Lobby

Reviews of Royal Hotel Edmonton Airport, Trademark Collection by Wyndham

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 490 out of 1005 reviews" "
Rating 8 - Good. 367 out of 1005 reviews" "
Rating 6 - Okay. 80 out of 1005 reviews" "
Rating 4 - Poor. 41 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Great!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
I am glad to hear that, thank you for your review!

10/10 Excellent

Shari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and has a nice lounge
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Thank you!

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to airport and shuttle service.
Stayed 1 night in Mar 2024
Response from GM on Mar 8, 2024
Thank you, Richard!

10/10 Excellent

Rob

Stayed 1 night in Feb 2024
Response from GM on Mar 25, 2024
Thank you!

8/10 Good

Melvin, Wainwright

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport
Stayed 1 night in Jan 2024
Response from GM on Mar 4, 2024
Thanks!

10/10 Excellent

ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was awesome
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
That is great to hear!

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was good close to the airport
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you!

2/10 Terrible

Renee

Liked: Cleanliness
Disliked: Staff & service
As when we stayed in Nov/23 had to be issued multiple keys; had our room changed three times because the keycards were not working. It was after 2 am and this was an unnecessary delay of getting into our room
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Sorry!

8/10 Good

Dennis

Stayed 1 night in Feb 2024
Response from GM on Mar 25, 2024
Thank you!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome front desk service.
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
That's great!

10/10 Excellent

Manpreet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and good staff…😊
Stayed 3 nights in Feb 2024
Response from GM on Feb 20, 2024
Thank you!

8/10 Good

Al

Stayed 1 night in Feb 2024
Response from GM on Mar 25, 2024
Thank you!

10/10 Excellent

Ron

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff clean
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
I am very glad to hear this!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here often, very nice place
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Great!

6/10 Okay

Sylvia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Minimal amenities, evening staff was not at all welcoming.
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
I am sorry for your experience, Sylvia.

8/10 Good

Rylan Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Thank you!

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you!

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Thank you!

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very accommodating for our stay before flying out for vacation. Super close to the airport and easy to set up transportation. Beds were very comfy as well!
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Great!

10/10 Excellent

Vicki

Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Thank you, Vicki!

8/10 Good

William, Spruce Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place and the lounge had decent food
Stayed 1 night in Jan 2024
Response from GM on Feb 6, 2024
Thank you for sharing, William!

8/10 Good

Joseph, St Albert

Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Thank you!

8/10 Good

Kim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Thanks Kim!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
That's great!

10/10 Excellent

Leanne

Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Thanks Leanne!

6/10 Okay

Gerald

Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
I am sorry for your experience, Gerald.

10/10 Excellent

Maninder, Bakersfield

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Jan 2024
Response from GM on Jan 11, 2024
Thank you Manwinder!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Thank you!

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing!! Walk into the most beautiful entrance, ladies at counter were fantastic, I was exhausted and frazzled and they calmed me and got me to room prominently and with kindness! Food was the best I have had in a hotel in a very long time and the free shuttle to and from airport eased a lot of stress. The cost blew me away, was far cheaper than I expected and the service was worth more. I would highly recommend!!!
Stayed 1 night in Dec 2023
Response from GM on Jan 4, 2024
Very happy to hear, Alicia, we look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 31, 2024
Thank you!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Thanks Kevin!

8/10 Good

Paul

Stayed 4 nights in Dec 2023
Response from GM on Jan 11, 2024
Thank you!

8/10 Good

Corrie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Feb 6, 2024
Thank you, Corrie

10/10 Excellent

Lara

Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Thank you for recognizing our staff's efforts, we look forward to having you stay with us again soon!

8/10 Good

redentor

Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you!

10/10 Excellent

TOM

Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Thank you, Tom!

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Thank you!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freezer available for the whitetail deer cape that I needed to keep frozen so that it did not get ruined. Also allowing a later check-out since my flight did not leave until 5:00 p.m.
Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Thank you for the review!

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
it was okay
Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Thanks!

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Thank you Barry!

4/10 Poor

Lindsey

Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Sorry we could not do better for you this time, Lindsey!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
That's great!

10/10 Excellent

Barry

Stayed 1 night in Nov 2023
Response from GM on Nov 30, 2023
Thank you, Barry!

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the accessible room. Was perfect
Stayed 4 nights in Oct 2023
Response from GM on Nov 6, 2023
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
great!

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and the price is good.
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Excellent thank you!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and comfortable, friendly staff.
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thanks so much!

4/10 Poor

Danielle

Disliked: Staff & service, amenities, property conditions & facilities
The train came through twice at 2am and 4am. Front desk took a very long time to check in and wasnt pleasant
Stayed 1 night in Oct 2023
Response from GM on Oct 26, 2023
I am sorry for your experience!

4/10 Poor

Evan, Winnipeg

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Hotel was fine, close to the airport, shuttle stopping in often for the airport. I just had the absolute worst service. No hello, barely could hear the employee talking, got the wrong room, went back, was told it was the right room, then they realized it was wrong, gave me the right room, no apology, no empathy or effort whatsoever. I just can’t stand this kinda awful service. Won’t be staying here again.
Stayed 1 night in Oct 2023
Response from GM on Oct 25, 2023
I'm sorry for your experience, Evan.