2 bars/lounges, pub

Reviews of Four Points by Sheraton Edmonton South

3 out of 5
Four Points by Sheraton Edmonton South
7230 Argyll Rd Nw, Edmonton, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 373 out of 1005 reviews" "
Rating 8 - Good. 395 out of 1005 reviews" "
Rating 6 - Okay. 135 out of 1005 reviews" "
Rating 4 - Poor. 51 out of 1005 reviews" "
Rating 2 - Terrible. 51 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Wanda

Travelled with partner
Having paid $186 for our room I would have expected to be able to have a coffee. There were very limited supplies in the room and only 2 small coffee creamers which looked they had been dropped. The choice was for only one of us to have a coffee, so we got up, got dressed and left to head to Tim Hortons for a coffee. Did not feel that we needed to call front desk.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and convenience
Stayed 6 nights in Mar 2024

10/10 Excellent

GEA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Super friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed to play Pure poker event at Casino
Stayed 4 nights in Feb 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in quick and easy, room clean, bathroom tiny but clean, beds comfy
Stayed 1 night in Mar 2024

10/10 Excellent

Cort

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at the restaurant was fantastic, staff was helpful and cheerful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Norbert, Fort Saskatchewan

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice place ! Felt safe and comfortable!
Stayed 1 night in Feb 2024

4/10 Poor

anuj

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wll not stay at this property again
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay at this property. Staff was very friendly and accommodating (special shout out to Ben), room was comfortable and fairly quiet, breakfast was excellent. One complaint was the size of the elevator - was small and since I was in a wheelchair only has room for maybe three. Other elevator was out of service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated hotel.
Stayed 1 night in Jan 2024

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff was nice but could have told me some of the features about the hotel
Stayed 2 nights in Jan 2024
Response from M on Feb 2, 2024
Dear Joshua, Thankyou for sharing your feedback with us. We take our responsibility to provide amenities of the hotel and apologize for falling short in this area. Your feedback has been shared with the front desk team and will surely improve our services.

6/10 Okay

Harpreet

Stayed 3 nights in Jan 2024

10/10 Excellent

Jazlyn

It was super friendly and clean
Stayed 1 night in Jan 2024
Response from Myle on Jan 29, 2024
Thank you Jazlyn for your review. We are glad you had a 5/5 stay with us. we look forward to hosting you again soon.

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Myle on Jan 29, 2024
We are happy to see that you had a 5-star experience Jarrod. Thank you for sharing. We look forward to hosting you again whenever your travels bring you back to Edmonton.

8/10 Good

Cindy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying at this hotel when we have events to attend at the Expo Centre. We like the easy access to the Expo and the hotel is clean and quiet with comfortable beds! One thing we would suggest is perhaps considering including the breakfast buffet in the price of the stay like many other hotels do.
Stayed 2 nights in Jan 2024
Response from Guest Service Agent on Jan 23, 2024
Dear Cindy,Thank you for your positive review and 4/5 rating regarding our hotel's cleanliness and bedding. We will passed your suggestion regarding the breakfast options to our hotel management for consideration. Your input is crucial to us and we're grateful for the opportunity to improve. We hope you'll come back and stay with us whenever your travels bring you back to Edmonton.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Andrea

Stayed 2 nights in Jan 2024
Response from Myle on Jan 29, 2024
Thank you so much for your rating Andrea. We love getting feedback from all our valued guest so please let us know where we can improve to make your stay a 5-satar experience. We look forward to hosting you again soon.

8/10 Good

Tammy, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Myle on Jan 22, 2024
Dear Tammy,Thank you for leaving us a rating. Please let us know where we can improve. We hope you will give us another opportunity to make your stay a 5 star experience.

8/10 Good

Mehran

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a good choice for a business trip.
Stayed 2 nights in Jan 2024
Response from Myle on Jan 22, 2024
Dear Mehran,Thank you for leaving us a review. We are glad to know our hotel is a good choice for your business trip. We hope to serve you again whenever your travels bring you back to Edmonton.

6/10 Okay

Chatsuda

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Myle on Jan 22, 2024
Dear Chatsuda,Thank you for leaving us a rating. Please let us know where we can improve. We hope you will give us another opportunity to make your stay a 5 star experience.

6/10 Okay

ashkan

Stayed 3 nights in Jan 2024

8/10 Good

Jennifer

Stayed 1 night in Jan 2024

4/10 Poor

??????

Stayed 3 nights in Jan 2024
Response from Myle on Jan 22, 2024
Thank you for leaving us a rating. Please let us know where we can improve. We hope you will give us another opportunity to make your stay a 5 star experience.

10/10 Excellent

Rebbecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed one night for business. Good experience.
Stayed 1 night in Nov 2023
Response from Myle on Jan 15, 2024
Dear Rebecca,Thank you so much for your 5-star review. We are thrilled to know you had a good experience. We look forward to welcoming you again whenever your travels bring you back to the area.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

angelique

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay

6/10 Okay

Kirk

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness
Parking lot was covered in garbage and cigarette butt all over the front entrance
Stayed 3 nights in Dec 2023
Response from Myle on Jan 29, 2024
Thank you for your review. We shared your feedback about the garbage and cigarette butt to our maintenance and housekeeping team to maintain a clean and fresh atmosphere for all our valued guests. Thank you so much for taking the time to let us know, we really appreciate it. We hope to have another opportunity in hosting you again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad taste breakfast.
The staff was fine. The room average. The major problem we had was the 10 dollar charge for the same breakfast we get for free at all the other hotels we stay at. Unless that changes we won’t be booking at Four Points again. To many better options.
Stayed 2 nights in Dec 2023
Response from Myle on Jan 29, 2024
Thank you for taking the time to leave us a review. We appreciate you leaving us your feedback. Our hotel offer a full breakfast buffet for 10 everyday and I am sorry that this was not to your satisfaction. We do hope we have another opportunity is hosting you again.

10/10 Excellent

R. Wade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Myle on Jan 29, 2024
We are so grateful for the 10/10 rating R. Wade. Thanks for sharing your rating with us. We look forward to hosting you again soon.

10/10 Excellent

Ses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Myle on Jan 29, 2024
Thank you so much for taking the time to leave an excellent rating, Ses. We really appreciate the business. We look forward to hosting you again soon.

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023
Response from Myle on Jan 29, 2024
Thank you for the 10/10 rating Ryan. We really appreciate you taking the time to leave us a rating. It means a lot to the team, and we'd love to have you back soon.

10/10 Excellent

R. Wade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good
Stayed 1 night in Dec 2023
Response from Myle on Jan 29, 2024
We really appreciate you taking the time to leave us a 10/10 rating. It means a lot to the whole team, and we'd love to have you back very soon.

10/10 Excellent

Ttim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Myle on Jan 29, 2024
Thank you so much for your 10/10 rating Ttim. It means a lot to us. We look forward to seeing you again soon.

8/10 Good

Ron

10/10 Excellent

Renee

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Fantastic staff!
Stayed 2 nights in Dec 2023
Response from Myle on Jan 29, 2024
Thank you so much for taking the time to leave a review about our excellent service. We look forward to making you another excellent stay soon.

8/10 Good

Fe

Stayed 1 night in Nov 2023
Response from Myle on Jan 29, 2024
Thank you for your rating. We hope that your next visit with us will be a 55-satr experience.

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023
Response from Myle on Jan 29, 2024
Thank you so much for the 5-star review Melissa. We really appreciate you taking the time to leave us your rating. We hope to have you again soon.

10/10 Excellent

Othman, calgary

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Jasmine on Nov 24, 2023
Thank you Othman for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us! We hope to see you again whenever your travels bring you back to Edmonton.

6/10 Okay

Ahmed

Business traveller, Travelled with group
Disliked: Property conditions & facilities
Everything is average
Stayed 1 night in Nov 2023
Response from Jasmine on Nov 24, 2023
Thank you Ahmed for taking the time to leave us a review. Please let us know where we can improve to make your next stay with us a 5/5. We hope to see you again whenever your travels bring you back to Edmonton.

10/10 Excellent

R. Wade

Stayed 1 night in Nov 2023
Response from Jasmine on Nov 20, 2023
Thank you Wade for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us! We hope to see you again next time your travels bring you to Edmonton!

10/10 Excellent

Arlene, Drayton Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in
Stayed 1 night in Nov 2023
Response from Jasmine on Nov 20, 2023
Thank you Arlene for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us! We hope to see you again next time your travels bring you to Edmonton!

10/10 Excellent

Gilson, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great value for the money. The special suite is spacious and has a nice jacuzzi and a nice fireplace. Room was very clean. Breakfast is not included but it was also great for the money. Service was great. The elevators could see some renovation.
Stayed 1 night in Nov 2023
Response from Jasmine on Nov 20, 2023
Thank you Gilson for taking the time to leave us a review, and for your kind comments. We are happy to hear that you enjoyed your stay with us. We hope to see you again next time your travels bring you to Edmonton!

10/10 Excellent

Wade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jasmine on Nov 20, 2023
Thank you Wade for taking the time to leave us a review. We are happy to see that you enjoyed your stay with us. We hope to see you next time your travels bring you to Edmonton!

6/10 Okay

Dana

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 9, 2023
Dear Dana,Thank you for taking your time to share your recent experience with us. We appreciate your rating review and your feedback helps us to improve our services. We hope you will be staying again with us whenever you are travels back to Edmonton.

10/10 Excellent

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service
Very quit, old but clean, beds were comfy need new pillows but I would stay again
Stayed 1 night in Nov 2023
Response from Guest Service Agent on Nov 7, 2023
Dear Janet,Thank you for taking your time to leave us the review regarding our hotel and its amenities. We truly appreciate your positive key points on our hotel's quietness and cleanliness. We just finished with major renovations recently and yes, our hotel is a bit old. We would love to have you back here whenever your travel in Edmonton. We look forward to welcoming you back soon! Thank you.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 9, 2023
Dear Francis,Thank you for the 5 star rating review and we truly appreciate it! We are so grateful that you leave with a good impression about our hotel.We look forward to see you again whenever you travel back to Edmonton.

10/10 Excellent

Dennis, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a pleasant one night stay.
Stayed 1 night in Oct 2023
Response from Siti on Nov 3, 2023
Dear Dennis,Thank you for your time to leave us the review. We appreciate for the positive feedback. We hope to see you again whenever you are travelling back to the area. Have a wonderful day ahead.