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Reviews of Best Western Cedar Park Inn

2.5 out of 5
Best Western Cedar Park Inn
5116 Gateway Blvd, Edmonton, AB

Reviews

7.2

Good

Rating 10 - Excellent. 327 out of 1092 reviews" "
Rating 8 - Good. 318 out of 1092 reviews" "
Rating 6 - Okay. 190 out of 1092 reviews" "
Rating 4 - Poor. 126 out of 1092 reviews" "
Rating 2 - Terrible. 131 out of 1092 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff was amazing, I believe her name was Anna, She was very nice and knowledgeable. The only Negative was I called a week ago when I booked the room and was told by the front desk attendant I could use a debit card to put a damage deposit on the room only to find out I needed to use cash. Lucky they have 2 atms on site, but a charge to use. Other then that checking in was wonderful experience
Stayed 1 night in Apr 2024

6/10 Okay

Rejean

Travelled with family and small children
Liked: Cleanliness
Lack of pool options for the kids should be noted. Also no hot tub. Also the weekends when it is busy needs to be Buffett style in the restaurant. Having to wait to be served by an understaffed restaurant with 3 young kids was not ideal.
Stayed 5 nights in Mar 2024
Response from rb on Apr 22, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

6/10 Okay

Mohinder

Liked: Cleanliness, amenities, property conditions & facilities
Service is not good at all. I believe crew done know how to manage the breakfast area and service.
Stayed 2 nights in Apr 2024
Response from rb on Apr 22, 2024
Dear MohinderThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

4/10 Poor

Vickie

The hotel bar closes at 10pm The continental breakfast was cold, without flavor, the wait staff was rude and inefficient The hotel room was to hot I had to ask 3 times for towels ( they left one bath towel for 4 people) They had to be told to straighten the room on saturday morning Our neighbouring hotel room was fighting most of friday night. Outside we could not walk outside the front door or open our window in the hotel room without the stench of Marijuana There was garbage all over the grounds One of the elevators was out of service Pool was small and we had to request towels each time we were down there Teenagers were smoking pot in the fitness room Will never stay there again!
Stayed 2 nights in Apr 2024
Response from rb on Apr 22, 2024
Dear VickieThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Karen

Liked: Cleanliness, staff & service
Hair dryer didn’t work. An old hotel
Stayed 1 night in Apr 2024
Response from rb on Apr 22, 2024
Dear KarenThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

DOUGLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy parking
Stayed 1 night in Apr 2024
Response from rb on Apr 22, 2024
Dear DouglasThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

4/10 Poor

T

Travelled with partner
Disliked: Cleanliness
i booked my stay a couple weeks ahead and when my boyfriend and i arrived in town for our stay to celebrate his birthday the room was not clean. the bed was stripped and the dirty sheets were still sitting on the desk with food and other stains on them. bathroom sink and shower had a hard time draining just from brushing our teeth. also steer clear of the vending machines cuz it took our money multiple times without giving us a drink/snack
Stayed 1 night in Apr 2024
Response from rb on Apr 22, 2024
Dear TThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

maryann

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 2 nights in Mar 2024
Response from rb on Apr 22, 2024
Dear MaryannThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Amy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from rb on Apr 22, 2024
Dear AmyThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Joseph Nhoel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was ok. we came early when we checked in but they told us to wait and it was alright.the next day when we used the stairs it was smelled urine.and it was disgusting.
Stayed 2 nights in Apr 2024
Response from rb on Apr 18, 2024
Dea JosephThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Stormy

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from rb on Apr 18, 2024
Dea StormyThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

6/10 Okay

Joylynne

Travelled with partner
Liked: Staff & service, property conditions & facilities
I like that this hotel was closed to everything such as restaurants, gas station, and shopping. I didn't like the breakfast and the pool. The breakfast didn't have real eggs and pool I was expecting a hot tub.
Stayed 6 nights in Apr 2024
Response from rb on Apr 18, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

2/10 Terrible

Tracy

Travelled with family
Liked: Property conditions & facilities
Heat wouldnt go down from 24 o Asked for a fan… the man walked right into our room unlocked and didnt knock on the door Phone didn't work Terrible breakfast Hair in the shower
Stayed 1 night in Apr 2024
Response from rb on Apr 18, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

2/10 Terrible

elizabeth

Liked: Property conditions & facilities
Disliked: Cleanliness
One staff member worked the check in desk which meant a 15 minute wait and a line of 5 families behind me when I’d finished. No workable outlets in room. Hair on bed. Terrible mattress. I usually love best western but this was a fail.
Stayed 1 night in Apr 2024
Response from rb on Apr 18, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Oluwayemisi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from rb on Apr 18, 2024
Dea OluwayemisiThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was nice and helpful. Place was nice and quiet
Stayed 1 night in Apr 2024
Response from rb on Apr 15, 2024
Dear PatriciaThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

2/10 Terrible

Patrica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property ... ! the worst ! Rude staff, hair in the beds , breakfast is the worst it's a waste of your money . I heard so many complaints from people in this hotel . no air circulation , It's all about the staff and hotel , this hotel does not care about you .. So dirty ! there are so many other hotels to choose . Don't choose the Best Western , you will be sorry ! Wondering how they stay in business . The managers are terrible !
Stayed 5 nights in Apr 2024
Response from rb on Apr 15, 2024
Dear PatricaThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

4/10 Poor

Paola

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from rb on Apr 15, 2024
Dear PaolaThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

4/10 Poor

BARBARA

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Know cream for coffee in room, know hair blower in room. Breakfast, eggs cool, water machine not working in dining area.
Stayed 1 night in Apr 2024
Response from rb on Apr 15, 2024
Dear BarbaraThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and price were perfect for my needs
Stayed 1 night in Apr 2024
Response from rb on Apr 18, 2024
Dea NormanThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Jaqi

Liked: Amenities
The staff were very friendly and provided great service. Complimentary breakfast was great!
Stayed 2 nights in Apr 2024
Response from rb on Apr 15, 2024
Dear JaqiThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

6/10 Okay

Steven, Fort McMurray

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location. Some furniture dated.
Stayed 1 night in Apr 2024
Response from rb on Apr 15, 2024
Dear StevenThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As described! Gas stations, supermarkets and restaurants visible from the hotel.
Stayed 3 nights in Apr 2024
Response from rb on Apr 15, 2024
Dear DavidThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from rb on Apr 9, 2024
Dear Scott,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

4/10 Poor

Maureen

Disliked: Cleanliness, staff & service, property conditions & facilities
We asked the cleaning ladies for towels, they gave us 4 hand towels. There is a stench in the room and the complimentary breakfast was not good. The scrambled eggs were rubbery and had no taste
Stayed 4 nights in Apr 2024
Response from rb on Apr 9, 2024
Dear MaureenThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

6/10 Okay

Jenna

Travelled with partner
Liked: Cleanliness, staff & service
N/A
Stayed 1 night in Apr 2024
Response from Robin on Apr 8, 2024
Dear Jenna, Thank you very much for your review. We hope to have the opportunity to welcome you back in the future, providing you with an improved and more enjoyable stay. Thank you for choosing to stay with us. Sincerely,

10/10 Excellent

Carla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't spend a lot of time at the hotel as our stay was for a holiday, but the staff was friendly, price was great, hotel was clean, they kept everything stocked. Honestly, no complaints.
Stayed 3 nights in Apr 2024
Response from rb on Apr 9, 2024
Dear CarlaThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

4/10 Poor

Heather

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from rb on Apr 9, 2024
Dear HeatherThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place to stay, clean and friendly staff. Easy to get around Edmonton
Stayed 3 nights in Apr 2024
Response from rb on Apr 8, 2024
Dear Shelley, Thank you very much for your review. We hope to see you again soon. Sincerely

6/10 Okay

garth

Liked: Cleanliness, staff & service, property conditions & facilities
Neither tv or wifi worked
Stayed 1 night in Apr 2024
Response from Robin on Apr 8, 2024
Dear Garth, Thank you very much for your review. We hope to have the opportunity to welcome you back in the future, providing you with an improved and more enjoyable stay. Thank you for choosing to stay with us. Sincerely,

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Great location for us.
Stayed 1 night in Apr 2024
Response from rb on Apr 8, 2024
Dear Danielle, Thank you very much for your review. We hope to see you again soon. Sincerely

4/10 Poor

Jamie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It breaks my heart to give a poor review. Room temp was stuck at 25 degrees. No A/C. Dining advertised open till 10 however doors were locked at 10. Front desk Anna was spectacular.
Stayed 1 night in Apr 2024
Response from Robin on Apr 8, 2024
Dear Jamie, Thank you very much for your review. We hope to have the opportunity to welcome you back in the future, providing you with an improved and more enjoyable stay. Thank you for choosing to stay with us. Sincerely,

4/10 Poor

Bambi

Travelled with family
Disliked: Property conditions & facilities
This property had a non-functional AC unit in our room,... after a few hours we were finally moved to a room with a working unit. Breakfast took too long, had to leave without getting to eat.
Stayed 1 night in Apr 2024
Response from Robin on Apr 8, 2024
Dear Bambi, Thank you very much for your review. We hope to have the opportunity to welcome you back in the future, providing you with an improved and more enjoyable stay. Thank you for choosing to stay with us. Sincerely,

4/10 Poor

Suganthi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robin on Apr 8, 2024
Dear Suganthi, Thank you very much for your review. We hope to have the opportunity to welcome you back in the future, providing you with an improved and more enjoyable stay. Thank you for choosing to stay with us. Sincerely,

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Best western? More like worst western. Dirty rooms, rude staff. Do better!
Stayed 1 night in Mar 2024
Response from Robin on Apr 8, 2024
Dear James, Thank you very much for your review. We hope to have the opportunity to welcome you back in the future, providing you with an improved and more enjoyable stay. Thank you for choosing to stay with us. Sincerely,

10/10 Excellent

Joanne

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our remote did not work for the TV. So very late at night when we got back they had to bring us up a new one. Perhaps they should check their TVs and remotes before customer comes in.
Stayed 2 nights in Mar 2024
Response from rb on Apr 8, 2024
Dear Joanne, Thank you very much for your review. We hope to see you again soon. Sincerely

4/10 Poor

DHIESELYN

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service in breakfast, it is so slow and the food sucks, specially the scramble eggs and pancake. It is taste like plastic the egg, and it took us 30mims to get our food. Guests for 4 but we only have 2 towels. Soap and shampoo only fit not even for 1 use for 1 person.
Stayed 2 nights in Mar 2024
Response from Robin on Apr 1, 2024
Dear Dhieselyn, thank you for taking the time to share your recent experience with us. Thank you for bringing the issue with Breakfast to our attention. I was disappointed to learn of the shortcomings you experienced, and the service weren't up to the standard you've come to expect from us. At your convenience, please give me a call or email me directly so we may discuss your stay, and how you feel we could have done better. Again, my deepest apologies for the inconvenience and thank you for staying with us. Sincerely

10/10 Excellent

Dave

Very clean and friendly atmosphere and accommodating
Stayed 1 night in Mar 2024
Response from rb on Apr 1, 2024
Dear Dave, Thank you very much for your review. We hope to see you again soon. Sincerely,

2/10 Terrible

David, Saskatoon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is nice young woman at the desk was amazing but dont go for the free breakfast boiled sausage qas gross eggs like cold potatoes not cooked i said i am not eating this the waitress said why i said would you eat this she said hell no other people were disgusted and complaining room was clean people were getting sick from eating at this restaurant please stay away
Stayed 1 night in Mar 2024
Response from Robin on Apr 1, 2024
Dear David, thank you for taking the time to share your recent experience with us. Thank you for bringing the issue with Breakfast to our attention. I was disappointed to learn of the shortcomings you experienced, and the service weren't up to the standard you've come to expect from us. At your convenience, please give me a call or email me directly so we may discuss your stay, and how you feel we could have done better. Again, my deepest apologies for the inconvenience and thank you for staying with us. Sincerely

2/10 Terrible

Kelly

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I habe had better check in process in a third world country than I did at this hotel. For the love of god get your sheets and bedding ironed or pressed. Our TV remote was missing 1 battery. Our tub in the shower would not drain. The pool is disgusting and amd never any towels . The free breakfast should be a buffet for the ridiculous amount of tine everyone spends waiting for food, cutlery, syrup etc. The only shining star was Alisha at the front counter, but she only works days. She genuinely CARES if a guest is happy. If it wasnt one thing, it was another. I actually checked out the Ramada behind this hotel, no pool or free breakfast , but for the trouble we went through for those items who cares. I will be travelling to Edmonton 4 times a year or more now, and will NOT be returning to this Hotel. You give Best Western a BAD name.
Stayed 3 nights in Mar 2024
Response from rb on Apr 1, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

jody, Paradise Hill

Travelled with partner
Staff, check in very nice. Facility is older, some trouble with the bathroom lights. Did work but had trouble with them turning on several times. Room very clean, comfortable bed and pillows. Would stay there again.
Stayed 1 night in Mar 2024
Response from rb on Apr 1, 2024
Dear Jody, Thank you very much for your review. We hope to see you again soon. Sincerely,

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from rb on Apr 1, 2024
Dear Jessie, Thank you very much for your review. We hope to see you again soon. Sincerely,

10/10 Excellent

Vern

Travelled with partner
The service at the Cedar Park Inn was as expected. We had a small pet with us this trip and the accommodations were very good. We got a room on the main floor so it made it easier to come and go.
Stayed 2 nights in Mar 2024
Response from Robin on Apr 1, 2024
Dear Vern, Thank you very much for your review. We hope to see you again soon. Sincerely,

4/10 Poor

Chelsea

Travelled with partner
We waited an hour for check in
Stayed 1 night in Mar 2024
Response from Robin on Apr 1, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

6/10 Okay

Kristofer

Liked: Cleanliness
Room was clean and comfortable. Hotel staff were courteous but they did not have enough staff for the number of bookings. I waited 40 minutes to check in.
Stayed 1 night in Mar 2024
Response from rb on Apr 1, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Ron

Stayed 1 night in Mar 2024
Response from rb on Apr 22, 2024
Dear RonThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

10/10 Excellent

louise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and accommodating.
Stayed 2 nights in Mar 2024
Response from Robin on Apr 8, 2024
Dear Louise, Thank you very much for your review. We hope to see you again soon. Sincerely

8/10 Good

Jea

Stayed 1 night in Mar 2024
Response from rb on Apr 18, 2024
Dea JeaThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Robin BajwaOperations ManagerBest Western Cedar Park Inn

8/10 Good

Josée

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from rb on Apr 1, 2024
Dear Josee, Thank you very much for your review. We hope to see you again soon. Sincerely,

8/10 Good

Brian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Robin on Apr 1, 2024
Dear Brian, Thank you very much for your review. We hope to see you again soon. Sincerely,