Ratings based on 784 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Orange County, CA

Maids or lack of

Posted 25-Mar-2015
Pros: Great location
Cons: Could not get upgraded. It was our anniversary, no cards, bottle of wine, nothing. And I told them were were celebrating anniversary and new job
We stayed there 10 days. We would leave the room around 9am and come back around 2-3pm. Room would not be cleaned. Their answer is they clean rooms up to 5pm. Only had our room made up 4-5 times.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Philadelphia

Posted 18-Mar-2015
This was our 30th wedding anniversary and wanted to return to Key West. The Westin was the perfect location. Close to Duval Street and the harbor. The hotel even sent over a bottle of wine and cheese board to our room as a surprise along with a beautiful card. Would definitely recommend this venue and staff. They were soooooo nice!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom north carolina

Beautiful hotel in great location.

Posted 18-Mar-2015
Beautiful hotel. Great location. Great lobster quesadillas. Friends married there - fantastic wedding and food. Why there is s 25 resort fee is beyond me though -already pay too much
5 out of 5
Recommended
for Everyone
by A verified travellerfrom D., Fort Myers, FL

Great Hotel, Great Hotel Staff & Great Location!!!

Posted 15-Mar-2015
This was a most enjoyable experience, and I recommend this hotel and I would stay here again in a heartbeat!! The hotel staff has been well trained, and it shows in the manner in which they treat guests.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Feb-2015
Nice place. Character minimums are stupid. Type type type
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Pittsburgh, PA

Great Location

Posted 26-Feb-2015
Pros: Location
This was our second stay to this hotel. We love the convenience of being close to Duval St and the Pier. Essentially walking distance from most of the must see attractions, including The Hemingway House, Audubon House, Mel Fisher Museum and Duval Street. This hotel is situated on the Marina on Mallory Square. Walk out of your room at sunset and attend the Mallory Square sunset celebration. Cocktail carts are set up and there are several attractions to see, including Dominique LeFort The Cat Man and his performing cats. At check in we were told that we had a pool view room, but it we were on the aquarium side, which is basically a partial view. We were too tired to do anything about it due to a cancelled flight and late arrival. I had read the reviews where people had items stolen from this property, so we made sure to use the password protected safe and lock up valuables. We had an issue with the toilet (when the upstairs room flushed, our toilet "gurgled" up); the hair dryer was weak, the shower pressure weak and I was disappointed that my SPG card would not apply for the points since I booked through a 3rd party (Expedia). We were told that we could have a late check out, but when I called I was abruptly told that it was impossible due to the fact that they were completely booked. Not a very friendly person on the phone. So although we enjoy the property (restaurant food was good, pool area nice with attentive staff) and it's location, those are the few negatives.
3 out of 5
by A verified traveller

Over-priced and under-delivered

Posted 20-Feb-2015
Pros: The misleading photos in their ads.
Location: Nice location if bars, trolley buses and t-shirt shops are your thing.
We booked an oceanfront room. The "view" was not of the water but instead - from 8:30AM to Sunset or later - it was a view of a cruise ship or two, parked all day long 100 feet from the balcony/patio and totally obstructing the entire water view and most of the sky as well. Looks to me like every water-facing room had this same problem. The room itself was nice but not worth the price. Would definitely not stay at this Westin again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ohio(national champs)

Like the location

Posted 18-Feb-2015
Very good and had a good experience. What else to say.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Jupiter, Florida

Great hotel with a perfect location.

Posted 16-Feb-2015
Located next to Mallory Square and right off of Duval Street. Hotel is beautiful and well-maintained. Staff very helpful.
5 out of 5
Recommended
for Couples
by A verified travellerfrom St. Louis

Best Eggs Benedict EVER

Posted 6-Feb-2015
Pros: Location!
Location: Right by Mallory Square where the Sunset Celebration goes on every night. Street performers including the crazy Cat Man and his trained cats
We had great food at breakfast and also at the bar. Nice pool area and great location.