Ratings based on 215 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great location, pleasant hotel

Posted 25-Jul-2015
Pros: Location, ambience, staff, history
Location: Central location near Santa Maria Novella, easy to walk to all the major sites. Main railway station also close by. Many good restaurants nearby.
Even though I was a solo traveller I was given a good-sized, pleasant and comfortable room. The air-conditioning was effective and absolutely necessary as temperatures were 35C or more during my entire 8-day stay. Hotel staff made me feel welcome and valued as a guest. I will definitely stay at this hotel again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis

Great Hotel, helpful staff

Posted 3-Jul-2015
Pros: Everything
Location: Located close to the train station, but not a far walk from the important sights.
I would recommend this hotel to anyone staying in Florence. When we go back, will still here again. Staff were very pleasant and helpful. Willing to give dinner suggestions and make reservations. Breakfast was very good, and the garden where we ate was absolutely gorgeous.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jun-2015
Good location close to train station and down town. Room a bit small and dated, but clean. Staff was helpful finding restaurants and navigating the city.
2 out of 5
by A verified traveller from Dubai

Average hotel near the train station

Posted 10-Jun-2015
Pros: Close to the train station. Staff is friendly
Cons: Everything
Location: 5 min away from the train station which was convenient but i would rather walk a bit longer to be closer to pedestrian zone with limited traffic.
Wouldn’t give 4* at all. Beds were the most uncomfortable we’ve ever experienced. Linen and pillows need to be upgraded. Breakfast very poor and not nice. We had a room facing the street so noise was annoying. No tea/coffee facility and no room service either. Definitely needs refurbishment!
5 out of 5
Recommended
for Families
by Jean-Christophe from Bastia

La prochaine fois on y retourne!!!!

Posted 3-May-2015 on Hotels
Nous avons passe un très bon séjour. La déco de la chambre est super Le personnel est disponible
3 out of 5
Recommended
for Couples
by Andriy from Waterloo, ON

Decent hotel.

Posted 28-Apr-2015 on Hotels
A decent hotel in a good location, close to everything. Be aware of special traffic arrangements in historical area and that even the most advanced GPS device does not know which streets you could not turn into...
3 out of 5
Recommended
for Couples
by Henrique from Porto Alegre, Brazil

Muito bom hotel, mas não é 4 estrelas

Posted 24-Apr-2015 on Hotels
Durante nossa viagem à Italia ficamos em outros dois hoteis 4 estrelas, em cinco hoteis 3 estrelas e em dois B&B. O Pallazzo dal Borgo, embora muito bom, se compara aos hoteis 3 estrelas em que ficamos - mas ele se anuncia e cobra como 4 estrelas e, assim, eu diria que não tem um custo/benefício muito bom. Por outro lado, a equipe é excelente, o café da manhã é bom, a localização é boa, é um "pallazzo" de 1480 o que faz que seja uma estadia diferenciada, de forma que eu aconselho este hotel para quem vai pela primeira vez à Florença.
4 out of 5
Recommended
for Everyone
by A verified traveller from sydney

Charming, close to station

Posted 18-Apr-2015
It was a charming little hotel, with period furniture and decor. Rooms very clean, staff helpful and friendly. Daily breakfast ok, coffee excellent. 5 minute walk to Santa Maria Novella station and busitalia stop.
2 out of 5
by A verified traveller from Torino

Certamente non un 4 stelle

Posted 30-Mar-2015
Pros: ci hanno consigliato un buon posto dove mangiare
Decisamente non un 4 stelle. L' idea era di alloggiare in un albergo di categoria superiore proprio per potersi rilassare ed esser serviti con tutte le comodità che una categoria 4 stelle dovrebbe avere, il risultato è stato pessimo. Camera: Grande, squallido frigobar in un angolo con con due acque, una coca cola ed un succo. Televisore micro. Bagno: Orribile. alcune luci fulminate, acqua bollente sia a destra che a sinistra del miscelatore, per regolarla ci vogliono una quindicina di minuti, lavello attaccato al muro con le staffe e con il sifone in vista, doccia con fondo in vetroresina e pannelli ormai stanchi e sporchi. NON ESISTE CHE NON CI SIA IL BIDET, ma dove siamo? Quale 4 stelle mi obbliga a lavarmi con un piccolo doccino dopo aver fatto i miei comodi? PAZZESCO, RIDICOLO E GROTTESCO. RIPETO 4 STELLE..DOVE? Servizio: L'hotel non ha parcheggi, sono convenzionati con un parcheggio in zona percui vengono, ti prendono la macchina e te la riportano il giorno dopo. Ho provato a chiedere due calici per bere del vino in camera e mi hanno risposto: "Certamente! si figuri! venga a prenderli pure al bar". Ma in un 4 stelle ME LI PORTATE VOI non vengo io. Gentilmente siete pregati di usare lo stesso asciugamano più volte per motivi "Ecologici". CHE PENA. Non esagero ma è sicuramente un albergo che non merita tale categoria ma ha i prezzi in linea con essa. Da evitare.
3 out of 5
Recommended
for Everyone
by A verified traveller

お風呂

Posted 22-Feb-2015
お湯の出が悪く、寒い思いをしました。バスタブもあるのにもったいない。あとは朝な食も美味しく、駅からも近く満足です。イタリアは仕方がないのでしょうか。部屋も広くて綺麗でした。お湯の出がよければまた泊まりたいです。 ありがとうございました。