On the beach, sun loungers, beach umbrellas, beach towels

Reviews of The Westin Fort Lauderdale Beach Resort

4 out of 5
The Westin Fort Lauderdale Beach Resort
321 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 551 out of 1015 reviews" "
Rating 8 - Good. 226 out of 1015 reviews" "
Rating 6 - Okay. 128 out of 1015 reviews" "
Rating 4 - Poor. 63 out of 1015 reviews" "
Rating 2 - Terrible. 47 out of 1015 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 6 nights in Mar 2024
Response from Princess M. on Mar 26, 2024
Dear John,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient it’s walkable to all the restaurants.
Stayed 3 nights in Mar 2024
Response from Princess M. on Mar 26, 2024
Dear Victoria,We truly appreciate you taking the time to share your positive experience with us! It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon!

10/10 Excellent

Viacheslav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westin’s are always a good choice. Room was clean. the location has plenty of food spots. The beach was clean and convenient to cross over too
Stayed 2 nights in Mar 2024
Response from Princess M. on Mar 25, 2024
Dear Viacheslav,We truly appreciate you taking the time to share your positive experience with us! It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Been coming here for 20 years. However, be aware that the resort fee of $44 dolars does NOT INCLUDE the beach umbrellas. The Umbrellas are an extra $32 plus tax a day. First come first serve and not enough to go around. Closes umbrella at 5 pm. There is no parking available near the hotel, so if you drive be prepared to pay $44 per night for valet. We just used Uber! Was great and cheap for 3 people.
Stayed 3 nights in Mar 2024
Response from Jaime D. on Mar 25, 2024
Dear Karen,Thank you for your feedback! We are delighted to have welcomed you as our guest and we are thrilled that you enjoyed your stay with us. We hope to see you again!

8/10 Good

mary anne

Liked: Cleanliness, amenities
Trouble with tv and phone. Phone was never fixed after 2 attempts at service.
Stayed 4 nights in Mar 2024
Response from Jaime D. on Mar 21, 2024
Dear Mary Anne, Thank you for taking a moment to share your experience. It is disappointing to see that we did not exceed your expectations. I have also communicated your concerns to our Chief Engineer to make sure those were isolated incidents and corrected moving forward. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Earnest

Liked: Cleanliness, staff & service, property conditions & facilities
convenient, everything easily accesible
Stayed 2 nights in Mar 2024
Response from Jaime D. on Mar 21, 2024
Dear Earnest,We truly appreciate you taking the time to share your positive experience with us! It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the pool and the beach.
Stayed 3 nights in Mar 2024
Response from Jaime D. on Mar 21, 2024
Dear Madeline,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

6/10 Okay

Timothy

Liked: Staff & service
the property was not very clean
Stayed 4 nights in Mar 2024
Response from Jaime D. on Mar 21, 2024
Dear Timothy,Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We hope to have the opportunity to serve you again should your travels bring you back to the area.

6/10 Okay

Stephen

Travelled with family
Disliked: Staff & service, amenities
Traditional double room was beautiful however the towels and pillow cases had a fishy smell to them. Also they limit beach towels to 1 per person so we had to take our room towel to beach to have something to dry off with. Additional charges for $42/day should’ve included umbrella but we discovered umbrella was additional $30 to use. $55/day for valet is outrageous. And attached Lona restaurant dinner was awful never been to ti a worse Mexican restaurant our server was excellent and churros were delicious but salmon was not fully cooked and romaine lettuce was drowning in dressing. Salsa was too sweet and vege fajitas were just basic. Hotel did included 2 complimentary drinks and 1 dessert which was nice but they didn’t offer that at check in. I had to find out on my own. The location was perfect but for the price I will not be staying there again, I couldn’t believe pool and beach chair access closed at 5pm??? With still plenty of daylight to enjoy beach I am confused with how they came up with that closing time?? Even Amish hotel pools open later. For the price limited beach time and rude desk I will not stay or recommend this place again.
Stayed 3 nights in Mar 2024
Response from Jaime D. on Mar 21, 2024
Dear Stephen,Thank you for taking a moment to share your feedback with us. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with a management level and relayed back to the hotel. You deserve much better, and we hope that you will give us another chance to welcome you back in the future and provide you with a better experience.

10/10 Excellent

LINDA

Business traveller, Travelled with partner
Liked: Amenities
Easy check in. Lovely cleaned street side room facing the ocean. Nice property.
Stayed 1 night in Mar 2024
Response from Princess M on Mar 21, 2024
Dear Linda,We truly appreciate you taking the time to share your positive experience with us! It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Westin in Ft. Lauderdale Beach for only one night after a cruise. But enjoyed the hotel and its amenities. The Staff at front desk and at the restaurants were all awesome! Great location.
Stayed 1 night in Mar 2024
Response from Luisa M. on Mar 21, 2024
Dear Gina,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

8/10 Good

Veronica R

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jaime D. on Mar 21, 2024
Dear Veronica,Thank you for your rating! We are delighted to have welcomed you as our guest and we are thrilled that you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaime D. on Mar 21, 2024
Dear Paola,Thank you for taking a moment to share your experience. Your feedback means a great deal to us. We hope to see you again!

4/10 Poor

Christina

Travelled with family
Not worth the money at all! Rooms were decent, but the pool was freezing and staff was hit and miss. Some were rude while others were helpful.
Stayed 3 nights in Mar 2024
Response from Guest services. on Mar 17, 2024
We are sorry that you feel this way. We hope you give us another chance to truly showcase the best Westin experience.

10/10 Excellent

joshua

Travelled with family and small children
Great location, didn’t realize it was spring break though!
Stayed 2 nights in Mar 2024
Response from Jaime D. on Mar 14, 2024
Dear Joshua,We truly appreciate you taking the time to share your positive experience with us! It was a pleasure to welcome you as our guest, and we’re elated that you enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Jeffrey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel with a pedway across the road to the beach. Location was great with lots of restaurants to explore. Ft Lauderdale beach was good although a little crowded because of it being March break. I would definitely use this hotel again if I’m in the area.
Stayed 1 night in Mar 2024
Response from Property Management on Mar 13, 2024
Thank you for sharing your positive experience with us and with your fellow travelers, Jeffrey! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 Terrible

Hannah

We booked this hotel by mistake and even though we tried to cancel and rebook we were not allowed to do so. We will never stay at a Westin or recommend a Westin again.
Stayed 3 nights in Feb 2024
Response from Property Management on Mar 13, 2024
Thank you for taking the time to rate our property. We would like to apologize for the issues you experienced with your reservation. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Dianne

The staff at the pool bar and restaurant were amazing! They were fun and welcoming and very personable!
Stayed 3 nights in Mar 2024
Response from Princess M. on Mar 10, 2024
Dear Dianne,We truly appreciate you taking the time to share your positive experience with us! It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Kim

Liked: Cleanliness, staff & service
The thermostat in the room didn’t work and the front desk said there was nothing they could do about it.
Stayed 4 nights in Mar 2024
Response from Guest services. on Mar 10, 2024
We are so sorry that you feel that way. Our units are not design to produce heat only AC. Thank you for your rating and review. Your feedback will be shared with our leadership.

10/10 Excellent

Samir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property. Location and service were perfect.
Stayed 5 nights in Dec 2023
Response from Guest services. on Mar 10, 2024
Thank you for your kind feedback and your excellent rating. We are here for you.

10/10 Excellent

Hassan

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest services. on Mar 10, 2024
Thank you for the excellent rating. We are here for you!!!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Loved the valet, very convenient to get in and out in your car. Staff awesome!
Stayed 3 nights in Mar 2024
Response from Guest services. on Mar 6, 2024
Thank you for you excellent rating and feedback. We are here for you!!!!

8/10 Good

Christine

Stayed 3 nights in Mar 2024
Response from Princess M. on Mar 25, 2024
Dear Christine,Thank you for taking a moment to share your experience. It is disappointing to see that we did not exceed your expectations and we would like to hear what we could have done better to make this experience excellent. We hope to see you again the next time you return to the South Florida area.

10/10 Excellent

Donald, Northport

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!!
Stayed 2 nights in Mar 2024
Response from Guest services. on Mar 6, 2024
Thank you so much for the excellent rating and feedback. We are here for you!!!

6/10 Okay

Jody

Travelled with partner
Liked: Cleanliness, staff & service
Needs bathrooms updated
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for taking the time to share your feedback with us Jody. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for my daughter and I for a weekend away. The only thing I would change is the volume and type of music played in the pool area. It was very loud even all the way on the beach
Stayed 3 nights in Feb 2024
Response from Jaime D. on Feb 26, 2024
Dear Rebecca,Dear Marie,Thank you so for your feedback! We are delighted to have welcomed you as our guest and we are thrilled that you enjoyed your stay with us. We hope to see you again!

2/10 Terrible

Om

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
See view is the best walking
Stayed 1 night in Feb 2024
Response from Jaime D. on Feb 26, 2024
Dear Om,Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We hope to have the opportunity to serve you again should your travels bring you back to the area.

8/10 Good

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was our second stay since our 15th anniversary. We were disappointed in the room. The bathroom door was broken and the shower. We had to request twice to have it fixed. The appearance of the room seemed as a rushed renovation. The shower had rust like if it hadn't been used in a long time. We felt as if we were provided a room that normally isn't used. We love Fort Lauderdale but have decided that we look into another hotel next year. Also, this was our first travel since a major surgery I had so my husband and I were really looking forward to this getaway.
Stayed 3 nights in Feb 2024
Response from Jaime D. on Feb 26, 2024
Dear Yesenia,Thank you for taking a moment to share your feedback with us. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with a management level and relayed back to the hotel. You deserve much better, and we hope that you will give us another chance to welcome you back in the future and provide you with a better experience.

10/10 Excellent

Andrew, Hoboken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024
Response from Princess M. on Feb 26, 2024
Dear Andrew,Thank you so much for your 5-star rating! We are delighted to have welcomed you as our guest and we are thrilled that you thoroughly enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Keith, Alexandria

Stayed 3 nights in Dec 2023
Response from Princess M. on Feb 26, 2024
Dear Keith, Thank you for taking the time to share your rating with us. It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We look forward to welcoming you back to our hotel soon!

6/10 Okay

Christine

Stayed 1 night in Feb 2024
Response from Jaime D. on Mar 21, 2024
Dear Christine,Thank you for taking a moment to share your experience. It is disappointing to see that we did not exceed your expectations and we would like to hear what we could have done better to make this experience excellent. We hope to see you again the next time you return to the South Florida area.

2/10 Terrible

Carlos

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Awful smell by the pool, they told us they were cleaning the restaurant grease traps. Freezing rooms. Outdated overall.
Stayed 2 nights in Feb 2024
Response from Guest services. on Feb 23, 2024
We are so sorry that you feel this way. This was totally an isolated issue. We hope to see you again to truly showcase the best Westin experience.

10/10 Excellent

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, super friendly and personable. Melva was out front desk angel and she was super kind to us and our family, went out of her way to make sure we had a great time. The spa day was amazing! Everyone was so helpful and attentive!. A couple of small hiccups with the valet service but all in all it was a wonderful stay. We will be back
Stayed 1 night in Feb 2024
Response from Princess M. on Feb 21, 2024
Dear Diana,Thank you for the great feedback you have provided! Melva will be so happy to hear your comments; I cannot wait to share your kind words. Thank you again for the wonderful feedback! We hope to see you again the next time you return to the South Florida area.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional. The restaurant, Lona/Tinta, was delicious. The beach and pool areas were very clean. The hotel is within distance of many restaurants and stores. The gym is decent for a hotel, my only suggestion would be to lose two treadmills and add a smith machine. Otherwise, pretty good. They have both beach yoga and spin classes, and the instructors are great.
Stayed 4 nights in Feb 2024
Response from Princess M. on Feb 21, 2024
Dear Erika,Thank you so much for your rating! It was an honor to welcome you as our guest and we are pleased to know that the majority of your stay with us was satisfactory. We're delighted to note that you had a pleasant encounter with our staff; I cannot wait to share your kind words. We look forward to welcoming you back to our hotel soon!

6/10 Okay

Ashley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Overall, we had a good time. We used the gym every day and sat by the pool or went to the beach which was great. But I'm glad it was just my mom and I because the bathroom situation was less than ideal. It was a pocket door with vented slots all down it and there was a push in window. You can hear absolutely everything anyone is doing in the bathroom and you can see into the bathroom with all the cracks. There was also a ton of dust built up on a vent over the bathroom mirror that was then building up on the mirror. We also came back from the pool at 4:30 and our room still hasn't been serviced,.. so as we were showering and getting ready for dinner they tried to come in. I was mind blown they hadn't done our room yet. We had been gone since 9am! And the giant thick comforter was odd for a hotel. Nice but I woke up sweating every night. And without it, I was freezing. Easy simple changes they need to make to really make this a 4 star hotel. I've stayed at Westin's before and this one needs a little work. But the staff was nice, location is great, and the food was good.
Stayed 4 nights in Feb 2024
Response from Jaime D. on Feb 21, 2024
Dear Ashley,Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback and can assure you that we'll be addressing your concerns with the appropriate team members. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Karen

Travelled with partner
Liked: Staff & service
Great staff, good location. All food onsite was very good.
Stayed 4 nights in Feb 2024
Response from Guest services. on Feb 16, 2024
Thank you for your feedback and rating. We are sorry that we missed the mark. We are here for you!!!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, well maintained, across the street to the beach
Stayed 2 nights in Feb 2024
Response from Princess M. on Feb 13, 2024
Dear Charles,We truly appreciate you taking the time to share your positive experience with us! It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was extremely nice, had great amenities and the hotel restaurants were INCREDIBLE. Beautiful views of the ocean and it was so convenient to have the walking bridge right to the beach. I wish there were other parking options besides valet, but the valet service was quick and reliable which I did appreciate. Would absolutely stay here again!
Stayed 2 nights in Feb 2024
Response from Guest services. on Feb 13, 2024
Thank you so much for your feedback and excellent rating. We are here for you!!!

10/10 Excellent

Nigina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Nov 2023
Response from Guest services. on Feb 13, 2024
We appreciate your feedback and excellent rating. We are here for you.

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jaime D. on Feb 13, 2024
Dear Andrew,Thank you rating! We are delighted to have welcomed you as our guest and we are thrilled that you enjoyed your stay with us. We hope to see you again!

6/10 Okay

Morgan

This property needs a polish. In a lot of places even a new coat of paint would help. Also a daily incidental cost of about $50/day which seems high for the two towels you get at the pool. The bar and pool both blast music for much of the day beginning in the morning. Not awful - not amazing.
Stayed 3 nights in Feb 2024
Response from Guest services. on Feb 13, 2024
We are so sorry that you feel this way. Your feedback will be shared with our leadership. We hope you give us another try to truly showcase a better experience.

10/10 Excellent

Didier, toms river

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Words cannot describe how much we enjoyed our stay here. From the moment that we arrived we were treated with the best care we could have imagined. We arrived early prior to check in with Kathy and mentioned we were here to celebrate our 27th wedding anniversary. We were surprised with a call notifying us that we were allowed to check into our room early and were even more surprised with a hand written card by Kathy congratulating us on our anniversary. Our stay was short but extremely memorable, every part of the staff went beyond and above to make sure all of our needs were met, the resort was clean and well kept and the dining was delicious. Every second up until the end was hands on especially after check out when Fransisco gave a key allowing us to stay at the resort until leaving for the airport. Thank you for making our anniversary one we will never forget and a special thank you to Kathy and Francisco for going above and beyond.
Stayed 2 nights in Feb 2024
Response from Guest services. on Feb 13, 2024
Thank you so much for your 5-star rating! It was an honor to welcome you as our guest and we are pleased to know that your stay with us was satisfactory. We're delighted to note that you had a pleasant encounter with Kathy and Francisco; I cannot wait to share your kind words. We look forward to welcoming you back to our hotel soon!

8/10 Good

Sharon, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. There were a variety of restaurants on site and multiple things to do on site.
Stayed 3 nights in Feb 2024
Response from Guest services. on Feb 13, 2024
We appreciate your feedback and rating. We are here for you!!!

10/10 Excellent

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well maintained with great food at Lona and lots of places to eat and shop along the strip
Stayed 1 night in Feb 2024
Response from Guest services. on Feb 11, 2024
Thank you so much for your rating and excellent feedback. We are here for you!!!

4/10 Poor

Kristen

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is great other than that, the rooms were okay. Our TV was broken elevators were broken one day. It looks MUCH nicer on the website wasn’t great for how expensive it was.
Stayed 3 nights in Feb 2024
Response from Princess M. on Feb 5, 2024
Dear Kristen,Thank you for taking a moment to share your feedback with us. We are extremely disappointed that the service you received fell below both your expectations and our standards. All of your comments will be dealt with a management level and relayed back to the hotel. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being right on the beach! The Mexican restaurant right in the hotel was delicious and had amazing margaritas. All the staff was very friendly and helpful. Overall a great trip and wonderful place to stay!
Stayed 5 nights in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

6/10 Okay

Kimberly

Stayed 2 nights in Feb 2024
Response from Jaime D. on Feb 7, 2024
We are so sorry that we missed the mark. We are here for you!!! We hope you come back to us so we can showcase a true Westin experience.

8/10 Good

Kurt

Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

8/10 Good

Arnaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. The ladies at the counter very nice and helpful. The spa service was great
Stayed 3 nights in Jan 2024
Response from Guest services. on Jan 25, 2024
Thank you so much for your feedback and good rating. We are here for you.