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Reviews of Mercure Hotel Bochum City

4 out of 5
Mercure Hotel Bochum City
Massenbergstr. 19-21, Bochum, NW

Reviews

8.4

Very good

Rating 10 - Excellent. 213 out of 606 reviews" "
Rating 8 - Good. 304 out of 606 reviews" "
Rating 6 - Okay. 67 out of 606 reviews" "
Rating 4 - Poor. 15 out of 606 reviews" "
Rating 2 - Terrible. 7 out of 606 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly staff, would stay again
The staff here is very friendly and nice and helpful. The breakfast is good. The rooms are clean and nice. The bed / pillows are not the most comfortable and the shower is outdated. I would stay here again though. Big rooms and always clean
Stayed 5 nights in Sep 2023

8/10 Good

Huseyin Ceyhun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Mercure Hotel Bochum City on Sep 24, 2023
Leuber Huseyin,vielen Dank für Ihre Bewertung.Bis zum nächsten Mal.

8/10 Good

SLEIMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Aug 2023
Response from Mercure Hotel Bochum City on Aug 21, 2023
Dear Sleiman,thanks for your feedback after your stay and for the great review.All the best,the team of Mercure Hotel Bochum City

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Germany to meet friends
I went to meet my friends from Germany. This hotel is close to the railway station and the city centre. I think it is a very good value for money hotel. I enjoyed my stay.
Stayed 3 nights in Apr 2023
Response from Mercure Hotel Bochum City on May 1, 2023
Dear Nigel,many thanks for your great feedback.It is nice to read your positive comments.Great that you enjoyed your visit with your friends.Hope to welcome you back again.All the best

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good hotel
The hotel was very clean and nice and the rooms were spacious. I found parking and breakfast both expensive. The pillows were flat and terrible. The bed wasn't the most comfortable. The staff were very friendly and helpful and the food at breakfast was good. Overall would stay here again but bring my own pillow!
Stayed 4 nights in Feb 2023
Response from Mercure Hotel Bochum CIty on Mar 9, 2023
Dear Michael,thank you for your stay and your feedback.We are happy to read your positiv feedback.We hope to welcome you back soon.All the best,

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall quite good. Staff very friendly and helpful. No hot water in the morning and heated towel rail didn't work (room 504)
Stayed 1 night in Jan 2023
Response from Mercure Hotel Bochum City on Jan 29, 2023
Dear Andrew,thank you for your stay and your feedback.We are sorry about the cold water.Unfortunately, there was a problem with the hot water system that day. We would like to apologize very much for the inconvenience. This is not our standard. We have already forwarded your comment about the towel heating internally.We would be pleased to welcome you again as our guest.

10/10 Excellent

Klaus, Hopkinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near the train station. Short walk to restaurants, shopping and pubs. Very friendly staff. Rooms are nicely designed with a local flair.
Stayed 2 nights in Sep 2022
Response from Mercure Hotel Bochum City on Oct 5, 2022
Dear Klaus, thank you for your great feedback.Hope to welcome you back soon.All the best.

8/10 Good

Graham

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Mercure Hotel Bochum City on Sep 25, 2022
Dear Graham,thank you for your feedback.We hope to welcome you back soon.All the best

10/10 Excellent

Philipp

Stayed 1 night in Sep 2022
Response from Mercure Hotel Bochum City on Sep 25, 2022
Lieber Philipp,lieben Dank für Ihren Besuch bei uns und Ihre Bewertung.Es freut uns sehr, dass es Ihnen so gut gefallen hat.Bis zum nächsten Mal

8/10 Good

Oskar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard mecure hotel close to train station
This is probably the best hotel in Bochum, must based on the lack of quality alternatives. It is still room for improvement regarding gym/fitness opportunities. The the overall view is a standard Mecure hotel with very good location close to the train station!
Stayed 2 nights in May 2022
Response from Mercure Hotel Bochum City on Aug 24, 2022
Dear Orkar,thank you for your visit and your great feedback.We hope to welcome you back soon.All the best, your team of the Mercure Hotel Bochum City

6/10 Okay

Richard

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not as good as usual
We have stayed here on numerous occasions. Checkin was slow, the bar and restaurant were closed for the 1st night and then Saturday until the evening! Normally the staff are great but lots of new faces and not the normal service,
Stayed 2 nights in Aug 2022
Response from IWINKING on Aug 10, 2022
Dear Richard, thank you for your stay at the Mercure Hotel Bochum City. We are sorry that you missed the usual standard. Due to the pandemic, we are also affected by the staff shortage. Therefore, at the time of your visit, the opening hours in the restaurant had been adjusted. We would be very pleased to welcome you back on your next visit to us at the TwinT. Restaurant may welcome you. All the best, your team of the Mercure Hotel Bochum City

8/10 Good

James

Stayed 5 nights in Jul 2022
Response from Mercure Hotel Bochum City on Aug 24, 2022
Dear James,thank you for your feedback.Hope to welcome you back soon.All the best, your team of the Mercure Hotel Bochum City

8/10 Good

James

Stayed 4 nights in Jul 2022
Response from Mercure Hotel Bochum City on Aug 24, 2022
Dear James,thank you for your feedback.Hope to see you soon, best regards, your team of the Mercure Hotel Bochum City

10/10 Excellent

Regina

Stayed 1 night in May 2022
Response from IWINKING on Jun 11, 2022
Liebe Regina, ganz herzlichen Dank für Ihre tolle Bewertung. Bis zum nächsten Mal, Ihr Team vom Mercure Hotel Bochum City

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from IWINKING on Oct 26, 2021
Sehr geehrter Ronald, wir freuen uns sehr über Ihre Bewertung, vielen Dank. Alles Gute, das Team vom Mercure Hotel Bochum City

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Stayed here for work, perfectly nice hotel when staying for a couple of nights for a work trip. Bed was comfortable and had a good sleep which is important
Stayed 2 nights in Sep 2021
Response from IWINKING on Sep 20, 2021
Dear Nick, thank you for your great feedback. Hope to welcome you back soon at the Mercure Hotel Bochum City

8/10 Good

Mayank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 4 nights in Jul 2021
Response from IWINKING on Aug 3, 2021
Dear, Mayank, many thanks for your feedback. Hope to welcome you back soon at the Mercure Hotel Bochum City

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay in this hotel
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic yet again
Great hotel,stayed here many times when visiting Dortmund for the football I cannot fault anything
Stayed 1 night in Dec 2019

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secure Mercure
The hotel was very welcoming & most of the staff spoke very good English. The room was ample & comfortable, if i was to pick flies, the shower was over the tall bath with a fixed screen. I am disabled, but I managed to shower with help. The breakfast was excellent, anything & everything was there to eat, & as a coffee lover, that was top drawer. Nothing was too much trouble for them, plus its 24 hour so someone is always on hand if you need assistance. The hotel itself is situated in the heart of the city, where everything is easy to walk to e.g rail, bus & taxi. Would stay there again 👍
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable. I also like it’s proximity to Bochum Hbf. The receptionist when I was checking in was a bit cranky.
Stayed 1 night in Aug 2019
Response from IWINKING on Sep 4, 2019
Dear guest We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Idenia Winking, Junior Front Office Managerin

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very bad customer service
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipped and clean room. Mini bar was included.
Stayed 2 nights in May 2019
Response from IWINKING on Jul 2, 2019
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Idenia Winking, Assistant Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good hotel next main railways and bus station and close market area
Stayed 5 nights in Mar 2019
Response from JTB on Mar 13, 2019
Dear guests, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent transport link, good food/bar, very friendly staff
Stayed 1 night in Mar 2019
Response from Idenia Winking on Mar 11, 2019
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Idenia Winking, Assistant Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from JTB on Feb 26, 2019
Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights in Bochum
I went to Bochum for a couple of nights to see my German friends.They took me to a football match on the Saturday. All in the hotel is clean and comfortable. The breakfast area is nice with a good choice.The hotel is very central and is opposite the railway station.
Stayed 2 nights in Feb 2019
Response from JTB on Feb 26, 2019
Dear Nigel, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very good once again. But would still like a safe in my room
Stayed 4 nights in Jan 2019
Response from JTB on Feb 1, 2019
Dear Noel, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

6/10 Okay

Verified traveller

Liked: Staff & service
LOCATION IS GREAT. FOOD IS FANTASTIC. ROOM CLEANSES IS NOT VERY GOOD. THE SAFE WAS BROKEN EVEN WE ASK TO REPAIR IT DAY AFTER DAY. THE BATHTUB FAUCET WAS HARD TO ADJUST. THE WEIGHT AT THE BATHROOM WAS BROKEN, WAS REPAIRED AFTER TWO TIME WE ASKED.
Stayed 6 nights in Dec 2018
Response from JTB on Jan 13, 2019
Dear guest, thank you for taking the time to tell us about your experience at the Mercure Hotel Bochum City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jörg Belge Rooms Division Manager

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
good visit to the xmas market nearby car parking expensive
Stayed 1 night in Dec 2018
Response from JTB on Jan 11, 2019
Dear Roman. we very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

8/10 Good

Maddy

Liked: Cleanliness, staff & service
Very friendly crew. Very friendly and helpful. The restaurant is closed on Sundays, which is kinda weird, especially when you leave town in the late afternoon
Stayed 1 night in Dec 2018
Response from JTB on Dec 12, 2018
Dear Maddy, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

10/10 Excellent

M, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to station and centre . Will definitely go there again
Stayed 2 nights in Nov 2018
Response from JTB on Nov 20, 2018
Dear M We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break in Germany.
All in all the Mercure is a very nice. Very central and next to the railway station..
Stayed 3 nights in Jun 2018
Response from JTB on Aug 24, 2018
Dear Nigel, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

8/10 Good

Elizabeth, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, very convenient
Very convenient location with good parking. The room was pretty good, but a little warm. The gym is nice but very small. Breakfast was excellent. The staff is very nice. I would definitely recommend this hotel if you are planning a trip to Bochum.
Response from JTB on May 14, 2018
Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable stay
Response from JTB on May 14, 2018
Dear valued guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

8/10 Good

richard d.

A very comfortable hotel in the middle of Bochum
We enjoyed our stay in Bochum a great deal: it was good to see old friends and, especially, stay in a very comfortable hotel right across from the train station. My only concern was that the remote control on the TV set was not working properly, but we had hardly any time to watch TV, so it was simply a minor irritation. Otherwise, very good -- and especially pleasant because of the friendly and kind people working in the hotel. Much appreciated.
Stayed 1 night in Mar 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Bochum
covenient location, good service and secure parking
Stayed 1 night in Nov 2017
Response from JTB on Dec 4, 2017
Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

8/10 Good

Ethan

Liked: Cleanliness, staff & service
Disliked: Room comfort
Better than most other places you can stay in Bochum. Right outside the main train station, next to Bermuda triangle so very convenient for food and shopping and transport. Biggest complaint is the beds are a bit hard and very soft pillows but you can get extra comforters. The gym is small. They have a sauna but you have to pay for use.
Stayed 2 nights in Nov 2017
Response from JTB on Nov 22, 2017
Dear Ethan, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great staff.
We travelled to Bochum to attend a university graduation. The hotel was large, with an open, impressive reception area. The staff were immediately welcoming and very friendly. Check in was fast. The room was clean and comfortable - not as modern as the recoeption area, but had everything we needed. Staff were great. We travelled with our toddler, and struggled to find fresh milk when we were out one evening - the hotel staff were really helpful, and gave us some milk. A small gesture, but made a big difference to us... and our thirsty baby!
Stayed 2 nights in Nov 2017
Response from JTB on Nov 14, 2017
Dear Raymond, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City and your loyalty. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

10/10 Excellent

Geoff , birmingham uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful annual stay
Every year in October I stay at the Bochum Mercure. Always a cheerful greeting at check in and the room is always spotless. The breakfasts are a true delight with plenty of choice. The bar is well stocked and the barmen friendly and unassuming. Overall service is swift and unobtrusive. It's like a second home.
Stayed 2 nights in Oct 2017
Response from JTB on Nov 14, 2017
Dear Geoff, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

6/10 Okay

Niels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The least bad in Bochum
Ok hotel for Bochum but nothing to write home about. Check-in was painfully slow but the room was ok and breakfast pretty decent. It's quiet despite the central location.
Stayed 1 night in Aug 2017
Response from JTB on Sep 27, 2017
Dear Niels, Thank you for taking the time to tell us about your experience at the Mercure Hotel Bochum City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jörg Belge Rooms Division Manager

4/10 Poor

John, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Dated hotel, rude staff, but tasty breakfast
Poor customer service on checkin and room somewhat dated, but clean. Breakfast was nice though
Stayed 1 night in Aug 2017
Response from JTB on Sep 29, 2017
Dear John, Thank you for taking the time to tell us about your experience at the Mercure Hotel Bochum City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jörg Belge Rooms Division Manager

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
All quite good (room, food bar) bed could have been better though, Would recommend.
Response from JTB on Apr 10, 2017
Dear Mark, Thank you for taking the time to tell us about your experience at the Mercure Hotel Bochum City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jörg Belge Rooms Division Manager

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Complaints
Just a one night stay. Check-in and check-out was quick. Service was clinical but not unfriendly. The area was ok. Near shopping and the HBF; so convenient.
Response from JTB on Apr 10, 2017
Dear Gary, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, modern and quiet
I spent there only 2 days, but everything was perfect. Thank you :)
Response from JTB on Mar 20, 2017
Dear Agnieszka, We very much appreciate your comments regarding your stay at the Mercure Hotel Bochum City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Belge Rooms Division Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Not much else to choose
This is ok as not much choice around. Downside was tha coffee machine didn't work, and wasn't fixed, neither was any coffee provided so that is academic in any case. I was in a single room and the duvet didn't even cover the bed, not satisfactory. I have stayed here before in another room and it was much better without the problems mentioned above. Provision of a computer and printer in the lobby was great, and most useful.
Response from JTB on Mar 22, 2017
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Bochum City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jörg Belge Rooms Division Manager