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The Sinclair, Autograph Collection – Avis

4.5 out of 5
The Sinclair, Autograph Collection
512 Main Street, Fort Worth, TX

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 270 avis sur 371." "
Note de 8 – Bien, d’après 41 avis sur 371." "
Note de 6 – Acceptable, d’après 23 avis sur 371." "
Note de 4 – Médiocre, d’après 16 avis sur 371." "
Note de 2 – Terrible, d’après 21 avis sur 371." "

9,6/10

Propreté

9,2/10

Service et personnel

8,8/10

Commodités

9,4/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 – Bien

Jacob

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Alarm in the hallway at 0745ish and there was no fan in the bathroom Other than that It was a great stay!! Would come back!
Séjour de 1 nuit en mai 2024
April a répondu le 27 mai 2024
Jacob,Thank you for providing the feed back about the room, we will definitely look into these failures. We will share your notes with the team, we hope to see you again.All best,April IbarraFront Office Manager.

10/10 – Excellent

David

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel and staff were both amazing and gave us wonderful service from the minute we arrived to the minute we checked out. Thank you.
Séjour de 2 nuits en mai 2024
April a répondu le 27 mai 2024
David,Thank you so much for taking the time to provide the feedback. The staff is always so proud when they hear how well they did, we will be sharing your notes with them. We do hope you come back and see us. April IbarraFront Office Manager

10/10 – Excellent

Carol

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Get bar on the roof top. Helpful staff. Walking distance from nice shops and restaurants.
Séjour de 1 nuit en mai 2024
April a répondu le 27 mai 2024
Carol,Thank you so much for the feedback, we will share this with the team. Please come back and see us.Hope to see you again,April IbarraFront Office Manager

10/10 – Excellent

Morayma

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful Hotel super modern, very clean. staff is super professional and the Restaurant is amazing! Had a wonderful dinner and lunch, highly recommended.
Séjour de 2 nuits en mai 2024
April a répondu le 23 mai 2024
Melissa,Thank you for the feedback, we will share it with our team. We hope to see you again!April IbarraFront Office Manager

8/10 – Bien

Mary S

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
The check in guest services staff member was not very helpful and seemed like she didn’t really want to be there. When we said thank you after getting the key cards to our rooms she didn’t make eye contact or even respond. But she wasn’t distracted. Just not concerned with being friendly.
Séjour de 1 nuit en mai 2024
April a répondu le 27 mai 2024
Mary,I sincerely apologize that we did not provide the service that we expect for all of our guests. I failed you and I would like to make it right. Would you please contact me so that we can speak? 682-231-8214.Thank you,April IbarraFront Office Manager

10/10 – Excellent

Melissa

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice clean property with a friendly staff. The rims were very high-tech. Valet parking was very efficient. The restaurant was excellent.
Séjour de 2 nuits en mai 2024
April a répondu le 23 mai 2024
Melissa,Thank you for the feedback, we will share it with our team. We hope to see you again!April IbarraFront Office Manager

10/10 – Excellent

Paula, Woodstock

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024
April a répondu le 19 mai 2024
Thank you for your feedback. We will share your feedback with our teams. We hope you come back and visit.Thank you,April IbarraFront Office Manager

10/10 – Excellent

Veronique

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very classy hotel with a friendly and professional staff. This hotel is in a great walkable area, close to numerous dining options and less than a block from beautiful Sundance Square. The rooms are super chic and comfy. I would definitely stay here again.
Séjour de 5 nuits en mai 2024
April a répondu le 16 mai 2024
Thank you for your feedback. We hope to see you again soon!April IbarraFront Desk Manager

10/10 – Excellent

Camron

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice!
Séjour de 1 nuit en mai 2024
April a répondu le 16 mai 2024
Thank you for your feedback. We hope to see you again soon!April IbarraFront Desk Manager

10/10 – Excellent

Bonnie

Points forts : État et installations de l’hébergement
Hotel did an excellent job of preparing the room
Séjour de 1 nuit en mai 2024
April a répondu le 16 mai 2024
Thank you for your feedback. We hope to see you again soon!April IbarraFront Desk Manager

10/10 – Excellent

Hannah, Round Rock

Voyage en famille, Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love it!
Séjour de 1 nuit en mai 2024
April a répondu le 7 mai 2024
Thank you for your feedback!! We hope to see you again soon!April IbarraFront Office Manager

10/10 – Excellent

Irene

Séjour de 3 nuits en avril 2024
April a répondu le 27 mai 2024
Irene,Thank you so much for the feedback, we will share this with the team. Please come back and see us.Hope to see you agian,April IbarraFront Office Manager

10/10 – Excellent

Holly De

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel had the most amazing technology I have seen in any hotel around the world in my 30 years of traveling!
Séjour de 1 nuit en avril 2024
April a répondu le 2 mai 2024
Hello,Thank you for your feedback, we will share with our teams.We hope to see you back soon!April IbarraFront Office Manager

8/10 – Bien

James

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Can hear everything, rooms are really cold at night, thermostat seems to be set for the floor. Great historical hotel. The restaurant seems to be a waste - the kitchen is in the basement. The poor servers have to run up and down steps or take the elevator from the roof to the basement.
Séjour de 1 nuit en avril 2024
April a répondu le 2 mai 2024
Hello,I am so sorry we did not meet your expectations, we strive to ensure all aspects of your stay are flawless. I will pass this information along to the leadership team, as a way to learn from our failure and to do better for each guest. We do hope you return. Thank you,April IbarraFront Office Manager

8/10 – Bien

Kenneth

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very good hotel with art deco vibes, showing some age for the prices.
Séjour de 2 nuits en avril 2024
April a répondu le 2 mai 2024
Hello,Thank you for your feedback, we will share with our teams.We hope to see you back soon!April IbarraFront Office Manager

2/10 – Terrible

Tia

Séjour de 1 nuit en avril 2024
April a répondu le 16 mai 2024
I am so sorry that we did not meet your expectations. I will share your feedback with the leadership team in hopes to learn from your experience. Thank you for staying with us.April Ibarra Front office Manager

6/10 – Acceptable

Darren

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
We & all the hotel guests were kicked out of the hotel restaurants and bar even though we were staying there. The hotel staff then told us the restaurant & bar were 3rd party even though the hotel advertised it as an amenity. Incredible rooftop bar but hotel guests weren’t allowed to use it while we were there. The staff was nice enough but did nothing to fix it. Won’t stay at this hotel next time.
Séjour de 2 nuits en avril 2024
Marketing Manager a répondu le 22 avr. 2024
Thank you, Darren, for taking the time to leave us a review. We are sorry to hear that you weren't able to enjoy the hotel restaurant and rooftop bar to its fullest extent during your stay. Even though our eateries are third party, perhaps you can give us another try in the future for a more positive stay.

10/10 – Excellent

LOGAN

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
great place
Séjour de 2 nuits en avril 2024
Marketing Manager a répondu le 22 avr. 2024
Thank you, Logan, for the 5-star review!

10/10 – Excellent

LEA

Séjour de 1 nuit en avril 2024
April a répondu le 4 mai 2024
Thank you so much for your feedback. We look forward to seeing you again.April IbarraFront Office Manager

10/10 – Excellent

Shentell

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Me an my fiance loved our stay
Séjour de 1 nuit en avril 2024
April a répondu le 12 avr. 2024
Thank you for your feedback, we will share it with our teams. We look forward to seeing you again. Best,April Ibarra Front Office Manager

10/10 – Excellent

Joe

Séjour de 2 nuits en mars 2024
Marketing Manager a répondu le 22 avr. 2024
Thank you, Joe, for the 5-star review!

6/10 – Acceptable

Kramer

Voyage d’affaires
Points forts : Service et personnel, commodités
Points faibles : Propreté
There was remnants from the previous reservation in my room… like red petals, a bottle of wine, and 2 balloons. Just doesn’t make me feel the best knowing these items weren’t cleaned. Makes me wonder what else wasn’t cleaned. Very nice people, great food downstairs, and fun stuff to do around the hotel. All in all, it was just a decent stay.
Séjour de 2 nuits en mars 2024
April a répondu le 24 mars 2024
Good Afternoon,We sincerely apologize that we did not meet your expectations; it our goal to exceed expectations and we did not adhere to our standards. We appreciate your business and feedback; we will use this information to improve our processes and more importantly do better for all of our guests. We have shared your experience with all of our departments as a stepping stone in our goals to exceed expectations. Sincerely,April IbarraFront Office Manager

10/10 – Excellent

Denise

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was wonderful!
Séjour de 2 nuits en mars 2024
General Manager a répondu le 17 mars 2024
Thank you, Denise for your comments. We are thrilled to see that you enjoyed your stay. We do hope to see you soon!Holly Turner

2/10 – Terrible

ROBERT

Voyage en groupe
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel, commodités
I booked three rooms for two nights through Expedia. Then I went back and booked direct for one more night. Thursday night was great Friday we wake up and are out shopping when we get a phone call that we don’t have reservations for two of the rooms and have to leave!!! Then Sinclair hotel charges me for that one room. So we will never stay there again.
Séjour de 2 nuits en mars 2024
April a répondu le 17 mars 2024
Hello Robert,I am so sorry we did not meet your expectations, please call the hotel directly so that we may refund the room that you were charged for and could not use. We appreciate the feedback; we will be passing the information on to the teams so that other guests do not have the same experience.Kindest regards,April IbarraFront Office Manager

10/10 – Excellent

Kristen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful hotel, very helpful staff, great location.
Séjour de 1 nuit en mars 2024
General Manager a répondu le 11 mars 2024
Thank you Kristen. I'm delighted to see that you enjoyed your stay! We look forward to having you back with us soon!Sincerely,Holly TurnerGeneral Manager

10/10 – Excellent

Lynn, Wichita Falls

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was beautiful, very clean. Great environment!
Séjour de 1 nuit en mars 2024
General Manager a répondu le 6 mars 2024
Thank you Lynn for taking the time to share your experience with others. We are delighted that you enjoyed your stay with us and can not wait until you return.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Loved it!
Helpful staff, great location, perfect for a one-night getaway. Eclectic atmosphere. Loved it!
Séjour de 1 nuit en février 2024
April a répondu le 14 mars 2024
Thank you so much for staying with us, we appreciate the feedback and will share it with the team. We hope to see you again soon. April Ibarra Front Office ManagerThe Sinclair Hotel

10/10 – Excellent

Allison

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
April a répondu le 17 mars 2024
Thank you for your feedback. We hope to see you again!! Best,April IbarraFront Office Manager

8/10 – Bien

Jeff

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en février 2024
April a répondu le 17 mars 2024
Thank you for your feedback. We hope to see you again!! Best,April IbarraFront Office Manager

10/10 – Excellent

Chris

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome! We were celebrating an anniversary, definitely be back soon!
Séjour de 1 nuit en février 2024
April a répondu le 14 mars 2024
Thank you so much for staying with us, we appreciate the feedback and will share it with the team. We hope to see you again soon. April Ibarra Front Office ManagerThe Sinclair Hotel

10/10 – Excellent

Brandon

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love this place!
Séjour de 2 nuits en février 2024
April a répondu le 14 mars 2024
Thank you so much for staying with us, we appreciate the feedback and will share it with the team. We hope to see you again soon. April Ibarra Front Office ManagerThe Sinclair Hotel

10/10 – Excellent

Sanaz

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice building and staff
Séjour de 4 nuits en janvier 2024
April a répondu le 14 mars 2024
Thank you so much for staying with us, we appreciate the feedback and will share it with the team. We hope to see you again soon. April Ibarra Front Office ManagerThe Sinclair Hotel

10/10 – Excellent

Mike

Séjour de 1 nuit en février 2024
April a répondu le 17 mars 2024
Thank you for your feedback. We hope to see you again!! Best,April IbarraFront Office Manager

10/10 – Excellent

Jami

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Conveniently located and within walking distance to everything downtown. Great staff. Clean rooms.
Séjour de 2 nuits en janvier 2024
April a répondu le 14 mars 2024
Thank you so much for staying with us, we appreciate the feedback and will share it with the team. We hope to see you again soon. April Ibarra Front Office ManagerThe Sinclair Hotel

10/10 – Excellent

Marty

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
…..nice hotel. No ice makers though.
Séjour de 1 nuit en janvier 2024
April a répondu le 17 mars 2024
Hello Marty,Thank you for the feedback, we do not have ice machines on property as it would diminish the aesthetic, however, we will bring up ice to guests upon request as part of our service. I am sorry we were not able to offer this service to you. We do hope you come back and see us. Kindest Regards,April IbarraFront Office Manager

6/10 – Acceptable

Jennifer

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Room upgrade promised was not even documented, even though rh3 room was nice and comfortable that was a bad impression. When i went to pay for incidental hold it showed approved on the card reader. And was pending in my account however they said it declined and so they locked us out of making any to room purchase even though my money was locked to them. Valet was horrendous couldnt get off their phines lonf enough to help any1
Séjour de 1 nuit en janvier 2024
April a répondu le 17 mars 2024
Hello Jennifer,I am so sorry that we did not meet your expectations. We strive to ensure every guest has an amazing experience. Thank you for the feedback, I will be sharing this information with our teams to ensure this is not the service we are providing. We do hope you come back and visit so that we may redeem ourselves.Kindest regards,April IbarraFront Office Manager

10/10 – Excellent

John

Points forts : Propreté
April a répondu le 17 mars 2024
Thank you so much for the feedback, we are glad that you enjoyed your stay. We hope to see you again soon!! Best,April IbarraFront Office Manager

10/10 – Excellent

Whitney

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Timothy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Brian

Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Leslie

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Hotel
We were in town for a cheer competition and stayed over night. Everything was Great! Enjoyed all the updates on our room. Very modern and classy!
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

Theresa

Points forts : Propreté
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Adrian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Loved it!
Love it! Came here for New Years, got to watch the fireworks from the rooftop. Room was excellent other than the espresso machine not working.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Roger

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The stay overall was great, but I have to say that they had an emergency water outage at the exact time that I was covered with soap in the shower. It was an anomaly and couldn't be helped, but obviously that was very inconvenient. I have to admit they got the water back on in less than an hour. Otherwise, everything was great.
Séjour de 3 nuits en décembre 2023

10/10 – Excellent

Heather

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Dana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Christopher

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel & walking distance from so many great places. They treated us to a bottle of champagne for my husbands bday. Recommend parking vallet or else you have to park pretty far in a parking garage
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Ava, Bandera

Points forts : Propreté, service et personnel
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

John

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay, comfortable and modern rooms. Staff was friendly and helpful
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Cinnamon

Séjour de 4 nuits en décembre 2023