Dear Mark, We are disappointed if one of our guests leaves with less than a first-rate experience. Please accept our sincerest apologies for the inconvenience. We're genuinely saddened to hear that your experience fell short of expectations due to the parking situation during the wedding event. Your comfort and satisfaction are our top priorities, and we're truly sorry for any inconvenience caused. Rest assured, we'll take your feedback seriously and work diligently to prevent such occurrences in the future. If your travels bring you back to the area, we'd love the opportunity to provide you with a much-improved experience, as the vast majority of our guests enjoy. Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Devon, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Rina, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Jesse, thank you for taking the time to share your feedback. We were quite surprised to hear that our hotel seemed outdated. We genuinely value your comments and respect your perspective, as it helps us identify areas where we can improve. If there are specific aspects you’d like to discuss or suggestions you have, we'd be grateful to hear more from you. We’re committed to enhancing our guest experience and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thanks again for your review.Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Debora,Thank you so much for your fantastic review! We're absolutely delighted to hear that you had such a positive experience at our hotel. It's always a pleasure to see our efforts resonate with our guests, and your feedback is incredibly encouraging. We can’t wait to host you again and provide another exceptional stay.Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Diane, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Ethan, we are very sorry to hear of your disappointing experience and disheartened to see this review after the measures we took to resolve and make up for the issues. We certainly understand that every detail is very important and are very sorry we fell short in a few areas of your stay. Please know that we take your feedback seriously and will be looking into the concerns you've raised. It is our understanding from our conversation with you that the hot water was due to the faucet not working as it should have but that you were able to get hot water and we will be looking at fixing or replacing the facet today to ensure it is operating normally. We are very sorry that the team member that you reported the issue did not listen and respond in the customer-focused approach that we would expect, this will be addressed with them. We are terribly sorry the mini-fridge froze some items, we certainly understand that it would not be your expectation nor our hope for this to happen. As is customary for resort properties like ours, a 50 per night authorization is collected upon check in to provide a line of credit for any additional charges during your stay. For an Expedia reservation like yours, this would have been applied to cover the resort fee and any additional charges from the spa, restaurants, or lobby café & gift shop. Should the expected charges go beyond the 50/night amount, an additional hold is automatically taken to ensure funds are available to collect the projected balance due. The hold is released upon check-out when the balance is collected but may take a few days to finalize on online banking. We're committed to making necessary improvements and hope to have the opportunity to restore your faith in our hotel and hospitality. Thank you for bringing this to our attention, and please feel free to reach out if there's anything more we can do to assist you. Best Regards, Guest Experience Team The Essex Resort & Spa

Hello Lynda, Thank you for sharing your feedback with us! We're glad to hear that you enjoyed our spa services, but we apologize that your experience at the Tavern restaurant did not meet your expectations. We appreciate your input and will definitely take into consideration your comments about the food quality. We strive to provide the best dining experience for our guests, and we will address the issues with our culinary team to ensure that the food at the Tavern restaurant meets our usual high standards. We would love the opportunity to make it right for you on a future visit, so please don't hesitate to reach out to us directly. Thank you again for your valuable feedback, and we hope to welcome you back soon for an improved dining experience at The Essex Resort & Spa.Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Sloane, thank you for your review. We're thrilled to hear you had a great stay with us! It's always our goal to provide a comfortable and enjoyable experience for our guests. We look forward to the opportunity to welcome you back in the future. Safe travels until then!Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Lee, Thank you for taking the time to share your feedback with us! We are pleased to hear that you enjoyed the atmosphere and found our staff to be friendly. We strive to create a warm and welcoming environment for all of our guests. Your feedback is essential for us to continue to provide exceptional experiences for our guests. We appreciate your support and look forward to welcoming you back in the future.Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Mary, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best Regards,Guest Experience Team The Essex Resort & Spa

Hello Philip, Thank you for choosing The Essex Resort & Spa, Philip! We are glad to hear that you enjoyed your stay with us. Our team works hard to provide top-notch service and amenities for our guests. We value your feedback and will strive to make your next visit a 5-star experience. If there is anything else we can do to enhance your stay, please let us know. We look forward to welcoming you back soon!Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Annie,We're truly disheartened to hear your stay fell short of expectations. Our commitment is to deliver a pristine, comfortable environment coupled with attentive service, and it seems we missed that goal during your visit. Please accept our sincerest apologies for any oversight in hospitality and room standards. Your feedback is crucial for our improvement, and we're taking steps to address these issues. We're eager for the chance to demonstrate the high level of service and care we're known for. Should you consider staying with us again, we'd be grateful for the opportunity to restore your confidence in our hotel.Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Anne, we're absolutely thrilled to see your wonderful rating! It's wonderful to know that your stay with us was so enjoyable. We strive to make every guest's experience memorable, and it's feedback like yours that truly makes our day. We're looking forward to the opportunity to welcome you back for another great stay. Safe travels until then!Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Michael, thank you for sharing your thoughts with us. It's certainly shocking to hear about your recent experience with us, especially since the vast majority of our guests enjoy our culinary offerings. We aim to provide exceptional dining experiences, so it's disappointing to learn we fell short of this during your stay. Please know that we take your feedback seriously and will be looking into the concerns you've raised. We're committed to making necessary improvements and hope to have the opportunity to restore your faith in our hotel and hospitality. Thank you for bringing this to our attention, and please feel free to reach out if there's anything more we can do to assist you.Best Regards,Guest Experience Team The Essex Resort & Spa

Hello Melodie, thank you so much for taking the time to share your positive experience at The Essex Resort & Spa! We are thrilled to hear that you enjoyed your stay with us and found our location to be convenient yet secluded. Your feedback is truly appreciated and will be shared with our team. We hope to welcome you back for another wonderful stay in the future!Best Regards,Guest Experience Team The Essex Resort & Spa

Hello Stephen, Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had an excellent experience at The Essex Resort & Spa. Your positive comments are truly appreciated. We are always looking for ways to improve and your feedback is instrumental in helping us do so. We look forward to welcoming you back for another fantastic stay in the future.Best Regards,Guest Experience Team The Essex Resort & Spa

Hello Constance, Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed the special touches and attention to detail during your stay at The Essex Resort & Spa. We're glad you appreciated the hot chocolate and cookies. Your feedback is greatly appreciated, and we will continue to provide exceptional experiences for our guests. We hope to welcome you back soon for another wonderful stay.Best Regards,Guest Experience Team The Essex Resort & Spa

Hello Tracy, Thank you for your kind words about The Essex Resort & Spa! We are delighted to hear that you enjoyed your stay with us and found our location charming and convenient. Your recommendation means a lot to us and we hope to welcome you back again soon.Best Regards,Guest Experience Team The Essex Resort & Spa

Thank you for taking the time to share your feedback with us, Tina. We're thrilled to hear that you found our staff friendly and helpful, and that you enjoyed your clean and quiet room. It's great to know that you also enjoyed our large pool and on-site restaurants. We appreciate your comments and will use them to continue improving our services for all of our guests. We look forward to welcoming you back to The Essex Resort & Spa in the future!Best Regards,Guest Experience Team The Essex Resort & Spa

Hey Jim! Thank you for taking the time to share your feedback with us! We are delighted to hear that you enjoyed our hot tub and bar during your stay at The Essex Resort & Spa. Your positive comments are greatly appreciated. We are always looking for ways to improve and provide the best experience for our guests. If there is anything specific that you feel we could have done better, please let us know so we can address it accordingly. We value your input and will use it to continue to enhance our services. We hope to have the opportunity to welcome you back again in the future for another enjoyable stay. Cheers!Best Regards,Guest Experience Team The Essex Resort & Spa

Hi Arthur, thank you for choosing to stay with us and for your wonderful review! We know our team will be just as flattered as we were with your kind review. We look forward to welcoming you back again soon! Until next time,Best Regards,Guest Experience Team The Essex Resort & Spa

Thank you for your review, Bethany! We are glad to hear that you enjoyed our spa and amenities. Your feedback is valuable to us as we strive to provide the best experience for our guests. We will continue to improve our services based on your comments. We look forward to welcoming you back soon for another relaxing stay!Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Claire,Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience at our spa reception. We understand how crucial it is to feel welcomed and valued during your visit, and we apologize for any impression of less than first-rate service.We sincerely apologize if our team member's initial interaction with your daughters was not up to our usual standards. We strive to provide exceptional service to all of our guests, and this incident does not reflect our values. We appreciate you bringing this to our attention, and we are committed to addressing this internally. Your feedback is valuable to us, as it helps us improve and provide a better guest experience for everyone. We hope this experience doesn't overshadow the other positive aspects of your visit. Please know that we truly value your patronage and would love the opportunity to make it right for you in the future.Best Regards,Guest Experience Team The Essex Resort & Spa

Dear guest, thank you for sharing your positive feedback with us! We're thrilled to hear that your experience at The Essex Resort & Spa was amazing. Your kind words are truly appreciated. At The Essex Resort & Spa, our goal is to provide our guests with excellent service and an unforgettable stay. We take pride in ensuring that every aspect of our resort lives up to our guests' expectations. We are delighted to hear that we were able to exceed your expectations during your visit. It means a lot to us that you found everything at our resort to be amazing. We look forward to welcoming you back to The Essex Resort & Spa in the future. If there's ever anything we can do to make your next stay even more exceptional, please don't hesitate to let us know.Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Tammy, Thank you for your fantastic review of The Essex Resort & Spa! We're thrilled to hear that you found our property and staff amazing. It's also wonderful to know that you enjoyed our spa services and our restaurants. We greatly appreciate your feedback and look forward to welcoming you back in the future. Should you have any specific suggestions or concerns, please do not hesitate to reach out to us. We genuinely value guest feedback and strive to continually improve our services. Thank you once again for choosing The Essex Resort & Spa. We can't wait to have you as our guest again soon!Best Regards,Guest Experience Team The Essex Resort & Spa

Antonio - Many thanks for your positive rating – we are delighted that you enjoyed your time at The Essex Resort & Spa so much. We hope to host you again successfully in the near future. Best Regards,Guest Experience Team The Essex Resort & Spa

Hi Sabrina, thank you for taking the time to share your wonderful experience at The Essex Resort & Spa! We're thrilled to hear that you adored our hotel and enjoyed your stay with us. It's great to know that our team members were a pleasure to be around and that you found our Junction and Tavern restaurants excellent. We are glad that you found our hotel cozy and inviting, creating a comfortable atmosphere for your stay. We appreciate your recommendation and are delighted to be your preferred choice when visiting Burlington.Thank you once again, and we look forward to welcoming you back to The Essex Resort & Spa soon!Best Regards,Guest Experience Team The Essex Resort & Spa

Hi Lynda, we are absolutely delighted to hear that you had a fantastic experience with us. Your kind words truly mean the world to us.We strive to create a warm and welcoming environment for all of our guests, and we're delighted to know that we hit the mark with you. If there's anything in particular that made your stay memorable, please don't hesitate to share. We're always looking for ways to make your experience even better.It was our absolute pleasure to have you as our guest, and we can't wait to welcome you back in the future for another amazing stay. Please feel free to reach out if there's anything we can do to assist you. Safe travels!Best Regards,Guest Experience Team The Essex Resort & Spa

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Bonjour! Merci d'avoir choisi The Essex Resort & Spa pour votre séjour en famille. Nous sommes ravis d'apprendre que vous avez apprécié notre ambiance de campagne. Nous nous excusons sincèrement pour les problèmes que vous avez rencontrés pendant votre séjour. Il est inacceptable que vous ayez trouvé des poils de chien sur la couverture de lit. Nous avons pris des mesures immédiates pour renforcer nos protocoles de nettoyage et pour nous assurer que cela ne se reproduira plus à l'avenir. De plus, nous comprenons votre frustration concernant l'accès à la grande piscine en hiver. Nous prenons en compte votre commentaire et nous allons envisager des options pour améliorer cette situation et rendre l'accès plus pratique pour nos clients pendant la saison hivernale. Votre feedback est précieux pour nous et nous sommes déterminés à prendre les mesures nécessaires pour résoudre ces problèmes. Nous espérons sincèrement avoir l'opportunité de vous accueillir à nouveau à l'avenir et de vous offrir une expérience encore plus agréable.Best Regards,Guest Experience Team The Essex Resort & Spa

Hi Antonia, thank you so much for your fantastic review! We are thrilled to hear that you had such a great experience at The Essex Resort & Spa. Our team strives to create memorable experiences for our guests, and it is heartwarming to know that we succeeded in doing so for you.We truly appreciate your review and look forward to welcoming you back again in future. Best Regards,Guest Experience Team The Essex Resort & Spa

Jason, what a wonderful review! We are absolutely thrilled that you had such a fantastic time at The Essex Resort & Spa. We can't wait to welcome you back for another great stay.Your kind words mean the world to us. It's our mission to create an amazing experience for each and every guest, so knowing that we hit the mark with you brings us so much joy. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Thank you again for choosing The Essex Resort & Spa, and we can't wait to see you again soon!Best Regards,Guest Experience Team The Essex Resort & Spa

Thank you so much for your perfect rating, Jesse. We're absolutely thrilled to hear that you had a wonderful experience at The Essex Resort & Spa. We truly aim to create the perfect guest experience, and we're glad we hit the mark with you. We hope to see you again soon for another amazing stay. Safe travels! Best Regards,Guest Experience Team The Essex Resort & Spa

Hi Amanda, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!Best Regards,Guest Experience Team The Essex Resort & Spa

Hi Samara,Thank you so much for the amazing review of The Essex Resort & Spa. This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best Regards,Guest Experience Team The Essex Resort & Spa

Hi George,Thank you for your 5/5 review of The Essex Resort & Spa. We're delighted that you had such a positive experience with us. Our team works hard to provide exceptional service and amenities, so it's great to know that we met your expectations. We hope you enjoyed our resort facilities and the relaxing spa treatments. Thank you for choosing The Essex Resort & Spa, and we hope to welcome you back soon. Safe travels! Best Regards,Guest Experience Team The Essex Resort & Spa

Hi Nicholas, many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards,Guest Experience Team The Essex Resort & Spa

Hi there! Thank you for choosing The Essex Resort & Spa for your recent stay and for sharing your feedback. We truly appreciate the opportunity to have hosted you and your family.We're glad you enjoyed the pool and hot tub during your stay. However, we sincerely apologize for the inconvenience caused by the delay in providing extra pillows and the odor of marijuana smoke in your suite and hallway. We want to assure you that we have a strict no-smoking policy in place, which includes all forms of smoking, including marijuana. We take these matters very seriously, work diligently to enforce our policy when our guest report instances to the front desk.Your comfort and overall experience are our top priorities, and we strive to provide swift and attentive service to all our guests. We apologize for any shortcomings during your recent stay. This is not our usual standard, and we hope to welcome you and your family back in the future, where we can provide you with the exceptional hospitality that we are known for. Best Regards,Guest Experience Team The Essex Resort & Spa

Hi there! Thank you for your positive review. We're thrilled to hear that you found our hotel to be nice and clean, and our staff to be friendly. We strive to provide a pleasant experience for all our guests, and we're glad we succeeded in doing so during your stay. We hope to welcome you back in the future!Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello there!Thanks so much for leaving your review and sharing your thoughts about your stay with us. We really appreciate your feedback and your honesty. It's important for us to know how our guests experience their time with us, whether it's positive or negative.We're sorry to hear that you didn't find our property as others have described. We understand that everyone has different expectations, and it seems like we didn't quite meet yours on this occasion. Although our rooms may not have been as extravagant as you had hoped, we do aim to provide a comfortable and enjoyable stay for all our guests.We apologize for any confusion regarding the Resort Fee. The Resort Fee is included in the total at the time of booking and in the total on your confirmation email, as well as explained in our policies on our website and partner websites. We are very sorry that you didn't have the opportunity to take advantage of our amenities during your short visit.If there's anything else you'd like to discuss or if you have any further feedback, please don't hesitate to reach out to our team. We genuinely appreciate your input and would love the chance to resort your faith in our hotel and hospitality Thanks again for choosing to stay with us, and we sincerely hope to have the opportunity to welcome you back again someday. Best Regards,Guest Experience Team The Essex Resort & Spa

Dear guest, Thank you for your recent stay at The Essex Resort & Spa! We appreciate your kind words about our gorgeous property, fantastic dining options, and super helpful and polite staff. We're thrilled to hear that you had a wonderful experience with us and that you plan on returning. At The Essex, we strive to provide exceptional service and create a memorable experience for our guests. Your feedback is greatly appreciated in helping us understand what we're doing right and how we can continue to improve. We look forward to welcoming you back on your next visit to the Burlington area. Please don't hesitate to reach out if there's anything else we can do to make your future stays even more enjoyable.Best Regards,Guest Experience Team The Essex Resort & Spa

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Rachel, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Mary, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best Regards,Guest Experience Team The Essex Resort & Spa

Dear Mindy, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality. Best Regards,Guest Experience Team The Essex Resort & Spa