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Grand Burstin Hotel Folkestone – Avis

3 out of 5
Grand Burstin Hotel Folkestone
The Harbour, Folkestone, England

Avis

6,4
Note de 10 – Excellent, d’après 307 avis sur 1360." "
Note de 8 – Bien, d’après 340 avis sur 1360." "
Note de 6 – Acceptable, d’après 263 avis sur 1360." "
Note de 4 – Médiocre, d’après 186 avis sur 1360." "
Note de 2 – Terrible, d’après 264 avis sur 1360." "

6,4/10

Propreté

7,0/10

Service et personnel

6,2/10

Commodités

5,6/10

État et installations de l’hébergement

6,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Dylan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Un bon hôtel
Un séjour satisfaisant et aucun problème à signaler. C'était agréable à y dormir
Séjour de 1 nuit en février 2024
The Grand Burstin Team a répondu le 6 févr. 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

4/10 – Médiocre

Laurent

Séjour de 1 nuit en décembre 2023
The Grand Burstin Team a répondu le 18 déc. 2023
We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. We look forward to welcoming you back in the near future.

10/10 – Excellent

ledroit

Séjour de 1 nuit en octobre 2023
The Grand Burstin Team a répondu le 10 oct. 2023
Dear Ledroit,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

4/10 – Médiocre

CHRISTOPHE

Voyage en groupe
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Moyen
Séjour de 1 nuit en septembre 2023
The Grand Burstin Team a répondu le 18 sept. 2023
Dear Christophe, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

2/10 – Terrible

Sébastien

Séjour de 1 nuit en juillet 2023
The Grand Burstin Team a répondu le 1 sept. 2023
We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Again, thank you for your feedback. Kindest Regards

8/10 – Bien

nancy

Séjour de 1 nuit en juin 2023

10/10 – Excellent

Cecile

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2023

8/10 – Bien

Jean-Charles

Voyage en famille
Etablissement correct pour quelques nuits d'étape. Défraîchi mais certaine vétusté peut avoir du charme. Peu ou pas de contact avec le personnel (arrivée et petit-déjeuner). Curieusement un forfait parking est proposé sans garantie de place... Un fish & chips très correct et un kebab sympa se trouvent à quelques dizaines de mètres de l'hotel. Pratique.
Séjour de 3 nuits en février 2023

6/10 – Acceptable

Voyageur vérifié

Points faibles : État et installations de l’hébergement
Hôtel fonctionnel en cours de rénovation
Très belle localisation pour ce grand établissement qui est en cours de rénovation. Malgré l’ancienneté des chambres, l’ensemble reste très propre et bien fonctionnel. L’établissement est en cours de rénovation, qui est nécessaire, et j’espère y retourner quand il aura fait peau neuve.
Séjour de 1 nuit en décembre 2022

2/10 – Terrible

Florence

Séjour de 1 nuit en novembre 2022

6/10 – Acceptable

DAVID

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en novembre 2022

2/10 – Terrible

Jamal

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Méprisable
Séjour de 5 nuits en octobre 2022

6/10 – Acceptable

Voyageur vérifié

Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2022

10/10 – Excellent

jean-marcel

Séjour de 1 nuit en août 2022

6/10 – Acceptable

David

Séjour de 1 nuit en août 2022

4/10 – Médiocre

JEAN-FRANCOIS

Voyage en famille
Points faibles : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en juillet 2022

10/10 – Excellent

Cecile

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2022

8/10 – Bien

CATHERINE

Séjour de 2 nuits en mai 2022

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Pratique mais rustique
Hotel dans son jus pas rénové mais fonctionnel. Equivaut a un tres petit 2* francais voire 1*. Chambres peu isolées. La vue et la facilité d'accès sont les principaux atouts.
Séjour de 1 nuit en août 2021

2/10 – Terrible

cambrone

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2021

10/10 – Excellent

David

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Sandra

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property is being upgraded and is looking good
Séjour de 1 nuit en mai 2024
The Grand Burstin Team a répondu le 21 mai 2024
Dear Sandra,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Bien

Simon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Handy location for the eurotunnel
Séjour de 1 nuit en mai 2024
The Grand Burstin Team a répondu le 21 mai 2024
Dear Simon,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Bien

Alan

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
This hotel would only rate two to three star but it is good value for money. We didn’t eat there so cannot comment on the food. Entertainment is available. It is placed by the harbour and close to shops. The room was clean and the staff friendly and helpful. Overall assessment is cheap but good value.
Séjour de 3 nuits en mai 2024
The Grand Burstin Team a répondu le 21 mai 2024
Dear Alan, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 – Bien

Mary Anne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Whilst the Grand has seen better times, the price reflected this factor. The greeting was warm and friendly. My room was upgraded to a double which was very clean. All in all a good stop overnight for my onward journey.
Séjour de 1 nuit en mai 2024
The Grand Burstin Team a répondu le 14 mai 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

6/10 – Acceptable

Jill

An airlock in a pipe of a neighbouring room was quite load at 4.30am. Sadly I was too late to access the pool. Great walks on the seafront.
Séjour de 1 nuit en mai 2024
The Grand Burstin Team a répondu le 9 mai 2024
Dear Jill, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We hope to welcome you back in the near future.Kindest regards

2/10 – Terrible

Johnny kabanzi

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Would never be seen there ever
Séjour de 1 nuit en mai 2024
The Grand Burstin Team a répondu le 8 mai 2024
Dear Johnny, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone. Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We are sorry that your experience didn't went well. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct.

10/10 – Excellent

Michelle

Points forts : État et installations de l’hébergement
Staff were very nice a helpful
Séjour de 1 nuit en mai 2024
The Grand Burstin Team a répondu le 8 mai 2024
Dear Michelle,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We are very spoilt with the wonderful view of the Folkestone Harbour.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Bien

Andrew

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place
Séjour de 1 nuit en mai 2024
The Grand Burstin Team a répondu le 8 mai 2024
Dear Andrew,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

4/10 – Médiocre

Timothy

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Beds were hard and wobbly. The plumbing was suspect. The drain from the toilet appeared to be a plastic dryer vent hose.
Séjour de 1 nuit en avril 2024
The Grand Burstin Team a répondu le 2 mai 2024
Dear Timothy,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Bien

Micheal

Points forts : Commodités
Good hotel no problems
Séjour de 1 nuit en avril 2024
The Grand Burstin Team a répondu le 30 avr. 2024
Dear Micheal,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Excellent

sarojini

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et commodités.
Good entertainment in evening. Access to harbour/beach. Need to spruce up the place. Would recommend the hotel friendly staff.
Séjour de 2 nuits en avril 2024
The Grand Burstin Team a répondu le 16 avr. 2024
Dear Sarojini,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 – Acceptable

Nick

Voyage en groupe
Points forts : Commodités
Points faibles : État et installations de l’hébergement
Purely the price and convenience.
Séjour de 1 nuit en avril 2024
The Grand Burstin Team a répondu le 16 avr. 2024
Dear Nick, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 – Acceptable

Usman

Séjour de 1 nuit en avril 2024
The Grand Burstin Team a répondu le 8 mai 2024
Dear Usman,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Excellent

Sarah ann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely and quiet despite the hotel being very busy
Séjour de 2 nuits en avril 2024
The Grand Burstin Team a répondu le 9 avr. 2024
Dear Sarah,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Bien

Petet

Voyage de couple
Quite dated personally I found the bed very uncomfortable also the pillows so had hardly got any sleep fair bit of noise from water system through the building
Séjour de 1 nuit en avril 2024
The Grand Burstin Team a répondu le 9 avr. 2024
Dear Guest,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We look forward to welcoming you back in the near future.Kindest regards

6/10 – Acceptable

Stacey

Voyage d’affaires
Points forts : Propreté, service et personnel
A good hotel by the harbour for a low price which was good. The staff were great and the room had amenities such as iron, hairdryer, coffee and soap etc.. Negatives were that the walls are so thin you can hear every door slam or conversation from other guests rooms. The reception staff did offer to allow me to change rooms for my second night to be fair. Also I didnt find the mattress very comfy so I didn't get the best sleep. The pool is an extra charge of £3 and is quite a small pool and the hotel offers a small gym. Parking is £5 a day and the car park is within the hotel. I didnt eat there so can't comment on the food but they offered a good choice of menu and happy hour on drinks.
Séjour de 1 nuit en avril 2024
The Grand Burstin Team a répondu le 5 avr. 2024
Dear Stacey, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

8/10 – Bien

Jonathan, Airdrie

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Good
Séjour de 2 nuits en mars 2024
The Grand Burstin Team a répondu le 2 avr. 2024
Dear Jonathan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Bien

Jonathan, Airdrie

Voyage d’affaires
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Clean
Séjour de 3 nuits en mars 2024
The Grand Burstin Team a répondu le 2 avr. 2024
Dear Jonathan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Bien

Svetlana

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location is very good for walking and to enjoy the sea viewing.
Séjour de 3 nuits en mars 2024
The Grand Burstin Team a répondu le 2 avr. 2024
Dear Svetlana,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

8/10 – Bien

Jagtar

Séjour de 1 nuit en mars 2024
The Grand Burstin Team a répondu le 24 avr. 2024
Dear Jagtar,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

2/10 – Terrible

Jimmy

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Worst place ever kicked out within the hour asked for a smokers room that they didn’t give me and got chucked out! Bad place!
Séjour de 1 nuit en mars 2024
The Grand Burstin Team a répondu le 14 mars 2024
We are sorry that your experience at the Grand Burstin didn't quite match your expectations.The management reserve the right to refuse admission. If you would like to discuss your experience further, please contact the hotel reception direct. Kind Regards

10/10 – Excellent

vee_164.

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice view from the room and overall really nice place to stay
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Lewis

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
The Grand Burstin Team a répondu le 28 févr. 2024
Dear Lewis,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

6/10 – Acceptable

Rajesh, London

Voyage de couple
Points faibles : État et installations de l’hébergement
Nice location, shower water lukewarm. Needs updating but okay for price. Parking charges additional.
Séjour de 2 nuits en février 2024
The Grand Burstin Team a répondu le 27 févr. 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards

6/10 – Acceptable

Brian

Points forts : Propreté, service et personnel et commodités.
The room is nice and now has a fridge which is new to here. The only criticism is that no one comes in the empty the bins or replenish the tea, coffee etc unless you request it the day before. This is an old building and this is shown in the attention to detail to maintenance like door handles bath taps etc. May see silly but taken for granted as better in other hotels. Also the toilet was dirty below the water line.
Séjour de 4 nuits en février 2024
The Grand Burstin Team a répondu le 27 févr. 2024
Dear Brian, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We hope to welcome you back in the near future.Kindest regards

10/10 – Excellent

Dale

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Honest opinion
It was as brilliant as ever, can’t fault any of the stuff they were all so helpful and friendly and the room had a great view, we enjoy coming back here every few months as it is good value for money
Séjour de 1 nuit en février 2024
The Grand Burstin Team a répondu le 20 févr. 2024
Dear Dale, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Excellent

Sergio

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very nice hotel for the price
Séjour de 1 nuit en février 2024
The Grand Burstin Team a répondu le 20 févr. 2024
Dear Sergio,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Excellent

robin

Séjour de 1 nuit en février 2024
The Grand Burstin Team a répondu le 21 févr. 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards

10/10 – Excellent

Keeley

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was amazing staff was nice will be coming again
Séjour de 2 nuits en février 2024
The Grand Burstin Team a répondu le 20 févr. 2024
Dear Keeley, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards