Indoor pool, open 8:00 AM to 11:00 PM, sun loungers
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Reviews of Best Western Plus Edmonton Airport

3 out of 5
Best Western Plus Edmonton Airport
5705 50th Street, Leduc, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 660 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 47 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Daylin

Travelled with family
Liked: Cleanliness, staff & service
The hotel was clean, quiet, and the staff were great. The breakfast was great and slightly different each morning. Our biggest complaint is that we had called to specifically ask if the pool was open before booking and we were told yes. Unfortunately the water had been drained and refilled the day we checked in, so it was FREEZING and not swimmable. Overall a minor inconvenience, but disappointing nonetheless as we could have spent $40 less per night somewhere else without a pool.
Stayed 3 nights in Apr 2024

4/10 Poor

Melissa, Mulhurst Bay

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Unfortunately, when we arrived for check-in, we were immediately greeted with a poor attitude from the representative at the desk. I requested her name for Managment. I had inquired about an early check-in two days prior and was advised that that would not be a problem. They would accommodate a 2 PM check in instead of 4 PM. When the staff member at the front desk had a perturbed look on her face I asked, is there a problem? She advised there was no note for an early check-in, but in note for a late check out, I had informed her that that’s not what I had requested and asked if there would be any issues. The girl at the front counter said with extreme attitude. I’ll try. It made myself and my husband completely uncomfortable. I had stayed here many years ago and received excellent service. That’s why I thought it would be best to return. This will be our last time ever booking at this hotel as we were graded with unneeded attitude. We were able to check in early at 2:30 pm therefore I do not feel that the attitude was needed when checking in. The agent did not advise us which way the room was, and seemed to be inconvenienced when we asked her. I completely understand that at times this hotel might be shortstaffed, however we felt uncomfortable and uninvited & it set the tone of the visit. The restaurant staff and food was amazing!! We will order from the restaurant again and take it home.
Stayed 1 night in Mar 2024
Response from CB on Mar 25, 2024
Hello Melissa, Thank you for your feedback and for choosing to stay with us. Please accept our apologies for the unsatisfactory experience you had during your stay. We pride ourselves for the high quality of service that we have been known for by many. Clearly, we weren't able to do that for you and so we will use this as a learning tool to be able to improve and deliver a better experience for you and all of our guest in the future. We invite you to please allow us another opportunity to better serve you. Sincerely, Christine BOperations Manager

8/10 Good

William

Stayed 3 nights in Feb 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Kerry

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Was a great hotel, the pool was great, very clean, however the hotel rooms were VERY hot, 25 degrees, so the AC was required. However the AC had something definitely wrong with it as every time it went off it sounded like a jet engine was taking off and this happened 5-6 times/hour, so no sleep was had.
Stayed 2 nights in Feb 2024

10/10 Excellent

karla

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing one night stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels we have stayed in. Will be coming back!
Stayed 2 nights in Feb 2024

10/10 Excellent

Blair

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean average room. Comfy beds. Nice pool and hot tub.
Stayed 1 night in Feb 2024
Response from CB on Feb 19, 2024
Hello Blair, Thank for choosing to stay with us. We appreciate your feedback. We hope to see you again. Regards, Christine

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star! Breakfast first rate!
Stayed 1 night in Feb 2024
Response from Azza Elgamri on Feb 7, 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are superb
Stayed 1 night in Jan 2024
Response from Azza Elgamri on Feb 7, 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Jeremy Denis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Azza Elgamri on Feb 7, 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff was always accommodating with any needs!
Stayed 2 nights in Dec 2023
Response from Azza Elgamri on Feb 7, 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

8/10 Good

Jacques Zephir, Gatineau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Azza Elgamri on Feb 7, 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and cozy and loved the chocolate at the bedside table!
Stayed 1 night in Dec 2023
Response from Azza Elgamri on Feb 7, 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 2 nights in Dec 2023
Response from Azza Elgamri on Feb 7, 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

6/10 Okay

Chelsey

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Shuttle to airport was perfect. Thank you.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay!
Stayed 4 nights in Nov 2023

6/10 Okay

Riana

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always nice
Always a nice hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Horst, Hay River

Stayed 1 night in Oct 2023

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Colours makes for a very relaxing stay . Thanks
Stayed 2 nights in Oct 2023

10/10 Excellent

Rosemary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Becca

Stayed 1 night in Oct 2023

6/10 Okay

Greg

Stayed 1 night in Sep 2023

8/10 Good

Melodie

Stayed 2 nights in Aug 2023
Response from A. Elgamri on Oct 24, 2023
Thank you for choosing Best Western Plus, and for the incredible 4 out of 5 rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. See you Soon:

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was Great! Friendly and personable staff! Clean and Comfy!
Stayed 1 night in Sep 2023
Response from Azza Elgamri on Sep 20, 2023
Dear Chad:Thank you for choosing Best Western Plus, and for the incredible 10 rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every interaction with our Hotel exceptional and memorable.

10/10 Excellent

David

Stayed 4 nights in Aug 2023
Response from Azza Elgamri on Sep 20, 2023
Dear David:Thank you for choosing Best Western Plus, and for the incredible 10 rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every interaction with our Hotel exceptional and memorable.

10/10 Excellent

Marvin

Stayed 2 nights in Aug 2023
Response from Azza Elgamri on Sep 20, 2023
Dear Marvin:Thank you for choosing Best Western Plus, and for the incredible 10 rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every interaction with our Hotel exceptional and memorable.

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Azza Elgamri on Sep 20, 2023
Dear Lisa: Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from A. Elgamri on Aug 14, 2023
Dear Kathleen:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Chantel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , great breakfast
Stayed 1 night in Aug 2023
Response from Azza E. on Aug 9, 2023
Dear Chantel:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

6/10 Okay

Joan

Stayed 3 nights in Jul 2023
Response from Azza Elgamri on Sep 20, 2023
Dear Joan:Thank you for your feedback. We regret that your experience at our hotel was less than perfect. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. Please contact us directly so we can discuss this further. We appreciate your input and value the chance to enhance our service.

10/10 Excellent

Margaret

Stayed 1 night in Jul 2023
Response from Azza Elgamri on Sep 20, 2023
Dear Margaret:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

4/10 Poor

Ashley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Extremely noisy-there were people knocking on doors until well after 1am. The carpet between the beds in our room was so wet when we arrived that we had to put a towel down before we could get into bed. Then the alarm went off at 6 am. We hadn’t set an alarm.
Stayed 1 night in Jul 2023
Response from CB on Jul 25, 2023
Hello Ashley, Thank you for taking the time to share your feedback following your recent stay with us. It saddens us to know that your expectations was not met. We completely understand how these things could upset you. We take pride in the quality of service and cleanliness that our facility offers, but there's no excuse for not being able to deliver. Rest assured that this will be taken back to our team and will be used as a learning tool in order to provide a better service for you and all of our guest. We hope you'll give us an opportunity to welcome you back in the future. Sincerely, Christine B.Operations Manager

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Azza E. on Aug 9, 2023
Dear Rick:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

8/10 Good

Amie

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, the pool was so fun for the kids and clean. And the staff were always accommodating and friendly
Stayed 3 nights in Jul 2023
Response from Azza E. on Aug 14, 2023
Dear Amie:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and family friendly. Great location and pool was perfect for kids.
Stayed 1 night in Jul 2023
Response from Azza E. on Aug 9, 2023
Dear Tara:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

8/10 Good

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t eat at restaurant because when we walked through hotel the entrance said no children. Realized in morning the inside entrance led to lounge. Confusion.
Stayed 1 night in Jun 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2023
Response from A. Elgamri on Aug 14, 2023
Dear Mary:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

ROD

Stayed 1 night in Jun 2023
Response from Azza E. on Aug 9, 2023
Dear Rod:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel in good condition.
Stayed 1 night in Jun 2023
Response from Azza E. on Aug 9, 2023
Dear Allan:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our housekeeping staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Excellent

Devin

Stayed 1 night in Jun 2023
Response from Azza E. on Aug 9, 2023
Dear Devin:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

8/10 Good

Victoria

Stayed 1 night in Jun 2023

10/10 Excellent

Sherri-lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff allowed early check in, which was greatly appreciated. Super clean hotel and great breakfast.
Stayed 1 night in Jun 2023
Response from Azza E. on Sep 20, 2023
Dear Sherri-Lynn:Thank you for your feedback. We regret that your experience at our hotel was less than perfect. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. Please contact us directly so we can discuss this further. We appreciate your input and value the chance to enhance our service. yours in Hospitality,Azza

10/10 Excellent

Henry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peacefull
Stayed 1 night in Jun 2023
Response from Azza E. on Jun 13, 2023
Dear Henry:Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to see the perfect score. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your high mark and we look forward to seeing you again.

8/10 Good

Richard

Stayed 1 night in May 2023
Response from Azza E. on Jun 13, 2023
Dear Richard:Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

2/10 Terrible

Matthew, Edmonton

Stayed 1 night in May 2023
Response from CB on Jun 11, 2023
Hello Matthew, Thank you for choosing to stay with. We are very sorry that your stay didn't go as well as you expected. We very much would like to know what transpired throughout your stay and hoping we can address that for you. We strongly believe that we'll be able to learn from your experience and provide a better service in the future to you and all of our guests. We invite you to please call us and give us a chance to better serve you. SincerelyChristine B. Operations Manager

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, it was short and sweet. The hot tub saved us, Barneys was a great location to eat and the food was delicious!
Stayed 2 nights in May 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly
Stayed 1 night in May 2023