Ratings based on 266 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveller from Denver, CO

Convenient but far

Posted 12-Aug-2014
Pros: The breakfast is good, and hot food options change each day. Staff was friendly. They have free dinner.
Cons: The gym equipment. Loud doors.
Location: The drive to Napa and Sonoma isn't far, but watch out for weekday traffic
Our stay was pretty good. We had a queen suite which had a couch and a large bathroom, and a small kitchenette (fridge, stove, dishwasher, no oven). The gym was a little disappointing- no mats for exercising, so you're on the floor which is not the most comfortable place, the carpet isn't great. Staff was very friendly and had good tips for local hiking. .
Comment from Hotel Management
14-Aug-2014 by Guest Services Lead, Hotel Management
Hi Erin of Denver, CO! Thank you so much for taking the time in writing us a 4 star review! We apologize that we fell short on your expectation with regards to our 24 hour fitness room facility. We do appreciate your feedback and we are hoping to seeing you back here at our hotel. Again, thank you so much!
5 out of 5
Recommended
for Everyone
by A verified traveller from Tacoma, WA

Very nice hotel!

Posted 9-Aug-2014
Fantastic stay! We arrived late and were greeted by a very pleasant desk attendant. It was a beautiful time at a great facility.
Comment from Hotel Management
12-Aug-2014 by Guest Services Lead, Hotel Management
Dear Shannon of Tacoma, WA, I am very pleased to see the 5 star review you gave us, I really appreciate your feedback, thank you so much! The Front Desk Agent who checked you in will be very happy when I share this with her. Again, thank you so much and we are looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

clean and comfortable of room

Posted 27-Jul-2014
Pros: friendly staff
Cons: Elevator !!!!!
Overall it was a nice experience to stay at this hotel. Size of the room is comfortable and clean.
Comment from Hotel Management
3-Aug-2014 by Guest Services Lead, Hotel Management
Hi Carol of Los Angeles, thank you very much for your review, we appreciate your feedback and we are looking forward to seeing you at our hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great for business or vacation

Posted 14-Jul-2014
Pros: Clean, comfortable, kitchen facilities, quiet.
Great place; close to restaurants, grocery store, etc.
Comment from Hotel Management
17-Jul-2014 by Guest Services Lead, Hotel Management
Thank you Maggie for taking the time to write a review for Staybridge Suites Fairfield/Napa. We are thrilled to know that you loved our location and that you value our facilities and amenities. We appreciate your feedback, thank you so much and we hope to see you again when you're back in the area.
5 out of 5
Recommended
for Everyone
by Lou from Las Vegas, NV

Spacious, Clean Rooms

Posted 16-Jun-2014
Pros: Free parking, free breakfast, free laundry room, free wireless internet, friendly staff, comfortable bed.
Nice hotel that's within a 20 minute drive to Napa wine country. Spacious rooms, ceiling fans, refrigerator and dishwasher in room.
Comment from Hotel Management
29-Jun-2014 by Guest Services Lead, Hotel Management
Hi Lou, thanks so much for writing a good review for our hotel! We are glad that we were able to exceed your expectations from our hotel. It is really great to know that you value our rooms and location in this hotel. Looking forward to seeing you again!
5 out of 5
Recommended
for Families
by A verified traveller

convenient location

Posted 2-Jun-2014 on Hotels.com
convenient, clean, comfortable, mini kitchen good add, layout of room good for a few people - it worked
Comment from Hotel Management
9-Aug-2014 by Guest Services Lead, Hotel Management
Thank you so much for taking the time to do the review. We are happy that you recognize the features of our hotel. We try to maintain the cleanliness of the facilities to make it more comfortable and convenient for all of our guests. All of our rooms are suites and they all have a mini kitchen for use of all our guests who loves to cook or are here for a longer period of time. Again, thank you so much for your time and we are looking forward to seeing you again.
3 out of 5
Recommended
for Everyone
by A verified traveller from North Carolina

Some good some bad

Posted 2-Jun-2014
The location was great. Close to 2 major highways to give access to Napa, San Francisco etc. Breakfasts were good. On weekends there is no housekeeping. Even when we requested a towel change there was none.
Comment from Hotel Management
4-Jun-2014 by Guest Services Lead, Hotel Management
Thank you for taking the time in writing a review about our hotel. We are glad that we meet your expectations on the breakfast that we serve our valued guests and our location really gives us the opportunity to give our guests easy way to get at the most visited places in the area. We really do apologize that your request was not given, we are already looking into what really happened so that instances like this can be prevented. We hope that you come back and we will make sure that it will be different this time and that we'll be able to go beyond your expectations. Thank you so much.
5 out of 5
Recommended
for Families
by A verified traveller

great service

Posted 1-Jun-2014 on Hotels.com
They were very kind and caring. Also there is a breakfast buffet in the morning for free.
Comment from Hotel Management
9-Aug-2014 by Guest Services Lead, Hotel Management
We appreciate your time in making the review. It is really heart warming to hear our guests value our employees' hard work. The breakfast buffet is for all of our guests to enjoy every morning and we are happy to be a part of starting you day right by making a good breakfast for everyone. Again, thank you so much.
5 out of 5
Recommended
by A verified traveller

Posted 29-May-2014 on Hotels.com
it was very pleasant, it had a dishwasher, stove, mircowave, and dishes, i could have stayed for a week if needed :D
Comment from Hotel Management
9-Aug-2014 by Guest Services Lead, Hotel Management
Thank you so much for taking the time to do the review. We are very glad that you appreciate all the amenities we have in the suites. We try our best to make all of our guests get comfortable stay and make them feel like our hotel is their home away from home. We are looking forward to seeing you back at our hotel. Thank you.
2 out of 5
Recommended
by JP from NOLA

Could have been worse. Could have been better

Posted 20-May-2014 on Hotels.com
We were on a napa valley vacation. We chose this place since it was right outside of napa and was cheaper. Our room seemed to have water damage from a water leak above us. One day the power went out for hours. The social hour is not what it's made to be, it's just hot dogs and cheap wine. The plus side is its cheap for the area and just a few miles away from downtown napa. Oh and FYI there isn't maid service everyday. One day we didn't even get towels.
Comment from Hotel Management
2-Aug-2014 by Guest Services Lead, Hotel Management
We appreciate you taking the time to post a review for us. I do apologize that your stay was anything less than excellent. Unfortunately, we did have a problem with PG&E working in the area and accidentally cutting a power cord to the area. As a result, we had to BBQ hot dogs on the grill. As for the water leak, we will definitely be looking into the matter, and appreciate you bringing it to our attention. As an extended stay hotel, we only offer light housekeeping service on week days, and by request on the weekends. If you were here on a weekday and did not get your service, I do sincerely apologize for us missing you. If you are in the area again, we hope you choose our hotel, we would love to give it another shot at making your stay excellent and welcoming. Thank you, Anthony Guest Services Lead