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Reviews of Days Inn by Wyndham Fort Smith

2.5 out of 5
Days Inn by Wyndham Fort Smith
2123 Burnham Rd, Fort Smith, AR

Reviews

7.6

Good

Rating 10 - Excellent. 332 out of 1000 reviews" "
Rating 8 - Good. 339 out of 1000 reviews" "
Rating 6 - Okay. 179 out of 1000 reviews" "
Rating 4 - Poor. 90 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Their website stated there was an exercise room. It is down for renovation. That should have been updated on their website.
Stayed 1 night in Apr 2024
Response from Henry on Apr 19, 2024
Robert, We apologize for the inconvenience caused by the exercise room being down for renovation. Your feedback is valuable, and we'll update our website promptly to ensure accurate information for our guests. Thank you for bringing it to our attention.

10/10 Excellent

Michael, Bartlesville

Liked: Staff & service
The property was under construction
Stayed 1 night in Mar 2024
Response from Henry on Mar 22, 2024
Michael, We apologize for any inconvenience caused by the ongoing construction. Your patience and understanding during this period are greatly appreciated as we work to improve our property for future stays.

8/10 Good

Heather

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Henry on Feb 26, 2024
Thank you for staying with us, Heather.

10/10 Excellent

April, Royse City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodel property, kind, friendly, staff breakfast available every morning walking distance to restaurants
Stayed 2 nights in Feb 2024
Response from Henry on Mar 8, 2024
April, We're thrilled you enjoyed our newly remodeled property, friendly staff, complimentary breakfast, and convenient access to nearby restaurants – thank you for your positive review!

8/10 Good

Jenn

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Henry on Feb 8, 2024
Thank you for staying with us.

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a decent inexpensive place to stay. There was construction going on during the day on Saturday so a nap was out of the question. They also have barn doors on the toilet/shower room that offers little to no privacy (in a double room) if you are thinking of sharing a room. The door doesn’t lock and has about a one inch gap between the door and the wall. I was traveling with my mother only so it wasn’t an issue. However, if my fiancé was with us, we’d had to get a separate room. The fitness center was not operable, either. That was disappointing as well, since it wasn’t mentioned when I reserved it and I do love to stay in the habit of doing some form of exercise each day. Overall, decent place.
Stayed 4 nights in Jan 2024
Response from Henry on Jan 18, 2024
Wendy, thank you for sharing your feedback. We appreciate your positive remarks about our affordability. We apologize for the inconvenience caused by the construction and privacy concerns. Your insights are crucial, and we'll address the door and fitness center issues promptly. We hope to welcome you back, providing an improved experience on your next stay.

6/10 Okay

John, Sioux Falls

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Receptionist was very nice. The interstate noise was quite loud!
Stayed 1 night in Jan 2024
Response from Henry on Jan 18, 2024
John, Thank you for your valued feedback. We will be addressing your concerns.

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Henry on Dec 31, 2023
Clyde, Thank you for staying with us.

8/10 Good

Lloyd

Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Henry on Dec 31, 2023
Lloyd, Thank you for staying with us.

8/10 Good

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place but beds are hard and pictures did not look like our room at all…
Stayed 2 nights in Nov 2023
Response from Henry on Nov 30, 2023
Alicia, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and friendly staff. Nice clean room with all of the ementities. Very nice stay.
Stayed 1 night in Nov 2023
Response from Henry on Nov 11, 2023
Michael, We're thrilled to hear you enjoyed a pleasant stay with our polite and friendly staff, along with the clean room and amenities. Thank you for your kind words; we look forward to welcoming you back!

6/10 Okay

Vincent

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Henry on Nov 2, 2023
Thanks for staying with us.

2/10 Terrible

Frank

Disliked: Cleanliness, property conditions & facilities, room comfort
The smelly room
Check in was easy but oh man after that... There was construction going on at the hotel.Thee room was dirty, smelled like a wet dog and humid. I spent $100 on one night but ended up spending $40 extra dollars on disinfectant spray and candles to try and get smell down. I would never recommend this place to anyone. Hopefully the other Days inns aren't like that.
Stayed 1 night in Oct 2023
Response from Henry on Nov 2, 2023
Frank, Thank you for your feedback! We are very sorry that you experienced the issue with the room. I will let the housekeeping know about the issue. Thank you for letting us know.

2/10 Terrible

Blane

Travelled with family
Disliked: Property conditions & facilities
Bad experience
Not clean the front desk lady was on her phone in the back and wouldn’t come to the front I sat and rang the bell It smelled awful and just wasn’t clean
Stayed 1 night in Oct 2023
Response from Henry on Oct 25, 2023
Blane, Thank you for your review and I will be sure to address the issues you seemed to have had. We do hope to see you again for a future stay.

4/10 Poor

Kellie

Business traveller
Disliked: Cleanliness, property conditions & facilities
The property is under construction but besides an eye sore of an exterior, I wasn’t too concerned. However, the interior is a nightmare. I have never been in a room that was as musty, dirty, and overall gross as this one. I slept with a towel over the pillows due to the amount of hair that was on them. Traveling and being exhausted will make you stay at weird places. This was a weird one.
Stayed 1 night in Oct 2023
Response from Henry on Oct 25, 2023
Kellie, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

2/10 Terrible

Jennie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful stay
The rooms were covered in mold, holes in the ceiling,(poor patch job) the rooms smelt awful and were absolutely filthy. The front desk guy was very rude to us the next morning. We checked so many different rooms to just find 2 that we could just get some sleep. We had just drove for about 11.5 hours and just needed some sleep. The second floor was closed due to renovations which was weird didn’t look like any work was being done. Almost seems like something else was going on. The side doors had notes taped to them saying can’t be used due to renovations. But we used be of them and there was guys sitting on the stairs on their phones and were real nervous when the door opened. Weird things going on at this hotel. Other people checking in were asking for their normal room.
Stayed 1 night in Sep 2023
Response from Henry on Oct 9, 2023
Jennie, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 Good

Katie

Stayed 1 night in Sep 2023
Response from Henry on Oct 16, 2023
Katie, Thank you for staying with us.

6/10 Okay

Drew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Henry on Sep 26, 2023
Drew, Thank you for staying with us.

10/10 Excellent

Dwight

Stayed 1 night in Sep 2023
Response from Henry on Oct 16, 2023
Dwight, Thank you for staying with us.

2/10 Terrible

Tonja

Disliked: Cleanliness, property conditions & facilities, room comfort
Big Disappointment!!
The location is great but this hotel is horrible. When i booked the room it did not tell me that it was undergoing remodeling but we obviously didn't get a remodeled room. The room smelled musty, the carpets had holes in them, and not sure what was all over the walls. We would have left but we were exhausted and the sheets were at least clean and the AC worked really good. I was really shocked at the overall condition of hotel considering its owned by Wyndham. We only stayed about 6 hrs and left.
Stayed 1 night in Sep 2023
Response from Henry on Sep 26, 2023
Tonja, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Sep 2023
Response from Henry on Sep 13, 2023
Thank you for giving us a try and glad you had good experience. It’s always great to see such nice compliments coming in. Hope to see you soon.

8/10 Good

Sivanesan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was amazing, the staff are very friendly and want you to have an amazing stay at Fort Smith. The only thing I would mention is that the hotel is currently undergoing construction so thats why some of the rooms look a little outdated. Also, I traveled alone and was really scared but they have cameras everywhere so it definitely made me feel alot safer. If I am ever back in Fort Smith, I will definitely be staying again.
Stayed 1 night in Aug 2023
Response from Henry on Sep 7, 2023
Sivanesan, Thank you so much for your valued and appreciated feedback about our property. We hope that you will consider staying with us again soon so we can give you better service than before!

6/10 Okay

james, Cathedral City

Travelled with family and small children
Liked: Cleanliness
X it’s under renovation it’s should be finish before it’s occupied because of dust it’s too pricey with the present condition I feel like thier is bugs an I have bug bites
Stayed 1 night in Aug 2023
Response from Henry on Sep 7, 2023
James, We truly apologize for the inconveniences you had during your stay. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was in the middle of a remodeling project.
Stayed 1 night in Aug 2023
Response from Henry on Aug 14, 2023
Russell, Thank you for sharing your experience in regards to your recent stay with us. We value your comments. Thank you again!

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They is what you call a nice hotel?
There was mold on the ceiling where there was a water leak.. the paint was peeling in the same corner. The furniture was uncomfortable and wore out. There was mold on the shower curtain. Ike A/c and the refrigerator were excessively loud.The pillows need replaced. The carpet was filthy. We got up and left at 1am because there was no resting with all that noise . The mold in the room made me very ill.
Stayed 1 night in Aug 2023
Response from Henry on Aug 9, 2023
Kathleen, We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.

8/10 Good

Randi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Language barrior
I think they over charged me but there English wasn’t the best so she probably didn’t understand me.
Stayed 3 nights in Jul 2023
Response from Henry on Aug 2, 2023
Randi, Sorry for missing the mark. Please let us know what went wrong during your stay with us. We look forward to earn your business.

10/10 Excellent

Hannah

Stayed 1 night in Jul 2023
Response from Henry on Aug 2, 2023
Hannah, Thank you for staying with us.

8/10 Good

Delaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Henry on Jul 28, 2023
Thank you for staying with us.

4/10 Poor

Jeanne, Prescott

Stayed 1 night in Jul 2023
Response from Henry on Aug 14, 2023
Thanks for staying with us.

10/10 Excellent

susan

Stayed 1 night in Jul 2023
Response from Henry on Jul 25, 2023
Susan, Thanks for staying with us. We appreciate your rating.

10/10 Excellent

Angela

Stayed 1 night in Jul 2023
Response from Henry on Aug 9, 2023
Angela, Thank you for staying with us.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Area muy tranquila y accesible.
Stayed 2 nights in Jul 2023
Response from Henry on Jul 19, 2023
Lucia, This review made our day!

10/10 Excellent

Dhaval

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Henry on Jul 6, 2023
Dhaval, Wonderful to hear that you enjoyed your stay. Thank you for your feedback and hope to see you again soon!

8/10 Good

Cynthia

Stayed 1 night in Jun 2023
Response from Henry on Jul 25, 2023
Cynthia, Thanks for staying with us. We appreciate your rating.

6/10 Okay

Glendetta

Disliked: Cleanliness, room comfort
Worst hotel ever
This was a not so good stay. They did not clean the room once on our stay. I’m sure there was black mold on the carpet, which was nasty & sticky
Stayed 3 nights in Jun 2023
Response from Henry on Jun 30, 2023
Glendetta, Sorry for missing the mark. We will be addressing your concerns.

2/10 Terrible

Michelle

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Carpet in room was filthy and wet! Walls were marred and dirty Will never stay at another Days inn again Staff at front desk however was friendly and efficient
Stayed 1 night in Jun 2023
Response from Henry on Jun 30, 2023
Michelle, We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.

4/10 Poor

Sharon

Disliked: Property conditions & facilities
I understand that the property is under updates but the room smelled strongly of mildew. I couldn't tell if the smell was coming from the air conditioner or the carpet, it was bad. The hallways had no carpet just concrete and tack strips, it would have been nice to have been notified before i arrived that this place was being renovated. I would have chosen somewhere else to stay.
Stayed 1 night in Jun 2023
Response from Henry on Jun 27, 2023
Sharon, We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.

8/10 Good

Chuck

Stayed 1 night in Jun 2023
Response from Henry on Jul 19, 2023
Chuck, Thank you for staying with us.

10/10 Excellent

jon

Stayed 1 night in Jun 2023
Response from Henry on Jul 12, 2023
Jon, Thank you for staying with us.

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Price for the area!
Overall it was a pleasant stay. A/C worked great. Shower pressure was good. Everything was in working order. The bed was fine. The carpet had a sticky spot near the bed where a prior guest probably spilled something but overall the carpet looked clean. The bathroom was clean and in good condition. I had to leave early so I wasn't able to try out the Breakfast.
Stayed 1 night in Jun 2023
Response from Henry on Jun 23, 2023
We value your business and appreciate your feedback. We will be addressing your concerns.Thank you for your review again and hope to see you again for future stays.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Henry on Jun 8, 2023
Rita, Thanks for staying with us.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was transitioning from Baymont to Days Inn. It was under complete construction renovation. Lots of painting and cleaning going on. The carpet had been removed from the hallways, awaiting replacement. Henry Patel, the general manager made our stay as good as possible considering the circumstances.
Stayed 4 nights in May 2023
Response from Henry on Jun 2, 2023
Robert, Thank you so much for your valued and appreciated feedback about our property. We hope that you will consider staying with us again soon so we can give you better service than before!

6/10 Okay

Oliver

Stayed 1 night in May 2023
Response from Henry on Jun 2, 2023
Thank you for staying with us.

4/10 Poor

Manjit

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not as described, window coverings falling off and bed bugs.
Stayed 1 night in May 2023
Response from Henry on Jun 2, 2023
Manjit, We are renovating our property. Sorry for the inconvenience.

4/10 Poor

ilija

Stayed 1 night in May 2023
Response from Henry on Jun 13, 2023
Thank you for your rating.

8/10 Good

Richie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent rooms for price, not double queen beds and facility was under construction but other than that, I was please.
Stayed 1 night in May 2023
Response from Henry on Jun 2, 2023
We value your business and appreciate your feedback. Thank you.

4/10 Poor

Jason

Travelled with partner
Liked: Staff & service
There were people making noise the entire night. People yelling in the parking lot at 3am. People walking up and down the halls until I left at 5am. The walls were paper thin. I paid for two nights and went to the motel after work long enough to check out and just ate the cost of the second night. It was worth losing $105 to NOT have to stay there a second night. The staff was friendly, but the building and the other people made that place suck. They couldn’t pay me to stay there again.
Stayed 2 nights in May 2023
Response from Henry on May 17, 2023
We truly apologize for the inconveniences you had during your stay and I will be sure to address this with management for future stays.

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Under construction
Stayed 1 night in Apr 2023
Response from Henry on May 10, 2023
Sorry for the inconvenience as we are underway renovation. We look forward to welcoming you all soon.

2/10 Terrible

LV

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
That was one of the worst hotel experiences I have had in years. It was dirty, equipment broken, shower broken, under construction in hallways, pool closed, rude customer service, blow dryer blew up in my hands! Just awful.
Stayed 1 night in May 2023
Response from Henry on May 10, 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Kirk, Broken Arrow

Liked: Staff & service
Disliked: Property conditions & facilities
Hallways are under renovation so be prepared for no carpet or trim.
Stayed 1 night in Apr 2023
Response from Henry on Apr 28, 2023
Thank you for staying with us. See you after the renovation.