Ratings based on 107 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Couples
by A verified traveller from Laval

Seperating beds

Posted 7-Oct-2014
Location: Great Location
I enjoyed my stay the breakfast was good... But I dont Understand why they have 2 twin beds instead of one king matress ?? They keep splitting apart and you have a hard time sleeping ..
5 out of 5
for Everyone
by A verified traveller from london

Great place in city centre

Posted 6-Aug-2014
Wonderful stay, lovely friendly staff. Highly recommended !
5 out of 5
by Paul from Derby

Lovely Traditional Hotel

Posted 14-Jul-2014 on Hotels.com
The hotel is in a lovely location and the decor is very traditional, it fits in perfectly with the overall feel of Florence. We had a family room which was perfect for the four of us, it was beautifully decorated and spotlessly clean. Breakfast is taken in a fabulously Florentine courtyard, the buffet breakfast is well presented and the choice should suit all tastes. The staff were courteous and obliging throughout and contributed to a thoroughly enjoyable stay at the Palazzo Dal Borgo.
4 out of 5
for Everyone
by A verified traveller from Northumberland


Posted 13-Jul-2014
Lovely room which was clean bed was so comfortable and bathroom was also clean and modern.. Staff were friendly and polite and breakfast was simply but fresh. .value for money..we are definitely booking up again.. ♡♥♡
5 out of 5
for Families
by Kathryn from Seattle, WA

Cute & convenient boutique hotel

Posted 30-May-2014 on Hotels.com
Wonderful stay at Hotel Palazzo dal Bargo! Very convenient location near the Santa Maria Novella stazione. All staff were kind and helpful. The room was clean and so cute! And breakfast in the bar and outdoor seating area was delicious and such a great way to start the day in Firenze. There is also a fabulous wine bar and ristorante just down the street with outdoor seating. Great specials, very good prices for a true Italian dinner. Italy in general needs to work on the shower doors that are half size - we kept soaking the floor. Not a huge deal, just something we noticed that could use some attention, or maybe just instruction! We will be back and we would absolutely stay here again, and would recommend to anyone looking for an authentic Firenze experience. Grazie Hotel Palazzo dal Bargo!
2 out of 5
by disney traveler from NY

It was old hotel.

Posted 18-Mar-2014
The mattress was very old and not comfortable at all. Also bed was like a temporary frame.. We did not expect that.. Also breakfast was not well prepared except espresso.
5 out of 5
by A verified traveller

I will stay there again…

Posted 18-Feb-2014 on Hotels.com
Great service, friendly staff, ideal location and a nice charm to the rooms.
1 out of 5
by Juan from MEXICO

A two star hotel with an improper rating

Posted 9-Jan-2014
Pros: it was near the main train terminal and in the Duomo area. For a four star hotel seemed like a good deal, however it is not a real four star but two
Cons: Everything from the lobby, the rooms, the dining staff. It is a two star hotel however much the building is old and was a Palazzo 500 years ago.
Location: Very near the main train station, walking distance to the main attractions of Florence however in a dark street while many hotels are in nice squares.
This is a terrible hotel and it is completely overrated by the star system. The real rating should be two stars. Lobbying lacking,understaffed, old rooms with outdated furniture, rude staff at breakfast, dark beat off street. I thought there was a mistake in my reservation as I was expecting something completely different. It is obvious there is a mistake in this hotel rating which is placed at the door of the hotel and should be corrected. If you are expecting a nice hotel four star in Florence don´t stay here.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Dec-2013 on Hotels.com
4 out of 5
for Everyone
by Rosanne from NJ

Convenient to the train station

Posted 30-Sep-2013
Pros: Its location was great. The staff was terrific. The room was large and there was plenty of space for a family of four.
Cons: The air conditioning units were too loud. A room away from the street would have been better.
Location: It is a five minute walk to the train station, literally around the corner from the Church of Santa Maria Novella. Lots of cafes in the area.
The hotel is a quick walk to the train station and the Duomo. Couldn't be more convenient. Staff was very friendly, breakfast was simple but good, and the hotel had a very interesting history. The beds were comfortable and the room was clean. Our only complaint was that it was on a street that was somewhat noisy at night, and the air conditioning was loud.