I experienced an incident where my key didn't work, and my girlfriend had locked the door from inside and fallen asleep. To avoid waking her up, I went downstairs to seek help. Wendy reissued the card, but it still didn't work. She mentioned that the door may have been locked from the inside and there was limited action she could take. I politely inquired if there was any way she could assist in opening the door, as other hotels typically have master keys for emergency situations involving children or other unlikely events. I questioned what the hotel protocol would be in such a scenario. Unfortunately, Wendy responded rudely, telling me to leave instead of trying to find a solution. Her behavior was unprofessional, and it indicated a lack of proper customer service skills for a receptionist role.