Outdoor pool, sun loungers

Reviews of Hampton Inn Niceville - Eglin Air Force Base

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 325 out of 497 reviews" "
Rating 8 - Good. 120 out of 497 reviews" "
Rating 6 - Okay. 32 out of 497 reviews" "
Rating 4 - Poor. 11 out of 497 reviews" "
Rating 2 - Terrible. 9 out of 497 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over the past few years, I've had a string of disappointing stays at various Hilton properties in this midscale segment, but this property was exemplary. The property was clean, well-maintained, the furniture and linens were in excellent condition, the beds were comfortable, the breakfast area was well-stocked and organized. The breakfast attendant could give a masterclass on being fastidious! Honestly, the property was run so well and the staff were so kind and responsive, that it's almost like it's run with the same military precision as the nearby Elgin Air Force Base. I will absolutely recommend the property to others and plan to stay there on my next family visit.
Stayed 4 nights in Mar 2024
Response from Darren Nelson - General Manager on Mar 13, 2024
It's fantastic to hear that you had such a positive experience during your recent stay at our property! We're delighted that we could exceed your expectations and provide you with a comfortable and enjoyable stay. Your kind words about the cleanliness, maintenance, and overall condition of the property, as well as the attentiveness of our staff, mean a lot to us.We take great pride in ensuring that our guests feel welcomed and well taken care of, and it's wonderful to know that our efforts are recognized and appreciated. We'll be sure to pass along your compliments to our team, including our breakfast attendant, who will be thrilled to hear about your glowing review.Thank you for choosing to stay with us, and for your recommendation to others. We look forward to welcoming you back during your next family visit! If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Kimberly, New Palestine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and the facility was excellent.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it
Super sweet Karolina...hotel was clean and the pillows are super soft which I love. The shampoo and conditioner and lotions were good quality. Everything was just great. Breakfast Saturday was great...not so fond of the omelets on Sunday but overall just a great stay. The front desk girls were so very kind.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. The gal serving food I think her name was Thi? From Taiwan was very kind and I had a great conversation with her. She’s a hard worker, helpful, kind and if I would ever return I’d want to see her again.
Stayed 2 nights in Aug 2023

6/10 Okay

james

Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Pooja

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a terrible stay there. There was a weird smell in the room and when we reached out to staff, no actions were taken. Pool was dirty. Breakfast tables were sticky and stinky. I wish I could have chosen another place and not waste my money here. I left the hotel one day before due to these issues even if I had paid already. Never choosing Hampton Inn again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Kayona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Zhuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 6, 2023
Thank you sir! It was a pleasure have you here.

2/10 Terrible

David

Stayed 1 night in Aug 2023
Response from Karolin on Aug 4, 2023
Thank you for your feedback and thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT VACAY!
Amazing stay! Margo and Karolin were SO helpful with all of our questions. EXCELLENT service from both of them! They both went above and beyound! Housekeeping staff were EXCELLENT! We did not have them clean our room every day (because we were hardly in it), but they were always there if I needed new towels, wash clothes. And other necessities! EXCELLENT stay!
Stayed 3 nights in Jul 2023
Response from Karolin on Aug 4, 2023
Thank you for your feedback and it was our pleasure to help you. We are glad to hear that you had a great stay with us. Thank you for staying with us!

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean sheets
Stayed 1 night in Jul 2023
Response from Karolin on Aug 4, 2023
Thank you for taking the time let us know how your stay was as we appreciate the feedback. We're glad to hear you overall enjoyed your stay with us. We hope to see you again. Until then have a wonderful day!

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at your hotel are literally the nicest people I have ever come across, Kindness is contagious and you have a major outbreak of it at your hotel in Niceville. Oh wait maybe it's the whole town!! NICE!!!
Stayed 1 night in Jul 2023
Response from Karolin on Aug 4, 2023
Thank you for taking the time let us know how your stay was as we appreciate the feedback. We're glad to hear you overall enjoyed your stay with us. We hope to see you again. Until then have a wonderful day!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, quiet, and in close proximity to airport and surrounding beaches. The beds were luxuriously comfortable. Niceville is a beautiful town.
Stayed 3 nights in Jun 2023
Response from Karolin on Aug 4, 2023
Thank you for taking the time let us know how your stay was as we appreciate the feedback. We're glad to hear you overall enjoyed your stay with us. We hope to see you again. Until then have a wonderful day!

10/10 Excellent

Carolina

Travelled with family
Liked: Staff & service, property conditions & facilities
The room was clean but thr carpet felt sticky. The staff was really nice, specially the lady at the breakfast bar. She was really nice an attentive. Overall a good experience.
Stayed 1 night in Jun 2023
Response from Karolin on Aug 4, 2023
Thank you for taking the time let us know how your stay was as we appreciate the feedback. We apologize for the inconvenience with the carpet. We have had a carpet cleaning service came to take care of that issue. We hope to see you again.

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023
Response from Karolin on Aug 4, 2023
Thank you for taking the time let us know how your stay was as we appreciate the feedback. We hope to see you again. Until then have a wonderful day!

4/10 Poor

Bret

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was suppose to get a room with a walk in shower but instead got one with a tub. The rooms are very small. It’s an Older Hotel
Stayed 1 night in May 2023
Response from Mary (Hampton by Hilton, Niceville) on May 16, 2023
We sincerely apologize for any and all errors with your accommodations. I have relayed your feedback to management, as your feedback and satisfaction are greatly valued by our team. Thank you for submitting a review.

10/10 Excellent

Kristi, Delta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Wanda

Stayed 2 nights in Apr 2023

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Mary (Hampton by Hilton, Niceville) on May 16, 2023
Thank you so much for your review, it was our pleasure to host you!

6/10 Okay

Alan

Travelled with family
Liked: Staff & service
Smelled musty and nasty
Stayed 1 night in Apr 2023
Response from Mary (Hampton by Hilton, Niceville) on May 16, 2023
We are so sorry to hear of issues with your accommodations, your satisfaction with your stay is our utmost priority. We have taken note of your remarks and relayed your remarks to management. Thank you for your feedback.

10/10 Excellent

LOUIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Hampton before
Stayed 1 night in Apr 2023
Response from Mary (Hampton by Hilton, Niceville) on May 16, 2023
Thank you for your review! We are glad your stay was satisfactory.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful.
Stayed 3 nights in Apr 2023
Response from Mary (Hampton by Hilton, Niceville) on May 16, 2023
We are so glad to hear our staff was accommodating during your stay with us. Thank you for booking with us, and we hope you visit again soon.

10/10 Excellent

Carlton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Mary (Hampton by Hilton, Niceville) on May 16, 2023
Thank you so much for taking the time to submit a review of your stay. We are glad your time with us was satisfactory and we hope to host you again soon!

8/10 Good

Michael

Stayed 1 night in Feb 2023

10/10 Excellent

Sheila

Stayed 2 nights in Feb 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2023
Response from Karolin on Feb 20, 2023
Thank You for your feedback! We appreciate you staying with us . See you next time.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Melissa at check in was great! She went above and beyond for us in bringing extra waters and even coffee mugs to our room. She is the best!!
Stayed 2 nights in Feb 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt so welcomed. We traveled for a funeral and Karolyn always checked in on us and took the time to make sure we were ok. 5 star stay! We will be staying here on our next trip!
Stayed 4 nights in Feb 2023
Response from Karolin on Feb 20, 2023
Thank You for your kind words! I'm glad you enjoyed your stay. We appreciate you staying with us . See you next time.

6/10 Okay

mohammad

Liked: Staff & service, amenities, property conditions & facilities
I liked everything except the room beds. I booked 2 queen beds and the room had full beds. The hotel manager said that Expedia sent the hotel incorrect information. The manager was friendly and helpful
Stayed 1 night in Oct 2022
Response from Debra on Oct 11, 2022
Dear Mohammad,Thank you for making the time to give us a review. We're glad you had a nice stay with us! Our apologies for the reservation mix up, we're happy that our management staff were accommodating and able to help with the situation. Thank you for choosing to stay with us and we look forward to your next visit!

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice location, Excellent Staff, but musty odor
Had it not been for the very musty smell in the room I would have rated excellent.
Stayed 2 nights in Oct 2022
Response from Debra on Oct 11, 2022
Dear William, Thank you for making the time for this valuable feedback. We want to apologize that your stay did not exceed expectations. Thank you for letting us know and thank you for your patience during your stay! We do hope to see you again.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient to all our wedding activities.
Stayed 2 nights in Oct 2022
Response from Debra on Oct 10, 2022
Dear Tim,Thank you for making the time to leave us a review. We are delighted to hear that our location was perfect for you and your family! We look forward to welcoming you again, see you soon!

8/10 Good

Marilyn

Stayed 2 nights in Sep 2022

6/10 Okay

Elissa

Liked: Staff & service, property conditions & facilities
Nice staff and clean breakfast area. First floor room smelled musty from humidity and found 2 centipedes.
Stayed 3 nights in Sep 2022
Response from Debra on Sep 25, 2022
Hello Elisa, Thank you for making the time for your valuable feedback. Our apologies for your room being below expectations. We want to thank you for letting us know and for your patience during your stay! I have made the Maintenance Department aware of the conditions, and we will be able to correct them. Thank you for choosing our hotel and we look forward to welcoming you again!

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great other than the people above us kept stomping.
Stayed 1 night in Aug 2022
Response from Debra on Aug 7, 2022
Thank you for making the time to give us a review. We are happy to see everything was great! Although, we are very sorry about the guests above you during your stay. The next time you come to town please let us know and we will put you on the top floor. Thank you for choosing to stay with us and we look forward to seeing you again!

10/10 Excellent

Lise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Customer
The front desk clerk was amazing from both shitfs. Whenever i book again it will be the Hampton Inn.
Stayed 1 night in Aug 2022

6/10 Okay

Wendellyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Wynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful staff and great breakfast! highly recommend!
Stayed 2 nights in Jul 2022
Response from Debra on Jul 19, 2022
Thank you for your kind review. It was our pleasure making sure you had a wonderful stay! You are right about our breakfast, it's the best! Thank you for choosing to stay with us and we look forward to your next visit!

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very accommodating. Location was very convenient as we wanted to be close to the airport.
Stayed 1 night in Jul 2022
Response from Debra on Jul 18, 2022
Thank you for your kind review and choosing to stay with us. It was our pleasure making sure you had a great visit! We're glad to hear our location was perfect for you; we'll be here for you next time!

8/10 Good

douglas j

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and professional
Stayed 3 nights in Jun 2022
Response from Debra on Jun 25, 2022
Hi Douglas, Thank you for your kind review and choosing to stay with us! It was our pleasure making sure your stay was great. We look forward to seeing you again!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, excellent service, and a very solid breakfast setup. The fitness center was easy to use and had everything I needed to stay active while in town. Would definitely stay here again!
Stayed 2 nights in May 2022
Response from Karolin Pennington on Jul 1, 2022
Thank You for staying with us and we appreciate your feedback.

10/10 Excellent

Thomas M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place and pleasant staff
Stayed 1 night in Apr 2022
Response from Debra on May 3, 2022
Hello Thomas! Thank you for leaving us a review. It was our pleasure making your stay the best! Thank you for choosing to stay with us and we look forward to your return!

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Great customer service by Karolin Pennington. Clean room. Safe area.
Stayed 1 night in Apr 2022
Response from Debra on Apr 3, 2022
Hello ken! Thank you for the kind review and choosing to stay with us! Thank you for the recognition of Karolin, she is an asset to our team! We will be sure to share your praises with her. We look forward to seeing you next time!

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Very clean and super friendly staff.
Stayed 4 nights in Mar 2022
Response from Debra on Mar 29, 2022
Hi Miriam, Thank you for the positive review! We're happy to see you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Klark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Debra on Mar 29, 2022
Thank you for the perfect rating! We look forward to seeing you again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Debra on Mar 29, 2022
Hi Jennifer, Thank you for the perfect rating! We hope to see you again soon!