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Reviews of Riad La Perle De La Médina

4 out of 5
Riad La Perle De La Médina
16, Derb Bennis Douh, Fes

Reviews

9.4

Exceptional

Rating 10 - Excellent. 26 out of 38 reviews" "
Rating 8 - Good. 9 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 0 out of 38 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

9.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Kit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property lists free parking as an included benefit, but has no such parking to offer. When I asked where to park my vehicle I was told to find a place on the street. That is not free parking. Despite an empty hotel, I was given a room on the fourth floor of a hotel with no elevator, which felt unhelpful. The building is a gem, which is worth seeing as an example of local and period architecture. It is difficult to find and should probably come with arrival instructions.
Stayed 1 night in Nov 2023
Response from AMAL on Nov 30, 2023
First of all, thank you very much for choosing our establishment. Then for the 2 points that you listed: firstly, for the room we gave you the room that you reserved yourself which is KANSARA and which is on the 2nd floor and not on the 4th because on the latter there is the terrace restaurant. On the ground floor and 1st floor there are only suites which are much more expensive than the rate you paid on Expedia. And what's more, we can't keep them busy because we often have last minute group reservations from travel agencies.secondly, on our site on expedia, it is clearly mentioned that the parking (as is the case with most Riads) is on the street and it costs 20 dhs per night and without valet, please double check please.Finally, I assume that your stay with us was well spent, thank you and we hope to see you again soon.With all my respectMs. AMAL

10/10 Excellent

MarthaEaton, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
This is an absolutely beautiful property with a lot of charm and exquisite details. The rooms are clean and comfortable with views of the gorgeous indoor atrium. Breakfast is delicious. And the property is located within walking distance of the shops (though it is a maze to walk through so you should get a guide). the staff is very friendly and helpful, though this is not a 24/7 type of place. The property manager is only available during business hours and there is no easy way to find help if you need it. That said, the staff knocks themselves out to be very helpful and treat you like family and I think they keep their eyes out to see if you need help. The two challenges with this property are (1) getting to it. If you try to come using a red cab, those cabs cannot enter this area of Fes. you will need a private car or another type of taxi service to get you to the property. also, GPS gets mixed up in this area and may direct you to a different property which looks adjacent the but the streets are a maze and it can be difficult. Best to contact the property to get guidance on arrival and departure. and (2) there is no elevator. there are narrow stairs to get to rooms. But the staff help you with your bags. Just tough if you have bad knees. Other than those two details, this property is well worth finding and staying in! Architecture and friendliness you may never experience anywhere else.
Response from adil on Jun 21, 2023
thank you so much

10/10 Excellent

Alfonso

This design, location and service at this riad are fantastic. The decoration of the place is beautiful, it is on one of the entrances to the medina, and the people who run it are great. Highly recommended!
Stayed 2 nights in May 2023
Response from adil on Jun 21, 2023
thank you

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel and Amazing Staff
The Riad is beautiful and extremely well managed. The staff is very friendly and try to help you avoiding scams from outside merchants. I would highly recommend this place to anyone interested in Fez. The location is central but has a nearby parking.
Stayed 1 night in Apr 2023
Response from AMAL on May 3, 2023
as owner of the Riad; I am very happy with your opinion and I will be even happier to welcome you soonCordially

6/10 Okay

elizete

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from AMAL on May 1, 2023
good eveningcan you please explain why did you give us this bad note ?didn't you like somthing specialy?

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stay here!
This was one of three raids we stayed in while traveling through Morocco and this one was our favorite. It was clean, beautiful and Adeel was a dream!
Stayed 2 nights in Feb 2023
Response from adil on Mar 7, 2023
thanks for your opinion

10/10 Excellent

Ron

Stayed 1 night in Feb 2023
Response from AMAL on Feb 21, 2023
Merci beaucoup, heureuse de vous recevoir une prochaine fois

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel/riad. Staff was super helpful. Room was clean. Bed was comfortable. The hotel reflects old and new Morocco. Great place!
Response from AMAL on Feb 10, 2023
Thank you for your comment. we are very happy to have received you in our riad and we hope to see you again very soonCordially

10/10 Excellent

BARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Our waiter was much more than just that. Ayoub took excellent care of us and the breakfasts on the roof were great. We Riad picked us up at the train station. The Riad location is good and we were able to get our bearings pretty fast. Beautiful place and very clean and comfortable. Very friendly and helpful reception desk. Highly recommended, good choice for Fez.
Stayed 3 nights in Oct 2017
Response from Karim on Nov 17, 2017
Thank you sir :) we are really happy to know that you enjoyed your stay with us. we hope to see you again very soon.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was such a great stat at this hotel. Bit have noise problem but it was tolorable.
Response from Karim on Apr 6, 2017
Thank you for staying with us and for appreciating our hospitality. We would like to do even more next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Jan 6, 2017
Thank you for staying with us and for appreciating our hospitality. We would like to do even more next time.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!!,
Totally amazing. Younes is fantastic. The photos do not do the hotel justice. The location is easy and convenient, and the architecture of the hotel is magnificent
Response from General Manager on Dec 13, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

10/10 Excellent

Alia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, great location and beautiful room
I thoroughly enjoyed staying at Riad La Perle de la Medina. Younes was great, our holiday would not have been the same without him. We stayed in room 'Fez'. The hotel and rooms were super clean. Our room was very spacious. I definitely would stay in this Riad again when I am next in Fez.
Response from Karim on Nov 23, 2016
We really enjoyed your stay with us it was a pleasure to meet you; I hope that we have given the good image of the Moroccans and their hospitality. Thank you so much for your encouragement and another time here with us inchallah.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 23, 2016
Thank you very much for your note. We will do more inchallah another time to have a full satisfaction from our guests.

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel to go in Fes!!
It was amazing! The hotel and our room was so beautiful! We liked it so much, we extended our stay 1 additional night. The staff is also amazing! They were very helpful and always did the extra step! They were incredible!
Response from General Manager on Nov 23, 2016
Thank you for staying with us and for appreciating our hospitality. We would like to do even more next time.

8/10 Good

Ray, San Francisco, CA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and comfy hotel
Hotel is clean and comfortable. Hotel staff were pleasant and kept the place clean; great if you don't require a lot of directions, and are mostly self-sufficient. This is not a 4-star hotel by western standard but don't pass on it based on mere ratings. Hotel is also tucked away in part of the medina's many alleys so make sure you remember your path in order to get back. We had no problem and it's short walk (subjective - if you are one of those that drive everywhere you go and use hop on/off tour buses, then the walk can be a bit more than you're used to - but still walkable, I think) from the main medina area, shops and the Blue Gate.
Response from karim on Nov 17, 2016
thank you :)

10/10 Excellent

Christine, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent Riad - The Highlight of my Fez Visit
Such a magnificent Riad, my jaw dropped as I entered. I stayed in one of the large suites overlooking the courtyard and felt like a queen, I recommend staying in the suites as a treat to yourself. The service was also wonderful and from where the taxi dropped me off, it was easy to find on my own as there is good signage and it's only a short walk to find it. Dinner and breakfast is served on the rooftop and the dinner was absolutely delicious, I struggled to find a nice restaurant in Fez so it just made life easier in that respect. I do recommend taking a guide with you through Fez, the Riad can arrange one for you. I found it difficult to explore on my own, it's easy to get lost and I got a lot of hassle. Definitely recommend this Riad, it was the best part of my stay in Fez.
Response from General Manager on Nov 17, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

6/10 Okay

honeymooners, canada

Liked: Cleanliness
Ok hotel in Fez
Having stayed at several Ryads along Morrocco this one was the one we liked the least. All is good but it lacks that personal touch and attention to detail. The rooms lack privacy and are dark. One day for breakfast they served us had eggs that were spoiled. Not worth the money you pay.
Response from karim on Nov 17, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

10/10 Excellent

Anne and Paul, Auckland NZ 55yrs plus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC. YOU WILL NOT BE DISAPPOINTED
We have just spent the most wonderful 2 days at Riad La Perle. Being first time visitors to Fez to be honest I thought we had made a terrible mistake as the exterior of the property gave no indication whatsoever as to what the inside would be like. Firstly Riad is the name for palace and believe me it was...once inside the door. we were blown away be the beauty and WOW factor of this palace built in the 1800s from memory. Fully renovated with no expense spared. Our bedroom was out of this world with the grandeur of royalty. The room rate inclusive of a rooftop breakfast represented exceptional value. This is not like a western hotel... It is a room with everything in what was a private home or palace. From the outside it looked as ordinary as the other buildings in the alley. Very close to the Medina also. Not suitable for young children as no exterior to play in just a a towering inner courtyard with the most amazing mosaics and antiques...too many narrow stairwells for those with limited agility. Dinner can be ordered by prior arrangement and although we did not have it, I bet it would be as tasteful as everything about this place.
Response from General Manager on Nov 17, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

10/10 Excellent

Jose Saenz, Scottsdale, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in Marrakech
A lovely B/B inside the medina in Marrakech, Riad Kherreidine provides the best service in the city. Two lovely hostesses take care of guests needs 24x7. Would gladly return any time. If you can find a spot dont think twice, grab it.
Response from General Manager on Dec 13, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

10/10 Excellent

Alex, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grear riad with great staff
This beautiful riad has soaring ceilings, unique rooms, cool terrace and great staff. It's also very close to the medina. The staff is friendly and helpful in making sense of what can be a very confusing place. Highly recommend.
Response from General Manager on Nov 17, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

8/10 Good

Happy guest, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quiet hotel in good location
Difficult to find without help, but otherwise in a good location less than ten minutes walk from Bab Boujeloub. Very clean, well maintained, and authentic-feeling riad in an excellent state of repair with lots of plasterwork and a couple nice ground floor kiosks and couches. Mint tea, coffee, and patisseries on arrival were a little expensive compared to local rates but well worth it for the convenience and relaxation of the lovely rooftop terrace. Fairly quiet and peaceful surroundings with only a small amount of low key noise from the neighbours. The staff were very helpful and accomodating and the pricing was very reasonable for the standard.
Response from General Manager on Nov 17, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

10/10 Excellent

Farah, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing lobby/room
We spent part of our honeymoon in Morocco. This riad was the most beautiful interior we saw. It is simply stunning. We had a very large room that could've easily slept 4-5 people (3 couch/day beds and large king). The breakfast was very nice. The neighborhood is a little scary as are most of the medina's side streets but we felt safe when we got used to the directions to the main street and Blue gate. If you don't mind a short walk to the markets, perfect. DO take a taxi from the airport- ask the riad to arrange it- we travel a lot and this would've been challenging to find as streets are poorly marked.
Response from General Manager on Nov 17, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place -- a real jem
Stunning, beautiful, traditional Moroccan house in the medina (Fes' old town). Staff very friendly and helpful. Somewhat tucked away, but not too difficult to find (Googlemaps helpful).
Response from karim on Nov 17, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

8/10 Good

Shaun, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Super friendly staff - would go out of the way to help out. Location is easy (which is a relative term in Morocco). Close to Petit Cab hangout, can tell any cab to take you to the Maison Blue or Hotel Batha and it's a few blocks away. Restaurants, pharmacy, convenience store, Meditel store are all very close. If you want to try staying in the Medina (old city), this is a good place to start. Close to the Blue Gate, Batha Museum, and the Inani Mardrassa. Terrace on the roof top is a great place to relax and see all of Fez, as well as many of the main sites from a distance (Borj Nord, Merenid ruins, several of the madrassas, the sprawling cemeteries). Stayed in the top floor; room would have a smell accumulate from the sewer, bed was super hard, I found it uncomfortable. Very clean place, very pretty - especially the courtyard. I arrived by train (14 Dh ride), but the drive out to the airport takes a good half hour. Amazing cookies at the welcome, food was consistently quite tasty, if rather limited in selection.
Response from General Manager on Nov 17, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

10/10 Excellent

Andreas

Stayed 2 nights in Feb 2023
Response from AMAL on Feb 10, 2023
Nous sommes trés heureux qu'un client de votre qualité a séjourné au sein de notre riad. nous vous sommes reconnaissant pour la note que vous nous avez attribué.vous serez toujours le bien venu et à la prochaine.merci encore une fois

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charmant Riad. Attention: pas d'accès direct en voiture. Conditions particulières dans mons cas en période de COVID: J'étais le seul client mais le service était toujours maintenu. Accueil pas vraiment francophone sur place mais on s'en sort...
Stayed 1 night in Aug 2021
Response from Karim on Aug 31, 2021
Merci Mr David pour votre commentaire. désolé pour l'accueil vu que le couvre feu est à 21h00 et je dois quitter avant. c'est une période exceptionnel pour tous !

10/10 Excellent

daboum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Karim on Oct 30, 2019
Merci beacoup pour votre feedback. ça nous fera grand plaisir de vous revoir.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
付近がネットにつながらなかったが、ホテルにつくと、すぐオーナーがwifiを教えてくれた。
Stayed 1 night in Mar 2019
Response from Karim on Mar 17, 2019
Many thanks ! we hope to see you again.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from karim on Apr 1, 2019
thank you. we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
personale disponibile e gentile
Struttura accogliente che si trova a 5 min. a piedi dalla medina. Personale competente e gentile, camera pulita e colazione ok.
Response from General Manager on Mar 7, 2017
grazie per la tua opinione e faremo del nostro meglio per essere nella vostra considerazione.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしいホテル！
スークから徒歩圏内にある良い立地のリヤドです。 スタッフの対応もよく、リヤドに到着するとまず素敵なエントランスのソファで座ってゆっくりミントティーをいただきました。 その後チェックインの手続き。 部屋も広く清潔で快適でした！ 私達が泊まった部屋は天井も高く開放的。客室のWi-fi環境もgood！ シャワーの水圧、温度もバッチリです。 ディナーと朝食をこちらでいただいたのですが、とっても美味しかったです！ またモロッコに行くことがあったら、ぜひまた泊まりたいリヤドです。
Response from karim on Jan 25, 2017
thank for your review, we will try to do more in the future. thank you for staying with us and appreciating those moments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and staff. Especially Kerim. We were greeted with traditional Morroccan tea and bisquits. Loved the atmosphere, and the feel of this traditional styled hotel.
Response from General Manager on Nov 17, 2016
thank you :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pearl in the medina.
Friendly staff whom pay personal attention to your needs. The Riad itself is very nice.
Response from General Manager on Nov 17, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

10/10 Excellent

Mathieu, paris

Liked: Cleanliness, property conditions & facilities, room comfort
Superbe Ryad !
Nuit très agréable dans un superbe Ryad rénové avec goût. Un vrai plaisir pour les yeux. SM
Response from General Manager on Nov 17, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 25, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

10/10 Excellent

Carlo e Daniela, Arezzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un Riad da "Mille e una notte"!
Siamo stati accolti con gentilezza e con un gradevole e gradito te' di benvenuto. La camera è stata a nostra disposizione già alle 9.30 del mattino. Nel giorno della partenza i nostri bagagli sono stati messi in una camera dove, nel pomeriggio, di ritorno da un ultimo giro nella Medina, abbiamo potuto riposarci e rinfrescarci prima di prendere il taxi per l'aeroporto (alle 17.00). La prima colazione era buona e ci veniva servita nel bel terrazzo all'ultimo piano, dove abbiamo consumato anche una cena con gustosi piatti locali cucinati in modo eccellente.
Response from karim on Nov 17, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 17, 2016
Merci d'avoir séjourné dans notre établissement. Nous faisons notre maximum pour satisfaire nos clients et apprécions votre commentaire.