Lobby

Reviews of Teaneck Marriott at Glenpointe

4 out of 5
Teaneck Marriott at Glenpointe
100 Frank W Burr Blvd, Teaneck, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1002 reviews" "
Rating 8 - Good. 249 out of 1002 reviews" "
Rating 6 - Okay. 69 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities
Would have been a great stay had the room not been so cold despite setting the heating to its highest level, and despite having extra blankets. The HVAC really needs some desperately required attention!
Stayed 1 night in Mar 2024
Response from Andy D., General Manager on Mar 25, 2024
Dear Robert,I apologize for the problem you encountered with the HVAC system. I will have our engineering staff address the issue. I do hope to see you on your next visit.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and very big. I did get lost looking for the elevator but i past it like a dumby but its was good. And the anime con the weekend i went was amazing. Hotel staff where very nice with both the hotel and the helping out the con as well. Also it was very good price for the weekend when i went. Would definitely come back next year if anime con is hosted here.
Stayed 2 nights in Mar 2024
Response from Andy D., General Manager on Mar 5, 2024
Dear Jonathan,I am delighted you had a great stay. We hope to see you at nest year's Con.

10/10 Excellent

Baskal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, spacious and clean
Stayed 3 nights in Feb 2024
Response from Andy D, General Manager on Feb 19, 2024
Thank you for the excellent rating.

8/10 Good

Andrys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Andy D, General Manager on Feb 19, 2024
Dear Andrys,Thank you for the good rating. We will work on earning a 5 of 5 on your next visit.

8/10 Good

Cliff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very spacious, parking was very easy, having a Starbucks onsite was awesome. The walls were a little thin, we could hear our neighbors' various escapades. The bathroom was a little outdated, but everything was clean.
Stayed 5 nights in Dec 2023
Response from Andy D, General Manager on Feb 1, 2024
Dear Cliff,I am happy you enjoyed your stay. Thank you for your feedback. We hope to earn that 5 of 5 rating on your next visit.

8/10 Good

Janice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything you needed was in one spot and very close to main highway
Stayed 2 nights in Jan 2024
Response from Andy D, General Manager on Jan 8, 2024
I am happy you enjoyed your stay. We hope to deliver a 5 out of 5 experience on your next visit.

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Jan 8, 2024
Thank you for the excellent rating.

10/10 Excellent

Gilberto

Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Jan 23, 2024
Thank you for the excellent rating.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed 1 night but it was very nice
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Jan 8, 2024
Dear Marvin,I am delighted you had a great stay with us. We look forward to your next visit.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Andy D, General Manager on Jan 8, 2024
Thank you for the excellent rating.

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Feb 1, 2024
Thank you for the excellent rating.

10/10 Excellent

Ambreen

Travelled with family
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Jan 8, 2024
Thank you for the excellent rating.

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Jan 8, 2024
Thank you for the excellent rating.

10/10 Excellent

Gerard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs an in room microwave. But otherwise excellent. Will stay here again
Stayed 2 nights in Dec 2023
Response from Andy D, General Manager on Jan 3, 2024
Dear Gerard,I am happy you had an excellent experience at our hotel. We look forward to your next visit.

10/10 Excellent

Darvey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Jan 3, 2024
Thank you for the excellnet rating.

10/10 Excellent

LADY

Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Dec 29, 2023
Thank you for the excellent rating.

10/10 Excellent

wadih

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a good place to stay
Stayed 2 nights in Dec 2023
Response from Andy D, General Manager on Dec 29, 2023
Thank you for the excellent rating

8/10 Good

herb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Dec 29, 2023
Thank you for the good rating. We hope to earn a 5 out of 5 rating on your next stay.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Andy D, General Manager on Feb 13, 2024
Thank you for the excellent rating.

10/10 Excellent

Cynthia

Stayed 3 nights in Dec 2023
Response from Andy D, General Manager on Dec 21, 2023
Thank you for the excellent rating.

10/10 Excellent

stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Dec 21, 2023
Thank you for the excellent rating.

6/10 Okay

Annakay

Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Dec 21, 2023
Dear Annakay,I apologize for not delivering and excellent experience to you. I would like to know where we fell short so we can work on improving our guest experience.

10/10 Excellent

Maryna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Dec 21, 2023
Thank you for the excellent rating.

2/10 Terrible

Dhruv

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Dec 21, 2023
Dear Dhruv,I apologize for not delivering an excellent experience to you. I would like to know where we fell short so we can work on improving our guest experience.

8/10 Good

Emily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud but nice
It was very nice and comfortable. The only problem was the noise from the highway that made it difficult to sleep and the chargers in the room didn’t all work. It would be more eco-friendly if they had vegan options.
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Dec 21, 2023
Dear Emily,I am happy you enjoyed your stay. Thank you for your feedback - I will review it with our team so we can address the issues you encountered and improve our guest experience. Safe Travels!

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy D, General Manager on Dec 14, 2023
Thank you for the excellent rating.

10/10 Excellent

khang

Stayed 2 nights in Nov 2023
Response from Andy D, General Manager on Dec 8, 2023
Thank you for the excellent rating.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy convenience near NYC
Perfect location and lovely accommodations all around. NJ transit bus goes right into NYC, no stops, or take a quick ride into the city from here. Room was so quiet and so spacious too, and the staff at desk and restaurants were great. And Bonvoy Lounge staff over holiday were so kind too. Will be back!
Stayed 2 nights in Nov 2023
Response from Andy D, General Manager on Dec 4, 2023
I am delighted you had a great experience with us. We look forward to your next visit.

10/10 Excellent

AHN CHON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed at this property
Stayed 3 nights in Nov 2023
Response from Andy D, General Manager on Dec 4, 2023
Dear AHN CHON,I am delighted you had a great stay. We hope to see you again soon.

10/10 Excellent

Robert

Stayed 2 nights in Nov 2023
Response from Andy D, General Manager on Dec 21, 2023
Thank you for the excellent rating.

10/10 Excellent

Sydney

Stayed 1 night in Nov 2023
Response from Andy D, General Manager on Dec 21, 2023
Thank you for the excellent rating.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good experience overall.
Stayed 5 nights in Nov 2023
Response from Andy D, General Manager on Dec 4, 2023
Thank you for the excellent rating.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from Andy D, General Manager on Nov 27, 2023
Dear Richard,I am happy you enjoyed your stay. We look forward to your next visit.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 3 nights in Nov 2023
Response from Andy D, General Manager on Nov 21, 2023
Dear Jessica,I am delighted you had a great stay. We hope to see you again soon.

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We arrived at the bar area on Saturday night before last call. The bar was very crowded, but we were served very quickly. The bar closed at 12am we along with other patrons were asked to leave the bar and take are drinks to the lobby or rooms??? Not cool at all!!! Bad customer service.!!! Hotel reall needs to address that and come up with a better alternative.
Stayed 3 nights in Nov 2023
Response from Andy D, General Manager on Nov 21, 2023
Dear Renee,Thank you for your feedback. I will share it with the team so we can work on improving our guest experience.

10/10 Excellent

Tiffani

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff after my awful experience with expedia!
Stayed 1 night in Nov 2023
Response from Andy D, General Manager on Nov 13, 2023
I am delighted you had a great stay. We hope to see you again soon.

8/10 Good

Salome

Travelled with partner
Liked: Cleanliness, staff & service
Noisy
Stayed 1 night in Nov 2023
Response from Andy D, General Manager on Nov 13, 2023
I am happy you enjoyed your stay. I do hope we can earn a 5 of 5 rating on your next visit.

10/10 Excellent

Nokukhanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property and i will definitely come back
Stayed 1 night in Nov 2023
Response from Andy D, General Manager on Nov 10, 2023
Dear Nokukhanya,I am delighted you had a great experience. We look forward to your next visit.

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Andy D, General Manager on Nov 10, 2023
Thank you for the excellent rating.

2/10 Terrible

Chang

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
front desk staff the worst!!
Front desk staff suck!! ni eye contact, rude..etc.i was all mad
Stayed 2 nights in Oct 2023
Response from Andy D, General Manager on Nov 3, 2023
Dear Chang,I apologize for your frustration with our Front Desk Staff. I will share your comments with the team so we can work on improving out guest experience.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
especially helpful desk agent
Our room was spacious and clean. The check in agent was gracious and patient and went out of his way to show me where to catch the bus to Manhattan the following day and to give me the schedule. He also had a list of close by restaurants for me. It was a safe neighborhood and easy to access. Road noise was minimal at any time and nonexistent after 9 pm
Stayed 1 night in Oct 2023
Response from Andy D, General Manager on Nov 3, 2023
Dear Martha,I am happy to hear you had a great stay with us and that our Front Desk Agent was able to provide excellent service. We hope to see you again soon.

2/10 Terrible

John

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor service, poor attention to detail. The common courtesy of not interrupting a person, while speaking flew out the window. During my check-in process, I actually felt as if staff was looking through me. Failing to answer my questions. In their defense perhaps they had worked a double shift very tired dissipating going home. Everyone deserves a fair shake.
Stayed 1 night in Oct 2023
Response from Andy D, General Manager on Nov 3, 2023
Dear John,I am apologize for the service you experienced at our Front Desk. I will share your feedback the team so we work on making improvements to our guest experience.

10/10 Excellent

christine

Stayed 1 night in Oct 2023
Response from Andy D, General Manager on Oct 24, 2023
Thank you for the excellent rating.

10/10 Excellent

Rosana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Andy D, General Manager on Oct 20, 2023
Thank you for the excellent rating.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Nancy
We requested a handicap room and the bathroom was okay. But the bed was so high that a transfer from a wheelchair to the bed was not possible.
Stayed 1 night in Sep 2023
Response from Andy D, General Manager on Oct 9, 2023
Thank you for your feedback. We will look into the bed height. I do apologize for any inconvenience.

8/10 Good

Ryan, Orlando

Stayed 2 nights in Sep 2023
Response from Andy D, General Manager on Oct 23, 2023
Thank you for the good rating. I hope we can earn a 5 of 5 rating on your next visit.

10/10 Excellent

Peter

Stayed 1 night in Sep 2023
Response from Andy D, General Manager on Oct 20, 2023
Thank you for the excellent rating.

8/10 Good

Mi Jeom

Liked: Cleanliness, staff & service, property conditions & facilities
Air condition sound is loud
Stayed 1 night in Sep 2023
Response from Andy D, General Manager on Sep 29, 2023
Dear Mi Jeom,I apologize for the loud air conditioning in your room. We will have it looked by our engineers.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Andy D, General Manager on Sep 29, 2023
Thank you for the excellent rating.

10/10 Excellent

Lis

Stayed 1 night in Sep 2023
Response from Andy D, General Manager on Oct 16, 2023
Thank you for the excellent rating.