Exterior

Reviews of Best Western Plus Fort Worth North

3 out of 5
Best Western Plus Fort Worth North
3751 Ne Loop 820, Fort Worth, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 204 reviews" "
Rating 8 - Good. 44 out of 204 reviews" "
Rating 6 - Okay. 20 out of 204 reviews" "
Rating 4 - Poor. 8 out of 204 reviews" "
Rating 2 - Terrible. 13 out of 204 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Josey

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice thank you
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
Dear Josey,Thank you for your kind words. We're absolutely thrilled to hear that you had a pleasant stay with us. Your satisfaction is our top priority and your feedback is greatly appreciated. We hope to welcome you back soon for another wonderful experience at our hotel.Warm regards,Hotel Management

6/10 Okay

Donna

Liked: Amenities
Coffee pot in the room did not work. The phone in the room did not work properly. I was trying to call the desk , they would answer, but they could not hear me. They would not use the affirm virtual loan credit card for payment.
Stayed 2 nights in Apr 2024
Response from GM on Apr 23, 2024
Dear Donna,Thank you for sharing your experience. We're sorry to hear about the inconveniences you faced with the coffee pot and phone in your room. Your feedback is invaluable and will guide our efforts to improve. Regarding the payment issue, we're exploring more payment options for a smoother experience. We truly hope for another chance to deliver an outstanding stay.Warm regards,Hotel Management

10/10 Excellent

Symone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from GM on Apr 19, 2024
Dear Symone,Thank you so much for your wonderful 5-star review. We're thrilled to hear that you found our hotel a great place to stay. We strive to provide our guests with warm, memorable experiences and your feedback is incredibly rewarding. We look forward to welcoming you back to our hotel in the near future. Safe travels!Warm regards,Hotel Management

10/10 Excellent

Velma

Travelled with partner
So clean and fresh smelling. Great staff. Great selection of breakfast foods. Close to so many great restaurants and to our destinations.
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Dear Velma,We are thrilled to hear about your delightful experience at our hotel. Your compliments about our cleanliness, friendly staff, and breakfast selection truly warm our hearts. We're glad you enjoyed the convenient location too. Thank you for your glowing review and we look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Staff was friendly. The breakfast attendant provided EXCELLENT service, very friendly. The laundry facility wasn't working :( We didn't need it but we heard someone ask about it. Worst part was the noise from highway and we couldn't open the sliding doors to enjoy the outside with a fresh cold drink. Other than that the room was excellent. I specifically chose your hotel because of the floors. Prefer not to stay at rooms with carpet cuz of the funny odors. Thank you for a pleasant stay at your hotel.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Jeffrey,Thank you for your kind review! We're thrilled to hear our staff and breakfast service exceeded your expectations. We apologize for the inconvenience with the laundry facility and the noise from the highway. We're also glad that our flooring choice suited your preference. Your feedback is invaluable and we look forward to welcoming you back for another pleasant stay.Warm regards,Hotel Management

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 4 nights in Apr 2024
Response from GM on Apr 16, 2024
Dear Kim,Thank you for your 5-star rating! We're thrilled to know that you enjoyed your stay with us. Your feedback is greatly appreciated and it's our pleasure to provide a memorable experience for our guests. We look forward to welcoming you back to our hotel in the near future. Safe travels!Warm regards,Hotel Management

10/10 Excellent

JENNIFER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Dear Jennifer,Thank you for taking the time to review our hotel. We're delighted to hear that you appreciated our commitment to cleanliness. It's always our goal to provide a comfortable and enjoyable stay for our guests. We look forward to welcoming you back to our hotel in the future. Warm regards,Hotel Management

10/10 Excellent

Samuel, spring

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to, right off the freeway
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear Samuel,Thank you for your 5-star review! We are delighted to know that you found our location convenient. It's our aim to provide easy access for our guests and we're glad we hit the mark for you. We look forward to welcoming you back to our hotel in the future. Safe travels!Warm regards,Hotel Management

10/10 Excellent

Lisa

Very clean, good bed, friendly staff.
Stayed 5 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear Lisa,We are thrilled to hear that you found our hotel to be clean and comfortable, and our staff friendly! It is always our priority to provide an exceptional stay for our guests. We're so pleased you enjoyed your time with us and look forward to welcoming you back soon. Thank you for your 5-star review!Warm regards,Hotel Management

8/10 Good

ERIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Erik,Thank you for sharing your experience with us! We are delighted to know you had a great stay at our hotel. It's always heartening to hear such positive feedback from our valued guests. Your satisfaction is our greatest reward. We look forward to welcoming you back for another memorable stay!Warm regards,Hotel Management

8/10 Good

James, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Right off freeway. Newly update lobby
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Dear James,Thank you for your positive review and for choosing our hotel. We're glad our location and newly updated lobby were to your liking. We strive to provide a convenient and enjoyable stay for our guests. We appreciate your feedback and hope to welcome you back soon. Safe travels!Warm regards,Hotel Management

10/10 Excellent

Jene, Sturgis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Dear Jene,Thank you for taking the time to rate our hotel with a 5-star review! We're thrilled to see that you had a great experience with us. We look forward to welcoming you back in the future for another memorable stay. Warm regards,Hotel Management

10/10 Excellent

Dahlila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet staff. Just need to keep up with maintenance. Nice and clean lobby
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Dear Dahlila,Thank you for your 5-star review and kind words about our staff! We're thrilled you found our lobby to be nice and clean. Your feedback regarding maintenance is duly noted and will be shared with the concerned department. Looking forward to welcoming you back for another enjoyable stay!Warm regards,Hotel Management

4/10 Poor

Cecilia

Travelled with family, Business traveller
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Dear Cecilia,We appreciate you taking the time to rate your stay. We're sorry to see that your experience didn't meet your expectations. We would love to hear more about your visit and how we can improve. Please feel free to share your feedback with us. We hope you'll give us another chance to provide a better experience in the future.Warm regards,Hotel Management

8/10 Good

Cristal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price of the hotel is extremely worth it for how nice the hotel is. The only downside is the fact that our Chromecast wouldn't connect because of the WIFI but other than that the hotel was amazing.
Stayed 1 night in Mar 2024
Response from Dharmin on Mar 25, 2024
Thank you for staying with us ! We appreciate your feed.We hope to welcome you back on your next trip to Fort Worth.

6/10 Okay

Luis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Dear Luis,Thank you for taking the time to rate us. We appreciate your feedback and are dedicated to improving our services. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please feel free to share any specifics with us. We hope to welcome you back soon.Best regards,Hotel Management

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dharmin on Mar 21, 2024
Thank you for your feedback !We hope to welcome you back soon.

10/10 Excellent

Xianyong

Stayed 1 night in Mar 2024
Response from Dharmin on Mar 21, 2024
Thank you for your feedback !We hope to welcome you back soon.

10/10 Excellent

Kylee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a motel that was not worth staying 1 night in. Stopped by here last minute and got a room. The staff was very nice and met us know about where things were and how they had free breakfast in the morning. The room was very clean and kept up nice!
Stayed 1 night in Mar 2024
Response from Dharmin on Mar 18, 2024
Thank you for your response. We are glad you had great stay and we look forward to your future stay with us.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dharmin on Mar 15, 2024
I hope this message finds you well.I wanted to take a moment to express my heartfelt thanks for your recent 10/10 review. Your kind words truly brightened our day!We're absolutely delighted to hear that you had such a wonderful experience during your stay with us. Your feedback means a great deal to our team and serves as a reminder of why we love what we do.We can't wait to have the pleasure of welcoming you back to our hotel soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out.Warm regards,

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean great breakfast and comfortable beds
Stayed 1 night in Mar 2024
Response from Dharmin on Mar 15, 2024
I hope this message finds you well.I wanted to take a moment to express my heartfelt thanks for your recent 10/10 review. Your kind words truly brightened our day!We're absolutely delighted to hear that you had such a wonderful experience during your stay with us. Your feedback means a great deal to our team and serves as a reminder of why we love what we do.We can't wait to have the pleasure of welcoming you back to our hotel soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out.Warm regards,

8/10 Good

Omar

Area around was under construction
Stayed 3 nights in Mar 2024
Response from Dharmin on Mar 15, 2024
I hope this message finds you well.I wanted to take a moment to express my heartfelt thanks for your recent 10/10 review. Your kind words truly brightened our day!We're absolutely delighted to hear that you had such a wonderful experience during your stay with us. Your feedback means a great deal to our team and serves as a reminder of why we love what we do.We can't wait to have the pleasure of welcoming you back to our hotel soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out.Warm regards,

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, room was clean.
Stayed 1 night in Mar 2024
Response from Dharmin on Mar 15, 2024
I hope this message finds you well.I wanted to take a moment to express my heartfelt thanks for your recent 10/10 review. Your kind words truly brightened our day!We're absolutely delighted to hear that you had such a wonderful experience during your stay with us. Your feedback means a great deal to our team and serves as a reminder of why we love what we do.We can't wait to have the pleasure of welcoming you back to our hotel soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out.Warm regards,

10/10 Excellent

Adrianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that aggravated me was the stupid tv & trying to figure out how to find channels that I wanted to watch. So many different groups of channels, one only had 6 channels, we found the channel guide but couldn’t get to the channel we wanted. No instructions on how to navigate. Great place though, when we need to be in the area, we’ll come back to this one. Staff very nice.
Stayed 1 night in Mar 2024
Response from Dharmin on Mar 15, 2024
I hope this message finds you well.I wanted to take a moment to express my heartfelt thanks for your recent 10/10 review. Your kind words truly brightened our day!We're absolutely delighted to hear that you had such a wonderful experience during your stay with us. Your feedback means a great deal to our team and serves as a reminder of why we love what we do.We can't wait to have the pleasure of welcoming you back to our hotel soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out.Warm regards,

2/10 Terrible

Kelli

My ex was able to hack into my account and use all my points and I called before he checked in but was unable to cancel or resolve the situation. This company should be able to handle a situation like that! I saved all my points for my child’s graduation and lost all of them.
Stayed 1 night in Feb 2024
Response from Sam.P on Mar 4, 2024
Thank you for staying with us. We appreciate your feedback and value.

6/10 Okay

Tracey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The girl at desk was very rude and kept trying to tell me one one service animal that she didnt have proper ID. This dog has travelled on planes stayed in hotels and gone in stores so just because my husbands card is different could it be we got dogs certified at different times then she was going to charge me 50.00 for service dog. By law you cant even ask me she has all her tags and her card. Seperate a PTSD and anxiety as well as many numerous health condition so just take heed if you have service animal.
Stayed 1 night in Feb 2024
Response from Sam.P on Mar 4, 2024
Thank you for staying with us. We appreciate your feedback and value.

10/10 Excellent

Vanessa

Travelled with family
Liked: Amenities
The front desk was very nice and helpful with anything we needed. The room was nice and clean. The breakfast was a plus very good. We had a great weekend
Stayed 2 nights in Feb 2024
Response from Sam.P on Feb 28, 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us and that our front desk team was able to assist you with anything you needed. It's wonderful to know that you found your room to be clean and comfortable and that you enjoyed our breakfast offerings. We're delighted that we could contribute to making your weekend great, and we hope to have the opportunity to welcome you back again soon!

4/10 Poor

Monica

Travelled with group
Disliked: Staff & service, amenities
No good too many issues.
Stayed 3 nights in Feb 2024
Response from Sam.P on Feb 27, 2024
Thank you for staying with us. We appreciate your feedback and value.

2/10 Terrible

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Sam.P on Feb 25, 2024
Thank you for staying with us. We appreciate your feedback and value.

8/10 Good

Joan

Liked: Cleanliness, property conditions & facilities
It was fine!
Stayed 1 night in Feb 2024
Response from Sam.P on Feb 25, 2024
Thank you for staying with us. We appreciate your feedback and value.

10/10 Excellent

Bryan, Tulsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an overnight or two. Rooms were clean, hotel smelled good, lots of dining in a couple of miles. Easy access and parking. I would stay again.
Stayed 1 night in Feb 2024
Response from Sam.P on Feb 19, 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel to be a great choice for your overnight stay. It's fantastic to know that you appreciated the cleanliness of the rooms and the pleasant scent throughout the hotel. We're also glad that you found the location convenient with plenty of dining options nearby and easy access to parking. We truly value your feedback and look forward to welcoming you back on your next visit!

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and good for the price
Stayed 2 nights in Dec 2023
Response from Sam.P on Feb 16, 2024
Thank you for staying with us. We appreciate your feedback and value

6/10 Okay

Ellen

Liked: Staff & service, property conditions & facilities
Upon entering the facility you were greeted with a very pleasant smell. Staff at the front desk were very friendly. However, staff cleaning rooms could not speak any English and did not fully do their jobs. They didn't replenish the coffee or did they clean around the coffee area. The floors around the bathroom door were dirty and need serious cleaning.
Stayed 2 nights in Feb 2024
Response from Sam.P on Feb 13, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our facility to have a pleasant smell upon entry and that our front desk staff were friendly. However, we apologize for the inconvenience you experienced with the cleanliness of your room and the language barrier with our cleaning staff.We take cleanliness and customer service seriously, and we regret that we fell short of your expectations in this instance. Rest assured, we will address the issues you mentioned with our cleaning team to ensure that such lapses do not occur in the future. Additionally, we will look into providing language training or additional support for staff members who may face language barriers.We appreciate your valuable feedback as it helps us to continually improve our services. If there's anything else we can do to make your experience better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.

10/10 Excellent

Courtney

Stayed 1 night in Feb 2024
Response from Sam.P on Feb 6, 2024
Thank you for staying with us. We appreciate your feedback and value

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sam.P on Jan 22, 2024
Thank you for staying with us. We appreciate your feedback and value

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an enjoyable stay. Our room was clean and the bed was comfortable. The breakfast was very good and a staff member was on hand to refill items as needed. I would stay here again.
Stayed 1 night in Jan 2024
Response from Sam.P on Jan 18, 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay, found your room clean and comfortable, and appreciated the quality of our breakfast service. We look forward to welcoming you back again in the future.

8/10 Good

Marla Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sam.P on Feb 6, 2024
Thank you for staying with us. We appreciate your feedback and value

10/10 Excellent

Luther, Farmington

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam.P on Jan 18, 2024
Thank you for staying with us. We appreciate your feedback and value

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sam.P on Jan 18, 2024
Thank you for staying with us. We appreciate your feedback and value.

10/10 Excellent

Anabel

Stayed 1 night in Jan 2024
Response from Sam.P on Jan 12, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Front desk very friendly. Good breakfast, in room coffee, microwave and fridge.
Stayed 2 nights in Jan 2024
Response from Sam.P on Jan 9, 2024
Thank you for staying with us. We appreciate your feedback and loyalty

8/10 Good

Gaurang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Right off the highway. Not far from the main Fort Worth area
Stayed 1 night in Dec 2023
Response from Sam.P on Jan 12, 2024
Thank you for staying with us. We appreciate your feedback and value.

10/10 Excellent

Bobby

Business traveller
Stayed 1 night in Dec 2023
Response from Sam.P on Jan 9, 2024
Thank you for staying with us. We appreciate your feedback and loyalty

6/10 Okay

Dayana

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sam.P on Jan 12, 2024
Thank you for staying us. We appreciate your feedback

10/10 Excellent

Oscar

Stayed 1 night in Dec 2023
Response from Sam.P on Jan 4, 2024
Thank you for staying with us. We appreciate your feedback and value

8/10 Good

Audacia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room
Stayed 1 night in Dec 2023
Response from Sam.P on Jan 1, 2024
Thank you for staying with us. We appreciate your feedback and value.

6/10 Okay

Kiersten

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Sam.P on Jan 1, 2024
Thank you for staying with us. We appreciate your feedback and value.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice, the freeway side is a bit noisy and since the heat and a/c units won’t allow fan to stay running anymore and I forgot to bring a fan to help out I didn’t sleep as well as I would have liked to, otherwise the bed was comfortable and the stay at this facility was overall good.
Stayed 1 night in Dec 2023
Response from Sam.P on Dec 30, 2023
Thank you for taking the time to share your feedback with us. We appreciate your kind words about the room and are delighted to hear that you found the bed comfortable. We apologize for any inconvenience caused by the noise from the freeway and the limitations with the heat and A/C units. Your input is valuable, and we will certainly take it into consideration as we strive to enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.

10/10 Excellent

Fnu

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam.P on Jan 1, 2024
Thank you for staying with us. We appreciate your feedback and value.

8/10 Good

Samrat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam.P on Dec 27, 2023
Thank you for staying with us. We appreciate your feedback and value.