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Residence Inn Marriott Florence – Avis

3 out of 5
Residence Inn Marriott Florence
2660 Hospitality Blvd, Florence, SC

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 210 avis sur 343." "
Note de 8 – Bien, d’après 87 avis sur 343." "
Note de 6 – Acceptable, d’après 24 avis sur 343." "
Note de 4 – Médiocre, d’après 13 avis sur 343." "
Note de 2 – Terrible, d’après 9 avis sur 343." "

8,8/10

Propreté

9,0/10

Service et personnel

8,6/10

Commodités

8,8/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Francine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Marquita a répondu le 3 avr. 2018
Thank you for your review. We hope to see you soon!

10/10 – Excellent

Jacob

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a wonderful time
Séjour de 1 nuit en avril 2024
Lisa a répondu le 14 mai 2024
Jacob,Thank you for taking the time to share your feedback!! We hope to see you again soon!

8/10 – Bien

Adan

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean atmosphere
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

David

Thermostat was broken an the room smelled like someone cooked peppers right before I arrived.
Séjour de 2 nuits en mai 2024
Lisa a répondu le 10 mai 2024
David,Thank you for bringing this to our attention. We will certainly look into this and ensure it is isolated going forward. We want to make sure each guest has a relaxing stay, and I'm sorry this was not the case for you. I hope you will consider giving us another try if your travels bring you back to the area.

2/10 – Terrible

Anthony

Voyage avec des animaux de compagnie
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This was my first time staying at this hotel in Florence. I usually stay somewhere else with my family dog that I have been driving to and from Florida the last few years. The lady at the front desk was very nice. But the room smelled terrible. Again. I know pet friendly. But this was worse than any other dog friendly hotel I’ve stayed at. On top of it. My dog barked several times thru the night. Bc 5 doors down people were having a hotel room party till 4 am when I got up to do my second day of driving. Amazing how this was not stopped at all thru the night.
Séjour de 1 nuit en avril 2024
Lisa a répondu le 30 avr. 2024
Anthony,Thank you for taking the time to share your experience with us! I apologize for the inconvenience during your stay and do hope that you will consider giving us another chance to elevate your experience.

2/10 – Terrible

Danielle, Nepean

Voyage en famille
Points faibles : Service et personnel
No parking for a coach Extremely bad experience at the reception If you pass by Expedia, for sure that you will have the wrong room you paid for and the girl at the reception is happy to tell you that roughly If you pay for 2 rooms , they won't give you 2 rooms close and not even at the same level It's not the standard of Marriott at all
Séjour de 1 nuit en avril 2024
Lisa a répondu le 30 avr. 2024
Danielle,Thank you for taking the time to share your experience with us! I apologize for the inconvenience during your stay and do hope that you will consider giving us another chance to elevate your experience.

10/10 – Excellent

MacKenneth

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent customer service from the entire staff that we interacted with. The Breakfast staff was just wonderful, very friendly and most helpful. The Breakfast was just excellent. We plan to visit this hotel whenever we are in the Florence area. Excellent!
Séjour de 2 nuits en avril 2024
Lisa a répondu le 22 avr. 2024
Mackenneth,Thank you for taking the time to share your feedback! I am so happy we delivered a great experience for you!! I look forward to serving you again when your travels bring you back through!

4/10 – Médiocre

Robert

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
Needed suite care . More cleaning
Séjour de 1 nuit en avril 2024
Lisa a répondu le 22 avr. 2024
Robert,Thank you for taking the time to share your experience with us. I apologize it was not up to standard during your stay. I hope you will consider giving us another try if your travels bring you back through.

8/10 – Bien

Christopher

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The room and facility was great - was surprised by the lack of soundproofing in such a new build- not just outside noise - but adjacent room noise!!
Séjour de 1 nuit en mars 2024
Lisa a répondu le 2 avr. 2024
Christopher,Thank you for taking the time to share your experience. I apologize for the noise disturbance during your stay. I hope you will come back and give us another try.

10/10 – Excellent

PEDRO, Locust Manor

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Confortable
Séjour de 2 nuits en mars 2024
Lisa a répondu le 22 mars 2024
Pedro,Thank you so much for your feedback! We look forward to seeing you again soon!

8/10 – Bien

Yolanda, Raeford

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very pleasant, last minute stay. Friendly staff!
Séjour de 1 nuit en mars 2024
Lisa a répondu le 11 mars 2024
Yolanda,Thank you so much for the great review!! I am so glad to know we provided a memorable experience for you. We look forward to serving you again soon!

10/10 – Excellent

Zaquavia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly staff
Séjour de 1 nuit en février 2024
Lisa a répondu le 25 févr. 2024
Zaquavia,Thank you for taking the time to share your thoughts! We look forward to seeing you again soon

10/10 – Excellent

Timothy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
Lisa a répondu le 16 févr. 2024
Timothy,Thank you so much for the great review!! I am so happy you enjoyed your stay, and we look forward to serving you again soon.

10/10 – Excellent

Erika, lynchburg

Séjour de 1 nuit en février 2024
Lisa a répondu le 22 mars 2024
Erika,Thank you so much for your feedback! We look forward to seeing you again soon!

10/10 – Excellent

mark

Séjour de 1 nuit en février 2024
Lisa a répondu le 13 févr. 2024
Mark,Thank you so much for your great review! I am so happy we were able to deliver a wonderful stay for you! We look forward to seeing you again.

10/10 – Excellent

Meghan

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The ladies cooking and preparing breakfast were so accomidating. Our house flooded and i needed somewhere to stay. Unfortunately the first couple days were spent at home 2 suites. Wish i would have come to residence inn from the star⭐️⭐️⭐️⭐️⭐️
Séjour de 1 nuit en février 2024
Lisa a répondu le 7 févr. 2024
Meghan,Thank you so much for taking the time to share your experience with us. I am so sorry to hear about the flooding in your house, but I am happy we were able to accommodate you! We hope you will refer all your family and friends to us if they are ever traveling!

8/10 – Bien

Craig

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Staff was Great, room was clean but smelled like a dog kennel.
Séjour de 1 nuit en janvier 2024
Lisa a répondu le 30 janv. 2024
Craig,Thank you for sharing your feedback. I do apologize for the inconvenience. I hope you will consider giving us another try in the future.

10/10 – Excellent

Roseline

Séjour de 1 nuit en janvier 2024
Lisa a répondu le 7 févr. 2024
Roseline,Thank you for taking the time to give us a great review! We look forward to seeing you again soon!

10/10 – Excellent

Janet

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Lisa a répondu le 11 janv. 2024
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

10/10 – Excellent

Nicole

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice stay
Lisa a répondu le 11 janv. 2024
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

10/10 – Excellent

Phillip, Fort Lee

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Will stay again. Thanks!
Séjour de 1 nuit en janvier 2024
Lisa a répondu le 11 janv. 2024
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

6/10 – Acceptable

Frances

Points forts : Service et personnel
.needs major repairs
Séjour de 1 nuit en décembre 2023
Lisa a répondu le 11 janv. 2024
Frances,Thank you for your feedback. We hope to serve you again soon

10/10 – Excellent

Crystal

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Lisa a répondu le 11 janv. 2024
Crystal,Thank you for sharing your feedback! We hope to serve you again soon

10/10 – Excellent

Sachin

Points faibles : État et installations de l’hébergement
Properly looks old, beat down. Not a new property
Séjour de 1 nuit en décembre 2023
Lisa a répondu le 11 janv. 2024
Sachin,Thank you for sharing your experience. We look forward to serving you again soon

10/10 – Excellent

Joseph

Séjour de 1 nuit en décembre 2023
Lisa a répondu le 11 janv. 2024
Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

10/10 – Excellent

Timothy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very good Residence Inn
This is a very good Residence Inn. Importantly for me, it’s pet friendly. Despite having pets in the building, the rooms we have been in (5 stays), hallways and common area have no pet smell to me. My dog, however, knows who’s been there. The staff are friendly, food quality of the breakfast is reasonable. Beds are comfortable and rooms are in good condition.
Séjour de 1 nuit en décembre 2023
Lisa a répondu le 11 janv. 2024
Timothy,Thank you so much for the wonderful review!! We are so happy you enjoyed your stay and we look forward to seeing you again soon!

10/10 – Excellent

Cindy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Lisa a répondu le 11 janv. 2024
Cindy, Thank you so much for the kind words about our hotel. I am pleased to know we provided a great experience for you during your stay. We look forward to serving you again soon!

4/10 – Médiocre

John

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel
Requested room service after confirming eligibility. Request wasn't responded to. Room finishings were dirty, revealed extensive wear, poor upkeep.
Séjour de 2 nuits en décembre 2023
Lisa a répondu le 18 déc. 2023
John,Thank you for taking the time to share your experience. I apologize for not following through with service. I hope you will consider giving us another chance in the future.

10/10 – Excellent

Nika, Miami Beach

Séjour de 1 nuit en décembre 2023
Lisa a répondu le 18 déc. 2023
Nika,Thank you for sharing your experience! I am so happy you enjoyed your stay!! We look forward to seeing you again soon!

8/10 – Bien

Beulah

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good place to stay.
Séjour de 1 nuit en décembre 2023
Lisa a répondu le 18 déc. 2023
Belulah,Thank you for sharing your experience! I am so happy you enjoyed your stay!! We look forward to seeing you again soon!

4/10 – Médiocre

Robert

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The shower was not clean. Front desk staff just was not personable.
Séjour de 1 nuit en novembre 2023
Lisa a répondu le 4 déc. 2023
Robert,I apologize for your experience at our property. This is certainly not typical of our facility. I hope you will consider giving us another try in the future.

10/10 – Excellent

Edwin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, great place!
Séjour de 1 nuit en novembre 2023
Lisa a répondu le 4 déc. 2023
Edwin,Thank you for sharing your feedback! I am so happy you were able to enjoy your stay. We look forward to serving you again soon

4/10 – Médiocre

Doran

Points faibles : Propreté, état et installations de l’hébergement
Mehh…
Evening check in staff hated their job apparently… not friendly at all. Room was run down and dated and not very clean. I am not sure how this hotel had a high rating on hotels.com. Breakfast staff was very nice.
Séjour de 1 nuit en novembre 2023
Lisa a répondu le 27 nov. 2023
Mehh,thank you for sharing your feedback. I apologize that you did not enjoy your stay. I do hope you will consider giving us another try in the future.

10/10 – Excellent

Thomas

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The breakfast and breakfast hostesses were excellent. The hostesses were very friendly and welcoming. The buffet breakfast offered many delicious options!
Séjour de 1 nuit en novembre 2023
Lisa a répondu le 27 nov. 2023
Thomas,Thank you so much for your feedback. I am so happy you enjoyed your stay. We hope to host you again soon

2/10 – Terrible

Sarah

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Stay away!
Stay away. This hotel stay was awful. The only room left was the accessible room with a walk in shower. The shower didn't drain properly at all so there was water all over the floor and leaking into the bedroom. We had to put towels all over the floor to use the bathroom because it was full of water. Everything was broken, the dishes were dirty. Overall awful experience. I waited at the desk for 15 minutes at checkout to explain how awful our stay was but no one came so I left. I called my third party hotel reservation line and they reached out to the hotel on our behalf and they refused to offer any sort of compensation or reimbursement. The room was not cheap either, $278/night!! What a rip off.
Séjour de 1 nuit en octobre 2023
Lisa a répondu le 27 nov. 2023
Sarah,Thank you for taking the time to share your feedback. I am sorry that you experienced these issues. I hope you will consider giving us another chance.

8/10 – Bien

Charles

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 2 nuits en octobre 2023
Lisa a répondu le 27 oct. 2023
Charles,Thank you for the great review!! We look forward to serving you again soon

2/10 – Terrible

Thomas

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel
Arrived at 11:15 pm for a one night stay. At 3:10 am someone tried to enter our Room!!! The front desk must have gave them our key and room also! The front desk person was so obviously asleep when we arrived because he asked us our room number when we were trying to check in!!!! He must have also been sleeping when he gave our key and room to another guest at 3:00 am!!!!
Séjour de 1 nuit en octobre 2023
Lisa a répondu le 20 oct. 2023
Thomas,I apologize this was your experience at our hotel. This is certainly not typical of our property. I will be addressing these issues so that it does not happen again. Thank you for the feedback. My hope is next time you are in the area you will consider giving us another try.

10/10 – Excellent

James

Points forts : Commodités
great
Séjour de 1 nuit en octobre 2023
Lisa a répondu le 20 oct. 2023
James, Thank you for the great review! I am so happy you enjoyed your stay!! We look forward to serving you again soon!

10/10 – Excellent

Svetlana

Séjour de 1 nuit en octobre 2023
Lisa a répondu le 27 nov. 2023
Svetlana,Thank you for taking the time to share your feedback. I am glad you enjoyed your experience. I hope to host you again soon

8/10 – Bien

Susan

Séjour de 1 nuit en octobre 2023
Lisa a répondu le 27 nov. 2023
Susan,Thank you for taking the time to share your feedback. I am glad you enjoyed your experience. I hope to host you again soon

8/10 – Bien

Tom

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
all was ok
Séjour de 1 nuit en octobre 2023
Lisa a répondu le 16 oct. 2023
Tom, Thank you for sharing your feedback. I hope next time we can elevate your experience and make it amazing! I hope to see you again soon!

8/10 – Bien

Tom

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A typical Marriott property Good in everything b ut not exceptional
Séjour de 1 nuit en septembre 2023
Lisa a répondu le 16 oct. 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

10/10 – Excellent

Rachelle

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Lisa a répondu le 16 oct. 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

4/10 – Médiocre

Kristi

Points forts : Confort de la chambre
Points faibles : Service et personnel
Séjour de 1 nuit en octobre 2023
Lisa a répondu le 16 oct. 2023
Kristi,Thank you for taking the time to share your feedback. I apologize you did not have a great experience. I hope you will consider giving us another try in the future.

10/10 – Excellent

Beverly

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was perfect
Séjour de 1 nuit en octobre 2023
Lisa a répondu le 16 oct. 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

8/10 – Bien

Mimi

Séjour de 1 nuit en octobre 2023
Lisa a répondu le 16 oct. 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!

10/10 – Excellent

Jeremiah

Séjour de 1 nuit en septembre 2023
Lisa a répondu le 27 oct. 2023
JeremiahThank you for taking the time to share your review! We look forward to serving you again soon.

4/10 – Médiocre

CARLA

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Lisa a répondu le 16 oct. 2023
Carla,Thank you for taking the time to share your feedback. I hope you will consider giving us another try in the future.

10/10 – Excellent

Melanie

Voyage en famille, Voyage de couple
Points forts : Commodités
We enjoyed our stay here and really appreciated the breakfast. Staff was friendly. There were some maintenance issues in our unit, including a torn shower curtain and a broken toilet seat. Bed was comfortable. We would stay here again.
Séjour de 1 nuit en octobre 2023
Lisa a répondu le 16 oct. 2023
Melanie,Thank you for taking the time to share your experience. I am glad my staff gave great service to you. I will be addressing the maintenance issues to ensure this does not happen again.We look forward to serving you again soon.

8/10 – Bien

Tommy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en septembre 2023
Lisa a répondu le 16 oct. 2023
Thank you for the great review!! I am so happy you enjoyed your stay. I look forward to serving you again soon!