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Reviews of Phoenix Inn Suites Eugene

2.5 out of 5
Phoenix Inn Suites Eugene
850 Franklin Blvd, Eugene, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 59 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled my reservation unilaterally.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They place is out of business but Expedia took our reservation anyway. There were no other hotels, so we had no place to stay.
Stayed 1 night in Jul 2021

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean, comfortable and located close to campus. Only drawback is it is next to a railyard and trains run all night and it is loud.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A older property. The property needs to be updated.
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Nice Staff
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Amy

Stayed 1 night in Jun 2021

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room no daily service during COVID. IT WOULD HAVE BEE GOOD TO HAVE A WAY TO DISPOSE OF TRASH ETC EVERY DAY. NICE LOCATION
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to U of O campus and near the Interstate for easy access.
Stayed 1 night in Jun 2021
Response from Courtny H. on Jun 23, 2021
Thank you!

8/10 Good

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Front desk very accommodating
Stayed 1 night in Jun 2021
Response from Courtny H. on Jun 23, 2021
Thank you so much!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. I stayed there to visit my sons when they attended U of O. Super convenient to their homes. This trip was for graduation and I was in charge of appetizers for the party, which I had to do in the hotel room. The housekeeping staff were amazingly helpful in getting me situated to prepare my charcuterie boards (done individually in cups). Needless to say, I needed lots of supplies and they were creative in helping me. They went over and beyond!! Thank you so much!!
Stayed 3 nights in Jun 2021
Response from Courtny H. on Jun 23, 2021
Thank you so much for writing such a great review. Our housekeepers work so hard and I am excited to share this with them. Thanks again!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Great location & friendly staff. Perfect spot for us!
Stayed 4 nights in Jun 2021
Response from Courtny H. on Jun 23, 2021
Thank you Michelle!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Courtny H. on Jun 7, 2021
Thank you Michelle!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Sorry to hear it’s closing.
Stayed 2 nights in Jun 2021
Response from Courtny H. on Jun 7, 2021
Thank you Edward!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Courtny H. on Jun 7, 2021
Thank you Natalie!

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel
Everything was great. The staff was very friendly. However the hotel rooms are due for an update.
Stayed 1 night in Jun 2021
Response from Courtny H. on Jun 7, 2021
Thank you Julie! We appreciate the feedback.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Courtny H. on Jun 7, 2021
Thank you David!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coby on the night staff was really helpful when we came in. The rooms were clean and the perfect size for our family. On the down side, because of the pandemic, the food was bagged and disappointing, but I guess there aren't many things that taste good bagged. Overall, this is the place we'd stay next time we're staying in Eugene.
Stayed 1 night in May 2021
Response from Courtny H. on Jun 7, 2021
Thank you so much for your feedback. We appreciate it and will look for ways to improve.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Courtny H. on Jun 7, 2021
Thank you Christopher!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
We live within a 50 mile radius of the hotel that we booked online. We had spent the evening out late for a family birthday and we needed a nice place to crash. I called to confirm the reservation went through and they said it did. Upon arrival we had to be buzzed in and then were turned away after the front desk worker asked where we lived(sweet home) Then he said we don't offer rooms for locals. Needless to say I was pissed
Stayed 1 night in May 2021
Response from Courtny H. on Jun 7, 2021
I apologize for the inconvenience this caused. Unfortunately this policy had to be put in place for safety reasons.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel at a very nice price. You are literally on the beach. Heater wouldn’t come on and staff was very responsive and had it fixed within the hour. I’ll stay there again.
Stayed 1 night in May 2021
Response from Courtny H. on May 26, 2021
Hi there! We think you may have the wrong hotel. We would love to be on the beach but we just happen to be on University of Oregon's beautiful campus. Either way, we hope you had a good stay here!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in May 2021
Response from Courtny H. on May 25, 2021
Thank you so much!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable, room was very clean! Trains going by did not allow us to have the window open for very long and not at nighttime—too loud!
Stayed 3 nights in May 2021
Response from Courtny H. on May 25, 2021
We appreciate your review and your kind comments!

4/10 Poor

Patrick

Travelled with family
Liked: Cleanliness, room comfort
Terrible Breakfast—Not much to it!
Their breakfast was awful. I got a bagel and a milk. I am a big (not fat) man. I asked for more food like even a piece of fruit or cereal and they answered that they had a limited supply of food. To me it sounded chintzy. I had to go to Starbucks to get breakfast. They should not even be allowed to call this a breakfast.
Stayed 1 night in May 2021
Response from Courtny H. on May 25, 2021
Hi Patrick- We do appreciate the feedback here! We do offer fruit as well as a main item and drink. I am sorry that this stay did not meet your expectations.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff pretty nice, provide what is needed quickly and friendly
Stayed 1 night in May 2021
Response from Courtny H. on May 25, 2021
Thank you so much!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and comfortable
Reception friendly and courteous and area very clean. Room and bed very comfortable. We were traveling and there only one night. If in the area again we would arrange another stay.
Stayed 1 night in May 2021
Response from Courtny H. on May 25, 2021
Thank you so much Wesley! We appreciate the kind review!

4/10 Poor

Aaron

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very Disappointed
We chose the Phoenix Inn every time we visited Eugene multiple times a year over the last 4 years because we had always been treated so great and the accommodations made it worth the price. This time we were severely disapointed. We understand that Oregon has restrictions due to covid but the mask mandate has literally turned everyone into mask police and they were SUPER rude about it. We visited from a state that has had no mask requirement for a long time now so for them to be so rude and put all their focus on us wearing our mask through the lobby was completely uncalled for. It's not like we gathering in a large area like the breakfast room or conference room. It was literally just us "party of 3" walking in from outside to our room and all they cared about was if our mask was "properly" covering our faces through the lobby. They used to have a nice Buffett which is another reason we stayed there, Now the breakfast is just a grab and go bag and they still charge just as much. On our way out, they told us our son was going to be put on the "Can not return" list because he was told to wear a mask too many times. REALLY? I consistently saw people hurrying through the lobby without a mask in hopes of not getting yelled at the entire weekend and he was the one they chose to focus on? All our friends and family stayed at the Phoenix Inn last week per our recommendation and they all felt they were rude to them as well. I'm sad that our friends trusted us with their vacation plan
Stayed 3 nights in May 2021
Response from Courtny H. on May 11, 2021
Thank you for taking the time to write a review. We appreciate you giving us this information so we have an opportunity to improve.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and large, clean rooms.
Stayed 1 night in May 2021
Response from Courtny H. on May 11, 2021
Thank you for your review, we really appreciate it!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel in a good central location when staying in Eugene. Also, very clean property and nice staff.
Stayed 2 nights in May 2021
Response from Courtny H. on May 11, 2021
Thank you so much for your kind review!

6/10 Okay

Julie

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff
The hotel staff was rude. They said many times “oh you booked on Expedia so...”. I didn’t know hotel.com was Expedia but they actually made me feel bad. I said I called about there being a hot tub and they said sorry we are waiting for chemicals so it’s closed. I said I called before booking (same day) and they said “well you must have spoken to Expedia and we can’t help with false information they give. Really rude.
Stayed 1 night in May 2021
Response from Emma, Front Desk Agent on May 4, 2021
Hello Julie- Thank you for taking the time to write a review about our hotel. I apologize that your experience here did not meet your standards. We will communicate more effectively and politely in the future. We hope to see you on your next trip to Eugene.

4/10 Poor

Muang

Travelled with family
Disliked: Cleanliness, staff & service
Joint in the Elevator
Man at the front seemed fake. Just doing his job. Not everyone can be naturally friendly I guess. He did not say anything else besides “have a good night” every time I walked past. It’s like he didn’t know how to make conversation at all. Which is fine, whatever. But he “forgot” to tell me that you have to fill out a form for your breakfast order. He didn’t say anything about it until I asked. Because of COVID, things are different so I wasn’t sure if they even served breakfast. He also could not show me the direction of our room. So we walked around looking for the room. He acted as if we had been there before knew our way around. Place needs to be updated. I get the old school hotel feel but the shower/bath tub was old. Best part was, I took the elevator at one point and found something that looked like a cigarette butt on the floor in the elevator. Looked closely and it was part of a joint! Weed! Came out and let the man at the front desk know, and it didn’t seem to phase him. I guess it’s normal even thought they don’t allow smoking at the place.
Stayed 1 night in Apr 2021
Response from Courtny H. on Apr 19, 2021
Hello Muang- Thank you for taking the time to write a review about our hotel. I apologize that your experience here did not meet your standards. I have brought your concerns to the appropriate people. We hope to see you on your next trip to Eugene.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Courtny H. on Apr 20, 2021
Thank you!

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021
Response from Courtny H. on Apr 19, 2021
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Courtny H. on Apr 19, 2021
Thank you!

10/10 Excellent

staci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021
Response from Courtny H. on Apr 12, 2021
Thank you Staci!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to U of O campus. Nice accommodations. Friendly staff and clean
Stayed 1 night in Mar 2021
Response from Courtny H. on Apr 4, 2021
Thank you so much!

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Courtny H. on Apr 4, 2021
Thank you Traci!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Courtny H. on Apr 4, 2021
Thank you Thomas!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mini vacation with family
Comfortable bed. Great customer service. Pool closed due to covid. Loved the extra precautions. They are giving bagged breakfasts of your choosing. So at least it is something rather than just closing it down.
Stayed 2 nights in Mar 2021
Response from Courtny H. on Mar 29, 2021
We appreciate you taking the time to review our hotel. We are so pleased that you had such a great stay and that we met your expectations. We hope to see your family on your next Eugene visit!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby and river in back was inviting . The staff was very pleasant and the location was ideal .
Stayed 3 nights in Mar 2021
Response from Courtny H. on Mar 29, 2021
Thank you so much for your kind review!

10/10 Excellent

Shiela

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Courtny H. on Mar 29, 2021
Thank you Shiela!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The pool was closed, although it didn't say so online when I booked it. The $50 charge I was told would be held until checkout was charged over $145 and is still being held in my account 4 days after checkout.
Stayed 1 night in Mar 2021
Response from Courtny H. on Mar 23, 2021
We are sorry to hear that the notation about our pool was not visible for you on Expedia. In regards to any charges, I would be happy to help if you still need assistance.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was pleasant and comfortable
Stayed 2 nights in Mar 2021
Response from Courtny H. on Mar 23, 2021
Thank you!

2/10 Terrible

Mickey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Courtny H. on Mar 23, 2021
Please let us know how we can improve. Thank you.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Courtny H. on Mar 16, 2021
Thank you Jeff!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located downtown. Quiet. View of canal behind hotel, with trees and a parking lot that was empty. We arrived late and left early, so that’s about all I can say. Friendly front desk staff.
Stayed 1 night in Mar 2021
Response from Courtny H. on Mar 16, 2021
Thank you so much for leaving such a kind review. We hope to see you soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms .. staff friendly . Would definitely stay again :)
Stayed 1 night in Mar 2021
Response from Michael N. on Mar 7, 2021
Thank you so much for staying with us! We are thrilled to hear that you've enjoyed your stay. Please think of us again when the next time you visit Eugene!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021
Response from Courtny H. on Mar 16, 2021
Thank you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Michael N. on Mar 7, 2021
Thank you so much for staying at the Phoenix Inn Suites of Eugene! We would absolutely love to see you again the next time you are looking to visit Eugene.