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Reviews of Milu Boutique Hotel

3 out of 5
Milu Boutique Hotel
Via de Tornabuoni, 8, Florence, Tuscany

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 66 reviews" "
Rating 8 - Good. 29 out of 66 reviews" "
Rating 6 - Okay. 10 out of 66 reviews" "
Rating 4 - Poor. 7 out of 66 reviews" "
Rating 2 - Terrible. 1 out of 66 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Yuju, San francisco

Liked: Cleanliness, room comfort
mistake on reservation, okay room
I arrived around midnight due to flight delay. No one answered the door bell. I called and the security answered the phone. It turnes out they gave my room away. He thought those two asia ppl eho come in were me even on the paper he showed me, it had my name. The other two ppl's names were not the same as mine. But i guess asia names look similiar. He was kind to prepare a room smaller than what i booked. It was 1:30am, i didnt have a choice. Next day morning, i requested a refund of difference bwt what i booked and what i was given. The mgr just said it was hotels.com that made a mistake and sold me a room type that were sold out. Afterwards i called hotels.com, they said it was the hotel's mistake, and i should have called hotels.com when i had the problem. Hotels.com offered a coupon. But this was not a good experience.

4/10 Poor

Jacob, Israel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Poor room.
Hotel location is excellent. Rooms are poor. No elevation to the 4th floor. Bathroom in the 4th floor room are tiny and dirty. Too expensive for the stay

8/10 Good

Verified traveller

Liked: Staff & service
Nice hotel with old world charm.
The hotel was delightful. If you are looking for flashy or modern it is not for you. But if you want old world charm, don't mind a room on the small side, then you are in for a treat. We had delightful little patio, which made the room seem bigger and more comfortable. Located in the heart of everything, in the perfect neighborhood with upscale shopping and affordabke markets nearby. Breakfast was good and staff very warm and helpful!

8/10 Good

Verified traveller

Liked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great location
This hotel was close to all the major historical sites and was in a great neighbourhood. The room itself was quite large, but the bathroom was tiny. I wish they took a foot or 2 away from the room itself and extended the size of the bathroom.

10/10 Excellent

Crystal, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location, close to everywhere, hotel stuff is very helpful, funny elevator, the breakfast is kind of basic though.

8/10 Good

Steven, Memphis, TN USA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Overall the hotel is fine. It has a friendly staff, clean, a nice breakfast, and in a very good location. However, the beds were stiff, the pillows flat, and for some reason no shower curtain to prevent water from getting all over the floor in the morining.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location, good hotel.
Great place for accessing everything important in Florence. We could easily go back for a mid day rest, or drink on the patio. It is a simple place, nothing fancy. They will keep your luggage in the lounge (not locked up) if you check out but leave your luggage. Convenient and pretty safe since it is 2 floors up.Breakfast was standard. Staff was polite, but not overly friendly. I would stay there again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Felt like a hostel room...Clogged plumbing!
Husband and I needed to stay 1 night in Florence for a wedding, and we chose this hotel as it was really close to where the Bridal party was staying, price seemed decent as the hotel is located on the very fancy Via Tornaubouni street. The room was small, had a bleach smell to it and had ABSOLUTELY NO OUTLETS to charge our electronics. We had to unplug the TV and mini fridge to have access to a plug. The bathroom looked like an airplane bathroom, the sink and shower would back up within a second of its use... and to top it off, the shower was covered in mold. UGH..make sure to use flip flops if you dare shower. Im surprised the breakfast was actually decent and included.. so thats why I'll give it a 2 versus 1 star.. It felt like a very expensive Hostel room...

10/10 Excellent

OttawaCA, Ottawa, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel in Florence
We stayed in this hotel for three nights, and were very happy. The room was nice, reasonable size for Europe. Breakfast was very good. The breakfast room was a little small, but they managed the space really well. The location is excellent, and they have a terrace on the roof, where you can bring your own food and drink if you wish. I would stay there again, just for the terrace. It was really nice to sit up there, having a beer and relaxing. When we arrived, there was an issue with the elevator. I had carried our suitcases up two flights of stairs when the gentleman at the front desk realized what was happening, and he got the elevator working, and carried our bags up the final flight of stairs (see next para). Very friendly, excellent service. We were on the top floor, the elevator does not go to this floor. I wouldn`t recommend this floor for anyone with any type of mobility issues, but I think they may have put us up there (only a few rooms on that floor) after they saw us climb a couple of flights of stairs with our suitcases (i.e. we had no issues). Overall, very happy with this hotel and would recommend it to anyone.

6/10 Okay

bob, new jersey

Liked: Cleanliness, staff & service, room comfort
Nice hotel
The elevator had a sign that said out of order, we had to walk 125 steps to our room each time. The bathroom in our room needs to be remodeled. It is too small and the whole bathroom is blue, the ceiling, floor and walls and the shower doors were broken. The breakfast was good. Nice choice. The lady taking care of the breakfast was very nice and helpful. We used the roof top deck which was very nice. The daytime lady at the front desk was not very pleasant or helpful but the front desk man at night was very nice.

8/10 Good

Jackie5, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of Florence
lovely little hotel right in the heart of Florence. Very quaint. Nice people. Great Roof deck If you want to buy a bottle of wine & some food to eat while looking over the rooftops' Excellent supermarket/deli on the other side of Ponta Vechio to get some lovely things for this. Would definitely return to this hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great location, adequate hotel
The service, location and value for money were fantastic. However, the breakfast was pretty poor in comparison to other hotels in Italy.

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location!
We had a great stay in Florence at Hotel la Residenza. The location couldn't have been any better and the staff was friendly and helpful. Breakfast was great too!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location !
Good location, all staff are warm and helpful. Nice simple breakfast. Trouble may be for some guests who live in the top floor. The lift only reaches one floor below.

10/10 Excellent

Dave, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location @ heart of old town Florence
Quirky and comfortable with excellent service and cleanliness.

10/10 Excellent

Ted, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
This hotel is perfect. It is only a few blocks from the train station and less than 2 blocks from the river so it is very convenient to get anywhere both day and night. The hotel staff are very friendly and accommodating and were able to help with everything including booking reservations to local museums and galleries. The bathroom is very nicely sized and the shower is great with good water pressure and temperature. The room even has a mini fridge if you were to buy any groceries, and the included breakfast was very tasty every morning. Including free wifi in the hotel rate made it perfect for relaxing and checking in with those at home before bed. The only drawback I had was that there was only one outlet in bedroom and it was by one side of the bed, so if you need to charge two things, one must charge in the bathroom.

6/10 Okay

Naresh Modi, New Delhi

Was Expecting More
The pictures of the property are way better than reality.

8/10 Good

Verified traveller

Liked: Staff & service
Lovely Hotel
Great location...walking distance to all major attactions.

8/10 Good

Cliff, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great value
The hotel was in a great location (easy to get to from the train station) and a fair price. The carpet was a bit hard/thin and dirty but overall the room was very spacious. We were able to hear the neighboring club at night (so bring your ear plugs if you're staying on the weekends). The shower was very small as well

8/10 Good

Elizabeth, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for sightseeing
Good, pleasant hotel in the middle of high fashion street. Very close to main station, attractions and river. Very safe area.

2/10 Terrible

Deb, Michigan, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Rooms were noisy, beds were uncomfortable but large, and shower had very little shower pressure. Inadequate windows and 6am road construction meant a very early morning. Would never stay again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Decent hotel in Florence.
Great location. Small room. Due to construction, our windows were blocked and the roof top garden was closed.

4/10 Poor

Rodney, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Scaffolding this summer
This summer, the hotel's front is covered in scaffolding and plastic sheeting so there was no view at all from the windows and the room was dark even with all lights on. That said, the breakfast was good, the hotel clean and efficient and there was a small lounge with a computer for guests to use. The hotel has a good location not far from Ponte Vecchio but overall no better than hotels at Piazza Santa Maria Novella nearer the railway and bus stations.

8/10 Good

jenn

Liked: Cleanliness, room comfort
Disliked: Staff & service
Loved the hotel! Remember your in Europe.
Remember this is a European hotel. Having said that you know to bring a european plug and that you don't get great conscieres. the people aren't friendly or very helpful, but thats not what we were looking for. We loved the location. right by shopping and near some beautiful piazzas. The only bad thing was that the first room they gave us was in the front of the hotel overlooking the street we stayed on. The problem was that the front of the building was under construction. so all we could see was scaffolding and all we could hear was noise in the am. So we asked to change rooms and we loved our 2nd room. Then we were very happy. better view too. the breakfast was perfect. remember your in europe. Coffee, cereals, fruit, cheese juice yogurt and bread. That's how they all are in all the cities we stayed in. Perfect for filling up before a long day of site seeing. The location was the BEST. I would stay here again because of it. Near many restuarants and not too far from everything we wanted to see. The PV bridge, Ufizi etc... Loved it. Remember to dress for the season. In April they still dress for winter even if its 75 degrees. Wearing flip flops and shorts is not what they do. unless you want to look like an american. Dress in dark colors and boots for sure. Enjoy!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION
Not far from train station and the river among designer stores in a great location. Breakfast was excellent and staff went out of their way to assist with touring. Decent sized room and lounge plus pation on the same floor. Definite pluses.

10/10 Excellent

Frank, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home in Florence
This is a good no frills hotel. Clean rooms, very friendly non overbearing staff, service with a genuine smile. Probably the best location in Florence. If I return I will consider this my home from home in this city.

10/10 Excellent

Toni, West Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Lovely Hotel
This was a lovely hotel that we would be happy to recommend to others. Helpful, friendly staff, clean and comfortable room and a great location. The hotel has a beautiful, old lift that dates from the late 1800's - and it works perfectly! A wonderful trip and we would be happy to stay at the Hotel La Residenza in the future.

10/10 Excellent

I, Loughborough UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
great hotel, ideal location, brilliant staff

8/10 Good

Kari, Finland

Liked: Cleanliness, staff & service, room comfort
Excellent choice for stay in Firenze
Great location, good parking service, nice rooms with old atmosphere, hospitable staff

8/10 Good

Gustavo, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo beneficio
O hotel com muito mais qualidades do que defeitos. As qualidades: staff atencioso, café da manha incluso excelente, localização, limpeza, segurança, preço. Defeitos: O hotel começa no segundo andar e o elevador não chega em todos os andares, dependendo do quarto tem que levar as malas pelas escadas. Outro ponto negativo é o WiFi, que apesar de gratuito, é muito ruim, em alguns quartos nem funciona.

8/10 Good

moon, KOREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location/cleanliness
good location/cleanliness

8/10 Good

Lars

8/10 Good

Vanias, Manaus, AM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Localização, com boa acomodação.
Bem recebido, com dicas para aproveitar os dias na cidade. O café e a internet são razoáveis. A localização é excelente, perto dos pontos turísticos, da estação ferroviária, das lojas e restaurants.

8/10 Good

woody, 福山市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
普通に過ごしやすいホテルでした。
普通に過ごしやすいホテルでした。部屋は広かったです。既知でしたが、シャワーだけでした。蚊がいましたがベープがおいてありました。屋上のポーチが気持ちよかったです。コンセントが少ないです。朝食はコンチネンタルで普通です。価格の割には良かったと思います。

8/10 Good

Verified traveller

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Juan Carlos, Paraguay

Liked: Cleanliness, staff & service
Disliked: Room comfort
bien ubicado pero baño incómodo
estancia buena

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon hotel
Un hotel avec beaucoup de charme, belle terasse, un belle salle de séjour.un personnel serviable, et un excellent emplacement.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CONSIGLIATO
POSIZIONE OTTIMA PER GIRARE IL CENTRO DI FIRENZE DISPONIBILITA' E CORTESIA DEL PERSONALE ECCELLENTE RAPPORTO QUALITA' PREZZO OTTIMA

10/10 Excellent

Sr.Claudinê, Brazil - SP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização.
Ótima

10/10 Excellent

armando, Torino, Italia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo per visitare una città gioiello
L'hotel è situato in una delle strade più eleganti del centro di Firenze, il personale è gentile e disponibile, la nostra camera era comoda e spaziosa ed altrettanto il bagno. La prima colazione decisamente sopra la media per un hotel italiano di questa categoria. Un riferimento sicuro per trascorrere qualche giorno a Firenze.

4/10 Poor

Ciro & Enza, Napoli, Italia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel centrale ma senza pretese
L'ascensore arriva fino al terzo piano, chi come noi soggiorna in una camera oltre il terzo piano è costretto ad utilizzare una scala angusta e faticosa ( ben 30 gradini! ), inoltre la camera prenotata possedeva una sola finestra che era bloccata e non apribile infine non c'è neanche una piccola stanza per la tv e per fare 4 chiacchiere. L'Hotel è comunque molto pulito ed è situato in una posizione molto centrale.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

4/10 Poor

samche, France

Disliked: Property conditions & facilities, room comfort
HOTEL BIEN SITUE MAIS CHAMBRES BRUYANTES
Hôtel très bien placé mais trop bruit pas par la rue mais par les résidents des autres chambres. Les chambres sont très mal insonorisées et surtout en dessous des chambres il y a un pâtissier ou un boulanger qui vous réveille très tôt le matin par l'odeur des croissants.cela peut être plaisant mais pas à 5h du matin. De plus les volets des fenêtres ne couvrent pas toute le cadre de la fenêtre donc levé très tôt dés que le soleil est levé.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good job!
Bel posto, ben collegato e ben tenuto, decente anche il servizio di colazione e personale gradevole, da consigliare sicuramente! Non ho trovato problemi di alcun tipo :D

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel centre ville , très calme, proche des lieux à visiter...parfait
Hotel centre ville , très calme, propre, service impeccable , proche des lieux à visiter...parfait

10/10 Excellent

Niels-Erik, Tureby

Liked: Cleanliness, staff & service
Der vil jeg gerne bo igen
Hyggeligt hotel. Centralt beliggende. Venlig og god betjening. Hyggelig tagterasse.