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Reviews of Punthill Essendon

4.5 out of 5
Punthill Essendon
1142 Mount Alexander Road, Essendon, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 147 out of 328 reviews" "
Rating 8 - Good. 121 out of 328 reviews" "
Rating 6 - Okay. 40 out of 328 reviews" "
Rating 4 - Poor. 7 out of 328 reviews" "
Rating 2 - Terrible. 13 out of 328 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Stayed 1 night in Jan 2024
Response from Chloe, Junior Hotel Manager on Feb 5, 2024
Thank you for leaving your positive review Regina! Hope to welcome you back in the future. Best wishes,

8/10 Good

Nesta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The building was set in an art unique way.
Stayed 1 night in Dec 2023
Response from Chloe, Junior Hotel Manager on Feb 5, 2024
Thank you for leaving your review Nesta! I am glad to hear you enjoyed the building layout. Hope to welcome you back in the future. Best wishes,

2/10 Terrible

achyuthan

Disliked: Cleanliness
Troublesome stay
No front desk staff made it troublesome to get in after hours. No after hours support on site was also troublesome especially since we are traveling internationally. Hotels.com website mentioned availability of kitchen which was non existent.
Stayed 5 nights in Dec 2023
Response from Chloe, Junior Hotel Manager on Jan 5, 2024
Thank you for taking the time to leave your review Achyuthan! We always contact our guests 24-48hrs prior to arrival to confirm arrival details and explain afterhours instructions. I can see we sent an email 3 days prior to your arrival and unfortunately did not receive a response. I am so glad you were able to call our afterhours team to assist you with collecting your keys. Hope to welcome you back again in the future. Best wishes,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 10 nights in Dec 2023

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, room comfort
Incredible staff makes this a top class experience
Always a great stay, thank you. The amazing staff are what keeps us returning. They always go above and beyond, and manage to brighten the day 💖
Stayed 1 night in Oct 2023
Response from Chloe, Junior Hotel Manager on Nov 7, 2023
Thank you for your review Nadia! Always a pleasure having you stay with us. Hope to welcome you back again soon.

2/10 Terrible

Damien

Disliked: Cleanliness
Greeted with vomit and food in the lift upon arrival. Dog barking in room 2 doors away and urine in corridor beside room entry. Room stunk of cooking fumes from restaurant below. Will never, ever return and will strongly urge others to NOT even entertain thought of staying at Punt Hill Essendon
Stayed 3 nights in Oct 2023
Response from Chloe, Junior Hotel Manager on Nov 2, 2023
Thank you for taking the time to leave your feedback Damien. As mentioned previously, we are more than happy to offer room moves during our guests' stay. Please feel free to report noise complaints to our reception or afterhours team to have the matter resolved as soon as possible.Best wishes,

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Great property
Stayed 2 nights in Sep 2023
Response from Chloe, Junior Hotel Manager on Nov 2, 2023
Thank you for your review John! Delighted to hear you think our property is great. Hope to welcome you back soon.Best wishes,

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
I liked how close this place is to the tram stop and it's closeness to Essendon airport. Nice a quiet as well.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Leeanne

Travelled with family
Liked: Cleanliness, room comfort
A quick stop over
We were hesding overseas and this was an overnight stop to see family on the way.... location was perfct, close to family and the airport... will be staying there again for sure :)
Stayed 1 night in Aug 2023
Response from Shen on Sep 23, 2023
Thanks for your valuable feedback Leeanne!It was a total pleasure to have you staying with us!We are delighted to hear you enjoyed your stay and hope to welcome you back in the future.Look forward to seeing you again in the future.Kind regards,Shen

10/10 Excellent

cindy

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Leanne

Stayed 3 nights in Aug 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Wayne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Property was within reach of most amenities that we needed for our trip
Stayed 1 night in Jul 2023

10/10 Excellent

Sharon

Stayed 1 night in Jun 2023

10/10 Excellent

Margaret

Stayed 4 nights in Apr 2023

8/10 Good

Jodie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean stylish and easy accessible to transport city and shops
Stayed 3 nights in Mar 2023

10/10 Excellent

leanne

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet. The staff were very helpful and lovely to deal with
Stayed 1 night in Mar 2023

10/10 Excellent

Albert

Travelled with partner
Liked: Amenities, property conditions & facilities
The Hotel was clean and quiet but the surrounding was noisy (Supermarket and service station) but we parked in the Hotels underground save car park. But that would not stop us from staying there again.
Response from Chloe, Hotel Manager on Feb 1, 2023
Thank you for taking the time to leave your review Albert! I will add a note to your profile of your room preferences - hope to welcome you back again soon!

4/10 Poor

Helen

Travelled with family
Disliked: Property conditions & facilities
1. No electric power for about 2 hours on 1st morning. Unable to contact emergency repairs - no phone. 2.Electronic access card failed to provide access to building on 2nd evening. Had to wait for another (unknown) guest to arrive and use his access to building. 3. Difficulty using access card to lift and room on Saturday therefore arranged with reception to leave a day early and sought a refund to which it was agreed but was told it would need to come through lastminute.com.au as that where booking was made. My husband's current serious heart condition was causing anxiety thus early departure and in excess of 24 hours notice given to reception (still awaiting refund!). Previous high quality of Punthill has fallen. No refund equals no using "lastminute" again but there is still time!! A pity as we have stayed at Punthill a number of times in previous years.
Stayed 4 nights in Dec 2022
Response from Chloe, Hotel Manager on Feb 1, 2023
Thank you for taking the time to leave your review Helen! I do apologise for the inconveniences you experienced during your stay. We have a intercom at the front of the hotel to call our afterhours team if our guests do not have access to a phone, I am glad my team was able to fix the power in your apartment after they arrived to the hotel! Unfortunately for third party reservations, refunds need to go via the website. We have not received communication from them to approve this. I do hope you give us another chance to show this is not our usual high standard!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Room appeared to have been recently updated. Basic facilities but had everything we needed for a weeklong stay. No fly screen on doors or windows so couldn’t leave open for breeze but air conditioning worked well. New TV but Wi-Fi usually too slow to stream video. Only one small lift which was also used by service staff so could be slow at times. Was in a room facing away from the street and did not have any issue with noise. Staff very friendly. Great location with supermarket, cafes and public transport right at the door.
Stayed 9 nights in Dec 2022
Response from Chloe, Hotel Manager on Jan 31, 2023
Thank you for taking the time to leave your review! We are currently working on small changes throughout the hotel, I am so glad you noticed! Hope to welcome you back soon.

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and very clean
Response from Chloe, Hotel Manager on Jan 31, 2023
Thank you for taking the time to leave your review Tim! So glad you had an enjoyable stay.

10/10 Excellent

Steve

Stayed 1 night in Dec 2022
Response from Chloe, Hotel Manager on Jan 31, 2023
Thank you for taking the time to leave your review Steve!

8/10 Good

Mark

Stayed 7 nights in Nov 2022

8/10 Good

Robyn

Liked: Room comfort
Stayed 1 night in Nov 2022

8/10 Good

Beverley

Stayed 1 night in Nov 2022

8/10 Good

Lorraine

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for three nights in a well-appointed one-bedroom apartment which had plenty of room. The downstairs carparking was convenient. The property is well located for access to trams, restaurants, coffee shops and normal shopping.
Stayed 3 nights in Sep 2022

10/10 Excellent

David

Liked: Amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2022

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Craig

Stayed 2 nights in Jul 2022

8/10 Good

Colin

Stayed 1 night in Jul 2022

8/10 Good

Brigid

Liked: Cleanliness, amenities, property conditions & facilities
Centrally located in Essendon, walking distance to Windy Hill footy club, Coles, restaurants and bottle shop close by. Only (minor) downside was no milk frother to go with the Nespresso machine for a morning coffee!
Stayed 2 nights in Jul 2022

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A good hotel
Stayed 2 nights in Jun 2022
Response from Zipporah on Jul 5, 2022
Thank you for leaving your feedback Ryan, hope to welcome you back in the future!

6/10 Okay

vicki

Liked: Cleanliness
Stayed 3 nights in Jun 2022

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Needs a good clean and refresh
On arriving, the room we were assigned was not clean, it had stains on the couch and the dust and uncleanliness caused me to complain to the reception, I have never done this before but the rooms cleanliness was not up to scratch. They did move us to another room, which was better but also needed a good clean, we had to wipe all surfaces and clean a lot of areas that a good clean would have fixed. I understand a daily clean may just be a quick wipe over but surely a regular deep clean should occur and this definitely had not had that in a long long time, the window sills were dusty, burn mark on the pillow case and just plain dirty on so many surfaces, I have stayed here many many times but never again. This is the 1st time in my extensive travels that I felt the need to complain.
Dishwasher filthy
Marks on blinds and walls
Window sills full of grim and dust
Cigarette burn on pillow slip
Stayed 4 nights in Mar 2022
Response from Zippi on May 11, 2022
Thank you for taking the time to leave your feedback these areas have been discussed with the team and will continue to be areas to focus on and further improve. Please reach out to myself directly if there is anything further you would like to discuss.

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

Mal

Business traveller
Disliked: Cleanliness, property conditions & facilities
Very painful check in experience. The place smelt and looked very dirty. You can tell as soon as you stepped into the elevator. You just don't want to touch anything
Stayed 1 night in Apr 2022
Response from Zippi on Apr 29, 2022
Thank you for providing your feedback Mal. Disappointed you did not have a smooth checkin process, we have now extended reception hours so this should make a huge difference. We now vacuum reception at the start and end of the day and sanitize all touch points 3 times a day including lift buttons and door handles. Please reach out if you would like to discuss further.

10/10 Excellent

Cameron

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Very friendly and helpful staff. Nice neat and modern rooms
Stayed 1 night in Apr 2022
Response from Zippi on Apr 29, 2022
Thank you for leaving our team your nice feedback. Best wishes,

6/10 Okay

Karen

Stayed 2 nights in Apr 2022

6/10 Okay

Cameron

Travelled with group
The property itself was good, the room was good for the purpose i had booked for. A one night stay whilst attending a nearby event. Unfortunately there was a mistakes made by staff were i was unable to gain access to the key to correct room and was presented with a uncleaned room, piles of used bedding and an uncleaned bathroom. A phone call gave me no other room to move to but a refund in the morning. This did not help the situation satisfactorily. Eventually i was given access to the key and room.
Stayed 1 night in Mar 2022
Response from Zippi on Apr 4, 2022
Thank you for bringing this to my attention Cameron. I am disappointed to hear this happened and have since discussed this with all team members involved. I apologies for the inconvenience and glad to hear we were able to arrange another room for you. Best wishes,

10/10 Excellent

shane

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
All good no issues
Stayed 1 night in Mar 2022
Response from Zippi on Mar 23, 2022
Thank you for taking the time to leave us a rating Shane! Hope to welcome you back in the future.

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Mar 2022
Response from Zippi on Mar 23, 2022
Thank you for taking the time to leave us a rating Natalie! Hope to welcome you back in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2022
Response from Zippi on Mar 15, 2022
Thank you for taking the time to leave your rating Micahel, hope to welcome you back in the future! Best wishes, Zipporah Hotel Manager

2/10 Terrible

Kate

Stayed 1 night in Mar 2022

6/10 Okay

Renea

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Bed was lovely. Bathroom clean, kitchen wasn't. Furniture terrible in poor condition. Didn't sit on couch as it was full of dust, blinds were disgusting. Photo's show a new and stylish room, rather than a run down just ok one. Fake advertising!! Funny smell in hallway. Best thing was there is a great steak grill and cafe downstairs. I'm sorry but I wouldn't book again.
Stayed 1 night in Feb 2022
Response from Zippi on Mar 15, 2022
Thank you for talking the time to leave your feedback Renea! We are always working on making improvements to each rooms, as you can imagine Covid has slowed our plans and our income down however I can assure you this is a focus. Thank you again for your feedback as this helps us when making decisions on what to invest in next. Best wishes, Zipporah Hotel Manager

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2022
Response from Zippi on Jan 13, 2022
Thank you for leaving us 10/10 Ryan! Means a lot to us through this tough time :)

10/10 Excellent

Lizzie

Liked: Cleanliness, room comfort
Punthill is Alright!
Great property in a great location Helpful staff and room was reasonably quiet for a busy road
Stayed 1 night in Dec 2021
Response from Zippi on Jan 13, 2022
So glad you enjoyed the hotel and our team, hope to welcome you back in the future! Best wishes,