible for the first night. Our prices vary depending on when you book and what events are currently taking place in Bamberg.Our climate is very changeable and the air conditioning would of course be helpful to compensate for temperature fluctuations. Unfortunately, the hotel has certain restrictions in this regard. We are pleased that you liked our style of hotel and hope to welcome you again on your next stay in Bamberg.

10/10 Excellent

Filippa

Stayed 4 nights in Aug 2023
Response from Ihre Bewertung on Aug 25, 2023
Vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass es Ihnen bei uns so gut gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and comfortable. As well convenient for walking in and around the town. The only thing that would make it a awesome place would be air conditioning in your room. The fan works but nice to have air conditioning.
Stayed 2 nights in Aug 2023
Response from Your Review on Aug 22, 2023
Thank you for the great rating of our hotel. Our climate is very changeable and the air conditioning would of course be helpful to compensate for temperature fluctuations. Unfortunately, the hotel has certain restrictions in this regard. Please contact us on your next visit and we will do everything we can to help you. Thank you and we hope to see you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place that is walking distance to a lot of sights. Very clean and a delicious breakfast buffet.
Stayed 1 night in Aug 2023
Response from Your Review on Aug 10, 2023
We are pleased that you enjoyed your stay with us so much and that we could contribute to a pleasant stay in Bamberg. For us it is very important that our guests always feel welcome, well cared for and comfortable.Your feedback is a great praise and motivation for all of us and shows us that we are on the right track to achieve our goal: the satisfaction of our guests!

6/10 Okay

Tine

Stayed 2 nights in Jul 2023
Response from Ihre Bewertung on Jul 19, 2023
Vielen Dank für Ihre Bewertung. Wir hoffen, Sie bei ihrem nächsten Aufenthalt in Bamberg wieder bei uns begrüßen zu dürfen.

2/10 Terrible

Vad

Stayed 3 nights in Jul 2023
Response from Ihre Bewertung on Jul 19, 2023
Vielen Dank, dass Sie sich die Zeit genommen haben unser Hotel zu bewerten. Es tut uns Leid, dass wir sie nicht überzeugen konnten. Gerne können Sie uns per Mail unter folgender Adresse info.bar@welcome-hotels.com sagen was Ihnen an ihrem Aufenthalt nicht gefallen hat. Wir sind ständig bestrebt, die Servicequalität und unsere Leistungen immer weiter zu entwickeln und zu optimieren. Mit Ihren Hinweisen helfen Sie uns dabei.

8/10 Good

Monika

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Ihre Bewertung on Jul 19, 2023
Vielen Dank für ihre gute Bewertung.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

8/10 Good

MANFRED

Stayed 1 night in Jun 2023
Response from Ihre Bewertung on Jun 26, 2023
Vielen Dank, dass Sie sich die Zeit genommen haben unser Hotel zu bewerten.Wir hoffen Sie bei ihrem nächsten Aufenthalt in Bamberg, wieder bei uns begrüßen zu dürfen.

6/10 Okay

Maxim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No air conditioning Temp reached 33 C
Stayed 1 night in Jun 2023
Response from Your Review on Jun 26, 2023
Thank you for the review of our hotel. Our climate is very changeable and the air conditioning would of course be helpful to compensate for temperature fluctuations. Unfortunately, the hotel has certain limitations in this regard. Please contact us on your next visit and we will do everything we can to help you. Thank you very much and we hope to see you again soon.

6/10 Okay

Andreas

Stayed 1 night in May 2023
Response from Ihre Bewertung on May 16, 2023
Wir danken Ihnen für ihre Bewertung.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and a beautiful city.
Weekend getaway with the wife to explore Bamburg. The hotel was very nice and we’ll stay there again in the fall.
Stayed 2 nights in Apr 2023
Response from Your Review on May 8, 2023
Your words of praise make us proud. It shows us that we are doing our job well. Your satisfaction is our aspiration. It is nice that we have succeeded.I was happy to share your feedback with the entire team. We hope to welcome you again during your next stay in Bamberg.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal welcome
We had a wonderful stay, from the friendly welcome to our spacious room. We did feel a little like royalty. Breakfast was amazing. Garage very convenient. And close to everything!
Stayed 2 nights in Apr 2023
Response from Your Review on Apr 19, 2023
Our guests are at the heart of everything we do and we are pleased to have got it right. Thank you for your kind words and great review of our hotel. Such positive feedback is always a great incentive and motivation. We hope to welcome you back soon.

10/10 Excellent

Stefan

Stayed 1 night in Apr 2023
Response from Ihre gute Bewertung on Apr 19, 2023
Vielen Dank für ihre tolle Bewertung, wir freuen uns dass Sie einen schönen Aufenthalt hatten.

10/10 Excellent

Jiratcha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ihre Bewertung on Feb 22, 2023
Vielen Dank, für ihre Bewertung. Wir freuen uns, dass es Ihnen bei uns gefallen hat und hoffen Sie wieder bei uns begrüßen zu dürfen.

4/10 Poor

Stephanie

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Booked a large Suite room and site stated seperate sleeping area in living room. There was none and the couch was not a sleeper. Room backed up the main street, and was extremely noisy. Had to move matresses into living room and hallway in order to get away from the street noise. Front desk ladies were not very friendly. No pool..... Would not go back for the money we paid for a large suite room.
Stayed 1 night in Sep 2022
Response from Your Review on Oct 10, 2022
We do everything we can to give our guests an optimal sense of service and thank them for their review, it helps us to learn and improve. We apologize for the inconvenience, maybe you will put your trust in us again so that we can convince you that our thought is on service and guest satisfaction.

8/10 Good

Bertrand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descent stay, but too far from city center.
It was an ok stay. We expected the decor to be a bit 'nicer' seeing as how it was in a residenz, but that just asthetics. Two issues...main one being it is not in the center of the city, it's a bit of a walk. Manageable, but still a hike. The other issue was, after having a snack in the restaurant that evening, the staff completely messed up the billing for all the patrons and it took a while to sort out. It might have been caused by their billing system going down, but we weren't sure.
Stayed 1 night in Sep 2022
Response from Your Review on Oct 10, 2022
Thank you for taking the time to let us know what you think about your stay with us. We do everything we can to give our guests an optimal sense of service and thank them for their review, it helps us to learn and improve. We regret that you did not like our facility.We apologize for the mess with the billing.

10/10 Excellent

James, Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here
Stayed 1 night in Sep 2022
Response from Your Review on Oct 5, 2022
Thank you for your great review.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic, unique, lovely
Stayed 3 nights in Sep 2022
Response from Ihre Bewertung on Sep 13, 2022
Vielen Dank für ihr tolle Bewertung. Sie haben in 3 Worte gepackt, was wir vermitteln möchten. Es freut uns, dass es Ihnen bei uns gefallen hat und wir freuen uns, Sie bei Ihren nächsten Aufenthalt in Bamberg wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Best layout for a hotel room ever
Stayed 1 night in Aug 2022
Response from Ihre Bewertung on Aug 14, 2022
Vielen Dank für Ihre tolle Bewertung. Wir freuen uns, dass es Ihnen bei uns so gut gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
No aircon, no fridge in room
Stayed 1 night in Aug 2022
Response from Ihre Bewertung on Aug 8, 2022
Thank you for your review. For the hot summer days, fans are available on request for our guests. Minibars have the rooms in our Executive category.

10/10 Excellent

John and Judi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Christine on Nov 5, 2021
Lieber Peter, Sie haben sich bei uns wohlgefühlt. Herzlichen Dank für die gute Bewertung. Darüber freuen wir uns sehr. Wir wünschen Ihnen alle Gute und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Ihr Team vom WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location clean good breakfast
Stayed 2 nights in Aug 2021
Response from Resi on Aug 13, 2021
Dear guest, our guests are the focus of everything we do and we are delighted to hear we got it right. Thank you for your kind words. We hope to see you again soon. Sincerely WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is top in Bamberg,
This hotel is top in Bamberg, city view is very nice, breakfast is really good, also service is also good.
Stayed 3 nights in Nov 2020
Response from Resi on Dec 10, 2020
Dear guest, our guests are the focus of everything we do and we are delighted to hear we got it right. Thank you for your kind words. We hope to see you again soon. Sincerely WELCOME KONGRESSHOTEL BAMBERG C. Dotterweich Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Resi on Nov 4, 2020
Lieber Gast, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Ihr Team vom WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Resi on Aug 6, 2020
Lieber Gast, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Ihr Team vom WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Average
Average hotel Food prices are overpriced for the quality.
Stayed 3 nights in Feb 2020
Response from Resi on Feb 18, 2020
Dear Daniel, we take all feedback very seriously and thank you for taking the time to contact us as this gives us the opportunity to put things right next time you come to stay with us. We regret that our kitchen performance did not appeal to you. What didn´t you like? We hope to see you again soon. Sincerely WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager

6/10 Okay

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Overpriced Poor Service/Communication Inconvenient
Overall I was not happy with this stay, although the room was good. This is not a chateau. Part of it is a remodeled ancient hospital but my building was actually 20 years old. Actually its a cluster of buildings and it took 8 minutes to walk through 4 buildings to get to my room. Its a full mile from the train station, and around the hotel itself is nothing much, other than an unattractive river front. Although its overshadowed by some chateau on the hill above. Its about 1/3 of a mile to the Main Street which is fairly routine. Virtually the entire clientele is retirement aged people. All of the front desk staff seemed to be 18 year-olds who didn't particularly care about any kind of service at all. Neither them, nor any of the staff spoke English very well (even compared to most hotels in Germany). The food situation is very confusing. There are three restaurants. But it turns out one was rented out to a private group and not available. The other one closes at 6 pm. The combination of all of these little flaws made a horrible time for me. It was Christmas Eve, and I understood I could buy a slightly expensive dinner after 6 pm. It turns out, I could buy that until 6 pm. When I came down at 6:30 I found that the only eating option was to pay about 50 eu for a horrible dinner. Every single place in town was closed. Every element of the dinner was below standard, and I left half of each thing un-eaten. This was an expensive mistake to stay here
Stayed 1 night in Dec 2019
Response from Resi on Feb 4, 2020
Dear Gregory, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location within walking distance of the old city. The facade was awesome and staff friendly and attentive.
Stayed 1 night in Oct 2019

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
This was my second stay in the past 6 months and breakfast has been disappointing on both occasions. It needs improving with a wider selection.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service
Clean. Possibility of cell phone screen sharing.
Clean. Fast internet! Possible share screen on Samsung TV -> Netflix or Amazon Prime on your hotel room tv. Great
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Baroque magnificence. Was unfortunately way too full. So that the breakfast buffet was overrun and the Servers (coffee, tea etc) were slightly challenged.
Stayed 1 night in Oct 2019

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bamberg Welcome Hotel
Hotel was beautiful. It was built as a hospital in 1787 and renovated into a hotel in 1989-90. The hospital chapel is still in the building. Friendly staff, great location just down the street from the cathedral. Be sure to check local holidays. The museums and some shops were closed Oct 3 for Reunification Day.
Stayed 2 nights in Oct 2019

10/10 Excellent

Margit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this Hotel, the room and the bed.
Stayed 1 night in Sep 2019
Response from Welcome Hotel Residenzschloss on Sep 29, 2019
Dear Margit, thank you very much. We appreciate your feedback.

6/10 Okay

Bernhard, SH, Fl.

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No AC nor mini bar at a 4-star hotel. Didn't like the 1/4 mi long walk though 4 corridors to my room.
Stayed 3 nights in Aug 2019
Response from Resi on Sep 2, 2019
Dear Bernhard, our guests‘ impressions and experiences are important to us so thank you for taking the time to contact us. We fully understand that you would appreciate air conditioning and regret that you were not satisfied with your recent stay. We look forward to welcoming you again soon und will do all we can to live up to expectations. Sincerely WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel at great location
Wonderful hotel in beautiful Bamberg top location for exploring the city. Very nice breakfast buffet included in price! Our room has a water bed and we slept like anglers. Great service as well !
Stayed 1 night in Aug 2019
Response from Resi on Aug 29, 2019
Dear Manuela, we aim to please at all times and are delighted to hear how much you enjoyed your stay. Thank you so much for your kind words. You have made our day! Sincerely WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! Beautiful and historic in a great area within walking distance to everything downtown. Lovely, clean rooms, friendly staff...and an absolutely amazing breakfast! We will stay again!
Stayed 1 night in Aug 2019
Response from Resi on Aug 29, 2019
Dear guest, we aim to please at all times and are delighted to hear how much you enjoyed your stay. Thank you so much for your kind words. You have made our day! Sincerely WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager

10/10 Excellent

KARIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for location and comfort.
Great location, on the river with "little Venice" area just a short walk way and the Old Town is very near ..a 10 minute walk . Very good breakfast with a variety of options . Good size rooms , comfortable bed and bathroom. Quiet area. Parking available at Euro12 per day direcly under the hotel..
Stayed 3 nights in Jul 2019
Response from Resi on Jul 22, 2019
Dear Karin, we aim to please at all times and are delighted to hear how much you enjoyed your stay. Thank you so much for your kind words. You have made our day! We hope to welcome you again. Sincerely WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2019
Response from Resi on Jun 18, 2019
Dear Guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in a great location within easy walking distance of sights & attractions. Warm, clean, good size room which was very quiet & comfortable. The staff were friendly, welcoming & very helpful, we had a great stay and would return.
Stayed 1 night in May 2019
Response from Resi on Jun 17, 2019
Dear guest, our guests are the focus of everything we do and we are delighted to hear we got it right. Thank you for your kind words. We hope to see you again soon. Sincerely WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager

10/10 Excellent

S.L.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have only one complaint and that is at night one could not open the windows because of road noise and there is no air conditioning. The staff at this hotel were outstanding. The breakfast was very good with excellent staff.
Stayed 2 nights in May 2019
Response from Resi on Jun 17, 2019
Dear guest, we fully understand that you would appreciate air conditioning and regret that you were not satisfied with your recent stay. Unfortunately, the hotel has certain limitations in this regard. Our members of staff play an incredibly important role in ensuring that our guests enjoy their stay. We are so pleased to hear that you found our staff to be outstanding. Thank you so much for your kind words. We look forward to welcoming you again. Sincerely WELCOME HOTEL RESIDENZSCHLOSS BAMBERG C. Dotterweich Guest Relations Manager