The staff that I was in contact with was amazing. The rooms were disgusting. The first room we were given was so full of dog hair and dog poop smashed in the couch the smell was awful that I called and asked the front desk for a different room. We were given another room immeadiately and when we entered that room, it smelled of rancid fried food, the carpet trim was all ripped up, and the couch had tears in it. There were no other rooms available and because I was with other parties we had no choice but to stay. When I complained again in the morning, the man at the front desk stated- I know, I have been in there and I don't know how we are going to get that smell out. So now, both rooms have been validated for being gross, I was still unable to get a refund.