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The room is spacious and the sloped window design and a unique.
What is weird though is the transparent glass panel separating the bathroom and the bedroom. Can see through the glass to see someone showering or using toilet. And there is no blind or curtain for privacy. This is strange and I have never encounter such a design for a hotel room. Hotel need to review this design and make improvements to it.
Dennis
Stayed 2 nights in Nov 2021
Response from Excelsior Hotel Nürnberg Fürth on Dec 7, 2021
Dear Dennis,
thank you for your review.
We are pleased that you liked our spacious guest rooms and the window design.
I will forward your improvement solutions about the bathroom to our General Manager.
Thank you for your thruthness about this matter.
We hope to welcome you again soon.
4/10 Poor
William
Travelled with family
Aug 15, 2021
Disliked: Room comfort
William
Stayed 1 night in Aug 2021
Response from Lisa Bäcker on Sep 3, 2021
Lieber William,
vielen Dank für Ihre Bewertung.
Sonnige Grüße aus Fürth und ein schönes Wochenende.
Lisa Bäcker
General Manager
The rooms are noisy if you have the window open due to the close proximity of the road. There was no breakfast offered (due to Covid) and they charge eu2.50 for a coffee. The shower went constantly from hot to cold. Eu8 for parking.
alan
Stayed 1 night in Aug 2020
Response from Lisa-Kristina Bäcker on Oct 4, 2020
Dear Alan,
thank you for your feedback.
Due to the current situation it was not allowed to serve breakfast buffet. We are happy that we are allowed to serve breakfast for our guests again.
It would be a pleasure for us to welcome you soon.
Best wishes and stay healthy
Lisa-Kristina Bäcker
What made us stay in this hotel was its pyramid shape. The room was very spacious and had plenty of light. Modern and clean. Comfortable stay!
ANDREW
Stayed 1 night in Aug 2020
Response from Lisa-Kristina Bäcker on Sep 27, 2020
Dear guest,
thank you very much for your feedback.
We are glad that you enjoyed your stay with us and that everything was to your liking.
We look forward to welcoming you soon.
Best regards
Lisa-Kristina Bäcker
We stayed here for 2 nights when we travelled from Hungary to the UK. The hotel was easy to find but the car park wasn’t (maybe in daylight it would be better).
The hotel was clean, comfy & the staff was great. The glass between the bathroom & bedroom was odd & my Wife hated it but everything else was great
Verified traveller
Stayed 2 nights in Dec 2019
Response from Lisa-Kristina Bäcker on Jan 29, 2020
Dear guest
Thank you very much for your feedback. We are glad that you enjoyed your stay with us and that everything was to your liking.
We look forward to welcoming you soon.
Best regards
Lisa-Kristina Bäcker
8/10 Good
Verified traveller
Travelled with family
Dec 27, 2019
Liked: Cleanliness, staff & service
Clean room, excellent breakfast. Unfortunately the breakfast and parking place was not included in the price.
Verified traveller
Stayed 1 night in Dec 2019
Response from Lisa-Kristina Bäcker on Jan 2, 2020
Dear guest
Thank you very much for your feedback.
We are glad that you enjoyed your stay with us and we look forward to welcoming you soon.
Best regards
Lisa-Kristina Bäcker
Response from Lisa-Kristina Bäcker on Dec 23, 2019
Dear Albert
Thank you very much for your positive feedback.
We are glad that you enjoyed your stay with us and we look forward to welcoming you soon.
Best regards
Lisa-Kristina Bäcker
Loved the look of the hotel, the cleanliness of the hotel
Verified traveller
Stayed 7 nights in Sep 2019
Response from Lisa-Kristina Bäcker on Nov 14, 2019
Dear guest
Thank you very much for your feedback.
We are glad that you enjoyed your stay with us and we look forward to welcoming you soon.
Best regards
Lisa-Kristina Bäcker
Dear Orbitz,
I was charged again at the hotel when I already paid through Orbitz! kindly contact the hotel please.
Verified traveller
Stayed 1 night in Sep 2019
Response from Lisa-Kristina Bäcker on Nov 21, 2019
Dear guest
Thank you for your feedback.
We would like to apologize for the inconvenience. Please contact the next time our Front Office Team to avoid any problems. We look forward to welcoming you again.
Best regards
Lisa-Kristina Bäcker
Sehr geehrte Morteza,
vielen Dank für Ihr positives Feedback. Ihre Meinung ist uns sehr wichtig.
Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen.
Beste Grüße
Lisa Bäcker
10/10 Excellent
Verified traveller
Aug 5, 2019
Verified traveller
Stayed 1 night in Jul 2019
Response from Lisa-Kristina Bäcker on Aug 18, 2019
Lieber Gast,
vielen Dank für Ihre positive Bewertung.
Es freut uns sehr das Sie zufrieden waren und hoffen Sie bald wieder bei uns begrüßen zu dürfen.
Schönes Wochenende und beste Grüße aus Fürth.
Beautiful modern hotel. Comfortable and very quiet. Pillows a little soft but that is the only thing I could fault!
Margaret
Stayed 3 nights in Mar 2019
Response from Eric Neugebauer on Mar 21, 2019
Dear Margaret,
Thank you very much for your perfect feedback. We have already orderd different kind of pillows for testing. We are looking forward to welcome you back.
Kind Regards
Dear Guest,
Thank you very much for your review. Looking forward to welcome you back.
Kind Regards
2/10 Terrible
Fu Hsiang
Feb 14, 2019
Disliked: Staff & service
Will not choose this hotel again!!
I have no idea who’s problem because I did book the 3bed room and already paid to Hotels.com, but when I check out and they charge us extra bed even we only have 2 people in this room!!
Fu Hsiang
Stayed 3 nights in Feb 2019
Response from Kev on Feb 16, 2019
Dear Mr. Fu Hsiang,
We are sorry about your issue but,
you have booked the room and requested an extra bed over expedia. As you wished them we tried to fulfill your expectations and brought them up. You used the extra bed, so we had to book the extra fee.
8/10 Good
Stefan
Nov 24, 2018
Beautiful hotel in a glass pyramid style. Sleep directly underneath the sky without a ceiling blocking the view to a million and one stars. Nice and modern bathroom. One of my favorite hotels to stay at.
But, two things I don't like. Parking is 20 Euro and breakfast also. Pretty good breakfast though.
Stefan
Stayed 4 nights in Nov 2018
Response from Eric Neugebauer on Dec 18, 2018
Dear Stefan,
Thank you very much for your positive review.
We try to find a solution with the company which provides the parkingspaces.
We wish you and your familiy Merry Christmas
6/10 Okay
Verified traveller
Oct 2, 2018
Disliked: Property conditions & facilities
Hotel is new enough & clean. Room was fairly big. But the hotel has a difficult & confusing arrival -- you must turn away from the hotel and into an underground garage which charges 15 Euro per day to reach a parking place for your check-in. This was unexpected since the hotel is on the edge of the city in a not densely crowded area. Furthermore, the parking could not be paid within the hotel but only in the garage through the automated kiosk.
Verified traveller
Stayed 1 night in Sep 2018
Response from Eric Neugebauer on Oct 24, 2018
Dear Sir or Madam,
Thank you for your feedback. We try our best to arrange an agreement with the company which provide the parking space.
Kind Regards
Great facility with fantastic staff.
Signage at the location could be improved. The only 'Hotel' sign points to the hospital.
Matthew
Stayed 1 night in May 2018
Response from Bilal Al-Njadat on Jun 14, 2018
Dear Matthew,
Thank you for your last stay with us and that you for taking the time to share with us your feedback.
i am very happy to hear that you liked our hotel facility and i am really very happy that you liked our staff service.
regarding the signage are now installed and you can find us easily.
thank you very much for your stay once again and we are looking forward to welcome you soon with us.
best regards
Bilal Al-Njadat
General Manager
6/10 Okay
Andy, UK
Mar 11, 2018
Liked: Cleanliness
Disliked: Room comfort
Too Expensive, Too Noisy wouldn't stay again
Too Expensive at €230 a night, Too Noisy from everyone's electric blinds going up and down all night.
The Hotel is too far out from the Nuremberg centre at €35 a time in taxis. The 2 doors to the lifts are so big and heavy to open it took 2 of us. The last and biggest problem I had was the glass wall between the bathroom and bed, so unless your married to the person your with you can forget about privacy when sat on the toilet or taking a shower.
Andy
Stayed 2 nights in Mar 2018
Response from Bilal Al-Njadat on Mar 22, 2018
Dear Andy,
thank you for taking the time and sending us your feedback which we can develop the hotel. with it.
regarding the Internet we do offer a fast internet free of charge and you can get access codes free of charge at the reception even for more 10 devices . regarding the glass doors, i am happy to inform you that we already dejected the doors already to open easier.
regarding the location please ask the staff at front desk next time which they can give you some suggestions which you can see by foot.
please do give us the chance once again and please do come back soon.
best regards
Bilal Al-Njadat
General Manager
The hotel is nice and clean. Good place if you go to the fair (Messe).
The breakfast is quite poor related to the 19 Euro that they charge for it. Very standard food - worth maybe 6-7 Euro.
The beds are very hard. Low quality synthetic pillow - all of us could not sleep all night.
The room has very large window - one wall is a window. During the night, a lot of light comes from this window. No curtains at all. Although the heating was on, it was still cold in the room.
No shower curtain. We had to clean all of the bathroom floor after each shower. Almost no amenities.
Choose this hotel only if you come for a day or 2 to the fair. Eat in the fair - much cheaper.
We spent over 50 Euro every day only for taxis. Other transportation to the fair is not comfortable - you have to cross the city center + a lot of walking. Not practical when it is cold outside.
Avi
Stayed 3 nights in Feb 2018
Response from Bilal Al-Njadat on Apr 3, 2018
Dear Avi,
Thank you for your stay with us and thank you so much for taking the time to share with us your feedback.
i am really happy to hear you liked the hotel and the location.
regarding the breakfast we do offer a hug variety of food and drinks and we do offer daily omelet station which i hope that you tried during your stay.. i am sorry to hear that you could not sleep because of the pillows. please next time let us know where we can provide you with variety of pillows at the reception. i am sorry to hear regarding the curtains. we do have in all rooms the electrical curtains which you need only to put down with the electrical button.
regarding the transportation please let us know next time, we will give you some tips how can you reach the Fair ground very easily as one bus drives from front of the hotel to the Fuerth main station each 20 min.
i hope that you will give us the chance and you will visit us once again.
best regards
Bilal Al-Njadat
General Manager
Väldigt dyr hotel. Överlag inte värt pengarna. Det ingick ingenting i priset och det var nästan dubbel så dyrt än alla andra hotell som vi besökte i samma klass under vår resa genom Europa.
Epaminondas
Stayed 1 night in Jul 2022
Response from JE on Aug 4, 2022
Dear "Epaminondas",
many thanks for having staied with us and providing your feedback.
I´m sorry that we didn´t meet your expections and you left with such an impression.
I would appreciate if you can provide some more details in regards to the services...
Many thanks in advance for your support.
With best regards and stay healthy
J. Engelmann
-General Manager-
Alt på hotellet var flot, udenfor lignede det et sted der var ved at lukke.
Det var meget lidt velholdt med ekstremt meget ukrudt.
Restaurant var lukket så der var ikke muligt at få noget at spise efter en lang tur fra Italien, ligeledes var det ikke muligt at få morgenmad.
Ekstremt dårlig service hvad det angår.
Henning
Stayed 1 night in Jul 2022
Response from JE on Jul 26, 2022
Dear "Henning",
many thanks for having staied with us and providing us your feedback.
I´m sorry that your stay was not up to your satisfaction. As mentioned in the internet, at the moment we can just offer the breakfast.
In regards to the outdoor area, we have informed already the owner.
I hope we can welcome you again in the future.
With kind regards and stay healthy
J. Engelmann
-General Manager-
8/10 Good
Martin
Jul 23, 2022
Martin
Stayed 2 nights in Jul 2022
Response from JE on Jul 26, 2022
Dear "MArtin",
many thanks for having staied with us.
I´m happy to see, that you enjoyed your time with us and hope we can welcome you again.
With kind regards and stay healthy
J. Engelmann
-General Manager-
Liebe/-r "Jobst",
vielen Dank für Ihren besuch und Ihre Bewertung.
Es freut mich, daß es Ihnen bei uns gefallen hat und hoffe Sie bald wieder begrüßen zu dürfen.
Herzliche Grüße und bleiben Sie gesund
J. Engelmann
-General Manager-
Tomt hotel og lukket restaurant - ikke det fedeste når man kommer og kun skal overnatte… Vi måtte 2 voksne og 2 børn ned i bilen for at få noget mad. I denne prisklasse skal der være en løsning
Camilla
Stayed 1 night in Jun 2022
Response from JE on Jun 30, 2022
Dear "Camilla",
many thanks for having staied with us.
I´m sorry that your stay was not up to your satisfaction.
Unfortunately we are still not in the usual situation and therefore we are comunicatin that the restaurant is just open for breakfast.
We wish to be back in normal situation to provide again our full and great service.
I hope we have not lost you as a guest.
With kind regards and stay healthy.
J. Engelmann
-General Manager-
Liebe "Karin",
vielen Dank für Ihren Besuch und Ihre tolle Bewertung.
Es freut mich, daß wir Sie als Fan gewinnen durften und hoffe Sie bald wieder begrüßen zu dürfen.
Herzliche Grüße und bleiben Sie gesund
J. Engelmann
-General Manager-
10/10 Excellent
Erna
May 8, 2022
Erna
Stayed 1 night in May 2022
Response from JE on May 25, 2022
Liebe "Erna",
vielen Dank für ihren Besuch und Ihre tolle Bewertung.
Bis zum nächsten Mal.
Herzliche Grüße und bleiben Sie gesund
J. Engelmann
-General Manager-
Sehr angenehmes Zimmer, Bad etwas veraltet aber dennoch super.
Hotel eingang sehr unübersichtlich durch krankenhaus nebenan, man traut sich kaum an die schranke zu fahren.
Dominik
Stayed 1 night in May 2022
Response from JE on May 25, 2022
Lieber "Dominik",
vielen Dank für Ihren Besuch und Ihre konstruktiven Anmerkungen.
Wir haben die Ausschilderung für die Parkgarage -welche direkt unter das Hotel führt- deutlicher gemacht.
Ich freue mich auf Ihren nächsten Besuch.
Herzliche Grüße und bleiben Sie gesund.
J. Engelmann
-General Manager-
Lieber "Boris",
vielen Dank für Ihren besuch und Ihre Bewertung.
Es freut mich, daß Sie sich bei uns wohlgefühlt haben und hoffe Sie bald wieder begrüßen zu dürfen.
Herzliche Grüße und bleiben Sie gesund
J. Engelmann
-General Manager-
Deutsches Personal bei der Reinigungskraft wäre mir lieber gewesen, auch wenn man diesen Leuten an sich nichts vorwerfen kann. Ansonsten alles sehr ordentlich.
Jens
Stayed 1 night in Apr 2022
Response from JE on May 25, 2022
Lieber "Jens",
vielen Dank für Ihren Aufenthalt und Ihre Bewertung.
Es freut mich, daß es ihnen gefallen hat.
Herzliche Grüße
J. Engelmann
-General Manager-
Versteckte Kosten gehören verboten, ich will gleich wissen was zu zahlen ist und die Preise gehören immer ausgewiesen zu sein.
Konstantin
Stayed 2 nights in Mar 2022
Response from JE on Apr 13, 2022
Lieber "Konstantin",
vielen Dank für Ihren Aufenthalt.
Bitte lassen Sie mir weitere Information zukommen, was Sie mit versteckten Kosten meinen.
Es freut mich, daß Sie dennoch eine angenehme Zeit bei uns hatten und hoffe Sie bald wieder bei uns begrüßen zu dürfen, gerne bin ich Ihnen bei der Buchung behilflich.
Herzliche Grüße und bleiben Sie gesund
J. Engelmann
-General Manager-
8/10 Good
Dr. Erich
Business traveller
Mar 27, 2022
Liked: Staff & service, room comfort
Staubsauger defekt??
Insgesamt architektonisch interessantes Konzept. Das Hotel an sich war menschenleer. Man hätte die Zeit der Coronakrise zum Putzen und Staubsaugen - auch unter den Betten - verwenden können.
Dr. Erich
Stayed 1 night in Mar 2022
Response from JE on Mar 29, 2022
Lieber "Dr. Erich",
vielen Dank für Ihren Aufenthalt und Ihre Bemerkungen.
Es freut mich, daß unser Design Ihnen gefällt.
Auch wir würden uns freuen, endlich wieder mehr Gäste im Hause begrüßen zu dürfen, jedoch hat sich das reiseverhalten in den letzten Monaten/Jahren drastisch verändert, wir freuen uns über jeden Tag der uns der "Normalität" näher bringt.
Ihre angesprochen Punkte wurden bereits erkannte und angesprochen und von den Teams umgesetzt.
Ich würde mich freuen Sie bald wieder bei uns begrüßen zu dürfen.
J. Engelmann
-General Manager-
Lieber "Kevin",
vielen Dank für Ihren besuch und Ihre Bewertung.
Ich hoffe Sie bald wiede rbei uns begrüßen zu dürfen.
Herzliche Grüße und bleiben Sie gesund
J. Engelmann
-General Manager-
10/10 Excellent
Ernst
Mar 10, 2022
Ernst
Stayed 1 night in Mar 2022
Response from Excelsior Hotel Fürth on Mar 15, 2022
Lieber "Ernst",
vielen Dank für Ihren Aufenthalt.
Es freut mich, daß wir Sie als Fan gewinnen konnten und hoffe Sie bald wieder begrüßen zu dürfen.
Herzliche Grüße und bleiben Sie gesund
J. Engelmann
-General Manager-
Lieber "Daniel",
vielen Dank für Ihren Aufenthalt und Ihre Bewertung.
Es freut mich, daß Sie sich bei uns wohlgefühlt haben. Gerne können Sie in Zukunft direkt einen Inklusivpreis buchen.
Ich würde mich freuen, Sie wieder bei uns begrüßen zu dürfen.
Herzliche Grüße und bleiben Sie gesund
J. Engelmann
-General Manager-
2/10 Terrible
Verified traveller
Travelled with family
Dec 28, 2021
Disliked: Staff & service, room comfort
Keine. Empfehlung
Unfreundlich, kein Service, Personal hat keine Lust auf Gäste
Verified traveller
Stayed 1 night in Dec 2021
8/10 Good
Marco
Nov 16, 2021
Marco
Stayed 1 night in Nov 2021
Response from Excelsior Hotel Nürnberg Fürth on Nov 23, 2021
Sehr geehrter Marco,
vielen Dank für Ihre Bewertung.
Ich freue mich sehr, dass Sie den Aufenthalt in unserem Hause genießen konnten.
Wir freuen uns, Sie bald wieder in Fürth begrüßen zu dürfen.
Ihr Team vom Excelsior Hotel Nürnberg Fürth
Zimmer mit zwei Betten und Schlafsofa gebucht . Zu Dritt angereist, eingecheckt, ins Zimmer gegangen..nur 2 Betten.
Sauberkeit: geht so. Besser nicht unter das Bett schauen.
Rechnung bei der Abreise falsch, 50€ zu hoch. Musste reklamiert werden.
Alexander
Stayed 3 nights in Aug 2021
Response from Lisa Bäcker on Sep 3, 2021
Lieber Alexander,,
vielen Dank für Ihre Bewertung.
Wir entschuldigen uns ausdrücklich für die Unannehmlichkeiten und hoffen dennoch, Sie wieder in unserem Haus begrüßen zu dürfen.
Sonnige Grüße aus Fürth und ein schönes Wochenende.
Lisa Bäcker
General Manager
Schön renovierte Zimmer und freundliches Personal, verkehrsgünstige Lage, ungemütliches und schmutziges Umfeld durch Lehrstand auf dem Gelände, Frühstück mit 20,-EUR sehr teuer
Jens
Stayed 1 night in Aug 2021
Response from Lisa Bäcker on Sep 3, 2021
Lieber Jens,
vielen Dank für Ihre Bewertung.
Wir entschuldigen uns für die Unannehmlichkeiten und hoffen dennoch, Sie wieder in unserem Haus begrüßen zu dürfen.
Sonnige Grüße aus Fürth und ein schönes Wochenende.
Lisa Bäcker
General Manager