Exterior

Reviews of Best Western Delta Inn

2.5 out of 5
Best Western Delta Inn
1509 Hampton Dr, Located right off of I-57/70, Effingham, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 683 out of 1000 reviews" "
Rating 8 - Good. 245 out of 1000 reviews" "
Rating 6 - Okay. 42 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberlee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean and convenient off the freeway.
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is quite old but sufficient. They are very pet friendly and even give your pet a treat at check-in.
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The front deak clerk was delightful
Stayed 2 nights in Mar 2024

4/10 Poor

Theresa

Liked: Staff & service
Many nicer choices I think in the immediate area at this price. Older property with some “cover-up” remodeling, just nothing special, morning breakfast below average, no fruit.
Stayed 1 night in Mar 2024
Response from Darcy- General Manager on Apr 2, 2024
Thank you for taking the time to share your feedback. We apologize that your experience did not meet expectations. We appreciate your comments regarding the age of the property and the breakfast offerings. Your feedback helps us to improve, and we will address these issues with our team to ensure a better experience for future guests. We hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, nicely keep and pleasant staff.
Stayed 1 night in Mar 2024
Response from Darcy- General Manager on Mar 21, 2024
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us and found our hotel to be clean and well-maintained. Providing a pleasant experience for our guests is always our top priority, and we're delighted that our staff could contribute to your positive experience. Your kind words serve as a great encouragement to our team. We look forward to welcoming you back on your next visit for another fantastic stay!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast!
Stayed 1 night in Mar 2024
Response from Darcy- General Manager on Mar 21, 2024
We greatly appreciate you taking the time to share your feedback with us! It's wonderful to hear that you enjoyed our breakfast during your stay. Our team takes pride in providing delicious and satisfying options to start your day off right. Your satisfaction is our utmost priority, and we're thrilled that we could exceed your expectations. We look forward to welcoming you back for another excellent stay soon!

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed there on the way to our destination and on the way back. great location, clean and nice hotel. Great staff and wonderful breakfast!
Stayed 1 night in Mar 2024
Response from Darcy- General Manager on Mar 21, 2024
Thank you for choosing to stay with us and for sharing your experience! We're thrilled to hear that our staff made your stay memorable with their exceptional service. Providing outstanding hospitality is our priority, and we're delighted that our team could contribute to your positive experience. Additionally, we're glad you enjoyed our breakfast offerings; our team works hard to ensure a delicious and satisfying start to your day. Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and beds comfortable needs some updating in room.
Stayed 1 night in Mar 2024
Response from Darcy- General Manager on Mar 21, 2024
Thank you for your recent stay with us and for taking the time to leave a review. We're thrilled to hear that you found your room to be clean; maintaining a pristine environment for our guests is a top priority. We appreciate your feedback regarding the need for updates, and please know that we take such comments seriously as we continuously strive to enhance our guests' experiences. Your input helps us identify areas for improvement, and we'll certainly consider your suggestion as we plan future updates to our property. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Darcy- General Manager on Mar 21, 2024
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are pleased to see that overall, you had a positive experience. If there are any specific areas where you feel we could improve and earn that elusive fifth star in your next visit, we'd love to hear from you. Your satisfaction is our priority, and we strive to exceed expectations with every stay. We hope to have the opportunity to welcome you back and provide an even better experience in the future.

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Darcy- General Manager on Mar 21, 2024
Thank you for taking the time to leave a review of your recent stay with us. We value all feedback from our guests, and we're sorry to see that your experience fell short of expectations. If there are specific aspects of your stay that you would like to discuss further or if there's anything we can do to address your concerns, please don't hesitate to reach out to our team directly. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, nice rooms and pool area. Very good breakfast!
Stayed 1 night in Feb 2024
Response from Darcy- General Manager on Mar 21, 2024
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had such a wonderful experience during your stay. It's fantastic to know that you found our property to be clean and well-maintained, and that you enjoyed our comfortable rooms and inviting pool area. We're especially delighted that you found our breakfast offerings to be very good; our team works hard to provide a delicious and satisfying start to the day for our guests. We look forward to welcoming you back on your next visit!

10/10 Excellent

Nate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and cleanliness was great. Taylor at the front desk was an absolute life saver and her customer service skills went above and beyond!! Will definitely be staying here again
Stayed 2 nights in Feb 2024
Response from Darcy- General Manager on Mar 14, 2024
Thank you so much for your outstanding review! We're thrilled to hear that you had a fantastic experience with us and that our customer service and cleanliness met your expectations. Taylor will be delighted to hear that her exceptional service made a positive impact on your stay. We can't wait to welcome you back again in the future for another memorable stay with us.

10/10 Excellent

Louise

Stayed 1 night in Feb 2024
Response from Darcy- General Manager on Mar 21, 2024
Thank you very much for your perfect rating! We're thrilled to know that you had an exceptional experience during your stay with us. Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. If you ever have any feedback or suggestions on how we can further enhance our services, please don't hesitate to share them with us. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.

10/10 Excellent

Vivian

No good restaurants nearby
Stayed 1 night in Feb 2024
Response from Darcy- General Manager on Mar 14, 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a wonderful stay at our hotel. Regarding the availability of nearby restaurants, we understand the importance of dining options for our guests and apologize for any inconvenience this may have caused. We continually strive to improve our guests' experience, and your feedback is invaluable in this process. We hope to welcome you back soon and provide recommendations for nearby dining establishments that meet your expectations.

8/10 Good

Richard

Stayed 1 night in Jan 2024
Response from Darcy- General Manager on Mar 21, 2024
Thank you for taking the time to leave us a rating. We appreciate your feedback and are glad to see that you had a positive experience overall. If there are any specific areas where we fell short of your expectations or where we can improve, please feel free to reach out to us. Your feedback helps us to continually enhance our services and ensure that every guest has a wonderful stay. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Darcy- General Manager on Mar 14, 2024
Thank you so much for taking the time to leave us a perfect rating! We're delighted to see that you had a wonderful experience during your stay with us. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

NATHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and the staff. Also pet friendly. 🐾❤️🐾
Stayed 1 night in Jan 2024
Response from Darcy- General Manager on Mar 14, 2024
Thank you for your outstanding review! We're delighted to hear that you loved our property and appreciated our pet-friendly accommodations. Ensuring a comfortable and welcoming experience for all our guests, including their furry friends, is incredibly important to us. We can't wait to welcome you and your pet back for another fantastic stay in the future!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean with excellent amenities. The staff were very pleasant and professional. Hotel was located close to the highway making travelling easy.
Stayed 1 night in Jan 2024
Response from Darcy- General Manager on Mar 14, 2024
Thank you very much for your glowing review! We're thrilled to hear that you enjoyed our excellent amenities and that our staff provided you with a pleasant and professional experience. Ensuring that our guests have a memorable stay is our top priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another exceptional visit soon!

8/10 Good

Joanna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Response from Darcy-General Manager on Mar 14, 2024
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad to see that you had a positive experience overall. If there are any areas where we can improve to ensure a more enjoyable stay in the future, please feel free to let us know. We hope to have the opportunity to welcome you back soon for an even better experience.

10/10 Excellent

John

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Bruce

Stayed 1 night in Jan 2024

10/10 Excellent

Kresti, Scandia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to drive here from freeway. Quiet and clean
Stayed 1 night in Jan 2024

10/10 Excellent

LaDonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Seana

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this location on my way to visit my father for Christmas and enjoyed it so much I changed my reservations for the way back and stayed here again a week later. Clean, pet friendly and great customer service.
Stayed 1 night in Dec 2023

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Sherry

Stayed 1 night in Dec 2023

8/10 Good

Jeannette

Travelled with family
Liked: Property conditions & facilities
Clean, friendly staff, easy access from Highway.
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Darcy-General Manager on Mar 14, 2024
Thank you so much for taking the time to leave us a perfect rating! We're delighted to see that you had a wonderful experience during your stay with us. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay here again. Very friendly staff, clean, quiet, allow pets, and a good value.
Stayed 1 night in Dec 2023

10/10 Excellent

Seana

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Facility was decorated nicely for Christmas. Outside pet area was clean and had bags/trashcans available. All and all I nice stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Brad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were terrible. At the reception, we didn't get a " hello" even after volunteered one. The first words items by the receptionist who had her mouth full of food was" name?" The gym had terrible equipment, with sticky, dirty buttons on the treadmill. Breakfast was the first I have ever had in a hotel that includes breakfast: no fruit at all, no unflavored oatmeal or any cereal other than kids ones, and no black tea. There was an empty box of black tea bags so I went to the reception asking if they had some and both ladies just repeated: black tea??? No! First time we have been unhappy with this hotel chain
Stayed 1 night in Dec 2023

8/10 Good

Lupe

Stayed 1 night in Dec 2023

10/10 Excellent

Michele, San Diego

Stayed 1 night in Dec 2023

10/10 Excellent

Angela A

Stayed 1 night in Dec 2023

10/10 Excellent

MICHAEL

Stayed 1 night in Dec 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff. Everyone was so friendly and welcoming. Loved the happy hour and the full breakfast. The room was quiet and comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean friendly convenient location to interstate quite. Compliments to the staff
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cocktails and snacks were unexpected treat!
Stayed 1 night in Nov 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Darcy- General Manager on Nov 27, 2023
Thank you for choosing to stay with us and for your 8 out of 10 star rating! We're delighted to hear you had a positive experience, and we look forward to welcoming you back for an even more exceptional stay in the future.

10/10 Excellent

Susan

Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed and the heating worked well.
Stayed 1 night in Nov 2023
Response from Darcy- General Manager on Nov 21, 2023
Thank you so much for your glowing review and for choosing to stay with us! We're delighted to hear that our comfortable beds contributed to your perfect 10/10 experience. Providing a restful and enjoyable stay is our top priority, and we look forward to welcoming you back for more memorable moments in the future.

10/10 Excellent

MARK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Darcy- General Manager on Nov 15, 2023
Thank you for taking the time to share your perfect 10/10 rating! We are thrilled to hear that your experience exceeded expectations. We look forward to welcoming you back for another exceptional stay.

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
This property was not clean. The rooms smelled musty. The carpets were dirty. The toilet seat was broken at the hinge and we had to report it twice so that the next customer does not have a safety concern. The fan on the air conditioner would not turn off even though we took all of the steps suggested by the front desk. The property allows pets and you could smell it. I would not recommend this property certainly not with the high rating that was listed on Hotels.com
Stayed 1 night in Oct 2023
Response from Darcy- General Manager on Nov 6, 2023
Dear Lauren,We deeply regret your recent experience and the disappointment you encountered with your room. We apologize for the cleanliness issues, the musty smell, and the malfunctioning AC unit fan. Please rest assured that we have taken immediate action to address these concerns, and we are committed to providing a much improved stay on your next visit. Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust.