Property grounds

Reviews of Inn at the 5th

4 out of 5
Inn at the 5th
205 East 6th Ave, Eugene, OR

Reviews

9.6

Exceptional

Rating 10 - Excellent. 827 out of 1000 reviews" "
Rating 8 - Good. 138 out of 1000 reviews" "
Rating 6 - Okay. 20 out of 1000 reviews" "
Rating 4 - Poor. 6 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Sweet little inn!
Stayed 1 night in Apr 2024
Response from Hans S, Front Office Manager on Apr 22, 2024
Hi Alisha! We are excited to earn a 5 out of 5 from your visit. Our very special boutique hotel features individually themed rooms conveniently located in Eugene. Hope to see you again on your next trip to Eugene!

10/10 Excellent

Stephanie, Lake Forest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super clean and staff is very friendly! Hotel parking is only valet ($20 a night) which kind of sucks, but the hotel was wonderful. Loved the fireplace in our room. We were able to walk to shops and dining options. It’s a really cute area around the hotel.
Stayed 1 night in Apr 2024
Response from Hans S, Front Office Manager on Apr 22, 2024
Hi Stephanie! Thank you so much for your positive review! We are delighted to hear that you enjoyed our great location and friendly staff. Some of our individually themed rooms feature fireplaces, and we are glad you got to enjoy it. We understand your concern about the valet parking fee and will certainly take your feedback into consideration. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Jeffrey, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love this place.
Stayed 1 night in Apr 2024
Response from Hans S, Front Office Manager on Apr 22, 2024
Hi Jeffrey! Thank you for your 5 out of 5 review. Our dedicated hospitality team is truly inspired by your positive and genuine feedback. We are thrilled you love our property! We welcome you back on your next visit.

10/10 Excellent

Chengzhong

Stayed 1 night in Mar 2024
Response from Hans S, Front Office Manager on Apr 22, 2024
Thank you Chengzhong for giving us a 5 out of 5! We really appreciate it. Our staff is thrilled to learn that you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hans S, Front Office Manager on Mar 27, 2024
Hi Jessica! Our staff is grateful to earn your 5 out of 5 rating. We truly enjoyed having you here, and look forward to seeing you again on your next travels to Eugene!

8/10 Good

Gerald C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No self parking. Must use valet parking and wasn’t disclosed in cost when booking.
Stayed 1 night in Mar 2024
Response from Hans S, Front Office Manager on Mar 12, 2024
Dear Gerald,Thank you very much for taking the time to share your recent experience with us. We truly appreciate your feedback.We understand that the valet parking aspect of your stay may not have been ideal. Limited on-site parking is a challenge we face, and valet service is offered as a convenient and secure alternative. We do apologize if this wasn't clearly communicated during your online booking process.The valet staff is available 24/7 to assist you with your vehicle, ensuring easy access whenever you need it. We appreciate your point and will definitely consider ways to further improve the clarity of our parking information.Thank you again for choosing our hotel. We hope to welcome you back soon for a truly exceptional stay.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with fantastic staff.
Stayed 2 nights in Mar 2024
Response from Hans S, Front Office Manager on Mar 19, 2024
Hello Natalie! Thank you for taking time to review our property. We are thrilled to earn a 5 out of 5 with generous comments. Our entire staff is grateful for your kind words and tank you for staying with us.

4/10 Poor

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in is not an option like they say, if anything a late check in is going to happen. Check in is 3pm, I got there early to see about early check in at 2pm and I waited until 4:30 pm when my room was ready along with many other guests.
Stayed 1 night in Mar 2024
Response from Hans S, Front Office Manager on Mar 19, 2024
Dear Alyssa,Thank you for taking the time to share your experience with us. We understand your frustration about the early check-in not being available at the time. We sincerely apologize for the inconvenience caused by the delay in getting your room ready and the longer than expected wait time.We know how important it is to be able to settle in and relax after travel, and we strive to accommodate early check-in requests whenever possible. Unfortunately, on this occasion, it seems we fell short of that goal.We're actively looking for ways to improve our check-in process and better manage room availability, especially during peak times. This will help us meet the expectations we set and ensure a smoother arrival experience for all of our guests.We appreciate your understanding and look forward to welcoming you back in the future, where we can hopefully provide a much more seamless experience.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hans S, Front Office Manager on Feb 27, 2024
Hi Christopher! Thank you for your generous 5 star review of our property. Hope to see you again on your next visit to Eugene.

10/10 Excellent

MARCELO

Liked: Cleanliness, staff & service, property conditions & facilities
All went great
Stayed 2 nights in Feb 2024
Response from Hans S, Front Office Manager on Feb 22, 2024
Hi Marcelo, it was great having you stay with us. Glad to hear you had a great stay.

8/10 Good

Jorge I

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hans S, Front Office Manager on Feb 22, 2024
Thank you Jorge for your almost perfect score. We hope to make your stay a 5 out of 5 during your next visit to Eugene.

10/10 Excellent

Lucinda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and close to activities
Stayed 2 nights in Feb 2024
Response from Hans S, Front Office Manager on Feb 22, 2024
Hello Lucinda, we are thrilled to earn a 5/5 from you! Thank you. It was a true pleasure having you stay with us in Eugene. Look forward to having you back soon.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean & comfortable.
Stayed 1 night in Feb 2024
Response from Hans S, Front Office Manager on Feb 22, 2024
We appreciate your kind feedback Tracy. Glad that you enjoyed our location and found the hotel comfortable! Thank you.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great property in great location.,
Stayed 2 nights in Jan 2024
Response from Hans S, Front Office Manager on Feb 22, 2024
Hi Tim! Thank you so much for your glowing review of our unique property. As you experienced, we are conveniently located within walking distance to a wide variety of specialty shops and restaurants. Glad to have you here to enjoy it! Hope to see you again soon.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a very nice hotel. Friendly staff and great location. There was a problem where they accidentally double charged my card but they got it. Reversed pretty quickly. I would stay there again.
Stayed 2 nights in Jan 2024
Response from Emily L., Reservations Manager on Feb 12, 2024
Thank you for your review, John! We're happy you enjoyed your stay and that our staff was able to quickly resolve your issue! We hope to see you again soon.

10/10 Excellent

Alan

Stayed 1 night in Jan 2024
Response from Emily L., Reservations Manager on Jan 25, 2024
We're happy your stay was a perfect 10/10, Alan! We can't wait to see you on your next trip to Eugene.

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Hans S, Front Office Manager on Feb 22, 2024
Hello Robert! We appreciate your kind feedback and love the 5/5. Hope to see you again on your next trip to Eugene.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Emily L., Reservations Manager on Jan 24, 2024
Thank you for giving us 10/10, Peter! We're delighted you enjoyed your stay and hope you come back to visit again soon.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nestled in a walkable distance to the Shed institute and local restaurants.
Stayed 2 nights in Jan 2024
Response from Emily L., Reservations Manager on Jan 20, 2024
Thank you for giving us a 5/5, Melissa! We are happy you enjoyed your visit to Eugene, and we hope you will come back to stay with us the next time you are in the area!

10/10 Excellent

Suzannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable beds and friendly staff
We stayed here during the ice storm, as we didn’t have power in our house. Everything was super clean and comfortable. Hotel staff were very friendly and accommodating.
Stayed 1 night in Jan 2024
Response from Emily L., Reservations Manager on Jan 20, 2024
Thank you for staying with us, Suzannah! Even though the circumstances weren't ideal, we are happy to hear you enjoyed your stay. We hope to welcome you back another time for a more relaxing reason!

2/10 Terrible

Francois

Stayed 1 night in Jan 2024
Response from Hans S, Front Office Manager on Feb 22, 2024
Francois, we truly apologize for not meeting your expectations. Our property is a unique boutique hotel with a variety of offerings. On your next trip to Eugene we will make it right for you. Look forward to having you back soon.

10/10 Excellent

Merissa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Jan 8, 2024
Thank you for giving us a perfect score, Merissa! Looks like you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Eric

Stayed 3 nights in Dec 2023
Response from Emily L., Reservations Manager on Jan 8, 2024
We appreciate you ranking us 5/5, Eric! Happy to see you enjoyed your stay, and please come back the next time you are in Eugene!

10/10 Excellent

Marline

Travelled with partner
Liked: Amenities
This is our 2nd stay at Inn on 5th; we returned because we enjoyed it so much the previous time. We liked our room better this time because with 2 queen beds there was more space, the bathroom had a better layout and we had a small balcony. The staff are exceptional and the location is ideal with great restaurants and shops within walking distance.
Stayed 2 nights in Dec 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
Thank you so much for a glowing review, Marline! We're so happy you enjoyed your stay in a double queen room. Make sure to note that you'd like a balcony on your next stay since not all of our double queen rooms have one!

10/10 Excellent

tony

Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
Thanks for giving us a 5/5, Tony!

10/10 Excellent

creed

Travelled with partner
Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
We're happy you enjoyed your stay, Creed!

10/10 Excellent

Bridget, AMITY

Liked: Cleanliness, staff & service, property conditions & facilities
A great choice for Christmas Eve!
Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
Thank you for spending the holiday with us, Bridget!

10/10 Excellent

Sharon

Travelled with family
Love this place and people who work here. Not wild about the keurig.
Stayed 2 nights in Dec 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
We're so happy you love the hotel and the staff, Sharon! I will pass on your note about the keurig. We hope to see you on your next visit to Eugene!

10/10 Excellent

Sharrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with close by dining and shopping. Friendly and helpful staff.
Stayed 2 nights in Dec 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
Thank you for the kind words, Sharrin! We're so happy you enjoyed the shopping and dining in the 5th Street Market and that our staff was friendly & helpful. We hope you come back soon!

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
Thank you for giving us a 5/5, Colleen!

10/10 Excellent

David, Freeland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
Thank you for giving us a perfect score, David!

10/10 Excellent

Paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Dec 20, 2023
Thank you, Paul! We appreciate you rating your stay a perfect 5/5! We hope you will come back to stay with us again the next time you are in Eugene.

10/10 Excellent

Richard

Stayed 3 nights in Dec 2023
Response from Emily L., Reservations Manager on Dec 19, 2023
Thank you for giving us a perfect score, Richard! We're happy you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Dec 15, 2023
Thank you for giving us a 10/10, Joseph! We're delighted that you enjoyed your stay, and we hope to see you again soon!

10/10 Excellent

Cooper

Response from Hans S, Front Office Manager on Feb 22, 2024
Thank you for giving us a 5 out of 5 Cooper! It was a pleasure having you here. Hope to see you again soon.

10/10 Excellent

Amy

Stayed 2 nights in Nov 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
Thank you for giving us a 5/5, Amy!

2/10 Terrible

laurissa

Check in was at 3. I let them know in advance that I would be there at 4:30. When we arrived we were told we would have to wait in the lobby for an hour to have our room cleaned. We waited over an hour along with the other guests who were trying to check in. We were late to the Christmas party. We were not offered an upgrade. They said because I booked through Expedia. No offer of a discount or anything. This was a splurge for me as it is a high end hotel and it was very disappointing.
Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Dec 6, 2023
Thank you for sharing this feedback, Laurissa. We're sorry to hear your stay was disappointing; this is not the level of service we aim to deliver! Our General Manager will be reaching out to discuss your concerns in more detail, and we hope you will give us a chance to make it right on another stay in the future.

6/10 Okay

Stephanie

Stayed 2 nights in Dec 2023
Response from Emily L., Reservations Manager on Dec 8, 2023
Thank you for staying with us, Stephanie! It looks like we didn't hit the mark to give you the perfect stay, so please let us know if there is anything we can do to make your next stay perfect!

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is lovely with friendly, helpful, responsive staff. Easy walking to restaurants, shopping and just to get some exercise.
Stayed 2 nights in Nov 2023
Response from Emily L., Reservations Manager on Dec 1, 2023
Thank you so much for your kind words, Laurel! We're so happy that you enjoyed our convenient location and that our staff was friendly & responsive! We hope to see you again the next time your travels bring you to Eugene.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Eugene
This hotel is very conveniently located surrounded by shops and restaurants in a safe walkable area. The hotel staff were were extremely helpful and accommodating when recommending restaurants and have a free shuttle to the airport which to my surprise was a nice 4 luxury vehicle and not a shuttle bus. The hotel is also pet friendly. The fireplace in the room made my stay especially comfy.
Stayed 3 nights in Nov 2023
Response from Emily L., Reservations Manager on Nov 28, 2023
Thank you so much for a wonderful review, Tina! We're delighted that you enjoyed your stay and had time to explore the 5th Street Market area! We hope to se you again soon.

8/10 Good

Tamarand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Emily L., Reservations Manager on Nov 22, 2023
Thank you for your review, Tamarand! It looks like you enjoyed your stay, so we hope you come back to visit soon!

10/10 Excellent

Cyndy, Biloxi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful and it was vert nice and comfortable place to stay. I would highly recommend them.
Stayed 2 nights in Nov 2023
Response from Emily L., Reservations Manager on Nov 18, 2023
Thank you for your review, Cyndy! We are so happy you were comfortable and enjoyed your stay & appreciate that you will recommend us! We hope to see you again soon.

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in an excellent location. The room was clean and comfortable. I would stay here again.
Stayed 1 night in Nov 2023
Response from Emily L., Reservations Manager on Nov 15, 2023
Thank you for giving us a 5/5, Jason! We're happy to hear you were comfortable and are looking forward to seeing you on your next stay!

10/10 Excellent

Florence C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around pleasure
The hotel staff was extremely friendly and helpful. My room was wonderful would highly recommend this hotel….the bed was the most comfortable I have found in a hotel.
Stayed 2 nights in Oct 2023
Response from Emily L., Reservations Manager on Nov 15, 2023
Thank you for your kind words, Florence! We appreciate you recommending us to your family and friends and hope to welcome you back soon!

10/10 Excellent

Daniel

Liked: Property conditions & facilities
Very nice and friendly place.
Stayed 1 night in Oct 2023
Response from Emily L., Reservations Manager on Oct 24, 2023
We're happy to hear you enjoyed your stay, Daniel! Please come visit us again soon.

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Emily L., Reservations Manager on Oct 24, 2023
Thank you for giving us a 10/10, Terry! We hope you will stay with us again the next time you are in Eugene.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice property and I love my room has a fireplace abound a balcony! Very friendly staff
Stayed 1 night in Oct 2023
Response from Emily L., Reservations Manager on Oct 24, 2023
Thank you for this great review, Elizabeth! We're happy you were able to enjoy a fireplace in your room and that our staff was friendly. We hope to see you again soon!

10/10 Excellent

Carol

Stayed 1 night in Oct 2023
Response from Emily L., Reservations Manager on Nov 15, 2023
We appreciate you giving us a perfect score, Carol! We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t love the layout of my room this stay but the staff is always wonderful and very accommodating
Stayed 4 nights in Oct 2023
Response from Emily L., Reservations Manager on Oct 13, 2023
Thank you for your feedback! We're happy that our staff has been wonderful and accommodating, and we hope to see you back again soon! Please let us know what room layout you would prefer during your next stay, and we would be happy to accommodate if available!

10/10 Excellent

Destry, Puyallup

Stayed 1 night in Oct 2023
Response from Emily L., Reservations Manager on Nov 15, 2023
Thank you for giving us 5/5, Destry! It looks like you enjoyed your stay. We hope to welcome you back the next time you are in Eugene!