The hotel property is nice. However, when we arrived at the condo complex there was no one in the office to give us our room information, even though we arrived by 4 pm. We had to dial a 1-800 number only to discover that our room was not ready. Also we were told to "sign in" with the office the very next day. We did this and discovered that the complex was charging us a $174 dollar cleaning fee for our three day stay. There was no daily maid service. This was to cover our room cleaning costs at the end of our stay only. if Hotels.com mentioned this about the property, it was somewhere in the fine print and came as a complete shock to our group. There are far nicer properties managed by Resortquest that do not have this hidden fee. We will not stay here again