Indoor pool, sun loungers

Reviews of Hampton Inn Elmira/Horseheads

2.5 out of 5
Hampton Inn Elmira/Horseheads
51 Arnot Road, Horseheads, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 680 out of 1000 reviews" "
Rating 8 - Good. 253 out of 1000 reviews" "
Rating 6 - Okay. 48 out of 1000 reviews" "
Rating 4 - Poor. 11 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location to Watkins Glen. Quiet, friendly staff, clean
Stayed 2 nights in Apr 2024
Response from Lindsay on Apr 10, 2024
Thank you for choosing to stay at the Hampton Inn Horseheads, Holly! We appreciate your positive feedback and look forward to your future stays whenever you find yourself in the area.

6/10 Okay

Marguerite, Wellsville

Travelled with family
Stayed 1 night in Feb 2024
Response from Jen G on Mar 25, 2024
Thank you for choosing to stay at the Hampton Inn Horseheads, Maguerite! We strive to create a wonderful experience for each and every guest, so if you could provide us with details on anything you liked or disliked about your stay it would help to benefit your stays in the future! Thank you for taking the time to leave us a review and we look forward to your future stays whenever you find yourself in the area!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely nice room and facilities. Wonderfully friendly staff.
Stayed 1 night in Feb 2024
Response from Jen G on Mar 25, 2024
Thank you for choosing to stay at the Hampton Inn Horseheads, Larry! We are so happy to hear how wonderful your stay was, and that the accommodations suited you! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2024
Response from Jen G on Jan 29, 2024
Thank you for choosing to stay at the Hampton Inn Horseheads, Andrew! We appreciate positive feedback and look forward to your future stays whenever you find yourself in the area!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jen G on Mar 25, 2024
Thank you for choosing to stay at the Hampton Inn Horseheads! We appreciate positive feedback and look forward to your future stays whenever you find yourself in the area!

8/10 Good

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
convenient; includes hot breakfast
Stayed 1 night in Dec 2023
Response from Jen G on Jan 29, 2024
Thank you for choosing to stay at the Hampton Inn Horseheads, Tomas! We appreciate positive feedback and look forward to your future stays whenever you find yourself in the area!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jen G on Jan 29, 2024
Thank you for choosing to stay at the Hampton Inn Horseheads, Laura! We appreciate positive feedback and look forward to your future stays whenever you find yourself in the area!

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, great breakfast. Love their bagged breakfast to go.
Stayed 1 night in Dec 2023
Response from Jen G on Jan 29, 2024
Thank you for choosing to stay at the Hampton Inn Horseheads, Jan! We are happy to hear how wonderful your stay was, and that the accommodations suited you! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we were looking for in a hotel.
Stayed 4 nights in Nov 2023
Response from Jen G on Jan 29, 2024
Thank you for choosing to stay at the Hampton Inn Horseheads, Anne! We are happy to hear how wonderful your stay was, and that the accommodations suited you! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked our stay. Room was nice clean cozy and quiet. Only negative we had was the breakfast. The container they had the scrambled eggs, potatoes and sausage in wasn’t working properly as the food was cold. Also the dining area temperature we thought was cool, felt like about 68. Other than that would recommend.
Stayed 1 night in Nov 2023
Response from Jen G on Nov 17, 2023
Thank you for taking the time to leave us a review, Wayne! We are so sorry to hear about the inconveniences you experienced during your stay with us. We've looked into these issues and they have since been resolved. We appreciate any feedback -- both good and bad, so that we may improve for future guests stays. We hope you decide to come visit us again if you find yourself in the area!

8/10 Good

Eric

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Eric! We strive to create a wonderful experience for each and every guest, so if you could provide us with details on anything you liked or disliked about your stay it would help to benefit your stays in the future! Thank you for taking the time to leave us a review and we look forward to your future stays whenever you find yourself in the area!

10/10 Excellent

Angela

Stayed 2 nights in Oct 2023
Response from Jen G on Jan 29, 2024
Thank you for choosing to stay at the Hampton Inn Horseheads, Angela! We appreciate positive feedback and look forward to your future stays whenever you find yourself in the area!

10/10 Excellent

Imelda

Stayed 1 night in Oct 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Imelda! Thank you for the incredible rating! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

jenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean rooms!
Stayed 2 nights in Sep 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, jenn! We are so happy to hear what you loved about your stay, and that we exceeded your expectations! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Mariela

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to go
Stayed 2 nights in Sep 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Mariela! We are so happy to hear how wonderful your stay was, and that we exceeded your expectations! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Lucia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 3 nights in Sep 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Lucia! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Michael! We appreciate positive feedback and look forward to your future stays whenever you find yourself in the area!

10/10 Excellent

Andrew, crozet

Liked: Property conditions & facilities
Excellent location and staff
Stayed 1 night in Sep 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Andrew! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, great hotel
Great location, near a lot of shopping nice and quiet. My only complaint was that when trying to take a shower the water went from hot to ice cold after about 2 minutes…. Not what I was hoping for after returning to our room after freezing our butte off at a concert for 4 hours….
Stayed 1 night in Sep 2023
Response from Jen G on Jan 29, 2024
Thank you for taking the time to leave us a review, Vicki! We are so sorry to hear about the inconveniences you experienced during your stay with us. We've looked into these issues and they have since been resolved. We appreciate any feedback -- both good and bad, so that we may improve for future guests stays. We hope you decide to come visit us again if you find yourself in the area!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well. It was clean and quiet
Stayed 1 night in Sep 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Lori! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Debra, Panama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel. Staff was very friendly. Great pool area.
Stayed 1 night in Aug 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Debra! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Rakhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and nice.
Stayed 1 night in Sep 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Rakhi! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Philip

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great. Air conditioner noises.
Stayed 1 night in Aug 2023

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner was noisy. All else was fine.
Stayed 1 night in Aug 2023

10/10 Excellent

Wencheng

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great hotel
As usual, Hampton inn has the best facility and service. This one is no exception. Bed, bathroom, pool, hot tub, and gym are well maintained and in great condition. Service is top-notch. Breakfast is excellent. Not sure why some of my fellow travelers would give them lower scores.
Stayed 1 night in Aug 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Wencheng! We are so happy to hear how wonderful your stay was, it's great to hear how much you love your stays with us! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
The prop
Stayed 1 night in Aug 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Howard! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

8/10 Good

Hal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Uncomfortable bed
Stayed 1 night in Aug 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Hal! We appreciate positive feedback and look forward to your future stays whenever you find yourself in the area!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from Jen G on Aug 21, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Tina! We appreciate your positive feedback and look forward to your future stays whenever you find yourself in the area!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth the extra $50 or so in price versus some of the other lower cost options in the area.
Stayed 1 night in Aug 2023
Response from Jen G on Aug 21, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Andrew! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Jen G on Aug 21, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Lu! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 1 night in Jul 2023
Response from Jen G on Aug 21, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads! We appreciate positive feedback and look forward to your future stays whenever you find yourself in the area!

4/10 Poor

Melinda

Travelled with family
Liked: Amenities
The a.c in our room wasn’t working it stayed at 70 or went up to 77. I turned the fan to on instead of auto and that didn’t help either. Also breakfast, we went down a little later trying to go during a big rush the table was so sticky and my son and I couldn’t find a spot to sit because it was so busy and we barely got food due to the overcrowded room where it’s hekd
Stayed 1 night in Jul 2023
Response from Jen G on Nov 17, 2023
Thank you for taking the time to leave us feedback from your recent experience, Melinda. We apologize for any inconvenience you experienced during your stay. We truly aim to make every guest experience a great one, so your feedback will help us to improve on future guest stays. We hope you come back and visit us when you find yourself in the area again!

6/10 Okay

Darlene

Disliked: Amenities
To need’s upgrade to a softer paper. A sweeter for breakfast would be nice. A flavored creamer for coffee would also be nice.
Stayed 5 nights in Jul 2023
Response from Jen G on Nov 17, 2023
Thank you for taking the time to leave us feedback from your recent experience, Darlene. We apologize for any inconvenience you experienced during your stay. We truly aim to make every guest experience a great one, so your feedback will help us to improve on future guest stays. We hope you come back and visit us when you find yourself in the area again!

10/10 Excellent

Holly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This is a really nice hotel. Staff was kind and helpful. Room clean. Beds comfortable. Thank you!
Stayed 1 night in Jul 2023
Response from Jen G on Aug 21, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Holly! We are so happy to hear how wonderful your stay was, and that we exceeded your expectations! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Penni

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place overall just great
Stayed 1 night in Jul 2023
Response from Jen G on Aug 21, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Penni! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

christina

Stayed 1 night in Jul 2023
Response from Jen G on Aug 21, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, christina! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that this property was at the end of a street area away from heavy traffic. The rooms and common areas were very clean and well kept. What I didn't like was the fact that I thought I booked a king size bed-only to find out at check in that it was 2 queens. When asked if they could fix this, they said, "no." Since it was booked through Expedia there was nothing they could do.
Stayed 1 night in Jul 2023
Response from Jen G on Aug 21, 2023
Thank you for taking the time to leave us feedback from your recent experience, William. We apologize for any inconvenience you experienced during your stay. We truly aim to make every guest experience a great one, so your feedback will help us to improve on future guest stays. We hope you come back and visit us when you find yourself in the area again!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Jen G on Aug 15, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Susan! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

8/10 Good

DARWIN F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ĥapoy to sit!!
Loved having an extra chair so 2 travelers can sit!! Amenities and breakfast were good.
Stayed 1 night in Jun 2023
Response from Jen G on Aug 15, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, DARWIN F! We are happy to hear how wonderful your stay was, and that the accommodations suited you! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hot tub
Stayed 1 night in Jun 2023
Response from Jen G on Aug 15, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Gary! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Eric! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Heather! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

6/10 Okay

Russell

Stayed 2 nights in Jun 2023
Response from Jen G on Nov 17, 2023
Thank you for taking the time to leave us feedback from your recent experience, Russell. We apologize if you experienced any inconveniences during your stay. We truly aim to make every guest experience a great one, so your feedback will help us to improve on future guest stays if you'd like to contact us and let us know what we can improve on. We hope you come back and visit us when you find yourself in the area again!

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Robert! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Lily, Silver Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Lily! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Jen G on Nov 17, 2023
Thank you for taking the time to leave us feedback from your recent experience, Elena. We apologize for any inconvenience you experienced during your stay. We truly aim to make every guest experience a great one, so your feedback will help us to improve on future guest stays. We hope you come back and visit us when you find yourself in the area again!

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great very friendly
Stayed 1 night in May 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Jerry! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

Antonella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fantastic and the staff was ridiculously nice!
Stayed 1 night in May 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, Antonella! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are nice and quiet location. Enjoyed using the pool and spa.
Stayed 1 night in May 2023
Response from Jen G on Nov 17, 2023
Thank you for choosing to stay at the Hampton Inn Horseheads, David! We are happy to hear how wonderful your stay was! We strive to create a wonderful experience for each and every guest. We appreciate the feedback and look forward to future stays whenever you find yourself in the area!

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ice coming out of the ice machine on the 3rd floor had black specks on it. Everything thing else was good.
Stayed 1 night in Apr 2023
Response from Hampton Inn Horseheads on Apr 3, 2023
Thank you for taking the time to leave a review and for bringing up the ice machine. We will be sure to have our maintenance team look into it. We are glad to see that the rest of your stay was enjoyable and look forward to welcoming you again soon!