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Nira Caledonia – Avis

4 out of 5
Nira Caledonia
6 and 10 Gloucester Place, Edinburgh, Scotland

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 314 avis sur 498." "
Note de 8 – Bien, d’après 136 avis sur 498." "
Note de 6 – Acceptable, d’après 31 avis sur 498." "
Note de 4 – Médiocre, d’après 12 avis sur 498." "
Note de 2 – Terrible, d’après 5 avis sur 498." "

9,4/10

Propreté

9,4/10

Service et personnel

8,6/10

Commodités

9,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Florence

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La situation géographique de l'hôtel, son caractère cosy et convivial, son calme. Le personnel aimable et serviable.
Séjour de 1 nuit en avril 2023
Matt a répondu le 4 juill. 2023
Merci pour cet avis élogieux.Nous sommes très heureux que vous ayez apprécié votre séjour chez nous. Nous sommes heureux que notre personnel ait été utileJ'espère que nous pourrons bientôt vous accueillir pour une autre visite.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel
Points faibles : Confort de la chambre
Chambre trop petite !
L’hotel a un style sympathique, le personnel est très gentil. Cependant nous étions dans une des chambres au dernier étages et la chambre est vraiment trop petite pour le tarif payé ! La salle de bain est sympas. Bref un hôtel assez sympathique mais la chambre vraiment pas bonne.
Séjour de 4 nuits en août 2019
Nira Caledonia Team a répondu le 8 oct. 2019
Thank you for your feedback, we do wish to welcome you back sometime in the near future.

8/10 – Bien

Victor

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2018

10/10 – Excellent

jerome, paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Super hotel
Hotel situé dans un magnifique quartier très calme A 20 minutes à pieds du chateau balade superbe Personnel charmant et serviable Nous avons ete upgrade chambre avec jakuzi Encore merci a l hotel Petit dejeune servis en chambre superbe copieux et varié. Un hotel parfait pour ma part
Séjour de 4 nuits en novembre 2017
Chris Lynch a répondu le 16 nov. 2017
Merci pour vos commentaires, super de vous lire apprécié votre séjour avec nous. Nous sommes impatients de vous accueillir de nouveau. Chris et l'équipe de Nira Caledonia.

8/10 – Bien

Not Provided, Paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bien
Très court séjour mais t'es agréable
Nira Caledonia a répondu le 10 mars 2016
Merci, a bientot!!

8/10 – Bien

Marc, Québec

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Le quartier est formidable.
Séjour formidable avec un service irréprochable. La grandeur de la salle de bain très petite, comparable à une salle d'eau, mais je ferais le même choix!
Nira Caledonia a répondu le 21 mai 2016
Je vous remercie beaucoup pour vos bons commentaires, l'espoir de vous revoir !!

10/10 – Excellent

bruno, Paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel sublime, très bien situé, calme et superbe
Dès l'accueil, on se sent bien comme chez soi . Très jolie décoration, meublé avec goût. Confort des chambres, avec musique classique et Nespresso (une réserve pour la single room n°1 exigue), excellent petit déjeuner, personnel aux petits soins. Hôtel bien situé dans un quartier chic, à 2 pas de bons restaurants. Luxe, calme et volupté en somme.

10/10 – Excellent

stéphane, Paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
bel hotel de charme
Hôtel de charme très agréable. seulement un douzaine de chambre. personnel très à l'écoute, très serviable. un vrai plaisir. les chambres sont très propres et très confortables, mais pas très grandes. Le petit déjeuner est délicieux (prendre le scottish breakfast). possibilité de diner sur place le soir avec une carte de qualité. Hôtel à 15 minutes à pied du centre ville. je recommande fortement!!!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bel hôtel
Hôtel de charme au service impeccable. Chambre un peu petite et il est un peu éloigné des principaux centres d'intérêt de la ville et il faut être en forme pour monter les nombreux escaliers qui mènent aux chambres! Mais c'est ce qui fait son charme...

8/10 – Bien

Fernando

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is very nice hotel, conveniently located a couple of blocks from George St and the so-called New Town. Rooms are in top condition, clean, my room had a jacuzzi. Very nice taste in decoration. Only two observations: the volume of water in the shower was really low and variable, as well as the temp (in a moment you passed from a trickle of cool water to a normal flow of very hot water. Also, the bed could have been softer.
Séjour de 2 nuits en mars 2024
Matt a répondu le 9 avr. 2024
Thank you for your fantastic review! We're thrilled you enjoyed the location, room condition, jacuzzi, and tasteful décor. We apologize for the inconvenience with the shower's water pressure and temperature fluctuations. We'll definitely have maintenance look into that right away.Regarding the mattress softness, we understand preference plays a big role in comfort. While we couldn't replace the mattress in your room this time, we may be able to offer a mattress topper for your future stays if that would be helpful.Thank you again for your feedback! We hope to welcome you back soon.

6/10 – Acceptable

Michael william

Points forts : Propreté
Points faibles : Service et personnel, commodités
Was not made aware until I arrived that the hotel did not offer room service or food apart from breakfast, despite being advertised as otherwise. Be aware the property has lots of stairs, no lifts and staff do not offer to help with luggage all in all not very luxurious.
Séjour de 1 nuit en mars 2024
Matt a répondu le 3 mars 2024
Thank you for your feedback! We appreciate you taking the time to share your thoughts about your recent visit.We're truly sorry that the information about our dinner service being closed wasn't clear. We try our best to keep everything updated on Expedia, our website and other online booking websites, but we'll definitely take another look to make sure it's clearer in the future.Regarding the lack of an elevator, it's important to note that our historic building is a UNESCO World Heritage Site. Unfortunately, due to strict preservation guidelines, adding an elevator isn't currently an option. We understand this may present accessibility challenges for some guests, and we deeply apologize for any inconvenience this may have caused.We appreciate you bringing these concerns to our attention. It allows us to identify areas for improvement and strive to provide a more transparent and accessible experience for all our guests. We hope this clarifies the situation and that you will consider giving us another chance in the future when everything is running smoothly. We are confident that we can offer you a more enjoyable and informative stay.

8/10 – Bien

Carl

Voyage en groupe
Séjour de 3 nuits en janvier 2024
Matt a répondu le 3 févr. 2024
Thank you for choosing our hotel and for your 4-star rating! We appreciate your feedback and look forward to welcoming you back for an even more enjoyable stay.

8/10 – Bien

Holger

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No free parking at the hotel and in the surrounding area, only at weekends. On working days there is a charge of £4.40 per hour from 08.30am to 05.30pm.
Séjour de 4 nuits en novembre 2023
Matt a répondu le 3 févr. 2024
Thank you for sharing your experience. We regret any inconvenience regarding parking. Please note that our hotel doesn't have a private car park, and detailed parking information, including charges and hours, is available on our website. We appreciate your understanding and hope to welcome you back for a more comfortable stay.

10/10 – Excellent

Rebecca

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A lovely luxurious hotel that we really enjoyed resting in for a night. We'll be back.
Séjour de 1 nuit en novembre 2023

6/10 – Acceptable

Zoe

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Stopped in room 613 for 1 night with my family, the room itself was nice and so was the bathroom. Unfortunately the bed was so hard it was a terrible nights sleep and the pull out sofa bed was so bad that in the end we pulled the mattress off and put it on the floor which was marginally better. I do not believe that this room should be advertised as sleeps 4 due to the poor quality of the pull out bed. I have given the rating as average and not worse due to the helpful staff but unfortunately would not consider going back.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Hannah

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fab for our honeymoon
Great hotel, rooms were lovely :)
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Yiu Li

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff are super amazing! And the hot water tap is very consistent! Room is also relatively warm. Enjoyed my stay
Séjour de 2 nuits en octobre 2023

4/10 – Médiocre

SUMIT

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
No room service most evenings, non existent housekeeping. Never again here !
Séjour de 3 nuits en septembre 2023

8/10 – Bien

Madeleine

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Ojämn kvalitet
Mycket fint rum, trevlig personal och mycket bra frukost. MEN golvet i badrummet var glashalt, även när det var torrt och fläkten i badrummet fungerade inte. Kylskåpet fungerade men var inte kallt, +22 grader. Städningen var på ytan bra men dammsugningen lämnade mer att önska. Hittade en öronpropp på golvet och då undrar man hur den övriga städningen egentligen var.
Séjour de 4 nuits en août 2023

10/10 – Excellent

Scott

Voyage en famille, Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Staff was helpful as we arrived early. They took our bags and had them in our rooms for us when it was time to check in. Used the laundry service and it was back in our room early afternoon same day.
Séjour de 2 nuits en août 2023

8/10 – Bien

Dana

Séjour de 1 nuit en août 2023

2/10 – Terrible

Daniel

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Uncomfortable hotel
Booked a stay for wife and I along with our two kids. They put us in a one room with a pull out sofa beds the kids had to share. Both the bed and sofa bed were extremely uncomfortable. Dust on the shades, water stain in the ceiling and not very helpful in addressing our concerns. I wanted to cancel our second night because it was so bad and they wouldn’t give us a refund. It was only until hotels.com got involved when they canceled it for us.
Séjour de 3 nuits en août 2023

10/10 – Excellent

Patricia

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Superbly clean and comfortable hotel. Lovely shower, could have stayed in it all day! Great breakfast.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Janette

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
Matt a répondu le 12 août 2023
Thank you for leaving this fantastic score! We are delighted to see that you enjoyed your stay with us!We hope to see you again on another amazing visit!

6/10 – Acceptable

David

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, commodités
Séjour de 1 nuit en août 2023

10/10 – Excellent

Amy Anne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff very helpful and accommodating, property well equipped
Séjour de 1 nuit en juin 2023
Matt a répondu le 4 juill. 2023
Thank you for this outstanding feedback. We're always delighted to provide the best service for our guests

10/10 – Excellent

Hiren

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en avril 2023
Matt a répondu le 4 juill. 2023
Thank you for taking the time to leave your score. We are very happy that you enjoyed your stay with us!I hope we will be able to welcome you for another visit soon.

10/10 – Excellent

Kevin

Séjour de 1 nuit en mars 2023
Matt a répondu le 4 juill. 2023
Thank you for your high score of Nira Caledonia. We are very happy that you enjoyed your stay with us!I hope we will be able to welcome you for another visit soon.

10/10 – Excellent

Ernst

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel has offered choices of tasteful breakfasts to residents daily. All the staff are friendly and helpful, especially Kaisa and her colleague Matt. They are willing to assist everyway they can upon requests.
Séjour de 5 nuits en mars 2023

10/10 – Excellent

Danielle

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely hotel
Staff checked in with us before we arrived and were very friendly and welcoming during our stay. We ordered a room with a bath, however the jacuzzi bath did not work which was disappointing. Overall, lovely cozy room and great for our stay.
Séjour de 2 nuits en février 2023

10/10 – Excellent

Lindsay

Séjour de 3 nuits en février 2023

10/10 – Excellent

Michael

Séjour de 1 nuit en février 2023

10/10 – Excellent

Reiko

Séjour de 2 nuits en février 2023
JK a répondu le 10 févr. 2023
Dear Reiko Thank you for your review we are delighted that you had a beautiful stay with us and we hope to see you again in the near future. Kind Regards Jean-Luc Reception

10/10 – Excellent

LOUISE

Séjour de 1 nuit en janvier 2023
JK a répondu le 10 févr. 2023
Dear Louise Thank you for your review we are delighted that you had a beautiful stay with us and we hope to see you again in the near future. Kind Regards Jean-Luc Reception

8/10 – Bien

Chris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2023
Matt a répondu le 26 janv. 2023
Dear Chris,Thank you for your rating.We are happy that you enjoyed your stay with us and we hope to welcome you again in not too distant future.Kind regards

6/10 – Acceptable

Amanda

Points faibles : Service et personnel
Shocking Management
Booked an overnight as a special treat for my husbands 50th birthday following a busy weekend in Paris. Hotel agreed to a 2pm late check out on arrival but reception called at 12 to tell us the late check out could not be honoured as they had guests arriving. As we were relaxing in the jacuzzi we said we would need an hour to get out we were then told a charge of £45 would be payable if we stayed until 2. Totally ruined the relaxing experience of the jacuzzi suite that I had paid so much for.
Séjour de 1 nuit en janvier 2023
Matt a répondu le 26 janv. 2023
Dear Amanda,Thank you for taking the time to share your feedback on your recent experience with us.I'm sorry to read that you feel disappointed about your experience on the day of your departure. Please accept my sincere apologies for the miscommunication issue regarding your confirmed 2pm check-out.I would like to clarify that when one of our receptionists called your room at around 1pm he only asked about your preferred check-out time and whether any late check-out fees were confirmed to you by other colleague the night before. Your complimentary late check-out at 2pm has been accommodated and there were no charges applied to your account.We hope to welcome you back again in the future.

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely stay at the Nira
This hotel was in a great location and the service was excellent. All staff that we dealt with were very hospitable and helpful. Will be recommending this hotel to family and friends and would stay here again on a future stay
Séjour de 4 nuits en janvier 2023
Matt a répondu le 26 janv. 2023
Dear Daniel,Thank you for taking the time to share your feedback with us.We are delighted that you enjoyed your stay with us and appreciate your comments about our team.Looking forward to welcoming you back again in the future.

10/10 – Excellent

Steven

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
One to go back to
Lovely room, good facilities, friendly staff and great location.
Séjour de 3 nuits en janvier 2023
JK a répondu le 16 janv. 2023
Dear Steven Firstly allow to me express from our family here at the Nira Caledonia to yours a very happy new year and a bright 2023 the word for the year is positivity, We are delighted that you chose the NIra Caledonia for your stay and that you truly had a wonderful time. Here at the Nira Caledonia, we appreciate all feedback good and we strive as a company and team to ensure a great guest experience. Once again we would like to thank you for your feedback and hope that you have a great 2023 and look forward to seeing you again in the near future. Kind RegardsJean-LucReception

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely Boutique Hotel
Lovely boutique hotel with exceptional staff. Great location to explore Edinburgh within east reach of the best bars and restaurants, however , one downside the mattress was extremely soft and squishy and the middle of the mattress had completely gone bad enough to give a sore back in the morning.
Séjour de 1 nuit en décembre 2022
JK a répondu le 21 déc. 2022
Dear Robert Firstly thank you for your message and we are delighted that you chose to stay with us here at the Nira Caledonia. I am saddened to hear what you have said about our matters and will forward this to our head housekeeper to look at the matters. It is not to the standard we have at the Nira Caledonia as we want all our guests to have the perfect night's sleep so please do forgive us in regards to this. From our family here at the Nira Caledonia to your family we would like to wish you a very happy festive season ahead and a bright new year and hope to see you in 2023 Kind Regards Jean-Luc Reception

10/10 – Excellent

David

Séjour de 1 nuit en décembre 2022
JK a répondu le 18 déc. 2022
Dear David I would like to thank you for your review and we are delighted that you enjoyed your stay with us here at the Nira Caledonia. We would like to extend our heart felt love to you and your family this festive season and new year and hope to see you again in the near future. With the warmest of regards Jean-Luc Reception

10/10 – Excellent

Ken

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2022
JK a répondu le 10 déc. 2022
Dear Mr DohertyThank you for your kind review we are pleased that you enjoyed your stay here at the Nira Caledonia and we hope to see you again in the new year. Here at the Nira Caledonia, we would to extend all festive joy to you and your family and hope that you have an amazing Christmas and new year. Kind Regards Jean-Luc Reception

10/10 – Excellent

Alin

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2022
JK a répondu le 29 nov. 2022
Thank you for your feedback we are glad that you enjoyed your stay with us and we wish you all the best in the coming festive and new Year ahead season and hope to see you next year. With the warmest of regards

10/10 – Excellent

Lene

Séjour de 3 nuits en novembre 2022

10/10 – Excellent

Sarah

Séjour de 1 nuit en octobre 2022

10/10 – Excellent

Blanca

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property we loved this hotel!!
Séjour de 1 nuit en septembre 2022
JK a répondu le 23 nov. 2022
Dear Blanca Thank you for your score and we are pleaase that you enjoyed your stay with us. We here at the Nira Caledonia would like to wish you and your family all the best for the festive season ahead and we hope to welcome you once again to the Nira Caledonia. Jean-Luc Reception

10/10 – Excellent

Diane

Séjour de 1 nuit en septembre 2022

10/10 – Excellent

Sarah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2022

6/10 – Acceptable

Abigail

Voyage en groupe
Points forts : Propreté, commodités
Points faibles : Service et personnel
The property is in a convenient, walkable location. The room was clean and the amenities for the bathroom are very nice! We did have an issue with some of the staff that made our experience disappointing. We did not purchase the rate that included free breakfast, which was our intention. However, when we were checking in, we were asked what time we would like to take our breakfast. I responded saying that we did not purchase the rate that included breakfast. They insisted though that breakfast was included. Because we were told it was included, we did eat breakfast at the hotel. Upon check-out, the same person who checked us in and said breakfast was included, let us know we had to pay £24 for breakfast. We reminded him of our conversation but he said we did not purchase the rate with breakfast included and he did not remember checking us in or telling us this information. We were very upset but he insisted we had to pay because it was "in the system". It was too bad since the hotel itself is nice and in a good location, but I would not recommend staying here to friends due to this incident. On the other hand, the woman who served us breakfast was extremely nice and helpful. Again, it was disappointing to have this single incident make it so we wouldn't want to stay here again.
Séjour de 2 nuits en août 2022

6/10 – Acceptable

stuart

Séjour de 1 nuit en août 2022

8/10 – Bien

Lois

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful hotel, in a very quiet area in walking distance to the shops, restaurants, points of interest etc. Room was well decorated and plenty of space and staff were very welcoming. The only thing I had an issue with was the high temperature of the room. It was unbearably hot! I understand we are in a heatwave at the moment but there was no air con and no fan, and there was only a tiny window which didn’t open very much (due to the height) I woke up early morning to shower myself in cold water and went back to bed. And there was no bottled water in the fridge which I think would have been helpful.
Séjour de 1 nuit en août 2022