Privilege, Double Room, 1 Double Bed with Sofa bed
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Reviews of Congress Hotel Mercure Nürnberg an der Messe

4 out of 5
Congress Hotel Mercure Nürnberg an der Messe
Muenchener Str. 283, Nuremberg, BY

Reviews

8.4

Very good

Rating 10 - Excellent. 143 out of 396 reviews" "
Rating 8 - Good. 183 out of 396 reviews" "
Rating 6 - Okay. 48 out of 396 reviews" "
Rating 4 - Poor. 14 out of 396 reviews" "
Rating 2 - Terrible. 8 out of 396 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Dec 2023

8/10 Good

Karen, Mansfield

Stayed 1 night in Sep 2023
Response from Stefan on Oct 31, 2023
Thank you!

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful walking paths in the area
Stayed 3 nights in Jul 2023
Response from Stefan on Jul 27, 2023
Thank you for this awesome feedback!

8/10 Good

Andrzej

Stayed 1 night in Jan 2023
Response from Anja Bach on Feb 6, 2023
Dear Andrzej,thank you for the rating.We hope to welcome you again.Best regards,

8/10 Good

Romana

Disliked: Staff & service
Dobry.
Dobrze położony hotel, blisko stacji metra ok 900 m. Piękna okolica. Pokój jak na zdjęciach przy rezerwacji, ale łazienka była mikroskopijna. Prosiłam o wymianę poduszki z pierzem na inną bez piór (mam uczulenie). Obsługa nie zareagowała na moją prośbę.
Stayed 2 nights in Dec 2022
Response from Anja Bach on Dec 27, 2022
Dear Romana,thank you for the review.We hope to welcome you again soon.Best regards

10/10 Excellent

Muhammad Asif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for familys
The front desk customer services agent is very helpfull and professional approach with us
Stayed 1 night in Aug 2022
Response from Anja Bach on Aug 25, 2022
Dear Muhammad Asif,thank you very much for the review.We hope to welcome you again soon.Best regards,Anja BachAssistant General Manager

10/10 Excellent

Zsolt

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Friendly staff and nice breakfast. Definitely recommend with dogs as well.
Stayed 2 nights in Aug 2022
Response from Anja Bach on Aug 25, 2022
Dear Zsolt,thank you for the review.Best regards,Anja BachAssistant General Manager

6/10 Okay

Elias

Stayed 2 nights in Jul 2022
Response from Anja Bach on Aug 25, 2022
Dear Elias,thank you for your review.Best regards Anja BachAssistant General Manager

6/10 Okay

Bogdan

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the price charged the property didn’t even have a gym
Stayed 3 nights in Jun 2022

10/10 Excellent

Deok Jung, Burnaby

Stayed 2 nights in May 2022

10/10 Excellent

Osama

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2022
Response from Anja Bach on Mar 10, 2022
Lieber Osama, vielen Dank für die volle Punktzahl. Wir freuen uns, dass Sie sich bei uns wohl gefühlt haben. Wir hoffen, Sie bald wieder begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute! Herzliche Grüße aus Nürnberg Anja Bach Assistant General Manager

8/10 Good

Miow Ling

Stayed 1 night in Nov 2021
Response from Anja Bach on Feb 3, 2022
Dear Miow Ling, thank you for the good rating. Best regards Anja Bach Assistant General Manager

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay.
Big room for our family of four. Would definitely come back! We felt very safe.
Stayed 1 night in Oct 2021
Response from Anja Bach on Oct 13, 2021
Dear Samantha, thank you very much for the great feedback. We are happy, that you enjoyed your stay. Best regards Anja Bach Assistant General Manager

8/10 Good

Sian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near fairgrounds
Hotel was good, no restaurants or shops within 20mins, but this was in general around the fairground area. Lovely walk through the park to fair grounds.
Stayed 4 nights in Sep 2021
Response from Anja Bach on Oct 13, 2021
Dear Sian, thank you for writing a review about your stay. We are happy to see you enjoyed it. Best regards Anja Bach Assistant General Manager

8/10 Good

Neil

Stayed 1 night in Sep 2021
Response from Anja Bach on Oct 13, 2021
Dear Neil, thanks a lot for your rating. Best regards Anja Bach Assistant General Manager

6/10 Okay

Daniela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was in a good location, sadly we couldn’t explore the surrounding. Room was spacious, nice , comfy beds. In my opinion this hotel doesn’t have the standard for 4* hotel, to me this is more as 3*. There is no fridge in the room, there is a kettle but no coffee or tea available, the toiletries are not in the bathroom, we received on pack from the reception with 1 small soap, 1 shower gel , 1 shampoo for all 4 of us. We dined in the restaurant, food is ok , not a very wide selection. A lot of dogs in the hotel. Parking is across the road and cost €10.
Stayed 1 night in Aug 2021
Response from Anja Bach on Feb 9, 2022
Dear Daniela, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anja Bach Assistant General Manager

4/10 Poor

menachem

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place - avoid!
Terrible place - avoid! Stayed here in January 2020 on a business trip (just before the toy fair) and was extremely disappointed. The staff on reception were not very welcoming and gave no information at all about any of the usual things you expect when checking in. When checking out they simply took my key and said goodbye, didn't ask how the stay was, etc. When walking to my room, I immediately noticed that the corridors were a bit 'dingy' and that the hallway carpet was very worn out and in immediate need of replacement, which should have been a warning to me. The photographer who takes photos for the booking sites must also be a magician because the room didn't look anything like the photos online, both in decor and in size, much smaller than expected or compared to other hotels! The headboard of the bed was scraped and tattered, the walls were scraped and marked, I found a very long hair on my duvet (and I'm a short haired male) and a rip in my sheet. The light in the bathroom had fallen out of the ceiling and was hanging by its wire. The kettle (not a coffee machine like other hotels) still had water from the last occupant in it, no idea how long that had been standing there for. When I called from my room phone to ask about a clothes iron, I was told to go up 2 floors to an 'ironing room'. What decent class hotel in this day and age doesn't have an iron in the room?! This hotel was terrible, don't waste your money stay at the nearby novotel at the same price.
Stayed 1 night in Jan 2020

8/10 Good

YIH MING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Comfortable Hotel
It was amazing cause it have bathtub for my kids. The location was deserted so it was more difficult to access the town. The room was clean, but toothpastes and toothbrushes weren’t provided which could be a hassle. The bed was really comfortable and was easy to sleep in. Overall, I enjoyed my stay and it is really good.
Stayed 1 night in Dec 2019
Response from Anja Bach on Dec 30, 2019
Dear YIH MING, thank you very much for your positive feedback. We hope to welcome you again soon. Best regards Anja Bach Assistant Manager

8/10 Good

Mohammad

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. The food was good value.
Stayed 1 night in Aug 2019
Response from Ljiljana on Sep 20, 2019
Dear guest, thank you very much that you took the time to rate our hotel. We are glad to hear that you were happy with your stay with us and are looking forward to welcoming you again soon. With kind regards Ljiljana Zürchauer General Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019
Response from Ljiljana on Sep 6, 2019
Dear guest, wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Congress Hotel Mercure Nuernberg an der Messe die Zeit genommen haben, uns zu bewerten. Wir würden uns freuen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ljiljana Zürchauer General Manager

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice location
great location to start the day at the documentation center
Stayed 1 night in Jul 2019
Response from Ljiljana on Jul 19, 2019
Dear Stephen, thank you very much that you took the time to rate our hotel. We are glad to hear that you were happy with your stay with us and are looking forward to welcoming you again soon. With kind regards Ljiljana Zürchauer General Manager

8/10 Good

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Ljiljana on Jul 1, 2019
Dear Jayson, thank you very much that you took the time to rate our hotel. We are glad to hear that you were happy with your stay with us and are looking forward to welcoming you again soon. With kind regards Ljiljana Zürchauer General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yay
Yay
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
not not not recommended !
very bad experience , i was doubled charged for the room (once via hotels.com and also directly by the hotel) so think twice before you hand over your credit card. Room was clean , but pillows are cheap and far from being comfortable (very hard).
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

6/10 Okay

Robyn

Liked: Cleanliness, staff & service
Disliked: Room comfort
Cold rooms, hard beds, old creeky hallways
I’m shocked this is a 4 star hotel. There were 4 of us, 2 of us to a double room each. Lobby was pretty and staff were fantastic, including great housekeeping staff. However the hotel rooms itself were uncomfortable. Beds were hard and you get one choice of pillows which was too stiff for me. There was also NO HEAT control in our room! We were freezing! It’s December 2018 in Nürenberg and I couldn’t get my room to warm up. Instant coffee provided was also gross. Parking was a confusing situation as well. wasn’t happy with our stay.
Stayed 1 night in Dec 2018

10/10 Excellent

Ailie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
excellent breakfast. good pillows.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for Nuremberg Messe
Friendly and comfortable hotel conveniently located for the Messe. Impressed by the restaurant.
Stayed 3 nights in Sep 2018
Response from Ljiljana Zürchauer on Oct 5, 2018
Dear Anonymous, thanks for staying with us. We appreciate your positive feedback and you can be rest assured that we will share your rating with our staff. We hope that we will be able to welcome you again in the future. With kind regards. Ljiljana Zürchauer General Manager

8/10 Good

Fritz

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the exhibition center. Staff very nice. Closet doors very loud when closed. Cheap design
Stayed 4 nights in Sep 2018
Response from Ljiljana Zürchauer on Sep 17, 2018
Dear Fritz, thanks for staying with us. We appreciate your positive feedback and you can be rest assured that we will share your rating with our staff. We hope that we will be able to welcome you again in the future. With kind regards. Ljiljana Zürchauer General Manager

8/10 Good

erkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Ljiljana Zürchauer on Sep 11, 2018
Dear Erkan, thanks for staying with us. We appreciate your positive feedback and you can be rest assured that we will share your rating with our staff. We hope that we will be able to welcome you again in the future. With kind regards. Ljiljana Zürchauer General Manager

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and comfort
Nice hotel close to the Rally grounds, excellent food with very friendly staff. Rooms also comfortable.
Stayed 1 night in Jun 2018
Response from Ljiljana on Jun 21, 2018
Dear Craig, thank you very much that you took the time to rate our hotel. We are glad to hear that you were happy with your stay with us and are looking forward to welcoming you again soon. With kind regards Ljiljana Zürchauer General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLOSE TO FAIR GROUNDS
Stayed 3 nights in May 2018
Response from Ljiljana on Jun 21, 2018
Dear guest, thank you very much that you took the time to rate our hotel. We are glad to hear that you were happy with your stay with us and are looking forward to welcoming you again soon. With kind regards Ljiljana Zürchauer General Manager

8/10 Good

Mark, York, UK.

Liked: Cleanliness, staff & service, room comfort
Perfect Location for WWII Buffs
The hotel is just a short walk away from the former Party Rally Grounds, with a path leading from the side of the hotel directly past the site of the Silbersee (the flooded excavations for the German Stadium) and up to the Grosse Strasse. From here, the small path straight ahead leads to the Zeppelinfeld/tribune, a left turn along Grosse Strasse leads to the Congress Hall/Documentation Centre (from where the Luitpold Arena and Hall of Honour are just at the other side of Bayern Strasse), and a right turn leads to the Marzfeld (which is now a housing estate). A path on the right, half way to the Marzfeld, leads up to the Silberbuck (the huge mound of rubble from the bombing of Nuremberg), with views of the castle and sunset. Back at the hotel, the picturesque centre of Nuremberg is readily accessible from the nearby Bauernfeind Strasse U-Bahn station, and there is no need to change trains to get to Barenschanz Strasse for the Nuremberg Trials courtroom.
Stayed 4 nights in Aug 2017

8/10 Good

Norma

Liked: Cleanliness, property conditions & facilities, room comfort
Quick weekend
Clean room and linens. Staff was ok. Not unfriendly, but not as friendly as maybe staff should be. Bar staff good.
Response from Ljiljana on May 3, 2017
Dear Norma, we very much appreciate that you took the time to rate your stay at the Congress Hotel Mercure Nuernberg an der Messe. It is always a pleasure to receive feedback. I will share your ratings - positive and negative - with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that we will be able to welcome you again in the future. With kind regards Ljiljana Zürchauer General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Bad Long Term Thinking
Decided on staying there right after the ECS (European Coating Show) as the published price had substantially dropped after the event. I made the error of pre-paying via Hotels.com .Three days before my stay, I attempted to cancel one of the two rooms I had booked. They referred to their cancelling policy which is a lost of 90 %. Well when I was there, the place was practically empty...Not a good way to think long term. Besides that, the gym was a big joke with only 3 cardio piece of equipment and no resistance training whatsoever. I was at least hoping for a massage but they couldn't even do that as they claim their therapist was unvailable. I wouldn't recommend this establishment at all. The restaurant menu is extremely limited to 5 items (both identical for lunch and dinner)....

8/10 Good

Barney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, good food at restaurant.

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Sarah, we very much appreciate your comments regarding your stay at the Congress Hotel Mercure Nuernberg an der Messe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ljiljana Zürchauer General Manager

8/10 Good

Raffi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
low price for quality, near Ubahn
great stay just outside of downtown. For a cheaper rate, great room, and 10 min walk to the Ubahn and 10 min ride, you are at the Hopfbahnhof in Nuremberg. If you plan to stay for a few days in Nuremberg seeing the sights and museums, I would recommend this hotel for the price and quality.

6/10 Okay

Kirsten

Disliked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
NICE, COMFORTABLE HOTEL...A 10 MIN WALK TO MESSE
Very Nice Hotel next to a park were you can go out for a jog...hotel amenities like gym and sauna not that great, but walking distance to messe, if you are in town for trade events. Also even closer to the U ban were you could get the train into town. Not much to do close by (nothing)...no restaurants or bars, so prices for food and drinks in the hotel are high. food was ok though...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cityhotel on park
Perfect Location. Borders on large lake with park. Walk in minutes to subway. Very quiet.best breakfast ever. Very clean and very friendly staff
Front of hotel
Walkway into park
Beer garden on other side of lake
Response from Ljiljana Zürchauer, GM on Sep 8, 2015
Deat Guests, thank you very much for your positive Feedback concerning your stay in our Mercure. It was a pleasure for us, being your host. We hope to see you soon again. Warmest regards from Nuremberg

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cara, Luxembourg

Liked: Cleanliness, property conditions & facilities, room comfort
Nice overnight stay
We stayed at this hotel as a family for one night on our way to Prague. The hotel was clean, accepted our 5 month old labrador retriever, and was comfortable. The location is a bit odd (tucked away a bit), but appears to be near a park, which was great for walking out dog.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel near to a park.
The hotel is very clean. The staff are all very nice. The berakfask is delicious. However, the bed is a little hard.