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Reviews of Clarion Hotel & Conference Centre

2.5 out of 5
Clarion Hotel & Conference Centre
2100 Premier Way, Sherwood Park, AB

Reviews

7.2

Good

Rating 10 - Excellent. 171 out of 658 reviews" "
Rating 8 - Good. 203 out of 658 reviews" "
Rating 6 - Okay. 149 out of 658 reviews" "
Rating 4 - Poor. 96 out of 658 reviews" "
Rating 2 - Terrible. 39 out of 658 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kim

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
the parking area and side walks were snow covered with a lot of snow from a snow fall three days prier . Not enough plug in to plug in cars as the temperature was -30
Stayed 1 night in Mar 2024

6/10 Okay

Lisa

Travelled with partner
Disliked: Amenities, property conditions & facilities
Didn’t look like the photos on internet, too dark and no bistro bar restaurant. Very stuffy in the room, no window to open.
Stayed 3 nights in Mar 2024

10/10 Excellent

Katlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JG on Mar 21, 2024
Hello Katlyn, thank you for staying with us!

2/10 Terrible

Briar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JG on Mar 13, 2024
Thank you for staying with us.

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities
Comfortable bed. Shower was only luke warm
Stayed 1 night in Mar 2024
Response from JG on Mar 11, 2024
Hi Donald, thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff amazing.
Stayed 1 night in Mar 2024
Response from JG on Mar 11, 2024
Hi Susan, thank you for staying with us. We appreciate your feedback. Thank you also for the kind words towards our staff.

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Great value..
Stayed 2 nights in Mar 2024
Response from JG on Mar 11, 2024
Hello AI, thank you for staying with us. We appreciate your feedback. We hope to accommodate you again soon!

8/10 Good

Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Our visit was pleasant, rooms were clean
Stayed 2 nights in Mar 2024
Response from JG on Mar 11, 2024
Hello Daniel, thank you for staying with us. We appreciate your feedback. We hope to accommodate you again soon!

10/10 Excellent

Rita de Cassia Alves

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and awesome staff.
Stayed 2 nights in Mar 2024
Response from JG on Mar 11, 2024
Hello Rita, thank you for staying with us. We appreciate your feedback. Thank you also for the kind words towards our staff. We hope to accommodate you again soon!

8/10 Good

juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and courteous. Room was clean and spacious. I would stay there again.
Stayed 1 night in Feb 2024
Response from JG on Feb 28, 2024
Hello Juanita, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. Thank you also for the kind words.We can't wait to have you back again soon!Best Regards, Clarion Hotel & Conference Centre

10/10 Excellent

Alana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was quiet staff for amazing to deal with and very friendly. My only complaint is that my bedding had a few minor stains
Stayed 1 night in Feb 2024
Response from JG on Feb 28, 2024
Hello Alana,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. Also, thank you for the kind words towards our staff. I'll make sure to share them with our team as it will surely put a smile on their facesWe can't wait to have you back again soon!Best Regards, Clarion Hotel & Conference Centre

10/10 Excellent

Jill

Stayed 1 night in Feb 2024
Response from JG on Mar 21, 2024
Hello Jill, thank you for staying with us!

10/10 Excellent

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly, professional and great to deal with!!
Stayed 1 night in Jan 2024
Response from JG on Feb 28, 2024
Hello Katie,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. Also, thank you for the kind words towards our staff. I'll make sure to share them with our team as it will surely put a smile on their faces.We can't wait to have you back again soon!Best Regards, Clarion Hotel & Conference Centre

10/10 Excellent

Gabor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great value for the price. The location is very convenient, only minutes from Costco and other shopping amenities. Finding a suitable parking space is quick and easy. The staff are nice and helpful. And last but not least, the beds are really comfortable.
Stayed 4 nights in Feb 2024
Response from JG on Feb 28, 2024
Hello Gabor,We sincerely appreciate you taking the time to share your valuable feedback on your recent stay at the Clarion Hotel & Conference Centre.Your kind words about our staff are truly appreciated. I'll be sure to share them with our team, as it will undoubtedly bring smiles to their faces.We eagerly look forward to welcoming you back soon!Best Regards,Clarion Hotel & Conference Centre

8/10 Good

Terisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. The staff were helpful and kind.
Stayed 2 nights in Feb 2024
Response from JG on Feb 12, 2024
Dear Terisa,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. We want to thank you as well for the kind words towards our staff. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

8/10 Good

Arjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JG on Feb 12, 2024
Thank you for staying with us!

10/10 Excellent

Hussein

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not busy at all. Front desk staff were really great and helpful. The hotel has a gym and swimming pool. Breakfast is was included and was really good omelette . French toast . Pancakes and fruits. the kitchen staff were absolutely delightful and very helpful. Laundry area available for guest and coin operated. Overall a really nice experience.
Stayed 2 nights in Feb 2024
Response from JG on Feb 12, 2024
Dear Hussein,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. We want to thank you as well for the kind words towards our staff. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

Gerry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the little kids. Having access to the Millennium place was outstanding. Will definitely return again.
Stayed 1 night in Jan 2024
Response from JG on Jan 30, 2024
Hello Gerry,Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Thank you also for the kinds words, we appreciate it.We hope to see you and the family again soon!Sincerely,Front Desk TeamClarion Hotel & Conference Centre

6/10 Okay

Lindsey, Consort

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet
Stayed 1 night in Jan 2024
Response from JG on Jan 30, 2024
Dear Lindsey,Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JG on Jan 23, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Marcia

Travelled with family and small children
Liked: Staff & service
Bathrooms need updates, gross rust and silicone. Pool room was freezing as exterior door has a draft. Hair in drains. Handle on room door moves away from door when opening. Carpets need scrubbing , can smell sweaty things.
Stayed 1 night in Jan 2024
Response from JG on Jan 30, 2024
Hello Marcia,Thank you for taking the time to share your recent experience at the Clarion Hotel & Conference Centre. We value your feedback and sincerely apologize for any inconvenience you may have encountered during your stay.We take all guest concerns seriously, and your specific feedback regarding housekeeping will be promptly communicated to our team to address and rectify the issues raised.We encourage our guests to communicate any challenges or concerns they may face during their stay. Our dedicated front desk team is available 24/7 and is always eager to assist you promptly, ensuring your experience is nothing short of exceptional.We hope to see you again soon!Best Regards,Clarion Hotel & Conference Centre

2/10 Terrible

???

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very unhappy. We left 3 hours later
Stayed 1 night in Dec 2023
Response from JG on Jan 30, 2024
Thank you for staying with us!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable and a convenient location. The staff were very friendly and accommodating.
Stayed 1 night in Jan 2024
Response from JG on Jan 23, 2024
Hello Lindsay,Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Thank you also for the kinds words, we appreciate it.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

8/10 Good

Nicci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet property, very helpful staff.
Stayed 1 night in Dec 2023
Response from JG on Jan 4, 2024
Hi Nicci, Warm greetings from all of us at Clarion Hotel & Conference Centre!Thank you for taking the time to share your feedback with us! Thank you for the kinds words as well, we appreciate it. Looking forward to the pleasure of hosting you again in the future.Warm regards,Front Desk TeamClarion Hotel & Conference Centre

8/10 Good

Heather

Travelled with family
Liked: Amenities
Loved our stay nice staff also
Stayed 1 night in Dec 2023
Response from JG on Jan 4, 2024
Hi Heather, Warm greetings from all of us at Clarion Hotel & Conference Centre!Thank you for taking the time to share your feedback with us! Thank you for the kinds words as well, we appreciate it. Looking forward to the pleasure of hosting you again in the future.Warm regards,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Room was comfortable. Hotel was very quiet. Good breakfast.
Stayed 2 nights in Dec 2023
Response from JG on Jan 4, 2024
Hi Garry,Warm greetings from all of us at Clarion Hotel & Conference Centre!Thank you for taking the time to share your feedback with us! Thank you for the kinds words as well, we appreciate it. Looking forward to the pleasure of hosting you again in the future.Warm regards,Front Desk TeamClarion Hotel & Conference Centre

6/10 Okay

Ian James

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from JG on Dec 27, 2023
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Gordon

Desk staff seemed very inexperienced
Stayed 2 nights in Dec 2023
Response from JG on Dec 27, 2023
Hi Gordon,Thank you for choosing to stay with us at the Clarion Hotel & Conference Centre.We appreciate your feedback and apologize for any issues you encountered during your recent stay. Your satisfaction is our priority, and your input helps us improve our services.We would appreciate it if you could share what happened so that we can better train our front desk staff. You may reach us through the contact number provided on our website and ask for the Front Desk Manager.We hope to hear from you soon. Best regards,Clarion Hotel - Front Desk Team

6/10 Okay

marites

Travelled with partner
My husband sleep well The bed is good
Stayed 1 night in Dec 2023
Response from JG on Dec 27, 2023
Hello Marites, Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from JG on Jan 10, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Gillian

Stayed 1 night in Nov 2023
Response from JG on Dec 26, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JG on Dec 26, 2023
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Laurie

Travelled with partner
Again the nightlight in the bathroom doesn’t work and the toilet ran once every minute our entire stay, most annoying. Room #354
Stayed 1 night in Dec 2023
Response from JG on Dec 27, 2023
Hi Laurie, Thank you for choosing to stay with us at the Clarion Hotel & Conference Centre.We appreciate your feedback, and we apologize for any issues you encountered during your recent stay. Your satisfaction is our priority, and your input helps us improve our services.We encourage our guests to communicate any challenges or concerns they may face during their stay. Our dedicated front desk team is available 24/7 and is always eager to assist you promptly, ensuring your experience is nothing short of exceptional.Rest assured, we are committed to making necessary improvements to ensure a better experience for our guests.We hope to welcome you back in the future and provide you with the exceptional stay you deserve.Best regards,Clarion Hotel - Front Desk Team

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked the hotel was set back from traffic and very quiet. Staff was great. Breakfast was good
Stayed 1 night in Dec 2023
Response from JG on Dec 11, 2023
Hello Sherry, Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Thank you also for the kinds words, we appreciate it.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

8/10 Good

Chris, Spruce Grove

Liked: Cleanliness, staff & service, amenities
Excellent staff. Rooms a little dated but very clean
Stayed 2 nights in Dec 2023
Response from JG on Dec 5, 2023
Hello Chris, Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Thank you also for the kinds words, we appreciate it.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

david

Stayed 1 night in Nov 2023
Response from JG on Dec 26, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to initially change rooms because the room we were in had no heat. The staff were very helpful and friendly.
Stayed 2 nights in Nov 2023
Response from JG on Nov 28, 2023
Hello Deborah, Thank you for choosing to stay with us; your presence is always a delight. :)See you again soon. Best, Front Desk Team - Clarion Hotel & Conference Centre

8/10 Good

Dalilah

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from JG on Nov 21, 2023
Thank you for staying with us!

10/10 Excellent

Nikki

Great clean quiet hotel. Price was really good. My only suggestion would be to add more lighting in the parking lot as very dark at night.
Stayed 2 nights in Nov 2023
Response from JG on Nov 21, 2023
Dear Valued Guest,Thank you for your detailed and thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Thank you also for the kinds words, we appreciate it. :)Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

8/10 Good

Mac

Stayed 1 night in Nov 2023
Response from JG on Dec 11, 2023
Thank you for staying with us!

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
It was very quiet and was a nice stay. Rooms were comfortable. No hot tub at the pool.
Stayed 2 nights in Nov 2023
Response from JG on Nov 21, 2023
Hello Amanda, Thank you for your detailed and thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Thank you also for the kinds words, we appreciate it. :)Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

Chris

Stayed 1 night in Nov 2023
Response from JG on Nov 21, 2023
Thank you for staying with us!

10/10 Excellent

Ron, Lake Louise

Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet, large rooms, comfortable bed. Staff was exceptional.
Stayed 1 night in Nov 2023
Response from JG on Nov 21, 2023
Dear Valued Guest,We truly appreciate you taking the time to share your experience with us. Thank you for the kind words. :)Thank you for choosing Clarion Hotel & Conference Centre. We genuinely look forward to the pleasure of hosting you again in the future. Should you have any specific preferences or requests for your next visit, please feel free to reach out to us directly.Regards, Front Desk TeamClarion Hotel & Conference Centre

8/10 Good

H. Darwin

Stayed 1 night in Nov 2023
Response from JG on Dec 11, 2023
Thank you for staying with us!

2/10 Terrible

Chris

Stayed 1 night in Nov 2023
Response from JG on Nov 16, 2023
Hi Chris, Thank you for choosing to stay with us at the Clarion Hotel & Conference Centre.We appreciate your feedback, and we apologize for any issues you encountered during your recent stay. Your satisfaction is our priority, and your input helps us improve our services.We look forward to the opportunity of hosting you again in the future.Best regards,Clarion Hotel - Front Desk Team

6/10 Okay

Lore

Stayed 1 night in Nov 2023
Response from JG on Nov 28, 2023
Thank you for staying with us!

4/10 Poor

Charanpreet Singh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from JG on Nov 16, 2023
Hi Charanpreet, Thank you for choosing to stay with us at the Clarion Hotel & Conference Centre.We appreciate your feedback, and we apologize for any issues you encountered during your recent stay. Your satisfaction is our priority, and your input helps us improve our services.We look forward to the opportunity of hosting you again in the future.Best regards,Clarion Hotel - Front Desk Team

4/10 Poor

Theresa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room heater was not working. We called and a worker told us it just needed resetting. Our room was oppressively hot. She reset it and let. During the night, the heat went off and was freezing cold. By morning, our room was very cold and we rushed to get dress. When I mentioned it to the front desk all I got was I’m sorry that happened to you comment
Stayed 1 night in Oct 2023
Response from JG on Oct 30, 2023
Dear Valued Guest,Thank you for choosing to stay with us at the Clarion Hotel & Conference Centre.We appreciate your feedback, and we apologize for any issues you encountered during your recent stay. Your satisfaction is our priority, and your input helps us improve our services.We encourage our guests to communicate any challenges or concerns they may face during their stay. Our dedicated front desk team is available 24/7 and is always eager to assist you promptly, ensuring your experience is nothing short of exceptional.Please know that we value your understanding.Rest assured, we are committed to making necessary improvements to ensure a better experience for our guests. We hope to welcome you back in the future and provide you with the exceptional stay you deserve.Thank you again for sharing your concerns with us.Best regards,Clarion Hotel - Front Desk Team

10/10 Excellent

Sheleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from JG on Oct 30, 2023
Thank you for staying with us!

4/10 Poor

Janelle

Liked: Cleanliness, property conditions & facilities, room comfort
It was ok, not great.
Disappointed the pool was unavailable. Wish they had updated their site beforehand. Thinking/hoping I'm not the only one who couldn't figure out the shower. Maybe instructions left in bathroom might be helpful to future guests.
Stayed 1 night in Oct 2023
Response from JG on Oct 23, 2023
Hello John,Thank you for choosing to stay with us at the Clarion Hotel & Conference Centre.We appreciate your feedback, and we apologize for any issues you encountered during your recent stay. Your satisfaction is our priority, and your input helps us improve our services.We apologize for the inconvenience caused by the pool heater breakdown, and we understand how disappointing that can be. Please be assured that our maintenance team is working diligently to address this issue as quickly as possible to ensure that our guests can fully enjoy all our amenities. Regarding your feedback about the shower, if you encountered any difficulties during your stay, we apologize for the inconvenience. Please know that you can always contact our Front Desk should you have any concerns while you're with us. Your comfort and satisfaction are of the utmost importance to us, whether during your stay or in the future.Please know that we value your understanding.Rest assured, we are committed to making necessary improvements to ensure a better experience for our guests. We hope to welcome you back in the future and provide you with the exceptional stay you deserve.Thank you again for sharing your concerns with us.Best regards,Clarion Hotel - Front Desk Team