Have stayed at this hotel a number of times usually with not a problem, but this case was certainly the exception. What is supposed to be a non smoking room smelt heavily of smoke, hair on the toilet, not of the head version, and what appeared to be blood stains on the sheets. No housekeeping to speak of, and had to order some clean sheets from the front desk and had to change them ourselves. No acknowledgement or offer of compensation, which was very disappointing upon check out.