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La Quinta Inn by Wyndham Everett – Avis

2.5 out of 5
La Quinta Inn by Wyndham Everett
12619 4th Ave West, Everett, WA

Avis

7,0

Bien

Note de 10 – Excellent, d’après 302 avis sur 1002." "
Note de 8 – Bien, d’après 260 avis sur 1002." "
Note de 6 – Acceptable, d’après 178 avis sur 1002." "
Note de 4 – Médiocre, d’après 119 avis sur 1002." "
Note de 2 – Terrible, d’après 143 avis sur 1002." "

7,4/10

Propreté

8,0/10

Service et personnel

6,8/10

Commodités

7,0/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

Vincent

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, confort de la chambre
Good Stay. Missing a desk in the room and the Wirless password has an issue the first day.
Séjour de 4 nuits en janvier 2023
Brian Thomas - General Manager a répondu le 16 mars 2023
Vincent,I'm sorry you had some issues with a missing desk and our WiFi service during your stay. I hope you will give us another chance to show you that your stay was not the norm!

6/10 – Acceptable

Brent

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
We sould hear the ladies cleaning the room next door very clearly. Has a dirty feel to the place. Needs some up grades. Shampoo and body was were empty. Breakfast was ok. But over all the one in Marysville is much better over all. Not the same stay for your money.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Katherine

Voyage en groupe
Points faibles : État et installations de l’hébergement
Room had obvious patched walls. Beds looked slept in / dirty linen and towels. Pool was dirty. Breakfast was lukewarm sausage and eggs.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Helen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
not bad
Séjour de 1 nuit en mai 2024

8/10 – Bien

Cherie

Points forts : Service et personnel
Guest with animals don’t seem to clean up outside the property so sometimes we come across a bit much poop on lawn and car park areas. Guest also been leaving garbage outside. Maybe the staff will have to monitor this a bit more. Other than that inside is good for a short trip. Staff are polite and breakfast is very good. Thumbs up on that. It is family friendly.
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

ronald

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Would stay again.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Christine

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
When I entered the building, no one is at the reception. The building looks old and it smells old carpet in the hallway and even in the room. We have to switch rooms because the carpet in the room is stained and filthy. So we changed room but the bedsheets is kind a dirty… there’s hair!and there’s stain on the carpet too! I asked for 2 keycards but he only gave me one keycard because they are running out! Rooms are not sound proofed! We can hear people talking in the other room.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Marco

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The rooms are ok clean and good beds.but felt like the property was still under construction or remodel.Staff great and friendly.parking great safe Hotel quiet.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Kwame

Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Suzanne

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Check in was inefficient, fridge was being defrosted and didn’t work, lots of slamming doors late into the night in the room right next door.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Anna

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First room we received had fluids spilled over floors and surfaces. Beds were made but sheets were dirty. Second room sheets looked dirty and bathroom had obvious signs of water damage that was not repaired. Doesn’t look like housekeeping cleans the rooms at all they just make up the beds and seems they use their own judgment if to change sheets or not. After receiving two dirty rooms we chose not stay and went across the parking lot to the Holiday Inn.
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Kelly

I specifically went with my child to use the pool and hot tub. Upon our arrival we were informed they were closed. We left after only 20 minutes of being there and refused a refund.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Kenia

Voyage de couple
Points forts : Propreté
I liked the cleanliness. I do feel like certain things would enhance the experience. Things like new fluffy pillows. The ones in our room were pretty flat. Also having tissues in the room would help.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

HAORAN

Séjour de 1 nuit en avril 2024

10/10 – Excellent

Benjamin

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good value, good stay, good breakfast!
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Tom

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, état et installations de l’hébergement
Felt extremely unsafe at this hotel with my family. There were people hanging around in the parking lot and in the hallways all throughout the hotel and our hallway smelled of fresh Cigarette smoke. We checked in around 5pm and decided to checkout and leave by 9:00pm. Would not recommend this hotel to anyone.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Andrea

Séjour de 1 nuit en avril 2024

8/10 – Bien

Babucarr

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Kayla

Séjour de 1 nuit en avril 2024

10/10 – Excellent

juschery

Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Rhianne

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Good location right off the highway, lots of places nearby to get food/supplies. Breakfast was a bit disappointing.
Séjour de 1 nuit en avril 2024
Landyn Curley - General Manager a répondu le 18 avr. 2024
Thank you for taking the time to share your feedback regarding your recent stay at La Quinta Inn by Wyndham Everett. We are glad to hear that you found our location convenient for accessing nearby amenities.We apologize that our breakfast did not meet your expectations. We strive to provide a variety of quality options to start the day right for our guests and your feedback is invaluable in helping us improve. We will take your comments into consideration as we continue to enhance our breakfast offerings.Thank you for choosing to stay with us and we hope to have the opportunity to better serve you in the future.

10/10 – Excellent

Freedom

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Jason

No
Séjour de 1 nuit en février 2024
5 star front desk agent a répondu le 9 avr. 2024
A 1? And no follow up statement with what propelled you to rate our property a 1? Do you think that is a fair assessment without giving us a reason why? If in fact we truly did not meet any of your expectations, (which we highly doubt), how would you expect a property to strive for improvement without any details provided by you of why you rated us a 1. We are hoping that in your case, that our 1-5 rating system confused you, and you thought a 1 was excellent. So the general public will now assume that our property was perfection. To enlighten you, for future reference a 1 out of 5 is equivalent to a poor rating. Which we know at this property cannot be possible. But thank you so much for your vague input!

2/10 – Terrible

Amit

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel
I experienced an incident where my key didn't work, and my girlfriend had locked the door from inside and fallen asleep. To avoid waking her up, I went downstairs to seek help. Wendy reissued the card, but it still didn't work. She mentioned that the door may have been locked from the inside and there was limited action she could take. I politely inquired if there was any way she could assist in opening the door, as other hotels typically have master keys for emergency situations involving children or other unlikely events. I questioned what the hotel protocol would be in such a scenario. Unfortunately, Wendy responded rudely, telling me to leave instead of trying to find a solution. Her behavior was unprofessional, and it indicated a lack of proper customer service skills for a receptionist role.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Marissa

Séjour de 1 nuit en avril 2024

8/10 – Bien

Mariann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice place. Would stay here again
Séjour de 1 nuit en avril 2024
Landyn Curley - General Manager a répondu le 10 avr. 2024
Thank you, Mariann, for the 4-star rating! We're thrilled you had a great experience at La Quinta Inn by Wyndham Everett. We look forward to welcoming you back soon!

10/10 – Excellent

Hugo

Points forts : Propreté, commodités et état et installations de l’hébergement.
Excellent location
Séjour de 1 nuit en mars 2024
Landyn Curley - General Manager a répondu le 10 avr. 2024
Thank you, Hugo! We're thrilled you loved our location. Looking forward to your next visit!

8/10 – Bien

Ma Virginia

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The staff was attentive
Séjour de 3 nuits en mars 2024
Landyn Curley - General Manager a répondu le 10 avr. 2024
For Ma Virginia's positive feedback highlighting the attentiveness of the staff and giving an overall score of 4, here's a suitable response:Thank you, Ma Virginia, for your kind words about our staff and for the 4-star rating! We're delighted to know you felt well taken care of during your stay. We look forward to having the opportunity to welcome you back to La Quinta Inn by Wyndham Everett for another great experience!

8/10 – Bien

Dave

Voyage de couple
Was an okay stay , thank you .
Séjour de 2 nuits en mars 2024
Landyn Curley - General Manager a répondu le 10 avr. 2024
Thank you, Dave, for the 4-star rating! We're thrilled you had a good experience at La Quinta Inn by Wyndham Everett. We look forward to welcoming you back soon!

10/10 – Excellent

Baljeet

Voyage en famille
N/a
Séjour de 1 nuit en mars 2024
Landyn Curley - General Manager a répondu le 10 avr. 2024
Thank you, Baljeet, for the 5-star rating! We're thrilled you had a great experience at La Quinta Inn by Wyndham Everett. We look forward to welcoming you back soon!

8/10 – Bien

Marilyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff very friendly and helpful
Séjour de 2 nuits en mars 2024
Landyn Curley - General Manager a répondu le 10 avr. 2024
Thank you, Marilyn, for the 4-star rating! We're thrilled you had a great experience at La Quinta Inn by Wyndham Everett. We look forward to welcoming you back soon!

10/10 – Excellent

Stephan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Landyn Curley - General Manager a répondu le 29 mars 2024
Stephan, thank you for the perfect rating! We're thrilled you had a great experience. Looking forward to your next visit!

10/10 – Excellent

James

Séjour de 1 nuit en mars 2024

10/10 – Excellent

Inez

Séjour de 1 nuit en mars 2024

2/10 – Terrible

Kam

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
Very poor customer service at the reception desk. Won’t come back or recommend this hotel.
Séjour de 2 nuits en mars 2024
Landyn Curley - General Manager a répondu le 29 mars 2024
Thank you for taking the time to share your feedback. We deeply regret to hear that your experience at our reception did not meet your expectations, and for any inconvenience this situation may have caused you. Our team strives to provide the highest level of customer service, and it seems we missed the mark during your visit.Please allow me to explain that our insistence on your dog being leashed is in compliance with Washington State law, which we are obliged to follow to ensure the safety and comfort of all our guests, including those with pets. We understand that this might have been frustrating, but our intention was never to inconvenience you; rather, it was to adhere to regulations that help us maintain a safe environment for everyone.We truly value your patronage and would like to address any unresolved issues directly, offering a resolution that demonstrates our commitment to your satisfaction. Our management team is keen on receiving your call or email, allowing us the chance to discuss how we can make amends and possibly turn your experience around.Your feedback is crucial to us as it helps identify areas needing improvement. We are sincerely committed to enhancing our services and guest interactions and hope you will consider discussing this matter further with us.

10/10 – Excellent

Bruce

Points forts : État et installations de l’hébergement
Loved the breakfast!
Séjour de 2 nuits en mars 2024
Landyn Curley - General Manager a répondu le 29 mars 2024
Bruce, we're so glad you loved the breakfast! Thank you for the perfect rating. We look forward to serving you again soon!

4/10 – Médiocre

Helen, Coquitlam

Voyage en famille, Voyage avec des animaux de compagnie
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Property is situated in a shady area, making it feel unsafe to walk around. Dog area needs grooming, people don't pick up after their pets. There is nowhere to actually walk your dog. The room itself is satisfactory. My overall stay, felt unsafe at night.
Séjour de 1 nuit en mars 2024
Landyn Curley - General Manager a répondu le 29 mars 2024
Thank you for sharing your concerns. We provide dog bags at our stations and encourage guests to maintain cleanliness. With the recent addition of the Sheriff's office next door, we're working towards a safer environment for all our guests. Your room satisfaction is noted, and we're here to enhance your overall security and comfort.

10/10 – Excellent

Wesley

Séjour de 1 nuit en mars 2024
Landyn Curley - General Manager a répondu le 29 mars 2024
Thank you, Wesley, for the perfect rating! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

6/10 – Acceptable

Michelle

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Tv didnt work and I paid for an accesible room and it was not accessiɓ
Séjour de 1 nuit en mars 2024
Landyn Curley - General Manager a répondu le 29 mars 2024
We're sorry for the inconvenience with the TV and accessible room not meeting expectations. Immediate actions are being taken to address these issues. We value your feedback and hope to make things right.

10/10 – Excellent

Donovan

Séjour de 1 nuit en mars 2024
Landyn Curley - General Manager a répondu le 10 avr. 2024
Thank you, Donovan, for the 5-star rating! We're thrilled you had a great experience at La Quinta Inn by Wyndham Everett. We look forward to welcoming you back soon!

10/10 – Excellent

Tiffany

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very friendly
Séjour de 2 nuits en mars 2024
Landyn Curley - General Manager a répondu le 17 mars 2024
Thank you for the kind words! We're thrilled to hear you found our team very friendly. Making our guests feel welcomed is what we strive for every day. Looking forward to having you with us again soon!

10/10 – Excellent

vicki

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Just a great all over place to stay and the staff and the manager were very helpful
Séjour de 1 nuit en mars 2024
Landyn Curley - General Manager a répondu le 11 mars 2024
Thank you for your glowing review and for choosing us again! We're thrilled you enjoyed your stay and found our team helpful. Looking forward to welcoming you back soon.

10/10 – Excellent

vicki

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was nice and clean and the staff was exceptionally nice. The manager he was very friendly and was very good with his staff made a great team and he was always smiling
Séjour de 1 nuit en février 2024
Landyn Curley - General Manager a répondu le 11 mars 2024
Thank you very much for your kind words and for taking the time to share your experience at La Quinta Inn by Wyndham Everett. We're thrilled to hear that you found our property nice and clean, and that the friendliness of our staff and management contributed to a great stay.It's heartening to know that our efforts to foster a welcoming and supportive team environment are noticeable and appreciated by our guests. A smile can go a long way, and we're glad you felt the positive vibes from our team, as we aim to make everyone's stay as enjoyable as possible.Your satisfaction and comfort are our top priorities, and feedback like yours serves as a wonderful encouragement to all of us here at La Quinta Inn by Wyndham Everett. We look forward to welcoming you back soon for another delightful experience.

2/10 – Terrible

Ma

Points faibles : Propreté, état et installations de l’hébergement
No me dejaron usar el hotel porque el sistema no estaba funcionando quiero mi rembolso por favor
Séjour de 1 nuit en mars 2024
Landyn Curley - Gerente General a répondu le 10 mars 2024
Lamento mucho los inconvenientes causados por el fallo de nuestro sistema durante su intento de check-in. Entendemos lo frustrante que esto debe haber sido para usted y queremos asegurarnos de que se haga justicia en esta situación.Se ha procesado el reembolso completo de su estancia, ya que no pudimos proporcionarle el servicio esperado debido a la caída de nuestro sistema. Este proceso puede tardar algunos días hábiles en reflejarse en su cuenta, dependiendo de su banco o método de pago utilizado.Valoramos mucho su comprensión y paciencia en este asunto. Nos gustaría tener otra oportunidad para demostrarle la calidad y el servicio que caracterizan a La Quinta Inn by Wyndham Everett.Si tiene más preguntas o necesidades, no dude en ponerse en contacto directamente conmigo.

6/10 – Acceptable

Ivan

Séjour de 1 nuit en mars 2024
Landyn Curley - General Manager a répondu le 29 mars 2024
Thank you, Ivan, for your feedback. We're working on enhancing our services and facilities to better meet your expectations. We hope to have the opportunity to offer you a more satisfying experience in the future.

10/10 – Excellent

Nancy

Séjour de 1 nuit en février 2024
Landyn Curley - General Manager a répondu le 10 mars 2024
Thank you for the excellent rating following your stay at La Quinta Inn by Wyndham Everett. We're thrilled to see that you were satisfied with your experience with us.Our team is committed to providing exceptional service and a comfortable stay for all our guests. We would love to hear more about what you enjoyed during your visit or if there are any areas we can improve on for future guests.We look forward to welcoming you back soon for another wonderful experience.

4/10 – Médiocre

Shelby

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
Needs updating and cleaning
Séjour de 1 nuit en février 2024
Landyn Curley - General Manager a répondu le 11 mars 2024
Thank you for sharing your feedback. We're sorry to hear that our property did not meet your expectations. We are taking your comments seriously and are currently working on updates and improvements. We hope to have the opportunity to provide you with a better experience in the future.

6/10 – Acceptable

Joy

Voyage d’affaires
Points forts : État et installations de l’hébergement
Points faibles : Confort de la chambre
Won’t be back
Room was very small. Had an adjoining room door that you could hear everything going on in there and it went on all night. Bed was horrible. The sides of the mattress were firm but the middle was softer so it was very hard for me to get out of the bed
Séjour de 1 nuit en février 2024
Landyn Curley - General Manager a répondu le 16 févr. 2024
Dear Joy,Thank you for sharing your feedback. We're sorry to hear the room did not meet your expectations. We note your comments on the room size, adjoining door, and mattress comfort. We're always looking at ways to improve our guest experience and will consider your feedback as we do so.For future stays, we recommend discussing any preferences or concerns with us upon booking or check-in, so we can do our best to accommodate your needs.

10/10 – Excellent

Hatty

Definitely next time!
Séjour de 1 nuit en février 2024
Landyn Curley - General Manager a répondu le 14 févr. 2024
Thank you so much for your 5/5 rating. We hope you had a great stay. Let us know when you're coming back to make your stay even better!

4/10 – Médiocre

Jessica

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Air conditioner not working properly. Room not clean. Drips from shampoo and some hair. Stains on curtains and carpet. Very noisy from other guests above us.
Séjour de 1 nuit en février 2024
LQ Team a répondu le 16 févr. 2024
Hi Jessica, I am sorry to hear about your experience at the property. Had we learned about this during your stay, it would've allowed us the chance to make it right before your departure. While we can't determine why the guests were noisy, we try our best to enforce quiet hours throughout the property.