Ratings based on 290 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ny ny

Posted 19-Nov-2014
Comfortable bed, two burner stove, full sized fridge, microwave, toaster, coffee maker, pull-out sofa. Clean room and bathroom. Breakfast was good- definitely will be filling. Pool and hot tub open until 10pm. One can easily walk to the grocery store. Napa valley about a 20 min drive (Sonoma or Alexander within 1:30). *Hotel usually recommends Sticky Rice as a restaurant --- was over priced and not the greatest... Another recommendation was for soul food... It was delicious!!! Chez soul Louisiana BBQ. Huge meal for two less than 30$- and was by far the best meal... If u like Soul Food - it's a must. It takes about a 15 min drive into Fairfield.
Comment from Hotel Management
22-Nov-2014 by Guest Services Lead, Hotel Management
Thank you very much for your recommendations! We appreciate your very detailed review and we are thrilled to hear that you loved the comforts of our rooms, the complimentary breakfast, the pool and our central location. We appreciate your feedback and we will be looking forward to your next visit.
2 out of 5
by A verified traveller

Not so great.

Posted 21-Oct-2014
Started off good. Our check in was pleasant. Staff was friendly. Then we got upstairs...key did not work properly (during the entire stay we had to ask for new keys 4 times!) Room was in decent condition but the bathroom was not very clean and our bed was horrible. The pillows were like cotton balls thrown into a pillow case. The following morning we went down for breakfast and it was disgusting. Not clean and flys roaming around the fruit. Coffee was empty and food served for breakfast was not very good quality. Staff was as helpful as they could be with what they had to work with.
Comment from Hotel Management
25-Oct-2014 by Guest Services Lead, Hotel Management
Dear Guest, Thank you for taking the time to share your experience with the travel community. I am extremely disappointed to hear of your experience as it is very uncharacteristic of the service we are known for. Our goal is to exceed the expectations of all our guests but it is clear that we failed to accomplish this during your stay with us. Please be rest assured that these concerns are already being addressed. again, I am truly sorry for the inconvenience this had brought you and we hope that you will still give us another chance. We will be looking forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Oregon

Great Service

Posted 12-Oct-2014
Pros: Same as above
Cons: Nothing
Location: Close to Napa Valley Wineries, and the staff reccomended an excellent steak house.
The staff was so helpful and kind. The room was clean, well stocked, and comfortable. Couldn't ask for a nicer hotel or staff. Thanks to all involved
Comment from Hotel Management
15-Oct-2014 by Guest Services Lead, Hotel Management
Hello She of Oregon! I am so thrilled that you were able to experience a wonderful stay at the Staybridge Suites in Fairfield. We appreciate your feedback so much and we will share this to our team so they know that their hard work and dedication are very much appreciated. Thank you so much for choosing us again and we will be looking forward to your next visit. Best Regards, IK
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 6-Oct-2014
Pros: Very large rooms and excellent breakfast
Cons: menu rotation for breakfast
Location: Traffic is getting terrible
Very comfortable and pleasent stay. The room are large and clean. Breakfast is satisfying. The hotel location requires driving and traffic is terrible.
Comment from Hotel Management
15-Oct-2014 by Guest Services Lead, Hotel Management
Dear Guest, Thank you very much for staying with us and writing us a feedback. I am really glad that you appreciate your suite and the breakfast we served. It's really unfortunate that you have caught the traffic during your stay. I hope that when you come back, all the construction going on will be done. Again, thank you so much for staying with us and we hope to see you soon. Best Regards, IK
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Sep-2014
Everything good except the TV in the dining room was blasting and I could hear it at 5:30 am in the morning. Staff was notified and the next day the volume was turned down.
Comment from Hotel Management
24-Sep-2014 by Guest Services Lead, Hotel Management
Thank you so much for writing us a feedback. I apologize for the inconvenience this may have caused you, I remember talking to you that morning and I made sure that it doesn't happen anymore. It was really good that you did not experience the same issue the next day. Letting the Front Desk know about a problem really helps resolve issues. We appreciate your feedback and thank you for choosing Staybridge Suite Fairfield.
5 out of 5
Recommended
by Michelle Shepherdfrom Las Vegas

Staybridge Suites are THE BEST!

Posted 25-Aug-2014 on Hotels.com
Wonderful place, wonderful staff, all the perks make Staybridge Suites the must stay place when traveling
Comment from Hotel Management
1-Nov-2014 by Guest Services Lead, Hotel Management
Hi Michelle Shepherd of Las Vegas! Thank you so much for giving us wonderful review, we are so glad that we were able to exceed your expectations with regards to our staff and our hotel. We love that you appreciate all of our perks, thanks again and we will look forward to your next visit.
4 out of 5
Recommended
for Families
by Elifrom Baltimore, MD

Clean with friendly staff

Posted 14-Aug-2014 on Hotels.com
Spent one night at Hotel, the room was spacious and clean. The staff was friendly. Breakfast was free.
Comment from Hotel Management
18-Oct-2014 by Guest Services Lead, Hotel Management
Dear Eli of Baltimore, MD Thank you for taking the time in writing us a 4 star review. We appreciate your feedback and looking forward to your next visit with us.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Denver, CO

Convenient but far

Posted 12-Aug-2014
Pros: The breakfast is good, and hot food options change each day. Staff was friendly. They have free dinner.
Cons: The gym equipment. Loud doors.
Location: The drive to Napa and Sonoma isn't far, but watch out for weekday traffic
Our stay was pretty good. We had a queen suite which had a couch and a large bathroom, and a small kitchenette (fridge, stove, dishwasher, no oven). The gym was a little disappointing- no mats for exercising, so you're on the floor which is not the most comfortable place, the carpet isn't great. Staff was very friendly and had good tips for local hiking. .
Comment from Hotel Management
14-Aug-2014 by Guest Services Lead, Hotel Management
Hi Erin of Denver, CO! Thank you so much for taking the time in writing us a 4 star review! We apologize that we fell short on your expectation with regards to our 24 hour fitness room facility. We do appreciate your feedback and we are hoping to seeing you back here at our hotel. Again, thank you so much!
5 out of 5
Recommended
by Charlesfrom Reno, Nevada

Very Impressed

Posted 10-Aug-2014 on Hotels.com
We never expected we will like this hotel. We stayed in a lot of different hotels before and never Staybridge. We were surprised with how nice the hotel was. We also liked this hotel's "evening social." The hotel hosts it and serves light dinner. Aside from their free hot breakfast and the "evening social," all the staff we dealt with were so nice, professional, and helpful. We always check in our hotel late in the evening after we visited all the places we planned for that day and have all our things in the back of our car. This particular Staybridge let us leave our things in their office when we got their before the 3pm check in time. It was very convenient for us. We go to the Bay Area at least twice a year. We will definitely use this particular hotel in the future.
Comment from Hotel Management
11-Oct-2014 by Guest Services Lead, Hotel Management
Thank you so much Charles of Reno, Nevada for choosing Staybridge Suites Fairfield. We are beyond happy that we were able to exceed your expectations with our wonderful staff service and the complimentary evening social and breakfast service we do. We thank you for being understanding about not being able to check you in early, we just love to have guests like you! We are excited for your next visit and looking forward to it. Again, thank you so much!
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 10-Aug-2014 on Hotels.com