All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Hans S, Front Office Manager on Apr 22, 2024
Hi Alisha! We are excited to earn a 5 out of 5 from your visit. Our very special boutique hotel features individually themed rooms conveniently located in Eugene. Hope to see you again on your next trip to Eugene!
Great location, super clean and staff is very friendly! Hotel parking is only valet ($20 a night) which kind of sucks, but the hotel was wonderful. Loved the fireplace in our room. We were able to walk to shops and dining options. It’s a really cute area around the hotel.
Stephanie
Stayed 1 night in Apr 2024
Response from Hans S, Front Office Manager on Apr 22, 2024
Hi Stephanie! Thank you so much for your positive review! We are delighted to hear that you enjoyed our great location and friendly staff. Some of our individually themed rooms feature fireplaces, and we are glad you got to enjoy it. We understand your concern about the valet parking fee and will certainly take your feedback into consideration. We hope to welcome you back soon for another wonderful stay!
Response from Hans S, Front Office Manager on Apr 22, 2024
Hi Jeffrey! Thank you for your 5 out of 5 review. Our dedicated hospitality team is truly inspired by your positive and genuine feedback. We are thrilled you love our property! We welcome you back on your next visit.
10/10 Excellent
Chengzhong
Mar 24, 2024
Chengzhong
Stayed 1 night in Mar 2024
Response from Hans S, Front Office Manager on Apr 22, 2024
Thank you Chengzhong for giving us a 5 out of 5! We really appreciate it. Our staff is thrilled to learn that you enjoyed your stay with us. Hope to see you again soon!
Response from Hans S, Front Office Manager on Mar 27, 2024
Hi Jessica! Our staff is grateful to earn your 5 out of 5 rating. We truly enjoyed having you here, and look forward to seeing you again on your next travels to Eugene!
No self parking. Must use valet parking and wasn’t disclosed in cost when booking.
Gerald C.
Stayed 1 night in Mar 2024
Response from Hans S, Front Office Manager on Mar 12, 2024
Dear Gerald,Thank you very much for taking the time to share your recent experience with us. We truly appreciate your feedback.We understand that the valet parking aspect of your stay may not have been ideal. Limited on-site parking is a challenge we face, and valet service is offered as a convenient and secure alternative. We do apologize if this wasn't clearly communicated during your online booking process.The valet staff is available 24/7 to assist you with your vehicle, ensuring easy access whenever you need it. We appreciate your point and will definitely consider ways to further improve the clarity of our parking information.Thank you again for choosing our hotel. We hope to welcome you back soon for a truly exceptional stay.
Response from Hans S, Front Office Manager on Mar 19, 2024
Hello Natalie! Thank you for taking time to review our property. We are thrilled to earn a 5 out of 5 with generous comments. Our entire staff is grateful for your kind words and tank you for staying with us.
Early check in is not an option like they say, if anything a late check in is going to happen. Check in is 3pm, I got there early to see about early check in at 2pm and I waited until 4:30 pm when my room was ready along with many other guests.
Alyssa
Stayed 1 night in Mar 2024
Response from Hans S, Front Office Manager on Mar 19, 2024
Dear Alyssa,Thank you for taking the time to share your experience with us. We understand your frustration about the early check-in not being available at the time. We sincerely apologize for the inconvenience caused by the delay in getting your room ready and the longer than expected wait time.We know how important it is to be able to settle in and relax after travel, and we strive to accommodate early check-in requests whenever possible. Unfortunately, on this occasion, it seems we fell short of that goal.We're actively looking for ways to improve our check-in process and better manage room availability, especially during peak times. This will help us meet the expectations we set and ensure a smoother arrival experience for all of our guests.We appreciate your understanding and look forward to welcoming you back in the future, where we can hopefully provide a much more seamless experience.
Response from Hans S, Front Office Manager on Feb 22, 2024
Hello Lucinda, we are thrilled to earn a 5/5 from you! Thank you. It was a true pleasure having you stay with us in Eugene. Look forward to having you back soon.
Response from Hans S, Front Office Manager on Feb 22, 2024
Hi Tim! Thank you so much for your glowing review of our unique property. As you experienced, we are conveniently located within walking distance to a wide variety of specialty shops and restaurants. Glad to have you here to enjoy it! Hope to see you again soon.
This is a very nice hotel. Friendly staff and great location. There was a problem where they accidentally double charged my card but they got it. Reversed pretty quickly. I would stay there again.
John
Stayed 2 nights in Jan 2024
Response from Emily L., Reservations Manager on Feb 12, 2024
Thank you for your review, John! We're happy you enjoyed your stay and that our staff was able to quickly resolve your issue! We hope to see you again soon.
10/10 Excellent
Alan
Jan 24, 2024
Alan
Stayed 1 night in Jan 2024
Response from Emily L., Reservations Manager on Jan 25, 2024
We're happy your stay was a perfect 10/10, Alan! We can't wait to see you on your next trip to Eugene.
10/10 Excellent
Robert
Jan 22, 2024
Robert
Stayed 1 night in Jan 2024
Response from Hans S, Front Office Manager on Feb 22, 2024
Hello Robert! We appreciate your kind feedback and love the 5/5. Hope to see you again on your next trip to Eugene.
Hotel is nestled in a walkable distance to the Shed institute and local restaurants.
Melissa
Stayed 2 nights in Jan 2024
Response from Emily L., Reservations Manager on Jan 20, 2024
Thank you for giving us a 5/5, Melissa! We are happy you enjoyed your visit to Eugene, and we hope you will come back to stay with us the next time you are in the area!
We stayed here during the ice storm, as we didn’t have power in our house. Everything was super clean and comfortable. Hotel staff were very friendly and accommodating.
Suzannah
Stayed 1 night in Jan 2024
Response from Emily L., Reservations Manager on Jan 20, 2024
Thank you for staying with us, Suzannah! Even though the circumstances weren't ideal, we are happy to hear you enjoyed your stay. We hope to welcome you back another time for a more relaxing reason!
2/10 Terrible
Francois
Jan 15, 2024
Francois
Stayed 1 night in Jan 2024
Response from Hans S, Front Office Manager on Feb 22, 2024
Francois, we truly apologize for not meeting your expectations. Our property is a unique boutique hotel with a variety of offerings. On your next trip to Eugene we will make it right for you. Look forward to having you back soon.
10/10 Excellent
Merissa
Travelled with family, Travelled with partner, Travelled with group
Response from Emily L., Reservations Manager on Jan 8, 2024
Thank you for giving us a perfect score, Merissa! Looks like you enjoyed your stay, and we hope to see you again soon!
10/10 Excellent
Eric
Jan 2, 2024
Eric
Stayed 3 nights in Dec 2023
Response from Emily L., Reservations Manager on Jan 8, 2024
We appreciate you ranking us 5/5, Eric! Happy to see you enjoyed your stay, and please come back the next time you are in Eugene!
10/10 Excellent
Marline
Travelled with partner
Dec 30, 2023
Liked: Amenities
This is our 2nd stay at Inn on 5th; we returned because we enjoyed it so much the previous time. We liked our room better this time because with 2 queen beds there was more space, the bathroom had a better layout and we had a small balcony. The staff are exceptional and the location is ideal with great restaurants and shops within walking distance.
Marline
Stayed 2 nights in Dec 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
Thank you so much for a glowing review, Marline! We're so happy you enjoyed your stay in a double queen room. Make sure to note that you'd like a balcony on your next stay since not all of our double queen rooms have one!
10/10 Excellent
tony
Dec 30, 2023
tony
Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
Thanks for giving us a 5/5, Tony!
10/10 Excellent
creed
Travelled with partner
Dec 28, 2023
creed
Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
Great property with close by dining and shopping. Friendly and helpful staff.
Sharrin
Stayed 2 nights in Dec 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
Thank you for the kind words, Sharrin! We're so happy you enjoyed the shopping and dining in the 5th Street Market and that our staff was friendly & helpful. We hope you come back soon!
Response from Emily L., Reservations Manager on Dec 20, 2023
Thank you, Paul! We appreciate you rating your stay a perfect 5/5! We hope you will come back to stay with us again the next time you are in Eugene.
10/10 Excellent
Richard
Dec 15, 2023
Richard
Stayed 3 nights in Dec 2023
Response from Emily L., Reservations Manager on Dec 19, 2023
Thank you for giving us a perfect score, Richard! We're happy you enjoyed your stay and hope to see you again soon.
10/10 Excellent
Joseph
Dec 14, 2023
Joseph
Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Dec 15, 2023
Thank you for giving us a 10/10, Joseph! We're delighted that you enjoyed your stay, and we hope to see you again soon!
10/10 Excellent
Cooper
Dec 8, 2023
Cooper
Response from Hans S, Front Office Manager on Feb 22, 2024
Thank you for giving us a 5 out of 5 Cooper! It was a pleasure having you here. Hope to see you again soon.
10/10 Excellent
Amy
Dec 7, 2023
Amy
Stayed 2 nights in Nov 2023
Response from Emily L., Reservations Manager on Jan 3, 2024
Thank you for giving us a 5/5, Amy!
2/10 Terrible
laurissa
Dec 5, 2023
Check in was at 3. I let them know in advance that I would be there at 4:30. When we arrived we were told we would have to wait in the lobby for an hour to have our room cleaned. We waited over an hour along with the other guests who were trying to check in. We were late to the Christmas party. We were not offered an upgrade. They said because I booked through Expedia. No offer of a discount or anything. This was a splurge for me as it is a high end hotel and it was very disappointing.
laurissa
Stayed 1 night in Dec 2023
Response from Emily L., Reservations Manager on Dec 6, 2023
Thank you for sharing this feedback, Laurissa. We're sorry to hear your stay was disappointing; this is not the level of service we aim to deliver! Our General Manager will be reaching out to discuss your concerns in more detail, and we hope you will give us a chance to make it right on another stay in the future.
6/10 Okay
Stephanie
Dec 3, 2023
Stephanie
Stayed 2 nights in Dec 2023
Response from Emily L., Reservations Manager on Dec 8, 2023
Thank you for staying with us, Stephanie! It looks like we didn't hit the mark to give you the perfect stay, so please let us know if there is anything we can do to make your next stay perfect!
The hotel is lovely with friendly, helpful, responsive staff. Easy walking to restaurants, shopping and just to get some exercise.
Laurel
Stayed 2 nights in Nov 2023
Response from Emily L., Reservations Manager on Dec 1, 2023
Thank you so much for your kind words, Laurel! We're so happy that you enjoyed our convenient location and that our staff was friendly & responsive! We hope to see you again the next time your travels bring you to Eugene.
This hotel is very conveniently located surrounded by shops and restaurants in a safe walkable area. The hotel staff were were extremely helpful and accommodating when recommending restaurants and have a free shuttle to the airport which to my surprise was a nice 4 luxury vehicle and not a shuttle bus. The hotel is also pet friendly. The fireplace in the room made my stay especially comfy.
Tina
Stayed 3 nights in Nov 2023
Response from Emily L., Reservations Manager on Nov 28, 2023
Thank you so much for a wonderful review, Tina! We're delighted that you enjoyed your stay and had time to explore the 5th Street Market area! We hope to se you again soon.
Everyone was very friendly and helpful and it was vert nice and comfortable place to stay. I would highly recommend them.
Cyndy
Stayed 2 nights in Nov 2023
Response from Emily L., Reservations Manager on Nov 18, 2023
Thank you for your review, Cyndy! We are so happy you were comfortable and enjoyed your stay & appreciate that you will recommend us! We hope to see you again soon.
The hotel staff was extremely friendly and helpful. My room was wonderful would highly recommend this hotel….the bed was the most comfortable I have found in a hotel.
Florence C
Stayed 2 nights in Oct 2023
Response from Emily L., Reservations Manager on Nov 15, 2023
Thank you for your kind words, Florence! We appreciate you recommending us to your family and friends and hope to welcome you back soon!
10/10 Excellent
Daniel
Oct 24, 2023
Liked: Property conditions & facilities
Very nice and friendly place.
Daniel
Stayed 1 night in Oct 2023
Response from Emily L., Reservations Manager on Oct 24, 2023
We're happy to hear you enjoyed your stay, Daniel! Please come visit us again soon.
It’s a very nice property and I love my room has a fireplace abound a balcony! Very friendly staff
Elizabeth
Stayed 1 night in Oct 2023
Response from Emily L., Reservations Manager on Oct 24, 2023
Thank you for this great review, Elizabeth! We're happy you were able to enjoy a fireplace in your room and that our staff was friendly. We hope to see you again soon!
10/10 Excellent
Carol
Oct 13, 2023
Carol
Stayed 1 night in Oct 2023
Response from Emily L., Reservations Manager on Nov 15, 2023
We appreciate you giving us a perfect score, Carol! We hope to see you again soon.
I didn’t love the layout of my room this stay but the staff is always wonderful and very accommodating
Verified traveller
Stayed 4 nights in Oct 2023
Response from Emily L., Reservations Manager on Oct 13, 2023
Thank you for your feedback! We're happy that our staff has been wonderful and accommodating, and we hope to see you back again soon! Please let us know what room layout you would prefer during your next stay, and we would be happy to accommodate if available!
10/10 Excellent
Destry, Puyallup
Oct 10, 2023
Destry
Stayed 1 night in Oct 2023
Response from Emily L., Reservations Manager on Nov 15, 2023
Thank you for giving us 5/5, Destry! It looks like you enjoyed your stay. We hope to welcome you back the next time you are in Eugene!