Sundeck

Reviews of Tropicana Lagoon Apartments

4 out of 5
Tropicana Lagoon Apartments
Tropicana Lane off Teouma Road, Second Lagoon, Port Vila, Efate

Reviews

8.0

Very good

Rating 10 - Excellent. 40 out of 119 reviews" "
Rating 8 - Good. 50 out of 119 reviews" "
Rating 6 - Okay. 19 out of 119 reviews" "
Rating 4 - Poor. 6 out of 119 reviews" "
Rating 2 - Terrible. 4 out of 119 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Evelyn, Mooloolah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On going maintenance is constantly needed due to climate and age of buildings. We had a comfortable stay though. Staff were helpful and provided the few items missing from our room. Only a short walk from a big supermarket and a local produce market.
Stayed 5 nights in Feb 2024

6/10 Okay

Nathan

Stayed 1 night in Jan 2024

8/10 Good

Lindy Jane

Travelled with family
Liked: Cleanliness, amenities
Stayed 10 nights in Dec 2023

8/10 Good

Vesna

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very friendly and helpful but the property not as described. Run down especially the bathroom. Towels looked dirty and kitchen very limited. There was no shuttle to town, had to get transport ourselves, TV only had 2 channels and internet hardly working. No access in the rooms and password constantly changed
Stayed 10 nights in Jun 2023

6/10 Okay

Andrew, Bushland Beach

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nice place great location but is in need of some maintenance work Wi-Fi and hot water were very intermittent
Stayed 10 nights in Jun 2023

8/10 Good

Sonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property has a nice pool and restaurant on site. Need to take a bus or hire a car to get anywhere else (other than to the little supermarket about a 5 minute walk away). Rooms are in dire need of an upgrade, beds are super squeaky, mattresses are not very comfortable. The kitchen and bathroom especially needs to be fixed as even though they're cleaned daily look dirty. Bathroom floods with every shower as the water leaks from the shower. Staff are lovely, Kim the manager is more than happy to help with what's around or organise transport, always a smile on her face. The ladies who clean the rooms are super friendly and do the best they can.

8/10 Good

Alban Ah Chay Khinchow

Travelled with family and small children
Liked: Cleanliness, staff & service
This review is made in the following context: 1. Our to stay at Tropicana Lagoon Apartment was about 5 weeks after Vanuatu was hit by 2 devastating cyclones; 2. Vanuatu is a poor and an undeveloped country and therefore ease of access to modern comfort is limited. We stayed 7 days and was allocated a family room opposite the pool. Upon our arrival we were warmly greeted by Kim the site manager. She was the perfect hostess for the whole duration of our stay. With respect to the room facilities, the air conditioning units are old and not of acceptable working standard if was in Australia. However, this is Vanuatu. We set the temperature to 16 C and with the assistance of the ceiling fan, they provided sufficient comfort. Like the a/c the refrigerator works but is not of acceptable working standard. It was erratic and there were days when the fridge did not work. In the final days we discovered that the adaptor used to plug the refrigerator is loose. Finally, the shower tap leaked. Having made the above remarks, overall, our stay was pleasant and comfortable.
Stayed 7 nights in Apr 2023

2/10 Terrible

Liz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed - nothing like the website photos, very old, dated and more like a backpackers. A very costly exercise - we only stayed one night and lost money on 6 nights due to it being inside their cancellation policy. Very convenient for them seeing that it looks like a regular occurrence where guest check in and leave (without their money). You cant swim in the lagoon and it's far from town. Stay away.

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small quiet resort. Good meals in the restaurant. Kim in the office went out of her way to help us. Small things could improve the stay - soap in the bathrooms, fresh towels without having to request them etc. Air conditioning unit struggled so room was warm - although cooler than outside temperature. Beds were uncomfortable to the point our son slept on the living room furniture.
Stayed 3 nights in Feb 2023

2/10 Terrible

Alexander

Disliked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Damien

Booked a layover day and the hotel was fine but do not expect what is shown on the pictures as they were taken many years ago no doubt. definitely in need of a serious make over as well as the terms on booking.
Stayed 1 night in Jan 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Séjour de rêve !
C'était super, bel environnement, calme et personnel très serviable. Merci
Stayed 3 nights in Jan 2023

10/10 Excellent

Wendy, Mount Pleasant

Travelled with family
Liked: Cleanliness, staff & service
If you’re looking for a quiet holiday this will suit you perfectly. The staff were super helpful and friendly. And though the chef was sick a couple of times, when we ate at the restaurant the food was fresh and enjoyable. Looking for an exciting night life forget it. The rooms were bright and clean but could benefit from a renovation. Kim the manager couldn’t do enough to help us.

10/10 Excellent

nichola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property only recently reopened after covid but they have done a good job getting ready. the managers kim and freddy do such a great job looking after the guests they really do go above and beyond. they make great food in their small restaurant really worth a try. only thing to note compared to website is that there is no oven or washing machine in the rooms and wifi is turned on and off to the room so if its a last minute booking you may not have wifi. Seems this is an operational decision to save a few dollars as they progress . hopefully the owner will come up with a better option as its really the only negative thing about the place.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the spacious feel and layout of the apartment facing the beautiful pool. Loved the beach and lagoon too. Sarah was so kind to us, great customer service from her and the Chef. 🙏
Stayed 1 night in Oct 2022

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This resort is small and has a laid back 'beach shack' vibe. I really loved staying here and felt at home and at ease with the lovliest staff who work there. Rooms are tidy and comfortbale with everything you need for your stay. Would recommend for a chilled out holiday.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we were only a 10min drive away from town, we appreciated how quiet it was. Felt like we weren’t on mainland but on an island. The lagoon was amazing! Best thing to look at first thing in the morning. Pictures don’t do it justice and the staff were a bonus! So lovely and always willing to help whenever we needed. 10/10
Stayed 8 nights in Nov 2019

10/10 Excellent

Christina(Judy, Cootamundra NSW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On our 9th holiday in Port Vila, we booked the Tropicana. I cannot say enough about it. We always found the local people very friendly, but the staff here was exceptional. The food excellent. Great selection on the menu for all meals
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place for our family to stay. Staff are very friendly and helpful. It was in a good location to get to many of the attractions in Vanuatu.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like this place it is closer to basketball stadium
Stayed 7 nights in Aug 2019

10/10 Excellent

Marilou, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our apartment on the lagoon, so tranquil and beautiful. The resort has undergone renovation and has excellent facilities now. We loved the new StandUp Paddleboards. The resaturant offers very good food, my husband had the best steak ever ( he claims). Service can be a little slow but who cares, we’re on holidays. Overall a very nice place not far from town.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable stay with friendly staff, pretty views and a spacious studio apartment. Good value for money in a quiet area a short bus trip from Port Vila.
Stayed 14 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 7 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to town. Quiet location on the lagoon, easy transport to town. Very nice room with great views, friendly and helpful staff. Had a fab dinner at the restaurant Took a bit long but was worth waiting. I normally stay right in town. Will happily return to Tropicana next time I'm in Vila. Thanks guys.
Stayed 1 night in Apr 2019

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely retreat
Lovely place with great views of lagoon ..staff were extremely helpful and friendly ..rooms clean and very comfortable
Stayed 1 night in Feb 2019
Response from Team Tropicana on Feb 19, 2019
Thank you for your lovely feedback, Naomie. We are happy that you have enjoyed your stay and hope to welcoming you back one day soon.

8/10 Good

Fran, Canberra Australia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Wonderful staff, very friendly and involved with our stay, took a personal interest in us and what we were doing, caring and helpful (eg took an interest when I was unwell 1 day and helped get our clothes dry when we had wet weather), loved talking to the staff about Vanuatu and their village life, cleaners made our room beautiful with fresh cut flowers from the gardens and made us a special towel 'cat' when we were leaving.
Stayed 8 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Humility on Oct 17, 2018
Dear Anonymus we hank you for your good review on Expedia. We assume that you had a lovely holiday and hope to welcome you back in paradise one day. Kindest regards Your Tropicana Team

10/10 Excellent

Stacey, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing family location.
We have just returned from a 10 day stay with our family of five. The staff went above and beyond everything we needed was catered to and we had a fantastic time! Location is close to town - just a bus trip away and the Lagoon is beautiful to relax by with a cocktail!
Stayed 9 nights in Sep 2018
Response from Humility on Sep 15, 2018
Dear Stacey thank you so much for your lovely review. We are happy that you had a fantastic holiday at Tropicana and enjoyed your pool-villa-accommodation. We hope to welcome you back next year. All the best from all of us Your Tropicana-Team

4/10 Poor

Jo, australia

Disliked: Property conditions & facilities, room comfort
Pretty ordinary
Not a great experience, place feels dated and no atmosphere. They downgraded our room on check in, restaurant service poor, many items not available, shower cold. The staff were apologetic, but not much they could do. I don’t like leaving a bad review but hoping to save others the muck around. We stayed one night and then moved down the road to a much better place.
Stayed 2 nights in Jul 2018
Response from Humility on Aug 23, 2018
Hello Jo thank you for your comments. The team at Tropicana was quite surprised to read your review and wishes to clarify the following: Tropicana's team had by no means "downgraded" you as you claim. You had been UPGRADED to a 3-bedroom villa with private plunge pool. We are sorry that you did not like to stay in the villa but preferred the 2-bedroom apartment as booked which you then immediately got. Tropicana's guests usually love to be upgraded to the pool villa and the team meant to do something good for you and your family. You booking was for 2 nights only. We are sorry that the hotel's beach didn't meet the expectation of your kids which is what you had told the management as the reason you would like to move to a different place for your last night. We also apologize on behalf of the restaurant which is run by a third party and not under our control. We will certainly have a word with the proprietor to find out what had happened that day. Thank you very much for your comments though, they are very valuable to us. Kind regards

8/10 Good

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive experience at Tropicana Lagoon
I enjoyed a very pleasant stay with Tropicana Lagoon. I was there to attend Oceania Melanesian Athletics Championships 2018 at Korman Stadium as my son was competing for Australia, and the Tropicana’s location was perfect for this. The room I had was great although the air conditioner was not working all the time. The hotel was clean and I enjoyed the swimming pool. I thought the free wifi offered as part of the deal was also great as the wifi speed was very good. The staff was excellent - always so helpful with nice smiles. Overall - a very positive experience for my first ever visit to Vanuatu and I would definitely return to Tropicana Lagoon again.

8/10 Good

Kylie, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff at quiet location pure relaxation and excellent service from this boutique hotel
Stayed 5 nights in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and great location. nice and tidy rooms
Stayed 4 nights in Feb 2018

10/10 Excellent

Nicky, wellington,nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff!
We had a lovely week at tropicana. It was quiet, relaxed and the staff were so helpful and friendly. Being able to jump in a kayak most mornings for a bit of exercise was great and my son could even fish off the beach in front of our unit. Everything we needed :)
Stayed 7 nights in Oct 2017
Response from Martina on Nov 10, 2017
Dear Nicky thank you for your lovely feedback. Our staff will be proud and happy to read your kind words. We wish you and your son all the very best and look forward welcoming you again one day :-). Warm regards from paradise Martina (in the name of all the team)

8/10 Good

Lenhur, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay right on the lagoon
The food was good and easy access to Port Vila and other attractions. The staff were friendly and helpful. The wi-fi was disappointing and rarely worked. Sadly dogs across the water were noisy during the night.
Stayed 5 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
owner need more investment for improvement,
The condition of the 2 bedrooms apartment is below standard. one room without air condition and the air conditioners are old and without proper maintenance. The services is fine, staff are helpful and friendly. Location is not too bad. while by comparison with others similar price resort or hotels, not value for money i think.
Stayed 4 nights in Jun 2017

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We stayed for one day only because of the hurricane nearby, we booked this hotel because our flight was cancelled and we could feel that this is a very nice place to stay for vacation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
The staff were incredibly helpful and great at providing the support or advise necessary so we could do the things we wanted to do. The setting was picturesque and peaceful, the food delicious - as good as any restaurant in town with the menu changing daily and we would love to stay there gain. The over water dining was a great way to start and end the day.
Breakfast entree
A gentle way to end the day
Our bedroom

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice resort
Nice resort but food and service in the restaurant needs to be improved. We had to go to other resorts to have breakfast, lunch and dinner. My two bedroom unit had 3 rodents who leaves their droppings everywhere. Fridge and shower keeps leaking. Contenantal break fast was terrible, there wasn't enough food for 3 people.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this quiet location right on the lagoon. Wifi was a bit patchy but the staff are FANTASTIC.

6/10 Okay

Leslie

Liked: Staff & service
Disliked: Room comfort
Response from General Manager on Feb 9, 2017
Dear Leslie thank you for staying with us and reviewing our resort. We will contact you shortly to get a little more information about your experience. In the meantime we wish you all the very best and look forward speaking with you. Kind regards Martina

8/10 Good

Venkat, Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best room views, very peaceful location
The hotel is in a resort format with a lagoon right in front of it in which you can swim or do some boating. The room is spacious with a step out large balcony. The hotel is a few kilometres outside the city and is good value for money. The WiFi has limited coverage and is mostly available near the reception. The room has its own kitchen with cutlery and one can become really comfortable if they bring food and supplies. A very nice choice if you want to stay in this hotel for a few days.
Room
View
Kitchen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Continental breakfast was not what I expected.Only fruit and toast

4/10 Poor

Di, Beachmere Qld.

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic resort in great location.
This Resort is adequate at best. Wonderful location but rooms basic and have not been maintained. Definitely not 4 Star as advertised 2 Star at best. Staff friendly. Breakfasts Good in delightful setting. Arriving early hours only Security on duty, no assistance with luggage, room not clean, no blankets on beds or in room. No key available for Safe and no 2nd key for room. No telephone but WiFi free and good. No fresh milk or bottled water supplied. Gas stove corroded and very difficult to use. Shower leaked all over Bathroom floor. Kayaks free but in poor condition. Pool small but clean. Staff doing a reasonable job obviously without a lot of assistance or funds.

6/10 Okay

Rhonda, Aust victoria

Liked: Cleanliness, staff & service, room comfort
easy to get around,free canoes on the lagoon,
had a loverly trip, went swimming with the turtles

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can not write about stay
We did not stay at Tropicana as they said it would be better for us to be sent to co co beach on arrival as they had a noisy crowd it was nice but it was away from the addmitidies we needed every thing else went good Thankyou

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Beautiful place to stay just out of town. Awesome staff super friendly, helpful and down to earth. Big shout out to Shelia thanks for the morning smiles and the yummiest Pina Coladas i have eva had. I would definitely recommend to anyone.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Apartment right on the lagoon. Beautiful views.
Its a nice but basic place to stay. All of the staff are beautiful people and helpful except for just one girl that was quite rude and gave the impression she didn't want to be there. The restaurant has some great meals but breakfast is very limited. The are cooking facilities in the rooms though. A shop within walking distance to get most of what you need and to go to town just walk to end of driveway and get a bus almost straight away.

10/10 Excellent

Sonya, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place
Lovely apartments, would have been nice to stay longer. The restaurant on site was nice and made you feel really special dining there but the breakfast menu was a little sparse. If you planning on staying bring your own food for some meals as the room had a great little cooktop.