2 bars-salons, bar attenant à la piscine, bar sur la plage

W Fort Lauderdale – Avis

4.5 out of 5
W Fort Lauderdale
401 North Fort Lauderdale Beach Blvd., Fort Lauderdale, FL

Avis

7,8

Bien

Note de 10 – Excellent, d’après 510 avis sur 1011." "
Note de 8 – Bien, d’après 174 avis sur 1011." "
Note de 6 – Acceptable, d’après 123 avis sur 1011." "
Note de 4 – Médiocre, d’après 100 avis sur 1011." "
Note de 2 – Terrible, d’après 104 avis sur 1011." "

8,0/10

Propreté

8,2/10

Service et personnel

8,0/10

Commodités

8,0/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 – Bien

Annie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Director of Marketing a répondu le 23 avr. 2024
Hello Annie, Thank you for the great rating! We love that you had a wonderful stay at W Fort Lauderdale. It was our pleasure having you, and we look forward to your return.All the Best,Alexis Espejo,Director of Marketing

6/10 – Acceptable

Sébastien

Points faibles : Propreté, service et personnel
Propreté de l’établissement en général laisse à désirer, certain membre du personnel arrogant.
Séjour de 2 nuits en avril 2024
Director of Marketing a répondu le 18 avr. 2024
Hello Sébastien, Thank you for your review. We always want to go above and beyond for our guests with every detail, so we are sorry that was not your experience. We have shared your comments with our Style Department, and we will use your feedback to improve our services going forward. It is also disappointing to learn that you did not experience some of our Talent members at their best. We will follow up with the appropriate individuals and take action in keeping with our commitment to providing warm and authentic hospitality to our guests. We hope you will give us another chance to make a favorable impression. All the Best,Alexis Espejo,Director of Marketing

8/10 – Bien

Richard

Séjour de 3 nuits en avril 2024
Director of Marketing a répondu le 6 mai 2024
Hello Richard, We are pleased your experience was enjoyable, and we want to thank you for your kind rating. All of us at W Fort Lauderdale look forward to your next visit. All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Mario

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good place Nice location
Séjour de 1 nuit en avril 2024
Director of Marketing a répondu le 10 avr. 2024
Hello Mario, Thank you for choosing W Fort Lauderdale during your visit. We appreciate you sharing how much you enjoyed our property and fantastic location. It was our pleasure having you, and we can’t wait to have you back!All the Best,Alexis Espejo,Director of Marketing

8/10 – Bien

Jocelyne

Voyage de couple
Très bruyant La rue la piscine extrêmement bruyant pour les chambres face à la mer. A éviter
Séjour de 7 nuits en mars 2024
Director of Marketing a répondu le 20 mars 2024
Hello Jocelyne, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was interrupted by the noise issues during your stay. Our Welcome Desk is always available, and we are ready and willing to help make you as comfortable as possible or move you to another suite. Thank you again for choosing us, and we would love another opportunity to provide you with a better experience!All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Marie-Claude

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent
Séjour de 4 nuits en mars 2024
Director of Marketing a répondu le 17 mars 2024
Hello Marie-Claude, We are overjoyed to learn that from start to finish, your experience was nothing short of exceptional. It was a pleasure having you at W Fort Lauderdale, and we look forward to welcoming you again soon. All the Best,Alexis Espejo,Director of Marketing

6/10 – Acceptable

Michelle

Séjour de 2 nuits en février 2024
Director of Marketing a répondu le 14 mars 2024
Hello Michelle, We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we encourage you to return for the exceptional experience for which we are known. All the Best,Alexis Espejo,Director of Marketing

8/10 – Bien

philippe

Séjour de 3 nuits en novembre 2023
Director of Marketing a répondu le 14 déc. 2023
Hello Philippe, Thank you for choosing to stay with us and for your great rating. It is gratifying to read how much you enjoyed your time with us. It was our pleasure hosting you, and we hope you will choose W Fort Lauderdale anytime you are in the neighborhood. We look forward to your next visit!All the Best,Alexis Espejo,Director of Marketing

4/10 – Médiocre

Manon

Voyage de couple
Points forts : Service et personnel
Enregistrement très long Mon choix de chambre réservé sur votre site ne m avait pas été attribué donc perte de temps , pour avoir une autre chambre, sur 3 ascenseur 1 qui n’a pas fonctionné tout la semaine , l eau pas de pression , frigidaire de la chambre ne fonctionne pas Mes le problème a été résolu perte de temps pour conclure trop cher pour ce qu’il offre
Séjour de 4 nuits en décembre 2021
Director of Marketing a répondu le 13 déc. 2021
Hello Manon, thank you for taking the time to evaluate our hotel. We are truly sorry your stay was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and we appreciate you for sharing your observations so we may improve going forward. We hope you will consider giving us another chance to provide you with the excellent hospitality and accommodations we are known for. All the Best, Alexis Espejo, Director of Marketing

10/10 – Excellent

Eric

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2020
Director of Marketing a répondu le 23 déc. 2020
Hello Eric, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at W Fort Lauderdale, and we look forward to welcoming you back soon. All the Best, Alexis Espejo, Director of Marketing

10/10 – Excellent

Eric

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
L’hôtel es parfaite en temps de COVID tout es respecté
Séjour de 3 nuits en décembre 2020
Director of Marketing a répondu le 13 déc. 2020
Hello Eric, we are glad you enjoyed your stay at W Fort Lauderdale, and we appreciate your perfect rating. We are working diligently to ensure that we continue to provide clean and comfortable accommodations in this challenging environment. It was a pleasure having you as our guest, and we look forward to seeing you again soon. All the Best, Alexis Espejo, Director of Marketing

8/10 – Bien

Sophie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en novembre 2019

10/10 – Excellent

CYNDI

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We loved the W at Fort Lauderdale the beach was beautiful the area was clean walking distance to eateries and shopping
Séjour de 1 nuit en février 2024
Director of Marketing a répondu le 27 mai 2024
Hello Cyndi, It was a pleasure having you at W Fort Lauderdale. We are happy to know you had a great time at the beach and that our convenient location with seamless access to shopping sites and dining options worked well for your plans. Thank you for staying with us, and we look forward to seeing you again soon. All the Best,Alexis Espejo,Director of Marketing

6/10 – Acceptable

omar

Séjour de 3 nuits en mai 2024
Director of Marketing a répondu le 27 mai 2024
Hello Omar, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the great experience we are known for providing. We hope you will give us another opportunity to gain your trust in the future. All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Antonio

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We loved our stay perfect reset
Séjour de 1 nuit en mai 2024
Director of Marketing a répondu le 25 mai 2024
Hello Antonio, We are pleased you had an energizing and fulfilling stay at W Fort Lauderdale and that we exceeded your expectations. Thank you for the generous feedback, and we look forward to hosting you again soon.All the Best,Alexis Espejo,Director of Marketing

8/10 – Bien

Margaret

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good - housekeeping service patchy
Séjour de 5 nuits en mai 2024
Director of Marketing a répondu le 25 mai 2024
Hello Margaret, Thank you for being our guest at W Fort Lauderdale. It is good to know you were pleased with the majority of your visit. However, we regret the inconsistencies you experienced with our styling services. We have addressed this with our Style Department to improve going forward, and we are grateful for the feedback. We hope to have you back again soon.All the Best,Alexis Espejo,Director of Marketing

8/10 – Bien

Cassandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024
Director of Marketing a répondu le 24 mai 2024
Hello Cassandra, All of us at W Fort Lauderdale appreciate your kind rating. We are glad you had an enjoyable experience and would love to see you again soon. All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Angelia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great!!!
Séjour de 2 nuits en mai 2024
Director of Marketing a répondu le 23 mai 2024
Hello Angelia, We are pleased to receive your generous rating. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again soon at W Fort Lauderdale. All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Josh

Séjour de 2 nuits en mai 2024
Director of Marketing a répondu le 23 mai 2024
Hello Josh, Thank you for choosing W Fort Lauderdale and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great experience. It was a pleasure having you as our guest, and we look forward to hosting you again soon.All the Best,Alexis Espejo,Director of Marketing

6/10 – Acceptable

Marcellus

Points forts : Service et personnel, état et installations de l’hébergement
I enjoyed the staff but for what I paid for 1 night the balcony of my room was filthy. Also positioned me the floor above pool which was not quite the view I desired. Ocean view is different from pool deck view. Needs a better deep clean schedule for balconies. Great staff and amenities. Prime location. Indecisive if I will be back.
Séjour de 1 nuit en mai 2024
Director of Marketing a répondu le 22 mai 2024
Hello Marcellus, Thank you for taking the time to post your review. We are happy to read you liked our thoughtful amenities and amazing Talent, as well as our convenient location. However, we regret not meeting your expectations with the view from your room, and we are sorry for the oversights you encountered on the balcony. We have addressed this with our Style Department to improve going forward, and we are grateful for the feedback. We hope you will give us another chance the next time your travels bring you this way.All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Jasmyne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Visited as a staycation on Mother’s day and will definitely do it again! The pool was a vibe, drinks were delish, and the staff were most helpful!
Séjour de 1 nuit en mai 2024
Director of Marketing a répondu le 15 mai 2024
Hello Jasmyne, Thank you for your wonderful review of W Fort Lauderdale. We are pleased you had an outstanding time enjoying our Wet Deck. Taking a dip in our invigorating pool while relishing our refreshing beverages is a guest favorite, and we couldn't be happier that this added to your experience. We also appreciate your kind remarks about our devoted Talent. We are excited about your next visit.All the Best,Alexis Espejo,Director of Marketing

6/10 – Acceptable

Brian, Fort Lauderdale

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
We rented a pool cabana and the service was horrible. We spent $1500 and had to always chase the server who always got the drinks and food orders wrong. As well as we hardly could find our server to even order. It ruined our day.
Séjour de 1 nuit en mai 2024
Director of Marketing a répondu le 13 mai 2024
Hello Brian, Thank you for taking the time to leave your review. We are sincerely sorry for the unsatisfactory service you received at our WET Deck and for the oversights with your drinks and food orders. Please be assured we will follow up with the appropriate individuals and take action to ensure they focus on providing attentive and authentic hospitality to our guests. We are grateful for your patience and feedback, and we hope to have another opportunity to provide you with the tailored experience you deserve!All the Best,Alexis Espejo,Director of Marketing

8/10 – Bien

JC, Houston

Voyage en famille
This W hotel is definitely below the W standards.
Séjour de 2 nuits en mai 2024
Director of Marketing a répondu le 6 mai 2024
Hello Valued Guest, First and foremost, thank you for your loyalty to our hotels. We regret that we did not meet your expectations. We have a passionate commitment to outstanding service and accommodations; therefore, we will use your feedback to improve. We would love for you to revisit us at W Fort Lauderdale, so we can show you the authentic experience you deserve!All the Best,Alexis Espejo,Director of Marketing

2/10 – Terrible

Jennifer

Voyage en famille
Points forts : Commodités
Points faibles : Propreté, service et personnel
When we first checked in everything was really nice and the property seemed really awesome. They said the pool was heated but it was freezing cold. That night there were cockroaches in room and a lot of them. We switched rooms and all seemed better. At check out we were charged an extra $300 the parking that they said was free is actually $55 a night and they said we ate food from the minibar that we didn’t and that we made phone calls when we didn’t. When I called to dispute the charges they said they would adjust the charges and they never did they still left all the charges. I will be disputing with my CC company.
Séjour de 2 nuits en avril 2024
Director of Marketing a répondu le 2 mai 2024
Hello Jennifer, Thank you for evaluating your stay with us. We are very sorry for the frustration you experienced due to the lack of accurate information regarding the temperature of our WET Deck pool and for the disturbances you reported in your initial room. Our pest control provider continuously services the hotel, and we will ensure procedures are being followed to prevent any future concerns. We would also like to convey that our parking fee is listed on our site so guests can have this information before booking with us. Your feedback highlights the importance of continuously improving our communication, and we appreciate you sharing it with us. Furthermore, we apologize for the billing-related issues you encountered and for the lack of satisfactory assistance from our end. Our team is actively looking into this matter to ensure that any erroneous charges are promptly addressed and refunded. Please allow us a little time to investigate and rectify the situation. We would be grateful for your patience and understanding in the meantime.All the Best,Alexis Espejo,Director of Marketing

8/10 – Bien

George

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful rooms, lobby and property
Séjour de 3 nuits en avril 2024
Director of Marketing a répondu le 1 mai 2024
Hello George, Thank you for choosing W Fort Lauderdale for your stay and sharing your experience. We were pleased to read that from our rejuvenating rooms to our lobby, you loved our accommodations and property. We hope to have the pleasure of hosting you again at our in the future.All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Kathleen

Séjour de 3 nuits en avril 2024
Director of Marketing a répondu le 20 mai 2024
Hello Kathleen, We are delighted you had an outstanding experience at W Fort Lauderdale and that you loved all aspects of our resort. Thank you for the excellent rating, and we look forward to hosting you again soon. All the Best,Alexis Espejo,Director of Marketing

2/10 – Terrible

Chris

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Staff tried to scam my friend. Not cool
Séjour de 3 nuits en avril 2024
Director of Marketing a répondu le 30 avr. 2024
Hello Chris, Thank you for choosing us and taking the time to leave a review. We are truly sorry for not meeting these expectations and for any concerns you experienced with regard to our service. We aim to give each guest the absolute best service possible, and we are disappointed if we did not meet these expectations. We have shared your concerns with our Talent as we are always striving to improve our services and guest experience on all levels. We appreciate your patience and hope you will give us another occasion to provide the amplified experience for which we are known.All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Alexis

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved everything about this stay. Enjoyed the pool and DJ the most. Staff was very kind and accommodating as well.
Séjour de 2 nuits en avril 2024
Director of Marketing a répondu le 29 avr. 2024
Hello Alexis, It was a pleasure to welcome you to W Fort Lauderdale. We are thrilled to read you had a great time at our inviting WET Deck, and we appreciate your gracious remarks about our energetic Talent. We hope we will be the first hotel you think of on future trips to Fort Lauderdale. All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Limitless things to do and see
Séjour de 1 nuit en avril 2024
Director of Marketing a répondu le 29 avr. 2024
Hello Daniel, We are pleased you had an energizing and fulfilling experience at W Fort Lauderdale and that our supreme location helped to make your stay so memorable. We believe in inspiring possibilities and offering limitless opportunities all at an excellent value for our guests! We look forward to seeing you again soon. All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

MITCHELL

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Ninesh at front desk was amazing . Very nice man , knowledgeable and courteous . Thank you
Séjour de 1 nuit en avril 2024
Director of Marketing a répondu le 29 avr. 2024
Hello Mitchell, We appreciate your lovely review of W Fort Lauderdale. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your kind comments to Ninesh. It was a pleasure hosting you, and we look forward to your next visit.All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Achken

Séjour de 3 nuits en avril 2024
Director of Marketing a répondu le 18 mai 2024
Hello Achken, We are thrilled you had an excellent experience at W Fort Lauderdale, and we appreciate the fantastic rating. It was our pleasure having you, and we look forward to your next visit with us.All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Jose

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We recently had the pleasure of staying at W Fort Lauderdale and had an exceptional experience thanks to the outstanding service provided by Raul Lopez. From the moment we arrived, He went above and beyond to ensure our stay was comfortable and enjoyable. He was friendly, attentive, and always available to help with any questions or requests we had. We were made to feel like a valued guest and would highly recommend W Fort Lauderdale to anyone looking for a wonderful stay.
Séjour de 1 nuit en avril 2024
Director of Marketing a répondu le 27 avr. 2024
Hello Jose, Thank you for your warm-hearted review of W Fort Lauderdale and for recommending us to future guests. We could not be more delighted to read about the special attention you received from Raul. We are fortunate to have him as a member of our team, and it comes as no surprise to see the dedicated service he demonstrated to you during your stay. We hope you will come back soon for another meaningful experience.All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Laura

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Incredible service, chris at front desk was so helpful and made our experience at the W for the first time very memorable. Jose by the pool is the BEST!!
Séjour de 1 nuit en avril 2024
Director of Marketing a répondu le 22 avr. 2024
Hello Laura, Thank you for your recent stay at W Fort Lauderdale and your gracious review. Our Talent's highest priority is making sure every guest has a meaningful, inspiring visit. We appreciate you calling out Chris and Jose for their devotion to service; we will share your kind words with them and thank them personally. Thank you again; we look forward to seeing you soon. All the Best,Alexis EspejoDirector of Marketing

10/10 – Excellent

Jasmine

Voyage en groupe
Excellent experience! Staff was amazing and we would definitely come back.
Séjour de 2 nuits en avril 2024
Director of Marketing a répondu le 22 avr. 2024
Hello Jasmine, Thank you for taking the time to share your wonderful feedback with us. We are thrilled to know that you enjoyed your stay and that our Talent took great care of you. It was a pleasure hosting you and we look forward to welcoming you back at W Fort Lauderdale again soon.All the Best,Alexis EspejoDirector of Marketing

10/10 – Excellent

Hillary

Séjour de 1 nuit en avril 2024
Director of Marketing a répondu le 23 avr. 2024
Hello Hillary, Thank you for the outstanding rating for W Fort Lauderdale. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your stay with us. Stop by again soon; we will be looking forward to it!All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Eve

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is a great place to stay
Séjour de 3 nuits en avril 2024
Director of Marketing a répondu le 20 avr. 2024
Hello Eve, We are pleased you had an energizing and fulfilling stay at W Fort Lauderdale and that you found our property to be a rejuvenating retreat. Thank you for the generous rating, and we look forward to hosting you again soon.All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Gentiana

Séjour de 3 nuits en avril 2024
Director of Marketing a répondu le 8 mai 2024
Hello Gentiana, Thank you for the outstanding rating for W Fort Lauderdale. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed your stay with us. Stop by again soon; we will be looking forward to it!All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Mary Beth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great location across street to beach. Beach chairs and towels make enjoying the beach hassle free Excellent service and check-in was superb. Early check in and late check out. Rooms and bed and linens were very comfortable. Night flight and offered access to amenities all day til departure. Highly recommend.
Séjour de 2 nuits en avril 2024
Director of Marketing a répondu le 17 avr. 2024
Hello Ms. Beth, Thank you for your gracious review of W Fort Lauderdale. It is delightful to know you had a great time at the beach and that you were impressed with our fantastic location and outstanding hospitality. We are also happy to read you enjoyed our relaxing accommodations and exceptional amenities. We appreciate you recommending us to future travelers, and we look forward to welcoming you again for another revitalizing experience. All the Best,Alexis Espejo,Director of Marketing

8/10 – Bien

Vincent

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Need more lighting in the room bathrooms, other than that we love the property. We come once a year !
Séjour de 3 nuits en avril 2024
Director of Marketing a répondu le 17 avr. 2024
Hello Vincent, Thank you for making W Fort Lauderdale your home away from home and for your loyalty to our hotel. We are happy to know you continue to enjoy most aspects of our property. However, we regret not meeting some of your expectations. We have taken note of your feedback regarding the need for more lighting in our accommodations and have shared it appropriately, as we are always looking for ways to improve. We look forward to seeing you again soon. All the Best,Alexis Espejo,Director of Marketing

2/10 – Terrible

Bajram

Points forts : Propreté
Points faibles : Service et personnel
Gave me the room I never wanted and accused me of using there snack bar
Séjour de 5 nuits en mars 2024
Director of Marketing a répondu le 18 avr. 2024
Hello Bajram, Thank you for reviewing your stay with us. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It is also disappointing to read your specific remarks, as we never want to cause any discomfort to our guests. Your feedback is valuable, and we are actively looking into the situation to better understand what transpired; your patience is appreciated in the meantime. All the Best,Alexis Espejo,Director of Marketing

8/10 – Bien

Nicholas

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Proximity to beach was great but staff at beach was rude to my husband who wanted a chair for our daughter and made a scene- not professional
Séjour de 4 nuits en avril 2024
Director of Marketing a répondu le 17 avr. 2024
Hello Nicholas, Thank you for taking the time to share your review of W Fort Lauderdale. While we are happy to read you appreciated our proximity to the beach, we are very sorry for the unpleasant experience your husband had with the beach attendants and for the frustration this caused you and your family. Please be assured we will follow up with the appropriate individuals and take action, as treating our guests with respect and authentic, warm service is of utmost importance to us. We value your feedback and hope you will give us another chance to make a better impression. All the Best,Alexis Espejo,Director of Marketing

6/10 – Acceptable

Jeandark

Points forts : Propreté, état et installations de l’hébergement
Séjour de 3 nuits en avril 2024
Director of Marketing a répondu le 17 avr. 2024
Hello Jeandark, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have another chance to provide you with the flawless experience you deserve soon. All the Best,Alexis Espejo,Director of Marketing

6/10 – Acceptable

Steven

Voyage de couple
Points forts : État et installations de l’hébergement
Points faibles : Propreté
My room didn’t get cleaned properly twice. The services weren’t great and vallet was unreliable. Overall room was fine but the lack of cleaning and missed on vallet was annoying
Séjour de 3 nuits en avril 2024
Director of Marketing a répondu le 17 avr. 2024
Hello Steven, Thank you for taking the time to post your review. We are disappointed about the issues with the styling of your room. We have addressed this with our Style Department to improve going forward. Furthermore, we apologize for your dissatisfaction with the Wheels service. Our focus is on providing advanced hospitality in all areas of our hotel; therefore, we are grateful for your feedback as we continually strive to elevate our efforts. We appreciate your patience and hope to have another chance to provide you with the seamless stay you deserve!All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Carsyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I really enjoyed this beach front stay. The staff was very helpful, we were able to check in early, and use the beach and pool amenities. I wish I could have stayed longer!
Séjour de 1 nuit en avril 2024
Director of Marketing a répondu le 17 avr. 2024
Hello Carsyn, We are pleased to know you had an enjoyable experience at W Fort Lauderdale. It is gratifying to read we were able to provide you with an early check-in and that you loved our energetic amenities and the attentive service provided by our Talent. Thank you for your generous feedback, and we look forward to welcoming you again for an extended stay. All the Best,Alexis Espejo,Director of Marketing

8/10 – Bien

Frank Anthony

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Director of Marketing a répondu le 17 avr. 2024
Hello Mr. Anthony, We are glad you enjoyed your time at W Fort Lauderdale. Thank you for your kind rating, and we look forward to your next visit. All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Amanda

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I had a great stay. The room was clean and the hotel staff were so sweet, polite and accommodating. The resturaunts were grea! I loved the vegan restaurant as I am celiac and they had a variety of options to suit my needs! The gentleman at the valet were also so sweet. I came down at the height of spring break/prom so it was crazy. They kept offering apologies (even when not needed) and I never had to wait more than a few minutes to drop off or pick up. The only thing I would change is the amount of beach towels! I went to the beach at 930 and they had no towels, but the staff assured me they’d have a towel for me shortly and promptly brought one over when their new cart came.
Séjour de 3 nuits en avril 2024
Director of Marketing a répondu le 16 avr. 2024
Hello Amanda, Thank you for the fantastic review and for pointing out all the details that amplified your stay at W Fort Lauderdale. We appreciate you mentioning our urban rooms, spirited Talent, and exceptional culinary offerings. We can’t wait to welcome you back!All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Jose

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My wife and I stayed the weekend for our 12th wedding anniversary and all I can give is praise to the W hotel, from check-in to check-out. everything was perfect. The staff is friendly, the room was clean, the pool area was fun, and the dinning options were excellent! We will stay here in the future!
Séjour de 2 nuits en avril 2024
Director of Marketing a répondu le 15 avr. 2024
Hello Jose, It was a pleasure being a part of your 12th wedding anniversary celebration at W Fort Lauderdale. We never tire of hearing how much our guests love our refreshing accommodations and fantastic amenities, including our WET Deck areas and on-site dining options. We are also pleased to read your generous remarks about our dedicated Talent. We look forward to welcoming you and your wife again for another meaningful experience. All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Frank

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 5 nuits en avril 2024
Director of Marketing a répondu le 17 avr. 2024
Hello Frank, All of us at W Fort Lauderdale appreciate your excellent rating. We are glad you had a revitalizing experience and would love to see you again soon.All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Alwina, Brooklyn

Séjour de 2 nuits en avril 2024
Director of Marketing a répondu le 5 mai 2024
Hello Alwina, Thank you for rating your experience at W Fort Lauderdale. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.All the Best,Alexis Espejo,Director of Marketing

10/10 – Excellent

Jimmy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Conveniently located to everything and very clean with good service!!!!!!
Séjour de 2 nuits en avril 2024
Director of Marketing a répondu le 15 avr. 2024
Hello Jimmy, Thank you for choosing to stay with us at W Fort Lauderdale. We enjoyed your remarks about our supreme location and authentic service, as well as our immaculate property. We hope you will join us again soon.All the Best,Alexis Espejo,Director of Marketing