Lobby

Reviews of Days Inn by Wyndham Lake City

2 out of 5
Days Inn by Wyndham Lake City
170 S Ron Mcnair Blvd, Lake City, SC

Reviews

6.4
Rating 10 - Excellent. 39 out of 212 reviews" "
Rating 8 - Good. 50 out of 212 reviews" "
Rating 6 - Okay. 54 out of 212 reviews" "
Rating 4 - Poor. 35 out of 212 reviews" "
Rating 2 - Terrible. 34 out of 212 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Disliked: Staff & service
Stayed 2 night's no room came by. Manager had a nasty attitude
Stayed 2 nights in Mar 2024
Response from Public Relations Manager on Mar 28, 2024
Dear Angela, Thank you for taking the time to review us. We apologize for the negative experience you had with our staff. We appreciate you bringing this to our attention and we hope to see you soon in the near future.

10/10 Excellent

phillip, Richlands

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Public Relations Manager on Mar 28, 2024
Dear Phillip,Thank you for taking the time to review us. We are glad to see that your stay with us was exceptional. We hope to see you again in the near future.

10/10 Excellent

Altavious

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yess
Stayed 1 night in Dec 2023
Response from Public Relations Manager on Mar 28, 2024
Dear Altavious,Thank you for taking the time to review us. We are glad to see that you have rated us with five stars. We hope that you had a great time and so hope to see you again.

10/10 Excellent

MaRinda, Winnabow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay here. The front desk clerk who checked us in was very hospitable. The hotel is an older hotel but has been remodeled and well maintained. The beds and pillows were very comfortable. I am sure we will stay here again the next time we are in the area.
Stayed 1 night in Dec 2023
Response from Public Relations Manager on Dec 6, 2023
Dear MaRinda, Thank you for taking the time to review us. We are glad to see that you had an exceptional stay with us and found your room to be comfortable and our staff hospitable. We hope that you had a great time and so hope to see you again.

10/10 Excellent

Olulana, Roslindale

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really good!
Stayed 1 night in Oct 2023
Response from Nina on Oct 25, 2023
Dear Olulana, Thank you for taking the time to review us. We are glad to see that you have rated us with five stars. We hope that you had a great time and so hope to see you again.

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
The room was clean. Room service was poor. My waste paper basket was full. I notified the receptionist, but the trashcan was never emptied out during my stay.
Stayed 3 nights in Sep 2023
Response from Nina on Sep 20, 2023
Dear Valued Guest, Thank you for taking the time to review us. We apologize for the inconvenience you have experienced during your stay. Wyndham brand standards mandate non-daily service of rooms. We appreciate you sharing your inconvenience and bringing this to our attention as we continue to look for ways to provide guests with excellent service in and out of our guest rooms. We look forward to seeing you soon in the near future.

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nina on Aug 3, 2023
Hello Roland,Thank you for taking time to give us review. Hope to see you again.

10/10 Excellent

Katherine

Stayed 2 nights in Apr 2023
Response from Nina Patel on Aug 24, 2023
Dear Katherine,Thank you for taking the time to review us. We are glad to see that you have rated us with five stars. We hope that you had a great time and so hope to see you again.

4/10 Poor

Tamara

Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Nina on Jul 24, 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

James, Whitesboro

Stayed 1 night in Jul 2023
Response from Nina Patel on Aug 24, 2023
Dear James,Thank you for rating us with a five star. We would have loved to hear details about your stay. Please do visit us in the near future.

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Public Relations Manager on Jul 7, 2023
Dear Jennifer, thank for taking the time to rate us. A detailed review would be of great to help us improve our service. Thank you for staying with us.

6/10 Okay

Lynnette

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Public Relations manager. on Jun 27, 2023
Dear Lynnette, thank for taking the time to rate us. A detailed review would be of great to help us improve our service. Thank you for staying with us.

4/10 Poor

Clara

Travelled with family
Disliked: Staff & service, property conditions & facilities
This property could use a little care, there were 2 water spots in the room (over the bed and in corner of bathroom).
Stayed 2 nights in Jun 2023
Response from Public Relations manager. on Jun 26, 2023
Dear Valued Guest, Thank you for taking the time to review us. We apologize for the inconvenience you have experienced during your stay. We appreciate you bringing this to our attention and we look forward to seeing you soon in the near future.

4/10 Poor

Bryan

Travelled with family
Misleading listing
Site offered pool and breakfast. Pool was closed for no apparent reason. Breakfast was a continental breakfast but access to lobby were offered was locked occasionally during morning hours.
Stayed 4 nights in May 2023
Response from Nayana Patel on Jun 7, 2023
We appreciate your stay and your review Bryan. The pool was open during the length of your stay, but closes at 9:00 PM daily. We would have been delighted to facilitate a later closing to accommodate your hours and are happy to do so in the event that we have the pleasure of hosting you again.Additionally, we serve a continental breakfast between 7:00 to 10:00 AM daily have a 24-hour bell concierge service. We would like to apologize for any inconvenience associated with accessing the lobby.

10/10 Excellent

Addison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Check in was easy and pleasant. I was in town for Artfields and the hotel was near capacity. It was quiet, clean, and comfortable. I would definitely stay again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Rosemary, Newberry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming staff and the room was very clean
Stayed 1 night in Mar 2023

6/10 Okay

Lee

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Mar 2023
Response from Public Relations manager. on Mar 22, 2023
Dear Lee,Thank for rating us. We encourage detail review to improve our serve. Thank you for staying with us.

10/10 Excellent

Tiffany

Stayed 1 night in Jan 2023
Response from Public Relations manager. on Mar 22, 2023
Dear TiffanyThank for rating us. We encourage detail review to improve our service. Thank you for staying with us.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Jul 2022
Response from Public Relations Manager on Oct 5, 2022
Dear Laura,Thank you for you rating and we are happy to see a rating of four out of five however, we would love to hear from you in detail to help us improve our score to a perfect five. Once again thank you for staying with us.

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancel my room before I got there I was going to Pay at property was very upset
Stayed 1 night in Sep 2022
Response from Public Relations Manager on Oct 31, 2022
Dear Valued Guest,Kindly, be informed that this reservation was made via Expedia's website and their website clearly has cancellation policy mentioned on it. The hotel requested a valid credit card to hold a room reservation. If the card should declined the property too once again sends you a reminder email asking you to provide a valid card. The reservation only cancels if you choose not to update your information. We apologize on behave of Expedia in case the policy was not made clear to you. In the future please remember to call hotel direct to book, Thank you.

8/10 Good

Brittany

Stayed 2 nights in Jul 2022

4/10 Poor

Craijetta

Stayed 3 nights in Jun 2022

6/10 Okay

Cristhian Josue

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Public Relations Manager on May 25, 2022
Thank you for taking the tine to rate us. We hope you see you again in the near future.

8/10 Good

Bettina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much Better Than The Reviews
Check in was ok. The person was not overly friendly, but not rude. They told me what I needed to know. The room was much better than the reviews that I read. I had some trepidation about staying there for two nights. However, the room appeared to have been renovated. It was clean and the bed was comfortable. Also, it was quiet and I slept well. The price was very reasonable as well. I would stay there again.
Stayed 2 nights in Apr 2022
Response from Public Relations Manager on May 6, 2022
Dear Valued Guest, Thank you for taking the time to review us. We are glad you found the rooms clean and comfortable and could sleep well. We look forward to seeing you soon in the near future.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a gap in the front door that you could see light front the outside. I feel this is a safety issue. I just did not feel comfortable there.
Stayed 2 nights in Mar 2022
Response from Public Relations Manager on May 6, 2022
Dear Valued Guest, Thank you for taking the time to review us. Thank for bringing to our attention the missing weather strip on the door. We have fixed it and sure hope you will stay with us again.

6/10 Okay

Carolina

Travelled with family
Liked: Staff & service
There was construction going on and you could not sleep late because at 9 am they started, water cut off for hours and no discount was offered, or they should have told bookers this was going on
Stayed 2 nights in Mar 2022
Response from Public Relations Manager on May 6, 2022
Dear Valued Guest, We apologize that the construction noise woke you up. Please be assured that you room was booked at a deep discounted rate via Expedia. The hotel has since completed the renovations and we hope you will come stay with us again and enjoy our new look.

2/10 Terrible

Roger

Stayed 2 nights in Feb 2022

2/10 Terrible

Samantha

Stayed 1 night in Dec 2021
Response from Public Relations Manager on May 6, 2022
Thank you for you feedback.

2/10 Terrible

Tara

Stayed 1 night in Jul 2021
Response from Public Relations Manager. on Aug 11, 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Peter a

Liked: Cleanliness, staff & service, room comfort
Decent basic motel
1 night stay was fair. Hair dryer or GFI didn’t work. Room was clean. Check-in was adequate.
Stayed 1 night in Jul 2021
Response from Public Relations Manager. on Aug 11, 2021
Thanks for staying with us. We appreciate your feedback however, we sincerely hope that you had informed front associate so she could replaced the hairdryer right away to solve the inconvenience you were going through.

2/10 Terrible

Verified traveller

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities
How anyone could have given this a good review is beyond me. This rooms looked like a vague attempt at trying to be clean. The beds looked like they hadnt been changed and someone before us slept on it, the bathroom had hair, mold and huge stains on the ceiling, the chair was disgusting and the person at the front desk was extremely rude. I asked a simple question based on information in the lobby and he snapped at me, told me i was wrong and if i didnt like it then i didnt have to stay there. Very poor customer service in my opinion. So yourself a favor stay somewhere else.
Stayed 1 night in Jun 2021
Response from Public Relations Manager. on Jun 27, 2021
Dear Valued Guest, We are sorry to hear about your experience. Guest satisfaction is our priority and we do have 100% satisfaction guarantee as long as the problem is address during your stay. We sincerely hope you have reached out to front desk regarding your concerns during your stay so we could have made sure that your stay is comfort. We also hope that you could mention your name instead, of being anonymous reviewer so we could match our database had have staff focus on the issues mentioned by you.

2/10 Terrible

William

Stayed 1 night in Jun 2021
Response from Public Relations Manager. on Jun 19, 2021
Thank You for you ratings.

2/10 Terrible

JOHNATHAN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
buyer beware
after checking in and paying a 135 dollars with hotels.com my driver was asked for a card for incidentals and was charged for the room again.he was also charged a dollar for printing a pc of paper.the room had patched holes in the doors and toliets arent fastend down.i promise when i say after stayin here your clothes will smell like curry for days.
Stayed 1 night in Jun 2021
Response from Public Relations Manager. on Jun 18, 2021
Dear Valued Guest, Thank for making reservations via Hotel.com we apologize for your inconveniences but, like all hotels copy and fax services are not included in the room rate. We are very much aware of your dislike for Asian which you did not hesitate to show at check in and the in the review. Thank you for staying with us.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
The floors were dirty, the AC was off so the room was hot and stuffy, the surrounding area is bad. This hotel tried to charged an addtl $25 per child over 12.
Stayed 1 night in Jun 2021
Response from Public Relations Manager. on Jun 16, 2021
Dear Valued guest, We apologize for any inconveniences that you may have experienced during your stay. We do understand that it is frustrating when the room is hot but, with 100 degree temperature outside it does take a while to cool. Please also note that $25.00 is for early check in fee not for kids under 12. We apologize for the misunderstanding.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021
Response from Public Relations Manager. on Jun 18, 2021
Thank for your rating.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
I didn’t like being charged for two nights when I only spent one. I didn’t like that the room was hot when I checked in, the bathtub was dirty, and the tv wasn’t set up. I especially didn’t like the proprietor blaming the dirty bathtub on not having enough help “because people were just sitting home on unemployment insurance.” If she’s not paying them more than $1200 per month, that may be true. Try living on that!
Stayed 2 nights in Apr 2021
Response from Public Relations Manager. on May 11, 2021
Apologies that the housekeeper missed the bathtub however, the issues you addressed were taken care right away. We are sorry that your were charges two nights however, the hotel requirement was two night minimum due to the special event, we are sorry that you did not have boarding for your dog and had to leave early. Just for your knowledge the governor for South Carolina announced the very next day that all federal unemployment benefits stop in June due to shortage of labor. Thank you for your suggestion however, there is no reason for me to live on $1200 a month if I am willing work for more by going to work each day.

8/10 Good

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
For the price, it was adequate. However, while the room overall was neat and clean, the floor was filthy - Ended up laying towels down to walk on when barefoot. Also, the bathroom door was damaged as if it had been kicked or hit with something. The same with a section of wall.
Stayed 2 nights in Apr 2021
Response from Public Relations Manager. on May 11, 2021
"We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know."

2/10 Terrible

Earl

Disliked: Staff & service
Stayed 2 nights in Apr 2021
Response from Public Relations Manager. on May 14, 2021
Thank for the taking the time to rate us.

4/10 Poor

Verified traveller

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking a charge of $35 per night for pet was applied vs $25 as noted on expedia. Breakfast WAS NOT included as advertised on expedia.
Stayed 1 night in Mar 2021
Response from Public Relations Manager. on Apr 5, 2021
Dear Valued Guest, We apologize for any inconveniences you may have experienced. We strongly recommend that you refer for our official brand website at Wyndhamhotels.com for any immediate property update. Updates on third party websites take a while to update. There are no intensions to cheat anyone. We also verbally provide all polices again at during check in so guest can have other options incase the choose not to stay with us but, We Thank you for staying with us.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really didn’t like anything I will never stay there ever again
Stayed 3 nights in Mar 2021
Response from Public Relations Manager. on Apr 5, 2021
Dear Valued Guest, We are sorry to hear that your stay was anything less than pleasant. We sure hoped to have given a chance to make things right, during your stay here with us. We would once again like to apologize and would hope to get a second chance in the near future.

6/10 Okay

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities
High rate for no room service or breakfast.
Towels,wash clothes and pillows worn out.
Stayed 3 nights in Dec 2020
Response from Public Relations Manager. on Dec 14, 2020
Dear Valued Guest, Thank you for taking the time to review us. Today the word Pandemic has changed our world and for the safety of every human is important to us we limit our services. Room service is limited to taking out trash and replacing towels at our property. Housekeepers are requested not to touch personal belongings or bedding of guest to avoid cross infections. Please note that the prices reflect the no breakfast and limited room which have been passed on to guest. This information is also updates on the website via which this reservations made. We only use brand approved bedding and apologize that you did not like them. Thank you once again for staying with us.

8/10 Good

Joshua

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2020
Response from Public Relations Manager. on Sep 28, 2020
Dear Valued Guest Joshua, Thank for taking the time to review. Thank you staying with us. We certainly hope to see you soon in the near future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were rude. Non smoking room smelled of cigarettes. Charged extra for extra guest. Website showed you could check in at 11, upon arrival staff was rude and dismissive.
Stayed 1 night in Aug 2020
Response from Public Relations Manager. on Aug 22, 2020
Thank you taking the time to review us. We are sorry that your travel agent misinformed you about the check in as 11am, we apologize that we could not check you in at that time since, guest check out at 11am. The check in time is 3pm which gives hotels time to clean rooms. We also understand that you made reservation online for two guest however, at check in you had more. Please be informed that there is an extra charge for extra adults and we were only doing our job. We know that you were upset since, you could not check in at 11am and told us that you would give us a bad rating. We really hope that you had mentioned any of your issues during you stay giving the hotel a chance to serve you. Thank you.

2/10 Terrible

Denise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible staff
I booked this hotel because it was the cheapest in that area. We didn't get a chance to even stay here because the professionalism of the front staff was HORRIBLE! First of all, half of the time they don't answer the phone. What hotel never answers their phone!?! I had to make a change to my reservation but i ended up canceling due to the front desk rep being so disrespectful. I think her name was "Nina". We were there due to death in the family and this lady refused to listen to my complaint about no one answering the phone. She hung the phone up on me twice. So i ended up calling hotels.com to cancel my reservation with them. If the staff is unprofessional and rude, why should anyone book a room at this hotel. Never again will I even consider booking at this hotel.
Stayed 3 nights in Aug 2020
Response from Public Relations Manager. on Aug 22, 2020
Sorry, you could not stay at the hotel due to the death in your family. As, per hotel policies reservations made on third party website must be cancelled through them. We are still surprised that you mad at Nina, but I am not sure that you are aware that Nina, the manager was kind enough to cancel your reservation without penalty even though it was past the cancellation time. Anyway, I hope you are feeling better, as a reminder for future you may want to book on brand direct to have better control over cancellations. Thank you.

4/10 Poor

Verified traveller

Stayed 1 night in May 2020
Response from Public Relations Manager. on Jun 3, 2020
Dear Valued guest, Thank you for staying with us. We hope to see you in the near future and will strive to make your stay a very pleasant one. Please let us know how we can improve your ratings to make your stay a memorable one. Thank you.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place To Stay
It was clean and the staff was friendly
Stayed 1 night in Mar 2020
Response from j on Mar 20, 2020
Dear Daniel, Thank you for taking the time to review our property. We are glad that you found the property to be clean and the staff to be friendly. We look forward to serving you in the future.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from Guest Services Manager on Mar 4, 2020
Thank for taking the time to rate us. To improve our guest stay we would love to hear about the issues your may have experienced. Hope to see you in the near future.

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful.
Awful place. Came to check in at 11pm after work. They couldnt find my reservation and the front man and lady were very rude. Contacted hotel.com for a refund and they have yet to confirm the refund yet. Will contact my bank for a full refund if hotel.com does not help solve this issue
Stayed 1 night in Jan 2020
Response from Guest Relations Manager on Feb 27, 2020
Hello, We regret that you were unable to stay with us due to the fact that your id(name and address)did not match the name on the reservation. As per Expedia and the hotel and the hotel policy, your booking name should match with the name on your drivers license. For these reasons we are unable to issue a refund. Please call hotel or Expedia for any further concerns. Thank you.