Indoor pool, outdoor pool, sun loungers

Reviews of Palais Sheherazade & Spa

5 out of 5
Palais Sheherazade & Spa
23 Arsat Beniss Douh, Medina, Fes

Reviews

8.2

Very good

Rating 10 - Excellent. 77 out of 152 reviews" "
Rating 8 - Good. 33 out of 152 reviews" "
Rating 6 - Okay. 19 out of 152 reviews" "
Rating 4 - Poor. 13 out of 152 reviews" "
Rating 2 - Terrible. 10 out of 152 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.
Stayed 1 night in Nov 2023

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 3 nights in Sep 2023

2/10 Terrible

Zineb

Disliked: Staff & service
Stayed 1 night in Apr 2023

6/10 Okay

Alanna

Disliked: Staff & service
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
Stayed 2 nights in Sep 2022

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would go back in a heartbeat! Great place!
The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!
Stayed 1 night in May 2022

8/10 Good

Su

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

sudhir

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Imad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
It’s just ok
The hotel is unique in the sense that it’s an old palace. But because it was original, things were a bit dated. The restaurant area was nice but the food was overpriced and was just ok. The service was also just ok because they forgot certain things when we asked them to set something up. We ended up paying more for dinner because the waiter kept pushing us to get more things and misunderstood us and brought us stuff extra. Reception area was not easy to find. The best part is that this place is pretty close to the blue gate and entry to the Medina. Other than that, it’s definitely overpriced for what you get.
Stayed 3 nights in Aug 2019

6/10 Okay

Lars Tony

Disliked: Cleanliness, property conditions & facilities, room comfort
Fes
Extremely run down, slight odor, no hot water Seemed almost abandoned! Rooftop full of weeds and was only opened up for us, think we we’re the only guests.
Stayed 2 nights in Jul 2019

4/10 Poor

scott

Disliked: Staff & service, property conditions & facilities, room comfort
Sheherazade scam
Pretty Riad in the medina. Over all not worth the price. Owner does not seem trust worthy. Offers free guide to take you to his friends shops with over priced merchandise. I booked a suite and they tried to say a regular room was the same as the suite I booked. Classic bait and switch. Left a pair of sun glasses on table and staff said they didn't find them despite there only be about 10 guests staying there. Service extremely slow. Spa ok but very expensive
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Everything was wonderful! Amazing staff!
Stayed 3 nights in Apr 2019

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
50th Birthday Nightmare !
From the moment we set foot in the hotel we knew we had made a mistake ! We were never checked in properly or welcomed or explained to where anything was . Rooms were not what we had booked . Service appalling. Swimming pools so dirty and cold we could not use . Spa and treatments a total rip off and not proper procedures carried out . Restaurant very expensive and one meal was inedible . Drinks were extortionate and warm . The roof terrace was filthy and not pleasant to use . This is the 6th time I have been to Morrocco and 2nd time in Fes and have never experienced anything like this before . This was also the most expensive hotel I have ever stayed in while in Morrocco. When trying to sort this out with the owner , he was arrogant and down right rude . To totally finish our trip off , two of my friends who were with me had their phone chargers stolen and replaced with old tatty ones . They also did nothing to rectify the situation . We booked for 7 nights to celebrate my 50th Birthday . There were 9 of us in 4 rooms . What a total let down , totally disappointed with the hotel and service . Certainly won’t forget it . But unfortunately it will be memorable for all the wrong reasons . The Manager gave us a 30% discount on our bill , but it was nowhere near the discount that we should have received for our absolutely diabolical experience . Really don’t want anybody else to have to go through what we did at this so called luxury Palace . Avoid as it is disgraceful .
Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
We reserved two junior suites and they were vastly different. One was a very standard room, the other what I’d call a suite. It rained when we were there and there were few common spaces to go to that were warm. The roof deck was less appealing than I’ve seen in most other high end riads. The restaurant seemed set up to host events, not have a lovely local dinner (again, like other riads). There is so much potential in this property.
Stayed 2 nights in Mar 2019

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of peace
An oasis of peace, well located, excellent rooms, friendly and helpful staff. Speedy WIFI at the Patio, a little choppy in the rooms. Absolutely recommended.
Stayed 3 nights in Sep 2018

8/10 Good

M&S, San José Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Ryad! The staff was very friendly and helpful.
Stayed 1 night in Sep 2018

10/10 Excellent

Franck, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary beauty and exceptional luxury
This is the most famous luxury hotel in the region. This gem is an extraordinary palace with spectacular architecture ! We were welcomed by a very courteous and attentive service: they made us feel home. The suite was gorgeous, very luxurious, clean and exceptionally designed in accordance with traditions. Every detail is designed to perfection. Very comfy bed and beautiful bathroom. We had an exquisite dinner in the famous Moroccan restaurant. The palace is very romantic and we almost did not leave this gracious environment for the whole stay. The spa is spectacular with the finest technologies perfectly mixed with the stylish traditional design. The view on the Medina from the panoramic terrace is amazing. The location of the palace is also perfect to visit Fez and very practical since it has direct access by car. The reception service and management did an excellent job helping us to arrange the rest of our trip : this is what I call exceptional 5 star service !
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic ryad. Beautiful surroundings.
The most beautiful accommodations in a fantastic city.
Stayed 2 nights in Oct 2017

6/10 Okay

Bill, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful property - poorly managed
The hotel was very disorganized. I ordered a coke at the courtyard bar with ice, 15-20 minutes later the bartender apologized that they didn't have any ice in the hotel. I sent my shirt to be laundered and after inquiring once and being promised it would be sent up to my room I had to call the front desk to report that it hadn't arrived. A bigger issue was that the air conditioning in our room barely work at all. They promised that they would fix it and said that they had fixed it when we returned after a day of touring. When the temperature was only slightly cooler than the outside temperature after running all day we called again and they came to repair it. They cleaned the filter (very dirty) and topped off the coolant in the system. This sort of fixed the problem for about 12 hours. When we returned from our next day of touring the temperature was again barely above the outside air temperature.
Stayed 3 nights in Oct 2017

6/10 Okay

Meredith

Liked: Staff & service
Disliked: Property conditions & facilities
5 Stars?
I am amazed that other travelers rated this as a 5-star hotel. I think that 3-3.5 would be more appropriate. The hotel is in a relatively good location; however, upon arrival there is no one at the front door - simply a metal detector!! Not exactly the welcome I was hoping for. The hotel is nice but looks a bit 'tired' - More renovations are needed. The elevator was out of commission the entire time we were there (3 nights) - necessitating a walk up three flights of stairs to get to our room. The wait staff at the restaurant were wonderful, but the front desk people in general were not too knowledgable or helpful.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs a little more work
This hotel could be really great. The wait staff, in particular, were very attentive and professional. However, the renovations that seem to be taking place are not yet fully realized. When you arrive at the hotel, there is a security machine at the entrance--hardly a warm welcome (without a human, that is!) The elevator did not work throughout our stay, necessitating a walk up three flights of stairs (thank goodness our companion of 75 years old is in good condition.) We frequently needed to ask for items such as towels, water, etc. The front desk people were very nice, but not particularly helpful.
Stayed 1 night in Sep 2017

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth it!!
Amazing hotel!!!
Stayed 2 nights in Sep 2017

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Palace stay in Fes like Scheherazade
Fantastic Riad in Fes with beautiful swimming pool and spa, our accommodations were nice and clean and close enough to the center of the city, it was very hot and the courtyards could be maintained better. always playing nice music with charming lighting
Stayed 2 nights in Jun 2017

8/10 Good

Nasrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful Riad
The hotel has an amazing architecture and is beautiful. The staff, individually they are very very friendly and helpful but you feel that there are all stressed. The rooms are beautiful, the size of the Riad is quite large and it has two gorgeous pools, beautiful roof top and surprisingly has an elevator to take you up. The location of the Riad is very very convenient and you can just walk to the shops and restaurants. One important point is that the taxi or a car can just pull right into the hotel door despite the hotel being in Madineh making it very accessible..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Passent

Liked: Cleanliness, staff & service
Quality control needed
We had to upgrade to royal sweet to get a good accessible room , there weren't garbage bins neither in z room nor in z toilet, AC wasn't working & it took them a while to fix it , spa & Hamam experience was very bad, It could be much better with a bit of more quality control, staff and owner trying hard

6/10 Okay

Chantalle

Liked: Cleanliness, room comfort
Beautiful hotel but not 5 *
Location - close to the medina, and a 10 min taxi ride to the new town. Taxi's can drop you right outside the hotel door, so don't be folled into walking down the street when you first arrive. Health and safety - My daughter cut her leg on the table and my new trousers got damaged. When I showed them my daughter's leg and my trousers, they said this was part of the charm of the hotel. BUt they did offer to put a table cloth over the table. Around the pool is dangerous as there are no anti slip mats. My children were told off for walking water 1m away from the pool side! Food - We had breakfast included. On our first morning we had to ask for fruit. There is a selection of items brought out - semolina cakes (very bland), croissants were dry (they are more moist in the airport), 4 slices of fresh bread was brought out to us. If you want English tea ask for Lipton tea. It does take 20 mins for them to bring it to you. We had to ask for a new pot as it arrived luke warm. Coffee arrives very promptly and is bitter. When we asked for extras, they were always obliging. Arrival - we were told to wait at the restaurant table before checking in. Where they brought a selection of cookies and mint tea. We asked for water for the kids, which they did. The building and decor is so beautiful and a pleasure to look at. They could do with an information book in the rooms as you have to ask for everything from wifi codes, to breakfast times and what is included as part of your stay

8/10 Good

Nihar

Liked: Cleanliness, room comfort
Good location, beautiful rooms, ok service
Beautiful hotel. However service is a bit disorganized. Hotel room was beautiful and location was great walking distance to blue gate. Breakfast could have some hot / savoury options.

10/10 Excellent

Bruce, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular palace and exceptional restaurant
We were amazed by the spectacular beauty of this 5 star palace. The service is extremely kind and helpful. The architecture is incredibly beautiful ! The management is very professional and friendly. The moroccan restaurant is extraordinary and very refined. Every dish was very sophisticated and exquisitely cooked. The suite was gorgeous with a spectacular decor and a very comfortable bed. The bathroom is huge and very luxurious. The spa is marvelous with a superb decor and excellent equipments. The breakfast in the patio was wonderful listening to the birds. The panoramic terrace is spectacular with a panoramic view on the Medina and a sublime design. The pools are magnificent. This award-winning palace is the most beautiful luxury hotel in Morocco.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Hotel and Staff
Room 16 a little noisy as backed onto the alleyway and as no double glazing a lot of talking woke you up in the morning.

8/10 Good

Feras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Experience
Amazing property. Beautiful, ornate rooms. Great and friendly service.

10/10 Excellent

Ryan, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best palace ever ! Exquisite restaurant !
The best of Moroccan culture and hospitality ! This very famous palace is unparalleled ! The most amazing stay of my lifetime in a splendid palace where we were greeted like royalty. The location is perfect to visit the medina and all local attractions. The architecture is marvelous and the service is outstanding. The level of comfort is exceptional. Very professional and friendly reception staff. This 5 stars palace is legendary and definitely lives up to its excellent international reputation. The suite was very spacious and very tastefully designed. The bathroom is marvelous and everything is perfectly maintained. The bed is very comfy. The beautiful restaurant is outstanding and the Moroccan cuisine is the best ever ! The pools are marvelous and the awarded spa is indeed extraordinary ! The atmosphere is very serene, elegant and romantic. The perfect palace for a romantic stay. Excellent value for money. A magical experience I highly recommend !

10/10 Excellent

Danielle, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding spa and exceptional architecture
We experienced the warmest greeting we ever got in a luxury hotel. The architecture is outstandingly beautiful. One of the most special places in the world. The setting is amazing and very romantic. The service is outstandingly kind and professional. Our suite was a very spacious masterpiece with exceptional moroccan design and an outstanging bathroom ( amazing jacuzzi, fine marble... ). The breakfast is outstanding. The bed is very comfortable. The spa is unparalleled with an exceptional design and a tremendous pool. The restaurant deserves its excellent reputation: The patio is gorgeous for a romantic dinner, the service is very welcoming and the cuisine is outstanding. The staff was very helpful and made us feel home in this outstanding palace. Excellent value for money. I highly recommend to stay in this legendary palace.

10/10 Excellent

jumah, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place but small touch should not be ignored like doors locks

10/10 Excellent

Roger, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular palace and amazing spa
This palace is my all-time favorite luxury hotel. The architecture of the palace is amazingly gorgeous and the decor is very elegant. The suite is very clean, spacious, fantastically furnished and very comfortable. The internet wifi connexion is excellent. The bathroom is fabulous and has excellent modern equipments. The spa is by far the most beautiful and relaxing I have visited. The panoramic terrace has spectacular views on the city. The restaurant is fantastic and the atmosphere is very romantic. The cuisine is very refined and the setting is amazing. The breakfast is fantastic. The facilities are very luxurious and well maintained. The pools are gorgeous and impressive. The value for money is excellent for such a prestigious palace. A world class luxury palace that I highly recommend.

4/10 Poor

giampiero, new york

Disliked: Staff & service, property conditions & facilities, room comfort
the hotel is much more expensive for what they offer

10/10 Excellent

Marion, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing palace with fabulous 5 star service
The palace is stunningly gorgeous with its spectacular architecture and incredibly luxurious suites. The service was absolutely perfect, very knowledgeable and so kind. The locaton is perfect to visit the Medina: it is close to all monuments; quiet; accessible by car and most importantly very safe. It was the best experience of my life in a 5 star luxury hotel. Our luxurious suite was very spacious and beautifully decorated. The bathroom is marvelous with a splendid Jaccuzi and lavish moroccan design. The gastronomic restaurant is very romantic and serves exquisite gastronomy. The spa is a masterpiece, it was a one of a kind relaxation day in this heaven. The hammam is amazing. I highly recommend this superb palace for a stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast needs significant improvement for a beautiful place as this!

10/10 Excellent

NADIA, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class luxury palace!! Excellent restaurant!
Perfect Palace!! Perfect service!! Stunningly beautiful signature spa!! Excellent restaurant!! The most gorgeous palace I've seen in Morocco!! The senior suite is incredibly luxurious with very chic and authentic details. Gorgeous marble bathroom with cutting-edge equipments and authentic design. This palace combines a singular cultural experience in a very romantic atmosphere with the best of the luxury world!! The staff is very professional and highly attentive to make our stay perfect. Definitely the best luxury hotel in Morocco!! An unparelleled oasis of Luxury, Gastronomy and beauty. An architectural masterpiece!!

10/10 Excellent

Beth, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very grand Riad
Stunning large Riad with warm, friendly staff. The only downsides were that the spa facilities weren't working properly (maybe because it was winter) and the food wasn't that great. I also don't think there was a roof terrace. But for sheer size and beauty it's well worth a visit.

10/10 Excellent

Thomas, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent palace with excellent service
One of the best properties in the world ! So beautiful and authentic ! Everything was perfect at this luxurious palace. The location is ideal inside the Medina. Service was extremely professional. The centuries old garden and pools are gorgeous ! The spa is amazingly beautiful ! We have been stunned by the lavish beauty of this extraordinary luxury hotel. The suite was very large with fabulous typical decoration and a very luxurious bathroom with a very modern jaccuzi. The value for price is excellent. We will never forget the exceptional quality of this wondrous palace. I highly recommend this luxury hotel for a romantic trip. Thank you so much for the exceptional experience !

4/10 Poor

Verified traveller

Disliked: Staff & service
Looked good on line, but deceiving.
Disappointing, besides a bad check in experience (over an hr), our room was lacking things like water, tissues, towels, etc. There were issues with a wine switch at dinner, doubling the cost and they tried to ignore our agreed upon price for the room and charge hundreds more. Both of those items were brought up to manager and corrected upon checkout. Also, courtyard and tables were not completely cleaned up from dinner so when we arrived for breakfast, dinner glasses and bottles, etc were still left out. Not the quality of a hotel I would recommend or stay at ever again.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Town
It is the best hotel in town with an excellent service, a beautiful pool and a wonderful restaurant. We have enjoyed a lunch at the restaurant with my wife and I can say without any doubt it is the best restaurant in Fes. The room was beautiful with a very nice bathroom. The direction was very attentive and generous. I recommend it strongly for business travels.
Dear Louis, On behalf of all the staff we would like to say thank you for your comments. It ws indeed a pleasure receiving you at the Palais Sheherazade & Spa. We look forward to welcoming you very soon. Kind regards

10/10 Excellent

Michel, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury, beauty and perfect service !
A legendary Palace with extraordinary service, amazing architecture, an enchanting Spa and the best Moroccan restaurant ever! We have read a very elogious press article on this luxury hotel which convinced us to stay here : It exceeded all our expectations !!! The Spa is a stunning oriental oasis with cutting-edge equipment and fantastic staff ! We had a very relaxing Hammam and an enchanting day sunbathing and swimming in the amazing pools. We also had a massage which was extremely pleasant with very high quality products from Anne Semonin and very competent staff. A special mention to the inner pool of the spa which is a design and technology masterpiece ! The Suite was superb with a magnificent decoration ( refined antiquities, beautiful traditional artworks... ) and romantic atmosphere. We had a beautiful view on the luxuriant garden, a very large comfortable bed and the most beautiful hand-made details I have ever seen in a hotel suite ! The bathroom is very spacious and has excellent equipment. The diner in the patio is delicious and the Moroccan gastronomical menu is a pleasure for senses and it is difficult to convey the beauty of this restaurant in words... Simply gorgeous !!!! There was a very famous american rock-star staying at the hotel at the same period, we have very much appreciated the fact that all guests at the hotel were treated with the same personalized attentions : the staff was always attentive to our needs, very professional and extremely kind.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Friday night stay.
We were greeted with a mint tea which was very nice, then shown to our room which was lovely. We had been upgraded to a bigger room ,directly accessed from the court yard. We went out for a meal and when we returned about 9pm there was loud music playing. I didn't think anything of it really but it could be clearly heard in our room. It continued into the early hours. We had to get up at 5am for our flight so after hardly any sleep we were a bit dissapointed in our last night in Morrocco.

10/10 Excellent

Carole Granade, Lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing palace
We enjoyed a great two night stays at this amazing palace. Thanks for the welcome.

8/10 Good

dean, london

Liked: Cleanliness, property conditions & facilities, room comfort
A wonderful surprise
The hotel far exceeded our expectation after reading some of the previous negative reviews I felt that they were very harsh.the staff were warm and friendly and the rooms were very comfortable and Moroccan chic as was advertised. If I had one complaint it would beware the receptionist did try to over charge me by claiming that expedia charged me the wrong price however I stood my ground and was chafed the agreed price. That being the only blip in what otherwise was a great experience in a beautiful city and country. I would highly recommend.

6/10 Okay

MC

Liked: Cleanliness, property conditions & facilities
Difficulty to find
.We had requested 2 single beds and when we arrived they had queen bed bedroom ready for us. After a small debate they finally gave us another bedroom. The stay was OK

2/10 Terrible

Adrien

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!
Stayed 3 nights in Mar 2024