Front of property - evening/night

Reviews of Red Roof Inn Auburn

2 out of 5
Red Roof Inn Auburn
503 Ley Drive, Auburn, IN

Reviews

8.2

Very good

Rating 10 - Excellent. 154 out of 379 reviews" "
Rating 8 - Good. 141 out of 379 reviews" "
Rating 6 - Okay. 44 out of 379 reviews" "
Rating 4 - Poor. 26 out of 379 reviews" "
Rating 2 - Terrible. 14 out of 379 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Balbina

Very nice
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 17, 2024
Dear Balbina, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUBURN. We sincerely appreciate your comments and are happy to hear you had a very nice experience with us. Positive feedback like yours is always welcome as it is our aim to always improve our guest experience at Red Roof. We hope to continue to provide great experiences for you and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Gabrielle RediResponse Specialist on Apr 15, 2024
Thank you for taking a moment to leave a review, Brian. The staff and I at the Red Roof Inn Auburn appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

Georgia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bedspread dirty, hot water kept disappearing, mngt allowed someone in next rm to repeatedly go in & out of rm all nite & slam doors & scream foul language into repeat phone calls.
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on Apr 14, 2024
Dear Georgia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUBURN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean bedspread, loud noise from doors slamming and the issue with the water. We apologize for your experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Tabatha

Travelled with family, Travelled with pets
House keeping was pretty persistent even when we cleaned up after ourselves and always wanted in our room
Stayed 7 nights in Mar 2024
Response from Oshane RediResponse Specialist on Apr 1, 2024
Dear Tabatha, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN AUBURN. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Excellent

JONATHAN, CANYON LAKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on Mar 18, 2024
Hi Jonathan,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Auburn with us. It was so rewarding to see that we earned your 5/5 score by providing you with a complaint-free stay. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Angel

Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 28, 2024
Hello Angel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUBURN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Christy

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on Feb 11, 2024
Hello Christy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Auburn and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Old looking on outside but clean and comfortable inside
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on Feb 5, 2024
Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN AUBURN regarding the friendly staff and clean rooms. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 Poor

Tammy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don't offer breakfast the rooms are nit very clean i had to clean the room before we could stay
Stayed 3 nights in Oct 2023
Response from Oniel Rediresponse Specialist on Jan 10, 2024
Hi Tammy,Thank you for taking the time to write a review of your stay at the Red Roof Inn Auburn. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please accept our apologies for any inconvenience caused by the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Regards,RedRoof Management

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathrooms need updated lighting they are dim. The carpets need replaced in hallways and rooms. Other than that it was great!
Stayed 3 nights in Dec 2023
Response from Kamaria RediResponse Specialist on Jan 4, 2024
Dear Vincent,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN AUBURN. It's great to hear that you were pleased with our location. However, I sincerely apologize for the upkeep of the bathroom, the carpet and the other issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Ella

Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on Jan 3, 2024
Hello Ella, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUBURN and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Margaret

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Everyone was courteous and friendly. The bed was comfortable and the room quiet. Slept great. Thank you for providing us a great place to stay. When we visit our son we will return.
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on Dec 19, 2023
Dear Margaret,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN AUBURN regarding the cleanliness, friendly staff and comfortable room. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 Good

Gary

Response from Recordo Rediresponse Specialist on Feb 12, 2024
Hello Gary, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Auburn and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Devorine RediResponse Specialist on Dec 8, 2023
Thank you for taking a moment to rate your experience, Jennifer. The staff at the Red Roof Inn Auburn and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place we would definitely stay there again !
Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on Nov 30, 2023
Hi Kim,Thank you for your kind comments following your stay at Red Roof Inn Auburn. I am happy you found our location a very nice place. Positive feedback like yours, is always an encouragement to our Red Roof staff as we strive to continuously improve the quality of our guest experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Gary

Liked: Cleanliness, staff & service
clean and convenient..
Stayed 4 nights in Nov 2023
Response from Devorine Red Roof Management on Nov 28, 2023
Hi Gary!Thank you so much for your response and I am delighted to hear that your found our location clean and convenient. It's feedback like yours helps us to continuously strive to deliver on exceptional guest services. Thank you for choosing Red Roof Inn Auburn. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

Eric

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on Nov 25, 2023
Thank you for taking a moment to rate your experience, Eric. The staff at the Red Roof Inn Auburn and I appreciate but is deeply saddened to see your 2/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Trevallian

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was fine, and the stay met my expectations especially for the price. The front desk staff had a hard time finding my reservation. That may have happened because I have a unique name that isn’t easy to spell.
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 16, 2023
Dear Trevallian,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Auburn. It is so rewarding to read that we met your expectations, prompting your 4/5 score. However, you mentioned that the front desk had a hard time finding your reservations and for that, I sincerely apologize. Please know that Red Roof value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, The staff were very helpful, I showed up earlier than planned and the person working the front desk let me check in early with no trouble at all. I was very appreciative for this, I was tired from driving, and he made it very easy due me.
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 12, 2023
Dear Matthew, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Auburn. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the friendliness of our staff, the convenience of our location and the cleanliness of your room. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 Poor

Lynette

Disliked: Amenities, property conditions & facilities
The bed was way too worn in. The springs felt like they were digging into every part of my body that was touching the bed. Sleep did not come very easily, nor was I able to stay asleep.
Stayed 2 nights in Nov 2023
Response from Tianna RediResponse Specialist on Nov 6, 2023
Dear Lynette, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Auburn. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the bed as it was very uncomfortable. I am sorry for your experience prompting a 2/5 score. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve our services. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 6, 2023
Hello Cindy, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Auburn appreciate your 8/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 Okay

Angie

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Tianna RediResponse Specialist on Nov 7, 2023
Hello Angie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Auburn and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Aaron

Stayed 1 night in Oct 2023
Response from Tianna Rediresponse Specialist on Nov 19, 2023
Hello Aaron,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Auburn appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management Rediresponse Specialist

8/10 Good

Aden

Business traveller
Liked: Staff & service, property conditions & facilities
There was no surprise problems. For the price this stay was very fair. Staff was friendly and helpful. Cleanliness was good enough.
Stayed 21 nights in Oct 2023
Response from Tianna RediResponse Specialist on Oct 31, 2023
Hello Aden, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Auburn. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the hospitality of our front desk staff and the spotlessness of your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Red Roof hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna Red Roof Management RediResponse Specialist

2/10 Terrible

David, South Bend

Disliked: Amenities, property conditions & facilities
There was roaches crawling on the floors I’m the morning after waking up in the morning.
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 27, 2023
Dear David,I appreciate you sharing your feedback following your stay at the Red Roof Inn Auburn. I was saddened to read that your stay fell short of your expectations due to the pests you reported. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Arpad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Great
have stayed here a few times. Well maintained clean and comfortable.
Stayed 2 nights in Oct 2023
Response from Recordo Rediresponse Specialist on Oct 23, 2023
Hello Arpad,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AUBURN. It's great to see you enjoyed your stay, resulting in a 5/5 score. I'm happy you were pleased with our clean and comfortable rooms. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

Morgan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tianna RediResponse Specialist on Oct 22, 2023
Hello Morgan,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Auburn. It's great to see that you were satisfied with your stay, resulting in a 6/10 score. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and fast. Got to the room and the TV wasn't working due to housekeeper smashing cords behind dresser. But the front desk guy was so nice enough to come help us. I wish I remembered his name but he was great!
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on Oct 21, 2023
Dear Amanda,Thank you for telling us about your recent visit to RED ROOF INN AUBURN. I was happy to read that our fast check-in and great front desk personnel was to your liking. However, you indicated that the issue with the Tv was less than ideal. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

6/10 Okay

Beth

Not sure why it got so many good reviews on Expedia. It was okay, but nothing special. Floor of room was sticky but everything else was clean. Quite a bit of noise from I-69 running close by. Woken up twice in the middle of the night - first time by people in room above sounding like they were moving furniture and dropping heavy items on the floor for several minutes. Woken up second time by desk clerk walking around lobby and talking on the phone. My room was right next to the lobby. Wouldn't stay there again.
Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on Oct 20, 2023
Hey Beth,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Auburn. Please accept our most sincere apologies for any inconvenience during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,Oniel Red Roof ManagementRediresponse Specialist

8/10 Good

Angela

Travelled with partner
No breakfast
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 19, 2023
Dear Angela,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Auburn. It's great to see we earned your 4/5 score. You mentioned that there was no breakfast however, we do have a few restaurants that is less than a mile from this location.Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

6/10 Okay

Randall

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 27, 2023
Hello Randall, Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Auburn appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Had everything I wanted except breakfast. Easy parking with small trailer. I had little problem finding it but road construction didn’t help.
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 18, 2023
Hello Constance, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Auburn. It's great to read that you were pleased with the breakfast offered and the trailer parking. However, you mentioned that the hotel was a bit difficult to locate. Nevertheless, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof value you as a our guest and welcome your 10/10 score. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 11, 2023
Hello David,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Auburn and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Gerald

Stayed 2 nights in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 30, 2023
Hello Gerald,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 19, 2023
Hello Donna,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 17, 2023
Hello Donna,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

kenneth

Stayed 3 nights in Sep 2023
Response from Toni-Ann RediResponse Specialist on Oct 5, 2023
Hello Kenneth,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Larry, Greeneville

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice place. Rooms very well kept. Only draw back was no breakfast or juice of any kind.
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Sep 10, 2023
Dear Larry, Thank you for taking the time to tell us about your experience at the RED ROOF INN AUBURN. I am happy that your experience was favorable as you highlighted our well kept rooms. You however indicated there was no breakfast. At Red Roof, it is our intention to have your confidence in our abilities to continue to improve. Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback.Very truly yours, Kerry-Lee RediResponse Specialist

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Tianna RediResponse Specialist on Sep 6, 2023
Hello Valued Guest,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Auburn appreciate your 8/10 score following your stay. Our goal at Red Roof is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

8/10 Good

Carl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Toni-Ann RediResponse Specialist on Sep 5, 2023
Hello Carl, Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

6/10 Okay

Sara

Travelled with family
Stayed 2 nights in Sep 2023
Response from Kamaria RediResponse Specialist on Sep 4, 2023
Hello Sara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUBURN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness
noisy.
Everything was clean. No breakfast at all. Room was very nice but the a/c was extremly loud...like a diesel engine in the room idling all night.
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on Aug 29, 2023
Dear Steven, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN AUBURN regarding the cleanliness and nice room. I do apologize for the noise disturbances caused along with the other issues highlighted that hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check in was easy, room was clean and quiet, but 2 complaints: 1. No breakfast, although there are restaurants nearby. 2. The bed felt like a piece of padded plywood set on top of a set of box springs. Ironically, it felt like the same setup as one I slept on at a new Red Rood in Corbin Ky. If Red Roof is building or upgrading their motels with this type of setup, I'm going to have to look at other options going forward.
Response from Tianna RediResponse Specialist on Aug 18, 2023
Hello Gregory,Thank you for taking the time to tell us about your experience at the Red Roof Inn Auburn. It was great to hear that you had a hassle free check in process and was pleased with the cleanliness of your room. However, you indicated that the mattress was not to your liking and that the fact that there was no breakfast served, hindered your stay. We are sorry you had a less than satisfactory experience nevertheless, we appreciate your feedback as we strive to continuously improve the quality of our services and guest experiences.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you in the future.Sincerely,TiannaRediResponse Specialist

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
5/5 stars
Stayed 1 night in Aug 2023
Response from Sashauna Red Roof Management on Aug 17, 2023
Dear Kristin,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Auburn. I'm so glad we earned your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Okay

Syreina

No morning coffe
Stayed 2 nights in Aug 2023
Response from Xao RediResponse Specialist on Aug 31, 2023
HI Syreina,Thank you for sharing your feedback with us. The team at the Red Roof Inn Auburn appreciated your 3/5 score. However, you stated that there was no morning coffee, which dampened your experience. Please accept our deepest apologies for this. Once again, we would like to thank you for sharing with us. It would be our pleasure to have you under our roof again in the future.With thanks,XaoRediResponse Specialist

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very kind. The room was clean
Stayed 3 nights in Aug 2023
Response from Gabrielle RediResponse Specialist on Aug 10, 2023
Dear Valued Guest,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Auburn appreciate your 8/10 score following your stay. I am happy that our very kind staff and clean room pleased you. We aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,GabrielleRediResponse Specialist

10/10 Excellent

dorie, milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, felt safe and it was clean
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Aug 9, 2023
The team at our Red Roof Inn Auburn would like to thank you for sharing your feedback with us, Dorie. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our friendly staff, along with our cleanliness and ability to make you feel safe, which delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future. Faithfully,XaoRediResponse Specialist

10/10 Excellent

wanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was great. They could improve the king size mattress, to soft and uncomfortable. Need to have a way to fine people for leaving Pets unattended overnight ( dog barking all night)and disturbing others .
Stayed 2 nights in Jul 2023
Response from Sashauna Red Roof Management on Aug 4, 2023
Dear Wanda,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Auburn. I was thrilled to see your overall stay was great. However, it's truly disheartening to see you highlight that the noise disturbance from the dog barking and the mattress not being to your liking resulted in your stay being hindered.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Kamaria RediResponse Specialist on Aug 3, 2023
Hello Sarah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AUBURN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

8/10 Good

joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel
Clean hotel, king bed needs replaced it is hard and lumpy
Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on Jul 29, 2023
Hi Joshua,I appreciate you providing this feedback regarding your recent stay an dour hotel being clean.. You've indicated however, that you felt the beds needed to be changed due to their comfortability not being to your liking. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Red Roof. We hope to see you again soon. Sincerely, Toni-Ann RediResponse Specialist