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Reviews of Comfort Inn Edmundston

2.5 out of 5
Comfort Inn Edmundston
5 Bateman Ave, Edmundston, NB

Reviews

7.8

Good

Rating 10 - Excellent. 322 out of 1004 reviews" "
Rating 8 - Good. 393 out of 1004 reviews" "
Rating 6 - Okay. 144 out of 1004 reviews" "
Rating 4 - Poor. 95 out of 1004 reviews" "
Rating 2 - Terrible. 50 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

dells

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quiet. The coffee was delish. We didnt even need to stop at our usual place for coffee when we co tinued on our journey. Thank you for a comfortable stay.
Stayed 1 night in Mar 2024
Response from Michael Salalima, on Mar 27, 2024
Dear Dells,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

10/10 Excellent

Marnie

Travelled with partner
Not cold butter for my toast. The coffee was good
Stayed 1 night in Mar 2024
Response from Michael Salalima, on Mar 27, 2024
Dear Marine,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

6/10 Okay

Guy

Travelled with family
Toilet seat in room 153 should be changed. It’s peeling and looks dirty
Stayed 2 nights in Mar 2024
Response from AF on Mar 24, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Amit FogatGeneral manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Comfort Inn was impeccable in all regards. The staff was exemplary and the facilities were absolutely top shelf. We very much enjoyd our stay and if this is the standard set for all Comfort Inns, we would recommend without any reservations for anyone's motel needs.
Stayed 1 night in Feb 2024
Response from Michael Salalima, on Feb 14, 2024
Dear James,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

8/10 Good

David

Business traveller
Liked: Staff & service
Property and room finishes are old and need work
Stayed 1 night in Jan 2024
Response from MICHAEL on Jan 29, 2024
Dear David,Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We sincerely appreciate your input as it helps us to improve our services and provide a better experience for our guests.We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay. Please know that we take your concerns seriously and will be addressing them promptly with our team to prevent such issues from occurring in the future.Your feedback is invaluable to us, and we are committed to making the necessary improvements based on your comments. We hope that you might consider giving us another chance to provide you with a more positive and enjoyable experience during your next visit.If there are any specific issues you would like to discuss or if you have any further feedback, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to assist in any way we can.Once again, we apologize for any inconvenience you experienced, and we thank you for your feedback. We look forward to the opportunity to welcome you back and provide you with a more memorable stay.Sincerely,Michael Salalima,

4/10 Poor

Graham

Disliked: Staff & service, property conditions & facilities
The staff were not overly friendly, and the room was excessively hot, even after I turned the heat off and put the system to cooling, causing a poor night's sleep.
Stayed 1 night in Dec 2023
Response from MICHAEL on Jan 29, 2024
Dear Graham,Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We sincerely appreciate your input as it helps us to improve our services and provide a better experience for our guests.We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay. Please know that we take your concerns seriously and will be addressing them promptly with our team to prevent such issues from occurring in the future.Your feedback is invaluable to us, and we are committed to making the necessary improvements based on your comments. We hope that you might consider giving us another chance to provide you with a more positive and enjoyable experience during your next visit.If there are any specific issues you would like to discuss or if you have any further feedback, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to assist in any way we can.Once again, we apologize for any inconvenience you experienced, and we thank you for your feedback. We look forward to the opportunity to welcome you back and provide you with a more memorable stay.Sincerely,Michael Salalima,

8/10 Good

phil

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from michael on Jan 3, 2024
Dear Phil,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

6/10 Okay

Christina

Stayed 1 night in Dec 2023
Response from Michael on Jan 3, 2024
Dear Christina,Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We sincerely appreciate your input as it helps us to improve our services and provide a better experience for our guests.We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay. Please know that we take your concerns seriously and will be addressing them promptly with our team to prevent such issues from occurring in the future.Your feedback is invaluable to us, and we are committed to making the necessary improvements based on your comments. We hope that you might consider giving us another chance to provide you with a more positive and enjoyable experience during your next visit.If there are any specific issues you would like to discuss or if you have any further feedback, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to assist in any way we can.Once again, we apologize for any inconvenience you experienced, and we thank you for your feedback. We look forward to the opportunity to welcome you back and provide you with a more memorable stay.Sincerely,Michael Salalima,

8/10 Good

Arnold

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from michael on Jan 3, 2024
Dear Arnold,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was pre booked. Check in was smooth. Have stayed here before. Would recommend to anyone.
Stayed 1 night in Dec 2023
Response from michael on Jan 3, 2024
Dear Ian,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

10/10 Excellent

Renee

Stayed 1 night in Dec 2023
Response from michael on Jan 6, 2024
Dear Renee,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from michael on Jan 3, 2024
Dear Brian,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful during check in. Provided information without prompting and answered questions in a professional manner
Stayed 1 night in Dec 2023
Response from ian on Jan 3, 2024
Dear Guest,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from michael on Jan 3, 2024
Dear Peter,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

10/10 Excellent

Jean-Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michael Salalima on Dec 5, 2023
Dear Jean-philippe,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

4/10 Poor

Bruno

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
I reserved for a Queen size bed and what i got was a double bed when i talked to the staff about it they told me it was a queen size bed. I told them i have one and it is biger than what they had. In the shower the knob to activate the shower was broken. There was a groupe of teenage kids there and they were playing in the stairs and yelling i had to tell them to move. The staff was standing there not saying or doing anything. Even after me telling her. We went for breakfast and when i went back to my room it was already being cleaned for the next person coming. The beds were taken apart. I still had my room key with me. It was only 9 oclock and i had the room till 11.
Stayed 1 night in Nov 2023
Response from Michael Salalima on Dec 5, 2023
Dear Bruno,Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We sincerely appreciate your input as it helps us to improve our services and provide a better experience for our guests.We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay. Please know that we take your concerns seriously and will be addressing them promptly with our team to prevent such issues from occurring in the future.Your feedback is invaluable to us, and we are committed to making the necessary improvements based on your comments. We hope that you might consider giving us another chance to provide you with a more positive and enjoyable experience during your next visit.If there are any specific issues you would like to discuss or if you have any further feedback, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to assist in any way we can.Once again, we apologize for any inconvenience you experienced, and we thank you for your feedback. We look forward to the opportunity to welcome you back and provide you with a more memorable stay.Sincerely,Michael Salalima,

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michael Salalima on Dec 4, 2023
Dear Dale,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

6/10 Okay

Mike

Liked: Staff & service
Close to places to eat.
Stayed 1 night in Nov 2023
Response from Michael Salalima on Nov 24, 2023
Dear Mike,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

10/10 Excellent

Faye

Travelled with partner
Clean and comfortable, great breakfast.
Stayed 1 night in Nov 2023
Response from Michael Salalima on Nov 23, 2023
Dear Faye,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

6/10 Okay

Margot

Stayed 1 night in Nov 2023
Response from a on Nov 26, 2023
a

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Staff were good . But missing soaps and toilet paper .. had to ask
Stayed 1 night in Nov 2023
Response from Michael Salalima on Nov 20, 2023
Dear David,Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We sincerely appreciate your input as it helps us to improve our services and provide a better experience for our guests.We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay. Please know that we take your concerns seriously and will be addressing them promptly with our team to prevent such issues from occurring in the future.Your feedback is invaluable to us, and we are committed to making the necessary improvements based on your comments. We hope that you might consider giving us another chance to provide you with a more positive and enjoyable experience during your next visit.If there are any specific issues you would like to discuss or if you have any further feedback, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to assist in any way we can.Once again, we apologize for any inconvenience you experienced, and we thank you for your feedback. We look forward to the opportunity to welcome you back and provide you with a more memorable stay.Sincerely,Michael Salalima,

10/10 Excellent

Lloyd, Black Point

Very convenient location overall a nice hotel
Stayed 1 night in Nov 2023
Response from Rajat on Nov 12, 2023
Dear Lloyd,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

10/10 Excellent

Mary

Travelled with family
Stayed 1 night in Nov 2023
Response from Michael Salalima on Nov 13, 2023
Dear Mary,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

8/10 Good

Kirsty

Stayed 1 night in Nov 2023
Response from Michael Salalima on Dec 5, 2023
Dear Kirsty,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

8/10 Good

Terry

Stayed 1 night in Nov 2023
Response from Michael Salalima on Nov 12, 2023
Dear Terry,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is handy for me as a rv driver
Stayed 1 night in Oct 2023
Response from michael on Nov 4, 2023
Dear Robert,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

10/10 Excellent

Janifer

Stayed 1 night in Oct 2023
Response from Michael Salalima on Nov 1, 2023
Dear JaniferThank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

10/10 Excellent

Johanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fine
Stayed 1 night in Oct 2023
Response from Michael Salalima on Oct 26, 2023
Dear Johanna,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

10/10 Excellent

JOYCE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AF on Oct 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Amit FogatGeneral manager

10/10 Excellent

Lina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was pleasant… I would stay again
Stayed 1 night in Oct 2023
Response from AF on Oct 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Amit FogatGeneral manager

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michael on Oct 28, 2023
Dear Julie,Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We sincerely appreciate your input as it helps us to improve our services and provide a better experience for our guests.We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay. Please know that we take your concerns seriously and will be addressing them promptly with our team to prevent such issues from occurring in the future.Your feedback is invaluable to us, and we are committed to making the necessary improvements based on your comments. We hope that you might consider giving us another chance to provide you with a more positive and enjoyable experience during your next visit.If there are any specific issues you would like to discuss or if you have any further feedback, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to assist in any way we can.Once again, we apologize for any inconvenience you experienced, and we thank you for your feedback. We look forward to the opportunity to welcome you back and provide you with a more memorable stay.Sincerely,Michael Salalima,

6/10 Okay

Murielle

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Michael Salalima on Oct 21, 2023
Dear Murielle,Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We sincerely appreciate your input as it helps us to improve our services and provide a better experience for our guests.We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay. Please know that we take your concerns seriously and will be addressing them promptly with our team to prevent such issues from occurring in the future.Your feedback is invaluable to us, and we are committed to making the necessary improvements based on your comments. We hope that you might consider giving us another chance to provide you with a more positive and enjoyable experience during your next visit.If there are any specific issues you would like to discuss or if you have any further feedback, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to assist in any way we can.Once again, we apologize for any inconvenience you experienced, and we thank you for your feedback. We look forward to the opportunity to welcome you back and provide you with a more memorable stay.Sincerely,Michael Salalima,

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants and easy to get to and from highway.
Stayed 1 night in Oct 2023
Response from Michael Salalima on Oct 12, 2023
Dear brenda, Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Kind regards,Michael SalalimaGeneral Manager

8/10 Good

Loretta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right off the highway, making it easy to find. There were quite a few dining and entertainment options within 2 kilometers not to mention the casin.
Stayed 1 night in Oct 2023
Response from Michael Salalima on Oct 11, 2023
Dear Loretta , Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Sincerely, Michael Salalima General Manager Comfort Inn

10/10 Excellent

Leslie

Liked: Cleanliness, property conditions & facilities
Right off the highway.
Stayed 1 night in Oct 2023
Response from Michael Salalima on Oct 11, 2023
Dear Leslie , Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Sincerely, Michael Salalima General Manager Comfort Inn

6/10 Okay

Diana

Stayed 1 night in Oct 2023
Response from michael on Oct 28, 2023
Dear Diana,Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We sincerely appreciate your input as it helps us to improve our services and provide a better experience for our guests.We are truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered during your stay. Please know that we take your concerns seriously and will be addressing them promptly with our team to prevent such issues from occurring in the future.Your feedback is invaluable to us, and we are committed to making the necessary improvements based on your comments. We hope that you might consider giving us another chance to provide you with a more positive and enjoyable experience during your next visit.If there are any specific issues you would like to discuss or if you have any further feedback, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to assist in any way we can.Once again, we apologize for any inconvenience you experienced, and we thank you for your feedback. We look forward to the opportunity to welcome you back and provide you with a more memorable stay.Sincerely,Michael Salalima,

4/10 Poor

Dan

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rajat on Oct 8, 2023
Dear Dan, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Sincerely, Michael Salalima General Manager Comfort Inn

6/10 Okay

Ian

Travelled with partner
Liked: Staff & service, property conditions & facilities
Lovely greeting and smooth checkin.
Stayed 1 night in Oct 2023
Response from Rajat on Oct 8, 2023
Dear Ian, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Sincerely, Michael Salalima General Manager Comfort Inn

6/10 Okay

Candace

Liked: Property conditions & facilities
Disliked: Staff & service
I left a jacket in the hotel and was told it wasn’t found the next day. It was an expensive and I know I left it hanging on a chair. The stay was fine but knowing someone else has my jacket is upsetting.
Stayed 1 night in Oct 2023
Response from Rajat on Oct 8, 2023
Dear Candace, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Sincerely, Michael Salalima General Manager Comfort Inn

10/10 Excellent

kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while traveling to nova scotia. Its right on the trans canada, easy access, small town with banking, shoppers, mcdonalds, bulkbarn, gas stations. Clean, friendly staff, comfy beds.
Stayed 1 night in Oct 2023
Response from Michael Salalima on Oct 7, 2023
Dear Kirsty, Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Kind regards,Michael SalalimaGeneral Manager

6/10 Okay

Leslie

Liked: Cleanliness
The room was convenient to vehicle, but could have been a little cleaner, lobby and laundry room. Also side door was not activated by card, for security.
Stayed 1 night in Oct 2023
Response from Rajat on Oct 8, 2023
Dear Leslie, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Sincerely, Michael Salalima General Manager Comfort Inn

8/10 Good

Susan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean and quiet. Good for stopover
Stayed 1 night in Oct 2023
Response from Michael Salalima on Oct 4, 2023
Dear Susan , Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Kind regards,Michael SalalimaGeneral Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the better hotels we have stayed in for quite some time. Very clean and a good hot breakfast. Friendly Staff
Stayed 1 night in Oct 2023
Response from AF on Oct 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Amit FogatGeneral manager

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Traveling to Ottawa and this Hotel made for a nice overnight stay before completing the trip next day.
Stayed 1 night in Sep 2023
Response from MICHAEL on Oct 2, 2023
Dear Frank, Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Kind regards,Michael SalalimaGeneral Manager

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and clean rooms and breakfast area
Stayed 1 night in Sep 2023
Response from Michael Salalima on Oct 2, 2023
Dear patrick, Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Kind regards,Michael SalalimaGeneral Manager

8/10 Good

Rhonda

Stayed 1 night in Sep 2023
Response from Michael Salalima on Oct 18, 2023
Dear Guest,Thank you so much for your kind words and positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience, and we truly appreciate you taking the time to share your thoughts.At Comfort Inn Edmundston, our team is dedicated to providing exceptional service and ensuring our guests have a memorable and comfortable stay. Your feedback serves as a great motivation for us to continue delivering the high standard of hospitality that we strive for.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay. If you have any further comments or suggestions, please do not hesitate to reach out to us.Thank you once again for choosing Comfort Inn Edmundston, and we hope to have the pleasure of hosting you again soon.Warm regards,Michael Salalima,

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to highway and restaurants
Stayed 1 night in Sep 2023
Response from Michael Salalima on Sep 27, 2023
Dear patrick, Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Kind regards,Michael SalalimaGeneral Manager

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michael Salalima on Sep 25, 2023
Dear Jon, Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Kind regards,Michael SalalimaGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michael Salalima on Sep 25, 2023
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Kind regards,Michael SalalimaGeneral Manager

8/10 Good

Kevin

A good place to rest your head. Had some trouble straightening out the booking between Expedia and hotel. All sorted in the end
Stayed 1 night in Sep 2023
Response from AF on Sep 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges Diamond member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Amit FogatGeneral managerComfort Inn