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Reviews of OYO Waterfront Hotel - Cape Coral/Fort Myers, FL

2.5 out of 5
OYO Waterfront Hotel - Cape Coral/Fort Myers, FL
3608 Del Prado Boulevard South, Cape Coral, FL

Reviews

5.8
Rating 10 - Excellent. 170 out of 1002 reviews" "
Rating 8 - Good. 214 out of 1002 reviews" "
Rating 6 - Okay. 184 out of 1002 reviews" "
Rating 4 - Poor. 181 out of 1002 reviews" "
Rating 2 - Terrible. 253 out of 1002 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blinds throughout hotel were broken and missing blinds. Kitchen light did not work. Smelled like an ashtray. Walls and doors had peeling paint. Poorly maintained hotel. The front door would malfunction and not lock; felt unsafe. I will never stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Kasey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches in the kitchen area and the receptionist was rude and acted like he didn’t want to allow me to stay there because it was later at night.
Stayed 1 night in Mar 2024

4/10 Poor

Norma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms smelled musty. The room I stayed in was horrible. The smell was so bad I had to sleep upright in a chair with my face mask and blanket over my face just so I could breathe. Checked out as soon as I could and would not recommend this to anyone.
Stayed 4 nights in Mar 2024

6/10 Okay

tim

Stayed 1 night in Mar 2024

6/10 Okay

Justo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
needs more care!
Stayed 1 night in Mar 2024

4/10 Poor

Jaikishan

Stayed 1 night in Mar 2024

4/10 Poor

JOHN

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel does not have an elevator to second floor. The door out to the porch didn’t close well and excessive traffic noise was heard late into the evening.
Stayed 1 night in Mar 2024

4/10 Poor

Darlette

Disliked: Amenities
The front desk person was surly. Cleaning staff was friendly and helpful. There were many code violations. Bare electrical and trip hazards.
Stayed 2 nights in Mar 2024

2/10 Terrible

Mary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was a man peeing in the bushes. NO security at all super sketchy. None painted areas. In process of remodeling. Can’t tell where office is.
Stayed 1 night in Mar 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible customer service. No running hot water in the room. Dirty absolutely disgusting terrible stay never stay at this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Daysy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Feb 2024

8/10 Good

IVELYSSE, NORTH MIAMI BEACH

Travelled with partner
Liked: Cleanliness
It was adequate, but needs updating.
Stayed 1 night in Mar 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Rebecca

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was in a terrible condition. Walls were marked and covered in plaster, floor was dirty, main lights didn’t work, external door didn’t work. Extremely run down
Stayed 1 night in Feb 2024

8/10 Good

Casey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is like a boutique hotel. Clean and convenient. Staff was lovely. Bed was comfortable.
Stayed 1 night in Feb 2024

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Sketchy hotel right here, patches on the walls, dirty floors and walls. Do not stay here this place is unsafe!!
Stayed 1 night in Feb 2024

2/10 Terrible

Avi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty sticky floors. Room smells musty from mold with black mold stains showing throughout. Very Poor maintenance and cheap looking repair. towels were stained and felt as if they should of been retired in the 70’s Truly a horrible experience. When I confronted the staff with thaws issues. Staff doesn’t care. I Would not stay there again if they paid me
Stayed 1 night in Jan 2024

4/10 Poor

Karla

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in the room

2/10 Terrible

sherry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was NOTHING like the photos pictured on Expedia website . The king mattress was leaned up against a queen headboard , not comfortable and very noisy , the air conditioner unit was coming off wall , the bath sink counter was coming off the wall , holes in the bathroom wall , no hot water . Room was disgusting. The coffee maker still had coffee grounds in the pot and coffee maker was filthy. Why is this place still offered on Expedia when I was told by Expedia customer service that there had been other complaints !!! I have photos .
Stayed 1 night in Jan 2024

2/10 Terrible

Allison

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the definition of false advertising. Bright cheery rooms? Wrong. Absolutely wrong. You’re welcomed with the strongest chemical fragrance to cover the black mold smell. None of the chemicals were actually used to clean the room. Black mold clear as day in the corner above the shower, along with other water damage still happening from the room above. The sink is cracked and barely drains. The doors are covered with dirt and grime. Mini fridge doesn’t cool. Stove top pans needed to be replaced forever ago. Outlets don’t work unless you prop something under to keep things charging. Holes and patches all over the walls. Ants and cockroaches will be all over the kitchenette and bathroom. All this and more was brought up to the “manager/boss” Phillip and he became hostile and disrespectful. Called my boyfriend and I liars about the cleanliness and bugs. His attempt at righting this after being screamed at, was to give us a different room, in the exact same shape. For my own sanity and safety, we left to a much better hotel. Hopefully they will use my donated paid night to fix something. Highly, highly advised to avoid. I also took pictures of the property and sent to Expedia.

4/10 Poor

BRADLEY

Disliked: Cleanliness, property conditions & facilities
It was a nice room but there where roaches in the room made me uncomfortable
Stayed 1 night in Jan 2024

6/10 Okay

Cristen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The shower drain wouldn’t drain. Then we got woke up to knocking on our door around midnight from an employee stating our water was leaking into the downstairs room. Other than that the stay was decent for the price!

4/10 Poor

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very rundown building..
Stayed 1 night in Jan 2024

10/10 Excellent

Yalina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Wayne

Stayed 1 night in Dec 2023

6/10 Okay

Leslie II

Travelled with family and small children
Liked: Staff & service
The OYO is on a beautiful channel in Cape Coral. It is centrally located, with an easy drive to the Fort Myers airport, Fort Myers Beach and Sanibel. Our room had a balcony that overlooked the pool and channel, but during the time we stayed it was too chilly to use the pool (it is not heated). Our room had a fridge, coffee maker, microwave and had a great layout. The room could definitely use a good update and cleaning. It had mold behind the toilet and in multiple spots the walls had holes (like from door handles or previous toilet paper holders). The best part of the hotel is that the staff was always courteous and welcoming. There was an on-site laundry which was convenient after spending the day at the beach.

4/10 Poor

Zach

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Cockroaches in the room.
Stayed 1 night in Jan 2024

2/10 Terrible

ILEANA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasnt what we were expecting based on the pictures. The bathroom was not pleasing nor was the bed comfortable as we felt the springs. Most of the lights didnt also. I am disappointed in the false expectations.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Staff is awesome never bothered us.Thank you all.
Stayed 7 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It wasn’t bad, but everything was old. The kitchen area was missing doors on cabinets microwave was very dirty. There was yellow stains in the sheets and the bed was way to soft that it was a bit hard to sleep due to back pain. But it was quite, the house keepers were very polite and helpful. I would stay again I just hope to not have the same room, stained sheets and maybe a more firm mattress
Stayed 4 nights in Dec 2023

4/10 Poor

David W

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

GABRIEL, LOUISVILLE

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Starr

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a bed
The room smelled liked urine. My sheets and floor were dirty. The hair dryer didn’t work. The hot water didn’t work. The fridge didn’t start working until two day into my stay.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very friendly
Stayed 1 night in Nov 2023

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Good location but needs renovation, worn out towels and bedding.
Stayed 2 nights in Nov 2023
Response from Tim on Jan 22, 2024
Hi, Patrick! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

hiram

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is just all around filthy.
Stayed 1 night in Oct 2023

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
Owner was extremely rude. Font desks didn't speak English. Property was un clean and very unsafe
Stayed 2 nights in Oct 2023
Response from Barbara on Dec 6, 2023
Sorry for the unpleasant experience you had with us. Nancy! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely dirty, everything in room was broken or outdated. Non smoking room smelled like cigarettes. Staff was extremely rude, and did not listen to concerns. Ended up leaving because there was some sticky undefinable material found and did not feel safe there at all
Stayed 1 night in Oct 2023
Response from Barbara on Dec 6, 2023
Hi, Terry! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Clean but needs updated very bad. Pool was clean but the pool deck is in need of repairs and updating. The water front dock is in need of repair
Stayed 1 night in Oct 2023
Response from Tim on Dec 6, 2023
Thanks for your kind and lovely words, Hi! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

2/10 Terrible

Gary

Business traveller
Disliked: Property conditions & facilities
It was so damp our bed sheets were even damp very uncomfortable. Our clothes were damp the next morning when we got dressed. No sink stopper in the bathroom towels were old and dingy felt like sandpaper. Horrible experience this is an area that we will be visiting a few more times and we definitely will not be staying there.
Stayed 2 nights in Oct 2023
Response from Barbara on Dec 6, 2023
Hi, Gary! This is certainly not something we would like our guests to experience, we will surely take corrective actions to resolve this and to serve our guests with top class service and comfort. Regards, Barbara

4/10 Poor

Edislennis, Naples

Disliked: Cleanliness, staff & service, amenities
Horrible smell in the room , terrible front desk service . I showed up to the hotel OYÓ after 10 hours of traveling with my pregnant wife and food. All we wanted to do was rent a room amd stay the night to sleep but once we walked in we had to turn the AC on and let it run with fa breeze spray because the smell was unbearable. And the front desk worker at the time treated me amd my wife with horrible customer service amd made various comments about us haveing our belongings just for one night !! Whatever we bring while we are guests is our problem NOT HIS. I just wanted to let’s anyone who decides to stay here to be ready with spray for your room and bring clean towels as well because the towels smelled as if they were used already! The front desk agent said he was going to return our deposit right after we checked out and it’s already been two weeks after our check out and me and my wife still have not received our 100 deposit back in our account amd we are haveing a new born child so any money for me counts right now!! Also the last time we checked in was August 9th to August 10th , also charged 100$ deposit and the day after we received a email with 85.09$ of refund for deposit when we did absolutely nothing wrong in that room so make sure you double check your bank reports and call the hotel of anything happens because this guy is mean and treats all his guest with attitude and disrespect. No one deserves that because all we go there for is to rest our head and sleep!!!!!
Stayed 1 night in Aug 2023
Response from Ava on Oct 17, 2023
Hi, Edislennis! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities
It’s very convenient and quiet
Stayed 1 night in Sep 2023
Response from Ava on Oct 17, 2023
Thanks for your kind and lovely words, Rafael! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Ava

10/10 Excellent

Rafael

Stayed 1 night in Sep 2023
Response from Tim on Dec 6, 2023
Hi, Rafael! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim

8/10 Good

Rafael

Stayed 1 night in Sep 2023
Response from Noah on Dec 6, 2023
Thank you for rating us with such awesome words, Rafael! We will strive to keep up with your expectations always. Regards, Noah

4/10 Poor

Melina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Ava on Oct 17, 2023
Hi, Melina! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Ava

6/10 Okay

Walfred

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Ava on Oct 17, 2023
Hi, Walfred! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Ava

8/10 Good

Karen L

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms needed repair. The bed's headboard was not attached, it was on the floor behind the bed. Stove was dirty. Outside the seatin area was gd & the pool was awesome.
Stayed 5 nights in Sep 2023