Indoor pool

Reviews of Comfort Inn & Suites Airport

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1003 reviews" "
Rating 8 - Good. 271 out of 1003 reviews" "
Rating 6 - Okay. 81 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel and close to the airport
Stayed 1 night in Mar 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to keep a lighter on hand for people like me that flew in and had no way to light m you cigars. Lol
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Michael,We appreciate your feedback and will take note of your suggestion for providing lighters in the future. We hope you were still able to enjoy your stay with us and look forward to welcoming you back soon.

8/10 Good

Michael, McCordsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and the shuttle to the airport was prompt. My only dislike was the price (probably due to demand) and I was put in a handicap accessible room. I like hot showers and I think the shower had a safety feature to keep it from getting too hot, for it was just moderately warm, but overall very clean.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Michael,We appreciate your feedback on the prompt shuttle service and cleanliness. Our rooms are designed to cater to all guests, including those requiring special accommodations. Your observations on the shower temperature will be shared with our team for review. Thank you for choosing to stay with us.

4/10 Poor

Mark, Toronto

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely expensive for such a low quality hotel. Breakfast was awful. They ran out of fruit at 6:30 am, just 30 minutes into the service. The room felt tired and old. The AC unit was loud and poorly functioning. The room and hallways had a musty smell. Only one slow elevator which was extremely far from our room. Staff was friendly enough but overall not a pleasant experience.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Mark,We appreciate you taking the time to share your experience with us. We value your feedback and apologize for any inconvenience you encountered during your stay. Your comments will be shared with the team for further review and improvement. We strive to provide a comfortable stay for all our guests and regret this was not met on this occasion. Your insights are important to us, and we will use them to enhance our guest experience.

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel very pleased with our stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Graham,We're delighted to hear you had an excellent stay with us. Your satisfaction is our priority, and we're glad you enjoyed your time at our hotel. If you have any further feedback or need assistance, please don't hesitate to reach out. Thank you for choosing us as your accommodation.

10/10 Excellent

Denise

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing. I loved the Cinnamon waffles! Room was clean and inviting.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Denise,We are stoked to hear that you enjoyed our breakfast offerings, especially the Cinnamon waffles, and found your room clean and inviting. We appreciate your positive feedback and hope you consider staying with us again in the future.

10/10 Excellent

Royale

Liked: Cleanliness, staff & service, property conditions & facilities
Love the stay will be back again
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Royale,We are thrilled to hear you enjoyed your stay! We look forward to welcoming you back in the future for another wonderful experience at our hotel.

6/10 Okay

Beverly

Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Beverly, We appreciate you choosing to stay with us. Should you have any concerns, please reach out to us directly so we can address them promptly. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff guy!
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Chase,We appreciate your recognition of our staff's dedication to service. Our team aims to provide exceptional hospitality to all our guests. If you have any further feedback or suggestions, please feel free to reach out to us directly. Safe travels!

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff and close to the airport
Stayed 6 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Randall,We appreciate your positive feedback about our staff and convenient location near the airport. Thank you for taking the time to share your experience with us. Your satisfaction is important to us, and we hope to welcome you back in the future.

8/10 Good

Morgan

Liked: Staff & service
It was a convenient, clean and safe property near airport.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 20, 2024
Hello Morgan,We are pleased to hear that you found our hotel convenient, clean, and safe during your stay. It's great to know that our location near the airport met your needs. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Roger,We are glad to hear that you enjoyed your room during your stay. Your satisfaction is important to us. Your feedback is appreciated as we continue to enhance our guests' experiences. Thank you for choosing our hotel for your accommodation needs.

6/10 Okay

Barbara

The hotel is old and needs some updating. Things were not in great shape. No outdoor areas to sit outside other than a picnic table in the back of the hotel.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Barbara,We appreciate your feedback on the hotel's condition and amenities. Our team values opportunities for improvement and will review your comments for future enhancements. Should you have further concerns, feel free to reach out to us directly for additional assistance.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable. Near the airport and major highways. Met our objectives but not a place you would likely stay for a period of time
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Paula,We are pleased to hear that you found our hotel clean and comfortable, and that our convenient location near the airport and major highways met your needs. Should your travels bring you back to the area, we hope you'll consider staying with us again for another short visit.

8/10 Good

Allen

Travelled with family
Liked: Cleanliness, property conditions & facilities
This hotel met all of my expectations regarding cleanliness, being well kept with quiet,spacious rooms and comfortable beds. Having free shuttle service to nearby RSW was a plus in choosing this hotel. Be aware that it does not run after 10pm. There is a free breakfast area but Cracker Barrel located next door is the better choice. I arrived late(1am) for check in due to flight delays and had to purchase transportation to the hotel. The late night staff was accommodating but not friendly. Daytime staff was very accommodating, friendly and helpful. Shuttle driver to the airport upon departure was annoyed and seemed to express that in her driving manner. All in all I would recommend this hotel but it is over priced.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Allen,We are pleased to hear that you enjoyed the cleanliness and comfort of our hotel during your stay. Our complimentary shuttle service and proximity to RSW are amenities we are proud to offer. Your feedback on our staff interactions is appreciated, and we will address this matter internally. We thank you for recommending us and hope to welcome you back in the future.

8/10 Good

Yonghua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in no issues. Good for airport transitions.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Yonghua,Thank you for your feedback on our smooth late check-in process and convenient location for airport transfers. We appreciate your positive comments and hope to welcome you back for another seamless stay in the future.

8/10 Good

Neil, Nyack

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to RSW
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Neil,We're glad to hear you found our hotel's proximity to RSW convenient for your travels. Our team strives to provide a comfortable and convenient stay for all our guests. Should you choose to stay with us again in the future, we look forward to welcoming you back.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Worth the cost. Breakfast wasnt very good but the room was very good.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Jeffrey,We're glad to hear you found our hotel worth the cost and enjoyed your room. Your feedback on breakfast is appreciated for our improvement. We hope to welcome you back for an even better experience.

2/10 Terrible

MAGDALENE

Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello MAGDALENE, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have from your stay. We value your input and would like the opportunity to address any concerns you may have.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff location was not great unless you have a car but convenient to the airport.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Robert,We appreciate your positive feedback on our staff and airport accessibility. We value your insight on the location and will consider it for future enhancements. Thank you for sharing your experience with us.

6/10 Okay

Ted

Liked: Staff & service
The shuttle drivers and desk staff were lovely. The shuttle seats were stained and dirty. The room was clean.
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Hello Ted, We are delighted to hear that you enjoyed the service provided by our staff. We appreciate your feedback on the shuttle seats and will share it with the appropriate team for review. It's great to know that you found your room to be clean during your stay. Thank you for taking the time to share your experience with us.

10/10 Excellent

Yvesmarie

Liked: Cleanliness, staff & service, property conditions & facilities
It was very pleasant and the front desk guy was delighted
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Yvesmarie,We are thrilled to hear that you had a pleasant stay and that our front desk team made a positive impression on you. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We hope to welcome you back again soon.

8/10 Good

Darrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for our plans. The front desk person that was there when we arrived was a very polite and welcoming young lady!
Stayed 3 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Darrence,We appreciate your positive feedback on our convenient location and friendly staff member. We strive to create a welcoming atmosphere for all our guests and are pleased to hear that you had a pleasant interaction with our front desk team. If you have any more feedback or suggestions, please feel free to reach out to us.

4/10 Poor

Heather, Stuart

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very strong odor of men’s cologne and cigarette smoke in the room. Hallways were noisy. Bathroom toilet constantly “running”. Rust in shower tub. Will not be coming back to this hotel.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Heather,We regret to hear about your recent experience with us. Your feedback will help us address any areas of concern and improve our services. We recommend that you reach out to our management team with your specific concerns so they can further investigate. Thank you for sharing your thoughts with us.

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean and convenient
Stayed 2 nights in Feb 2024
Response from Manager on Mar 1, 2024
Hello Douglas,We're pleased to hear that you found our hotel to be good, clean, and conveniently located for your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and two places to get food within walking distance.
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Laura,We're glad to hear you found our hotel's location convenient for your needs. It's wonderful to know that there were dining options nearby that suited your preferences. Should you have any future stays or queries, feel free to contact us directly.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value and Location
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Charles,We are delighted to hear that you found our hotel to be of good value and in a convenient location. Your feedback is greatly appreciated, and we hope to welcome you back in the near future for another enjoyable stay.

6/10 Okay

John

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
There was a half eaten apple in our room beside the microwave when we checked in. The toilet had a bad valve and flushed every other time and ran a lot. We had put our worn clothes in a little pile beside the dresser and when we picked them up as we were getting ready to leave, they were covered in ants! So, not a great stay. I reported everything to the front desk upon checkout.
Response from Manager on Feb 28, 2024
Hello John, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Mindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All employees were very kind and kept a positive atmosphere!
Stayed 3 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Mindy,We are thrilled to hear that our team members made your stay a pleasant one! It's lovely to know that their kindness and positivity shone through during your time with us. Your feedback is invaluable in helping us ensure that all our guests have a wonderful experience. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Michael

Travelled with partner
Clean lobby and breakfast area. Outside area well maintained and clean.
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Michael,We are delighted to hear that you enjoyed our clean lobby, breakfast area, and well-maintained outside spaces. Your positive feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay soon.

8/10 Good

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Thank you to Nancy for being so lovely at check in and check out. My only complaint is that the towels for the pool were way too small. And a hot tub would’ve been an added bonus.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 23, 2024
Hello Richard,We are delighted to hear that you enjoyed your stay and that Nancy made a positive impression on you. We appreciate your feedback regarding the pool towels and the suggestion of a hot tub, which we will share with our team for future considerations. Thank you for taking the time to review your experience with us.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great one night stay. Close and convenient to the airport. Nice free breakfast with waffles, eggs, sausage, pastries and yogurt.
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Cynthia,We're thrilled to hear you had a great one-night stay and enjoyed our convenient location and complimentary breakfast offerings. Your feedback is greatly appreciated, thank you for sharing your experience with us.

8/10 Good

MICHAEL

Stayed 3 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello MICHAEL, We're delighted that you chose to stay with us. Should you wish to share any feedback from your recent stay, please don't hesitate to reach out. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Jonah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Room was really large
Stayed 3 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Jonah,We are delighted to hear that you found our staff to be friendly and that you enjoyed the spaciousness of your room. Your comfort and satisfaction are our top priorities, and we appreciate your positive feedback. Thank you for staying with us, and we hope to welcome you back in the future.

8/10 Good

Christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable
Stayed 2 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello Christi,We're glad to hear you found our hotel clean and comfortable! Your feedback is valuable, and we look forward to welcoming you back in the future.

6/10 Okay

LOC

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello LOC, We appreciate you choosing our hotel for your stay. Feel free to contact us directly with any additional feedback you may have from your experience. We look forward to potentially welcoming you back in the future.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was helpful and nice
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Renee,We are delighted to hear that our front desk team provided you with great service during your stay. Our staff always strives to go above and beyond for our guests. Should you have any future inquiries or require further assistance, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Kirk, Fort Myers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Kirk,Thank you for sharing your feedback with us. We are glad to hear that you found our check-in process to be efficient. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Tamara, Oldham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is super clean, safe area, staff is very cordial-friendly. Would stay here again…
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Tamara,Thank you for your kind words! We are delighted to hear that you appreciated our clean hotel, safe location, and friendly staff. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to off the interstate.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Nicole,We are pleased to hear that you found our hotel conveniently located off the interstate. Your feedback is valuable to us as we strive to provide a seamless experience for all our guests. Thank you for choosing to stay with us.

10/10 Excellent

Thony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Response from Manager on Feb 16, 2024
Hello Thony,Thank you for your feedback regarding our hotel's location. We're delighted to hear that it was convenient for your stay. We strive to provide a convenient and accessible location for all our guests. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room features were very much to.our liking. A nicer view is always welcome and odd not to have a fan in the bathroom. Overall it was a great stay.
Stayed 6 nights in Feb 2024
Response from Manager on Feb 16, 2024
Hello Jeff,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the room features during your stay. We appreciate your suggestion for a nicer view and will take it into consideration for future improvements. As for the bathroom fan, our team regularly reviews and updates our amenities, so we'll keep your comment in mind. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Laura

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Laura, We appreciate you choosing our hotel for your stay! Should you have any concerns or feedback, please feel free to reach out to us directly so that we can address any issues and ensure your satisfaction. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Jeri Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Jeri Shawn, We appreciate your recent stay at our hotel. If you have any specific feedback that you would like to share, please reach out to us directly so that we may address any concerns you may have. We hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Rolf,We are delighted to hear that you had an exceptional stay at our hotel! We take great pride in providing excellent service and creating memorable experiences for our guests. If there is anything else we can do to enhance your future visits, please do not hesitate to let us know. We look forward to welcoming you back again soon.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to airport, reasonably priced and staff was friendly.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Leslie,Thank you for choosing our hotel for your stay near the airport! We're thrilled to hear that you found our prices reasonable and our staff friendly. We aim to provide a positive experience for all our guests. Should you have any future travel plans, we would love to welcome you back again.

8/10 Good

Irene

Liked: Cleanliness, staff & service
Dated, but clean. Staff was professional and helpful.
Stayed 1 night in Jan 2024
Response from Manager on Feb 9, 2024
Hello Irene,Thank you for sharing your experience with us. We're delighted to hear that you found our staff to be professional and helpful. We appreciate your feedback and will take note of your comments about the dated decor. We strive to provide a comfortable stay for all our guests and we'll use your input to improve our facilities.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the reception was excellent, the place is quiet, ideal for resting. Thank you!
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Jorge,We're delighted to hear that our receptionist provided excellent service and that you found our hotel to be a quiet and ideal place for rest. Thank you for your feedback and we hope to welcome you back again in the future.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
All went easy and well
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Kristen,Thank you for your kind words and for choosing our hotel for your stay. We're glad to hear that everything went smoothly and that you had a great experience with us. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Marie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, but nice size room. Staff was friendly and the room, although dated, was clean and comfy.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Marie,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you enjoyed our spacious rooms and found our staff to be friendly. We appreciate your note about the room being dated and will certainly take it into consideration as we continue to improve our facilities. We hope to have the opportunity to welcome you back in the future.