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Reviews of Holiday Inn Express Hotel & Suites Edson, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Edson, an IHG Hotel
4520 2 Ave, Edson, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 238 out of 414 reviews" "
Rating 8 - Good. 127 out of 414 reviews" "
Rating 6 - Okay. 30 out of 414 reviews" "
Rating 4 - Poor. 14 out of 414 reviews" "
Rating 2 - Terrible. 5 out of 414 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aamir on Apr 23, 2024
Thank You for the Feedback. Looking forward to welcome you back.

10/10 Excellent

Gajen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aamir on Apr 23, 2024
Thank You for the Feedback. Looking forward to welcome you back.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aamir on Apr 23, 2024
Thank You for the Feedback. Looking forward to welcome you back.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service
The property itself was in decent shape, I booked the room because of the pool and hot tub but the hot tub was not working. Please tell people ahead of time that the hot tub is not in service. This was a huge disappointment to the entire family. Breakfast was good and everyone was friendly.
Stayed 2 nights in Mar 2024
Response from Aamir on Apr 23, 2024
Thank You for the Feedback

10/10 Excellent

ALBERT, Quesnel

Business traveller, Travelled with partner
Nice place. Good breakfast. Would stay there again.
Stayed 1 night in Feb 2024
Response from Aamir on Mar 1, 2024
Thank You Albert. Looking forward to welcome you back in our Hotel

8/10 Good

HarmsWay, Spruce Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Easy location
Stayed 1 night in Feb 2024
Response from Aamir on Feb 16, 2024
Thank You

6/10 Okay

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 2 nights in Feb 2024
Response from Aamir on Feb 13, 2024
Thank You Jeremy

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Aamir on Feb 8, 2024
Thank You Kelsey, Looking forward to welcome you back in our Hotel

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aamir on Jan 29, 2024
Thank You Mr. Wedell

10/10 Excellent

Alphonse, Whitecourt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aamir on Jan 19, 2024
Thank You so very much

8/10 Good

Andrew

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Aamir on Jan 15, 2024
Thank You for the Feedback

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Response from Aamir on Feb 8, 2024
Thank You

8/10 Good

Luitje

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aamir on Dec 29, 2023
Thank You So Very Much for the feedback

8/10 Good

Luitje

Stayed 2 nights in Dec 2023
Response from Aamir on Jan 15, 2024
Thank You for the Feedback

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Aamir on Jan 15, 2024
Thank You for the Feedback

6/10 Okay

Robert

Business traveller
Liked: Cleanliness
Hotel was ok but definitely not worth the price I paid. Not a 9/10 as rated. More like a 6-10
Stayed 1 night in Dec 2023
Response from Aamir on Dec 21, 2023
Dear RobertThank You for the feedback

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small parking lot. Great hotel, great breakfast options
Stayed 2 nights in Dec 2023
Response from Aamir on Dec 21, 2023
Dear Joel.Thank You Very much for the feedback

6/10 Okay

Matthew J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient, clean and staff are friendly and welcoming. Internet and TV worked good. My only concern was the breakfast and options. There was limited supply and most items were out. I actually opted out of eating because of this.
Stayed 1 night in Dec 2023
Response from Aamir on Dec 7, 2023
Dear Matthew, Thank You for the Feedback. We have increased the Breakfast Options.

4/10 Poor

Brett

Travelled with family
Disliked: Property conditions & facilities
Overpriced/stains in the room/no mention of hot tub not working.
Stayed 1 night in Nov 2023
Response from Aamir on Dec 7, 2023
Dear Brett,Thank You for the Feedback

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Aamir on Dec 21, 2023
Good Morning DaniThank you for the Feedback

6/10 Okay

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Liked the pool, disliked the lack of hot tub
Stayed 2 nights in Nov 2023
Response from Aamir on Dec 4, 2023
Dear Jermy, Thank you for your feedback

10/10 Excellent

April

Stayed 1 night in Nov 2023
Response from Aamir on Nov 21, 2023
Good Morning AprilThank You very much

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and dreamy beds. Exceeded my expectations
Stayed 1 night in Nov 2023
Response from Aamir on Nov 17, 2023
Thank You so very much

10/10 Excellent

Gordon

Stayed 2 nights in Oct 2023
Response from Aamir on Nov 17, 2023
Thank you so very much for the amazing feedback

10/10 Excellent

Debra

Stayed 1 night in Oct 2023
Response from Aamir on Oct 24, 2023
Good Morning DebraThank you for the feedback

4/10 Poor

Katharine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hot tub was out of commission and the desk would not offer a reduced rate because the room had been booked online
Stayed 1 night in Oct 2023
Response from Aamir on Oct 12, 2023
Dear KatherineHot Tub in Process

8/10 Good

Starley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs update but very friendly staff and rooms very clean
Stayed 1 night in Oct 2023
Response from Aamir on Oct 12, 2023
Dear StarleyDear RobinThank you for sharing your review.I am very happy to know that you had a great experience. I will share your positive comments with the team for delivering great service.We look forward to welcoming you backKind regards,

6/10 Okay

Ian

Stayed 1 night in Oct 2023
Response from Aamir on Nov 17, 2023
Thank You

6/10 Okay

Brad

Liked: Staff & service
Disliked: Property conditions & facilities
The air condition unit was loud and kicked on every 10 mins. Not great for over $200 per night room.
Stayed 1 night in Oct 2023
Response from Aamir on Oct 12, 2023
Dear Bard Sorry to Hear that.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Aamir on Oct 12, 2023
Dear AnoymousDear RobinThank you for sharing your review.I am very happy to know that you had a great experience. I will share your positive comments with the team for delivering great service.We look forward to welcoming you backKind regards,

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice ! Quiet, decently priced and in a great location
Stayed 1 night in Oct 2023
Response from Aamir on Oct 12, 2023
Dear JessicaDear RobinThank you for sharing your review.I am very happy to know that you had a great experience. I will share your positive comments with the team for delivering great service.We look forward to welcoming you backKind regards,

10/10 Excellent

Roger

Stayed 1 night in Sep 2023
Response from Aamir on Oct 1, 2023
Dear RogerI am very happy to know that you had a great experience with Holiday Inn Express Hotel and suites.We Look forward to welcome you back in our Hotel.Thank You

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent. The bed was very comfortable.
Stayed 1 night in Sep 2023
Response from Aamir on Sep 25, 2023
Thank You for the feedback

8/10 Good

Carey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Sep 2023
Response from Aamir on Sep 20, 2023
Thank You

10/10 Excellent

Robin

Stayed 1 night in Sep 2023
Response from Aamir on Oct 12, 2023
Dear RobinThank you for sharing your review.I am very happy to know that you had a great experience. I will share your positive comments with the team for delivering great service.We look forward to welcoming you backKind regards,

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful stay with me and my family of 4 hope this review makes others come to your location.
Stayed 2 nights in Sep 2023
Response from Aamir on Sep 4, 2023
Thank You So Very Much

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Aamir on Sep 4, 2023
Thank You

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Just sad there was no hot tub, otherwise the stay was great
Stayed 1 night in Aug 2023
Response from Aamir on Sep 3, 2023
Thank You

4/10 Poor

jesse

Business traveller
Disliked: Staff & service, amenities
Stuck next to the pool and gym…
Stayed 4 nights in Aug 2023
Response from Aamir on Aug 27, 2023
Thank You

8/10 Good

Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hot tub was broken, but otherwise a nice clean hotel.
Stayed 1 night in Aug 2023
Response from Aamir on Aug 25, 2023
Thank You. Looking forward to Welcome you back

8/10 Good

Boris, West Kelowna

Liked: Cleanliness, property conditions & facilities
Easy to find.
Stayed 1 night in Aug 2023
Response from Aamir on Aug 25, 2023
Dear Mr. BorisThank You.

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was spotless and the breakfast area was super clean and good. All the staff were very friendly, we will definitely stay again.
Stayed 2 nights in Aug 2023
Response from Aamir on Aug 23, 2023
Thank You

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Aamir on Aug 25, 2023
Thank You Ms. Janet

6/10 Okay

Rhett

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed the room. While dated it was still nice.
Stayed 2 nights in Aug 2023
Response from Aamir on Aug 21, 2023
Thank You

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Aug 2023
Response from Aamir on Aug 21, 2023
Thank You

10/10 Excellent

Maria

Stayed 1 night in Aug 2023
Response from Aamir on Sep 3, 2023
Thank You

8/10 Good

Mohamed

Stayed 1 night in Aug 2023
Response from Aamir on Sep 3, 2023
Thank You

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The television didn’t work properly but the staff tried their best to fix it. They were apologetic and pleasant about the situation.
Stayed 2 nights in Aug 2023
Response from Aamir on Aug 8, 2023
Thank You

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome safety from the storm ⛈️
A quick check-in to Holiday Inn Express to avoid threatened golfball size hail and possible tornado. “Taking cover” was never so comfortable and reassuring!
Stayed 1 night in Jul 2023
Response from Aamir on Jul 30, 2023
Dear Evelyn,Thank You Very Much for the Feed back. Looking Forward to welcome you back again

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Short staffed but they work so hard To try and do it all. Very reasonable cost. Breakfast has several options.
Stayed 1 night in Jul 2023
Response from Aamir on Jul 24, 2023
Thank You Kelly