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Clarion Hotel & Suites Fairbanks near Ft. Wainwright – Avis

3 out of 5
Clarion Hotel & Suites Fairbanks near Ft. Wainwright
95 10th Ave, Fairbanks, AK

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 322 avis sur 1000." "
Note de 8 – Bien, d’après 411 avis sur 1000." "
Note de 6 – Acceptable, d’après 165 avis sur 1000." "
Note de 4 – Médiocre, d’après 59 avis sur 1000." "
Note de 2 – Terrible, d’après 43 avis sur 1000." "

8,2/10

Propreté

8,4/10

Service et personnel

7,6/10

Commodités

7,6/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Eric

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Une valeur sùre.
Chambre spacieuse, au calme, bonne literie, Wifi ok, petit dej compris ok, salle du petit dej sympas, à 10 minutes à pied du "centre ville", navette aéroport gratuite 24/24 toutes les heures. Bref, une valeur sure et bon rapport qualité prix. Si il y avais qque chose à dire de négatif, pas de petit supermarché à proximité immédiate, mais l'hôtel a un restaurant et des distributeur de chips/sucrerie/boissons.
Séjour de 2 nuits en septembre 2017
Guest Relations a répondu le 5 oct. 2017
Nous vous remercions de votre avis et de votre note, nous sommes heureux que vous ayez apprécié votre séjour chez nous.

10/10 – Excellent

Michelle, Indianapolis

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was comfortable and clean. There were lots of dining options within a walkable distance. There's also a shuttle for airport transportation.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Tina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Breakfast was very nice, good selections. Decore was old, but room was clean. Staff was great, sent the shuttle to pick us up at 12:30 am.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Ruby

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en janvier 2024
Front Desk a répondu le 3 avr. 2024
Thank you for taking the time to give us your feedback!

10/10 – Excellent

maria

Points forts : Propreté, commodités
Good service and good breakfast
Séjour de 1 nuit en mars 2024
Front Desk a répondu le 2 avr. 2024
Thank you for taking the time to review our location. I am glad to hear you enjoyed the complimentary breakfast.

4/10 – Médiocre

Jason

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hot showers are a must!
Séjour de 1 nuit en mars 2024
Guest Services Representative a répondu le 31 mars 2024
Sorry for the hot water issues. We are currently working on replacing circulation pumps for the hot water.Again sorry for the inconvenience you experienced during your stay.

10/10 – Excellent

Donna, Milton

Points forts : Propreté, service et personnel et commodités.
Even though it is an older building, it was very clean. The beds and pillows were so comfortable
Séjour de 3 nuits en mars 2024
Guest Services Representative a répondu le 31 mars 2024
Thank you for leaving us a review. Glad you enjoyed your stay.

6/10 – Acceptable

Pauline

Points forts : Propreté
Séjour de 5 nuits en mars 2024
Guest Services Representative a répondu le 31 mars 2024
Sorry you didn't fully enjoy your stay.

8/10 – Bien

Seungpil

Points forts : Propreté, service et personnel
The bed was soft and the bathroom was in good condition.
Séjour de 6 nuits en mars 2024
Guest Services Representative a répondu le 27 mars 2024
Thank you for leaving us a review. Glad you enjoyed your stay.

10/10 – Excellent

Dean

Séjour de 1 nuit en mars 2024
Brad a répondu le 12 avr. 2024
We really appreciate the feedback and you staying with us! Hope to have you again!

8/10 – Bien

Richard A

Voyage en famille
Points forts : Service et personnel
A bit worn and dated. The staff, though, was not; they were very friendly, helpful, and accommodating.
Séjour de 3 nuits en mars 2024
Cass Housekeeping Manager a répondu le 27 mars 2024
Thank you for the review. We are working on updating as we are able. Glad to hear the staff was helpful during your stay.

8/10 – Bien

Kelsey

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités
We stayed 6 nights recently. All staff members were welcoming, accommodating, and helpful. Bed sheets did have stains upon check in. Limited dining both inside and around the property. Breakfast only served from 6-9am and then dinner served from 5-9pm. Off property options are a little bit of a walk.
Séjour de 6 nuits en mars 2024
Guest Services Representative a répondu le 27 mars 2024
Please let us apologize for the sheets upon check-in. Will work with our staff to do better checks while making beds.Thank you for choosing to stay with us here.

4/10 – Médiocre

sarah

Voyage d’affaires
The basement level (interestingly called the 4th floor) did not get Wi-Fi. The bicycle, treadmill and elliptical machines in the gym were all broken. There are no free weights/dumbbells. There is not hot water at high usage times for showering (8:30pm).
Séjour de 5 nuits en mars 2024
Guest Services Representative a répondu le 27 mars 2024
Sorry for the issues you had during your stay. We are currently waiting for new equipment to arrive for the gym. We are also working with a new internet provider and awaiting install.

8/10 – Bien

Alicia

Séjour de 1 nuit en mars 2024
Guest Services Representative a répondu le 27 mars 2024
Thank you for staying with us.

4/10 – Médiocre

jay dee

Points forts : Propreté
Points faibles : Service et personnel
Séjour de 3 nuits en mars 2024
Guest Services Representative a répondu le 27 mars 2024
Sorry you did not enjoy your stay.

10/10 – Excellent

Hua

Voyage en famille
Points forts : Propreté, service et personnel
WiFi is very pool
Séjour de 1 nuit en mars 2024
Guest Services Representative a répondu le 27 mars 2024
Thank you for your feedback. We are currently in the process of working with a new internet provider for the building.

10/10 – Excellent

Apurva

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room were spacious and clean. The food at the restaurant was actually good, deserves better than review on google. The staff was very helpful and welcoming.
Séjour de 1 nuit en mars 2024
Guest Services Representative a répondu le 27 mars 2024
Thank you for leaving a review. Glad you enjoyed your stay.

10/10 – Excellent

Stephen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
convenient location
Séjour de 4 nuits en mars 2024
Guest Services Representative a répondu le 27 mars 2024
Thank you for leaving a review. Glad you enjoyed your stay.

2/10 – Terrible

Jae Young

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
It was very nasty
Séjour de 1 nuit en mars 2024
Guest Services Representative a répondu le 27 mars 2024
Sorry you did not enjoy your stay with us.

8/10 – Bien

katie

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The location of the hotel was nice. Easy to get into town. Parking was fine. Noice level was alright. Mostly people in the hallways slamming doors & talking loud.
Séjour de 3 nuits en mars 2024
Guest Services Representative a répondu le 27 mars 2024
Thank you for leaving a review. Sorry for the noise level.

8/10 – Bien

Douglas

Séjour de 1 nuit en mars 2024
Front Desk a répondu le 2 avr. 2024
Thank you! I am glad you enjoyed your stay!

2/10 – Terrible

Lynette

Voyage en famille, Voyage en groupe
Points forts : Propreté
Points faibles : État et installations de l’hébergement
We checked in on Friday to no water in the shower and a nonworking tv. Shower finally fixed Saturday afternoon. General Manager offers to comp HALF a day. UNACCEPTABLE!
Séjour de 2 nuits en mars 2024
Guest Services Representative a répondu le 27 mars 2024
Please let us apologize for the issues you experienced during your stay.

2/10 – Terrible

Lizzie

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Rude awakening from management
Séjour de 1 nuit en mars 2024
Guest Services Representative a répondu le 27 mars 2024
Sorry you did not enjoy your stay with us.

10/10 – Excellent

Philip

Séjour de 1 nuit en mars 2024
Guest Services Representative a répondu le 31 mars 2024
Thank you for leaving us a review. Glad you enjoyed your stay.

10/10 – Excellent

Melisa

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Breakfast was very good and was nice having restaurant in hotel Chris was are server and very nice . Make sure you make a your Hotel shuttle request 24 hour in advance or transportation will not be available .we did not have a car for our stay a thought we could depend on shuttle from train station at 8pm on a Saturday NOPE !!! That was my only issue
Séjour de 3 nuits en mars 2024
Cass Housekeeping Manager a répondu le 12 mars 2024
Please accept our apologies for not having a shuttle available for your request. We are actively hiring for drivers and the management team is covering these when time and other things permit us to do them.

8/10 – Bien

Lori

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Airport shuttle service was great. The shuttle driver was really great, she gave us lots of great recommendations for dining and activities. Comfortable bed. Good breakfast
Séjour de 1 nuit en février 2024
Cass Housekeeping Manager a répondu le 27 mars 2024
Thank you for writing a review. Glad you enjoyed your stay.

8/10 – Bien

Mary

Points forts : Service et personnel, état et installations de l’hébergement
They had an ice sculpture of an eagle by the front entrance. This was during an ice sculpture competition and we enjoyed it. What I didn’t like was the extreme cold weather.
Séjour de 1 nuit en février 2024
DC a répondu le 4 mars 2024
I'm glad you enjoyed the ice sculptures and competitions. Those things only exist in cold weather, luckily you weren't here for the -40.

8/10 – Bien

Naomy

Points forts : Propreté, service et personnel
Séjour de 3 nuits en février 2024
Cass Housekeeping Manager a répondu le 27 mars 2024
Thank you for filling out the review.

8/10 – Bien

Vraj

Points forts : Service et personnel, état et installations de l’hébergement
Availability of drinking water fountain or a cooler would definitely be a plus.
Séjour de 2 nuits en février 2024
Cassandra Jensen a répondu le 20 févr. 2024
Please accept our apologies for the water machine being empty during your stay.We just recently renewed the contract with the water company.

6/10 – Acceptable

Lee

Voyage en groupe
It is old looking and smells a little. Breakfast ok just needs some up dating. It may just be what you get in Fairbanks
Séjour de 1 nuit en février 2024
Cassandra Jensen a répondu le 20 févr. 2024
We are under new ownership, the hotel is an older building and we are working on updates.

10/10 – Excellent

Claude

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great value, helpful staff.
Séjour de 6 nuits en février 2024
Cassandra Jensen a répondu le 18 févr. 2024
Thank you for staying with us. Glad you enjoyed your stay.

6/10 – Acceptable

Jiratha

Points forts : Propreté, service et personnel
Travel in winter with no car, this won't be the great choice. It's quite sm blocks away from foods, shops & cafe. But there's ubers, taxi, delivery that can be done. The room is spacious, has utensils, kitchetnetts & little electric stove, but it's quite dark esp. I got the 1st fl which I preferred not to open the curtain. There's also sm pipe or drain noise problem all days long (don't know about others). Water pressure with that shower head they got is 👎👎
Séjour de 3 nuits en février 2024
Cassandra Jensen a répondu le 8 févr. 2024
Thank you for your feedback.

10/10 – Excellent

Cristina

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
My mom and I stayed in this hotel for five nights, which was great! The best part was the staff! The general manager, Daniel, was super attentive and drove us several times to the airport to rent cars for our trip. We also used their shuttle services and Eliza was sooo helpful with tips around what to do in Fairbanks. At the reception desk we has Kristal that was extremely kind and super helpful w/ tips!! Thanks to the staff for a nice stay! Also breakfast were delicious! Suepr recommend.
Séjour de 6 nuits en janvier 2024
Brad a répondu le 5 févr. 2024
Thank you for your feedback, and we are happy you had a great time in Fairbanks! I'll be sure to pass the message along to everyone also.

8/10 – Bien

Cheryl

Voyage en famille
Points forts : Propreté, service et personnel
We chose this property because it has a kitchenette. Most of the staff at the front were super friendly and helpful. The hotel could use some updating but it was clean. We stayed for a week. They were understaffed. They didn’t come to clean our rooms while we were there.
Séjour de 7 nuits en décembre 2023
Brad a répondu le 5 févr. 2024
I want to apologize for us dropping the ball on cleaning your room. I hope we get an opportunity to change that next time you're here. Thanks for your feedback

2/10 – Terrible

Kristen

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room smellled bad and not enough light but smelled horrible.
Séjour de 1 nuit en janvier 2024
Brad a répondu le 15 janv. 2024
I am so sorry for the odor in your room. I hope in the future we have a chance to change the outcome! Thanks for your feedback.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
OK place to stay
Everything was as good as expected. Plenty of space in the room. There is a shuttle for travel to the airport but it doesn't start early enough for people leaving on an early morning flight. Location is good for a person staying in town for a few days.
Séjour de 1 nuit en janvier 2024
Brad a répondu le 15 janv. 2024
I do apologize for any inconvenience our shuttle service has caused. We are actively working on providing these services more regularly. Thanks for your feedback.

8/10 – Bien

Max

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Lady very nice, Man not so much
We were met by a delightful employee at the front desk on our arrival. We had a dog with us and we filled out the paperwork and deposit no problem. The problem we did encounter was on the next morning when we were getting ready to check out and get some breakfast. The fellow at the front desk was very short and unfriendly in his disposition and words when we came down by the front desk. l headed towards the side entrance to start the truck as we were in very cold - 17 degree temp and let the diesel truck warm up. The fellow at the counter told me the side door was not to be used, I said to him I believe it says exit on the sign and that the door is an egress from the building. That I had used the door last night to make sure the vehicle was ok. He said that it was not ok for me to use the side entrance as homeless people attempt to sneak in . he also said that if our dog did any damage to the room we would be charged for it. Like I did not already know that.. and he was not friendly, he has lost his compass on understanding that customers that stay at the Hotel are the reason he has a job and being kind in his words are important in the way people view the experience. Kind words can do wonders and he does not represent those kind of values. I think he just does not understand that concept. He acted like he was doing us a favor by letting us stay at the Hotel. very strange . I think he needs a little better understanding of how to talk to people. and be kind and thoughtful.
Séjour de 1 nuit en janvier 2024
Brad a répondu le 15 janv. 2024
I want to sincerely apologize for this interaction you had with our staff. I'm happy your stay wasn't affected by such , but will for sure relay this to our team. Thanks and hope to have you back soon.

8/10 – Bien

Wella mae Borja

Voyage de couple, Voyage en groupe
Points faibles : Commodités
What i like about it is the location itself its close to everything. Parking is easy. Staff is friendly. The place is a bit out dated. But the room is clean. Breakfast is good. And the bar.
Séjour de 4 nuits en janvier 2024
Brad a répondu le 15 janv. 2024
I want to thank you for your stay, time and feedback! We hop to see ya again soon!

8/10 – Bien

Robert

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was very spacious and clean, but very outdated. The hotel itself was very outdated. The breakfast was definitely not worth bragging about. Luckily the Crepery was nearby. Overall it was a decent stay.
Séjour de 4 nuits en décembre 2023
Brad a répondu le 15 janv. 2024
Thanks for the feedback!! We are actively working towards these kind of changes daily. Hope to have you back soon!

8/10 – Bien

stanley

Séjour de 3 nuits en décembre 2023
Brad a répondu le 15 janv. 2024
Thanks for the feedback!! Hope to have you back soon!

8/10 – Bien

Autumn

Voyage en famille
Points forts : Propreté, service et personnel
It’s an older building, but the staff is great . I’m very friendly. We drove in from Wasilla. Checking was fast was friendly service. The elevator has kind of a musty smell. The room was very clean. The beds were comfortable. The free breakfast was excellent. Overall, I would stay up this property again.
Séjour de 1 nuit en décembre 2023
Brad a répondu le 5 févr. 2024
We are so always happy when our guest are happy! This warms my heart and we would love to have you anytime! Thanks again!

10/10 – Excellent

Brenda

Points forts : Propreté, commodités
safe
Séjour de 2 nuits en décembre 2023
Daniel a répondu le 8 janv. 2024
Brenda, thanks for the review and we are happy you felt safe while you were with us.

8/10 – Bien

Swaraj

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good place to stay. Staff is friendly. Rooms were clean. Not a lot of crowds so may feel a little lonely.
Séjour de 3 nuits en décembre 2023
Daniel a répondu le 8 janv. 2024
Thank you so much for staying with us, sorry you felt lonely, but happy that you enjoyed your staff interactions.

10/10 – Excellent

Joshua

Séjour de 1 nuit en décembre 2023
Brad a répondu le 15 janv. 2024
Thanks for the feedback!! Hope to have you back soon!

6/10 – Acceptable

Nancy

Voyage en groupe
Points faibles : Service et personnel, état et installations de l’hébergement
Hotel offers shuttle service but it is VERY limited. We called as our flight was coming in late to let them know. They sent a driver at the orginal time, who waited a little bit then left. When we arrived we called and no shuttle service even tho the hours said they did. We had to get a taxi (no easy here) and they did not reimburse for the taxi. Next day we asked about a shuttle to go downtown, nope no shuttle. We only got a shuttle on our last day to the airport as we arranged it and checked on it every day including the morning we were leaving. Prior to stay was sent a note about the shuttle and where they could take us (some at an extra charge which was ok) but in reality they barely have shuttle service and will not go anywhere but the airport. Hotel is dated but not horrible. Beds were comfortable. Hotel room very dry, causing a nose bleed. Extra charge for towels. Guess we should have just put the towels by the elevator like others did.
Séjour de 3 nuits en décembre 2023
Brad a répondu le 12 déc. 2023
I want to sincerely apologize for any inconvenience this has cause. I've taken the liberty of refunding the charge for the towels and hope that you will give us another opportunity in the future to make things right. We are working daily trying to staff accordingly in order to provide all services in the future.

8/10 – Bien

Donald, San Jose

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The heat in the room was intermittent, sometime OK, sometimes not so good.
Séjour de 5 nuits en décembre 2023
Brad a répondu le 12 déc. 2023
Thanks for your feedback! We are working daily, making changes to better suit our guests on future stays.

8/10 – Bien

KOICHI

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
オーロラ鑑賞ロッジに有料だが送ってくれた
Séjour de 2 nuits en novembre 2023
Brad a répondu le 12 déc. 2023
スタッフ一同喜んで対応させていただきます。素晴らしいご滞在をお過ごしいただければ幸いです。

2/10 – Terrible

Daniel

Points faibles : Service et personnel
Séjour de 2 nuits en novembre 2023
Brad a répondu le 12 déc. 2023
I do apologize for any inconveniences you had with us on your recent stay. We hope to have you back for an opportunity to make it right!

10/10 – Excellent

Juan

Points forts : Service et personnel
Séjour de 1 nuit en novembre 2023
Brad a répondu le 27 nov. 2023
We are happy when you're happy! Thanks for the feed back and we hope to have you back soon.

10/10 – Excellent

Robert

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
Brad a répondu le 2 nov. 2023
We are always happy when you the guest is happy Robert!! We really appreciate your business and hope to see you again sometime soon! Well wishes,