Ratings based on 104 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Great place in city centre

Posted 6-Aug-2014
Wonderful stay, lovely friendly staff. Highly recommended !
4 out of 5
Recommended
for Everyone
by A verified traveller from Northumberland

Lovely!!!!!

Posted 13-Jul-2014
Lovely room which was clean bed was so comfortable and bathroom was also clean and modern.. Staff were friendly and polite and breakfast was simply but fresh. .value for money..we are definitely booking up again.. ♡♥♡
2 out of 5
by disney traveler from NY

It was old hotel.

Posted 18-Mar-2014
The mattress was very old and not comfortable at all. Also bed was like a temporary frame.. We did not expect that.. Also breakfast was not well prepared except espresso.
5 out of 5
Recommended
by A verified traveller

I will stay there again…

Posted 18-Feb-2014 on Hotels.com
Great service, friendly staff, ideal location and a nice charm to the rooms.
1 out of 5
by Juan from MEXICO

A two star hotel with an improper rating

Posted 9-Jan-2014
Pros: it was near the main train terminal and in the Duomo area. For a four star hotel seemed like a good deal, however it is not a real four star but two
Cons: Everything from the lobby, the rooms, the dining staff. It is a two star hotel however much the building is old and was a Palazzo 500 years ago.
Location: Very near the main train station, walking distance to the main attractions of Florence however in a dark street while many hotels are in nice squares.
This is a terrible hotel and it is completely overrated by the star system. The real rating should be two stars. Lobbying lacking,understaffed, old rooms with outdated furniture, rude staff at breakfast, dark beat off street. I thought there was a mistake in my reservation as I was expecting something completely different. It is obvious there is a mistake in this hotel rating which is placed at the door of the hotel and should be corrected. If you are expecting a nice hotel four star in Florence don´t stay here.
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 13-Dec-2013 on Hotels.com
4 out of 5
Recommended
for Everyone
by Rosanne from NJ

Convenient to the train station

Posted 30-Sep-2013
Pros: Its location was great. The staff was terrific. The room was large and there was plenty of space for a family of four.
Cons: The air conditioning units were too loud. A room away from the street would have been better.
Location: It is a five minute walk to the train station, literally around the corner from the Church of Santa Maria Novella. Lots of cafes in the area.
The hotel is a quick walk to the train station and the Duomo. Couldn't be more convenient. Staff was very friendly, breakfast was simple but good, and the hotel had a very interesting history. The beds were comfortable and the room was clean. Our only complaint was that it was on a street that was somewhat noisy at night, and the air conditioning was loud.
3 out of 5
by A verified traveller

Staff was courteous except for one receptionist.

Posted 19-Sep-2013
Staff was courteous except for one at reception. Breakfast was excellent but hotel is dated.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and great hotel

Posted 4-Sep-2013
Pros: Location, staff, internet access, breakfast, patio, air condition, the room itself.
Cons: bathroom, elevator, noisy filtering for rooms facing the street.
The hotel was close to the train station and other sites, staying on this side of Florence is definitely key to explore some nice churches and plazas. Very close to the Basilica of Santa Maria Novella and within a 10-15min walk to the river, Ponte A. Vespucci and Piazza della Signoria! the Hotel itself could be a little better, we stayed on a non street room so our room was quiet but if you are on the street side it can be loud. The room had a really small bathroom (below European standards) and I traveled to places like Rome, London and Paris but still not horrible. The elevator is also really small and will give you issues if you are not used to very small spaces, luckily our room was in the 2nd floor and we were able to take the stairs everyday. The hotel breakfast was great, well recommended! the staff was very helpful and nice all the time, you have to leave your key every time you go out and pick it up when you come back so if you don't mind this then you are ok. If I go back to Florence I would probably look elsewhere as I didn't love the hotel but it wasn't bad either.
4 out of 5
Recommended
by Shannon

This traveller left a rating score only Posted 17-Aug-2013 on Hotels.com