This hotel could be really great. The wait staff, in particular, were very attentive and professional. However, the renovations that seem to be taking place are not yet fully realized. When you arrive at the hotel, there is a security machine at the entrance--hardly a warm welcome (without a human, that is!) The elevator did not work throughout our stay, necessitating a walk up three flights of stairs (thank goodness our companion of 75 years old is in good condition.) We frequently needed to ask for items such as towels, water, etc. The front desk people were very nice, but not particularly helpful.