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Reviews of Sawridge Inn & Conference Centre Edmonton South

3 out of 5
Sawridge Inn & Conference Centre Edmonton South
4235 Gateway Blvd. N, NW, Edmonton, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 404 out of 1000 reviews" "
Rating 8 - Good. 295 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 79 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

kevin

Liked: Amenities, property conditions & facilities
Cool
Stayed 1 night in Apr 2024

6/10 Okay

Madora

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was nice, quiet hotel. Could use an upgrade with the bed, there was a dip in the bed and felt it was well used. Also there was only 3 pillows on a king size bed which was a struggle.
Stayed 1 night in Apr 2024

6/10 Okay

Adrian

Liked: Property conditions & facilities
I feel kinda catfished! Pictures are lovely. Foyer and bar area is beautiful. I thought maybe my room was originally a 1980s motel that they just built around. Ripped carpet. Water stains on roof. Bashed corners of walls. Loud music played by cars sitting in front of at 2.20am, people fighting and smoking pot outside my ground floor window at 5:40am. Front desk lady wanted to be anywhere but there. The bar staff was as you would expect. Nice and courteous Can’t say I will be back.
Stayed 1 night in Apr 2024

2/10 Terrible

Tony

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Business Trip, room carpet was filthy, sticky in a lot of areas, no soap in room, one face cloth for two people, air conditioning didn’t work and room service didn’t come for second night so we had to request service. The room only had a stand up shower vs a tub which should have been told up front.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Bryce

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Overall it’s not the worst but when me and my fiance checked in I was told breakfast was included in my stay when we went to go have our breakfast the next morning we we’re then informed that Breakfast wasn’t included so there would be an extra charge, this is not a big deal however to be told one thing seems to me that there was a lack of communication between the managers and the resr of the staff
Stayed 1 night in Apr 2024

8/10 Good

Brad

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Bishnu

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
It’s good
Stayed 1 night in Apr 2024

10/10 Excellent

Jarvis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 17, 2024
Thank you Jarvis for the great review and feedback. We really appreciate it and we are looking forward to your next stay with us.

6/10 Okay

Calissa

Disliked: Staff & service, property conditions & facilities
Extremely loud if you’re staying adjacent to the restaurant. Had a sport tournament the following day and kids couldn’t fall asleep from the loud music coming from the lounge. Room was large but no lighting. Definitely not staying here again.
Stayed 2 nights in Apr 2024
Response from Guest Services - Yordanka Stefanova on Apr 17, 2024
Thank you for the feedback Calissa. We apologize for the inconvenience you had experienced on your recent stay with us. We have brought the mentioned by you concerns and issues to the attention of Management. We apologize again for the inconvenience and please reach out to me directly if you decide to stay with us again. We will do our very best this time to provide an enjoyable stay.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Its a good property, for a decent price
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 17, 2024
Thank you Tammy for the great review and feedback. We really appreciate it and we are looking forward to your next stay with us.

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Indigenous decor of the lobby and dining areas. Staff were friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 17, 2024
Thank you Colin for the great review and feedback. We really appreciate it and we are looking forward to your next stay with us.

6/10 Okay

Michelle

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 17, 2024
Thank you for the review. Please let is know if anything went wrong on your stay with us.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you Jimmy for the great review and feedback. We look forward to your next stay with us.

6/10 Okay

Derek

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My stay was very underwhelming. Place didn’t feel overly clean. Elevators were sketchy, buttons wouldn’t always work. 1 bar of soap provided, had to share between sink and shower.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you, Derek for your review and feedback! We sincerely apologize for any inconvenience. Did you notify the Front office that you had only one soap and we would have delivered some extra amenities. We apologize again for the inconvenience, and we hope to see you again.

10/10 Excellent

Jashanjot

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you Jashanjot for the great review and the feedback. We look forward to your next stay with us.

10/10 Excellent

Josh

Stayed 1 night in Mar 2024

6/10 Okay

b

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the native-ness of the property
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you for your review! We are looking forward to seeing you again.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 17, 2024
Thank you David for the great review. We really appreciate it and we are looking forward to your next stay with us.

8/10 Good

Sheila

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 17, 2024
Thank you Jarvis for the great review. We really appreciate it and we are looking forward to your next stay with us.

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you for the great review! We are looking forward to seeing you again.

6/10 Okay

Dean

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you, Dean for your review! We are looking forward to seeing you again.

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed there multiple times and always been a good experience
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Rod. We greatly appreciate the feedback and the review. We look forward to your next stay with us.

6/10 Okay

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thank you, Derek for your review and feedback! We look forward to seeing you again.

6/10 Okay

Anthony

Stayed 2 nights in Dec 2023
Response from Guest Services on Mar 31, 2024
Thank you, Anthony for your review and feedback! We look forward to seeing you again.

10/10 Excellent

Sarah Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Sarah Ann. We greatly appreciate the review. We look forward to your next stay with us.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
There were some trains at night. Everything else was great. Staff were friendly and professional.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Graham. We greatly appreciate the feedback and the review. We look forward to your next stay with us.

6/10 Okay

Loewen

Business traveller
Liked: Staff & service
The hotel was adequate for an overnight stay. It was clean but it could use an update. It smelled like a gym locker room and the carpets had stains
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you Loewen for the feedback. We apologize for any inconvenience you had experienced on your recent stay with us. The mentioned issues/concerns had been brought up to the attention of Management. We look forward to your next stay with us.

6/10 Okay

Laurie

Travelled with family
Liked: Cleanliness, staff & service
Room was clean, staff friendly however the elevators were a bit sketchy. We would stay here again.
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you Laurie for the review and the feedback. The issue with the elevator had been brought up to the attention of the Maintenance Department and they are working on getting it fixed. We apologize for any inconvenience you had experienced. We look forward to your next stay with us.

6/10 Okay

Ken

Needs a Reno
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 3, 2024
Thank you Ken for the review and the feedback. We have addressed the mentioned concern by you to the attention of Management. We look forward to your next stay with us.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, love the staff. All around great stay
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Marc. We greatly appreciate the feedback and the review. We look forward to your next stay with us.

10/10 Excellent

Raine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and it was great, beautiful facility ! The king bed room was quite spacious, clean and the hotel was quiet! Close to lots of dining options
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Raine. We greatly appreciate the feedback and the review. We look forward to your next stay with us.

8/10 Good

Sabrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice clean hotel. Beds were the old spring kind so not the comfiest. However would recommend this hotel.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Sabrina. We greatly appreciate the feedback and the review. We look forward to your next stay with us.

8/10 Good

Connie Peggy

Travelled with partner
Liked: Property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Connie Peggy. We greatly appreciate the feedback and the review. We look forward to your next stay with us.

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities
Very noisy. Room near furnace which is extremely loud
Stayed 2 nights in Feb 2024
Response from Guest Services on Apr 3, 2024
Thank you Lori for the review and the feedback. We apologize for any inconvenience you had experienced. We look forward to your next stay with us.

4/10 Poor

Chris

Travelled with partner
Disliked: Cleanliness, amenities
Initial thoughts were the hotel was old and rundown. Rooms smell like they’ve been smoked in & there was a constant smell of weed in the hallways. Vending machines didn’t work and limited snacks available at the front desk. After the first night staying there, we were up early and went shopping all day. Upon returning around 4:30 we discovered our room hadn't been cleaned. No fresh towels. When we called the front desk, they said it could be up to 2 hours until we got towels and zero explanation why the room wasn’t cleaned besides they haven’t got to it yet. If you like clean and punctual then I definitely wouldn’t recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Guest Services - Yordanka Stefanova on Apr 17, 2024
Thank you for the feedback. We apologize for the inconvenience you had experienced on your recent stay with us. We have brought the mentioned by you concerns and issues to the attention of Management, Housekeeping and Maintenance Departments. We are planning on some renovations as well in the near future. We apologize again and please reach out to me directly if you decide to stay with us again. We will do our very best this time to provide an enjoyable stay.

8/10 Good

Karen

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Comfortable spacious room, good bed mattress however no microwave and fridge was tiny. Amenities need updating
Stayed 4 nights in Feb 2024
Response from Guest Services on Mar 20, 2024
Thank you Karen. We greatly appreciate the feedback and the review. We look forward to your next stay with us.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean, quiet property.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Deanna. We greatly appreciate the feedback and the review. We look forward to your next stay with us.

6/10 Okay

Dallas

Ok
Stayed 3 nights in Dec 2023
Response from Guest Services on Mar 3, 2024
Thank you Dallas for your review. We look forward to seeing you again!

10/10 Excellent

Brook, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambience at entryway. Warm and comfortable.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 3, 2024
Thank you Brook for your great review and feedback! We greatly appreciate it and we are looking forward to seeing you again!

10/10 Excellent

Darcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people here; great place w their restaurant & handled issues w a loud neighbour swiftly & I received a free breaky 👌
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 3, 2024
Thank you Darcie for the great feedback and review! We are looking forward to your next stay with us!

10/10 Excellent

Sandra

Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 31, 2024
Thank you, Sandra, for the great review! We are looking forward to seeing you again.

10/10 Excellent

Jacob

Stayed 5 nights in Feb 2024
Response from Guest Services on Mar 31, 2024
Thank you, Jacob, for the great review! We are looking forward to seeing you again.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 3, 2024
Thank you Jared for the great feedback and review! We are looking forward to your next stay with us!

4/10 Poor

Sophie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
My daughter and I stayed here for 1 night. When we arrived in our room, the carpets were soaking wet and there was a very strong cleaner/deodorizer smell. We left for a couple of hours and it hadn’t changed when we returned. The front desk were very efficient and apologetic, and moved us to a King Suite when I enquired about moving rooms. While this room had a great lay out, and lots of space, it was in need of maintenance and a good clean. The bathroom was spacious but run down. The shower handle fell off when I turned on the tap. Very dusty and grimy plug ins and areas around the floor. We managed the one night, but I wouldn’t stay here again. I almost forgot…there were someone’s fake eyelashes stuck to the bathroom wall…gross!
Stayed 1 night in Feb 2024
Response from Guest Services on Apr 3, 2024
Thank you Sophie for your feedback. We have addressed the mentioned issues by you to the attention of the Housekeeping and Maintenance Departments. We sincerely apologize for the inconvenience you had experienced.

10/10 Excellent

Cory, Didsbury

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was surprising how beautiful the facility is. Decent rooms. Wish there was a microwave, but survived without. Beds were a little uncomfortable. Otherwise, I'd stay again and would definitely recommend.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 3, 2024
Thank you Cory for the great feedback and review! Microwaves are upon request so please specify that you would like to have microwave in your room when booking your reservation and we will provide it. We are looking forward to your next stay with us!

4/10 Poor

Valerie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 3, 2024
Thank you for your review Valerie. Please let us know what went wrong during your recent stay with us.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the bed comfort, slept well, quiet and friendly staff. Not sure what the VIP means or what I get.
Stayed 2 nights in Jan 2024
Response from Guest Services on Mar 3, 2024
Thank you Tony for the great feedback and review! We are looking forward to your next stay with us! The VIP means that you will be prioritized for room upgrades upon availability.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the bed comfort, slept well, quiet and friendly staff.
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 3, 2024
Thank you Tony for the great feedback and review! We are looking forward to your next stay with us!

2/10 Terrible

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I have stayed many times before but sadly our sleep was horrendous due to the mattress to the point that we never really slept. Extreme disappointed and wished I had stayed elsewhere now. Driving 5-6 hrs after not sleeping is brutal.
Stayed 2 nights in Feb 2024
Response from Guest Services - Yordanka Stefanova on Apr 17, 2024
Thank you for the feedback Tony. We apologize for the inconvenience you had experienced on your recent stay with us. We have brought the mentioned by you concerns and issues to the attention of Management, Housekeeping and Maintenance Departments. We are planning on some renovations as well in the near future. We apologize again and please reach out to me directly if you decide to stay with us again. We will do our very best this time to provide an enjoyable stay.