Front of property

Reviews of Motel Fleur de Lys

2.5 out of 5
Motel Fleur de Lys
2074 chemin François Hertel, Magog, QC

Reviews

7.2

Good

Rating 10 - Excellent. 37 out of 194 reviews" "
Rating 8 - Good. 78 out of 194 reviews" "
Rating 6 - Okay. 49 out of 194 reviews" "
Rating 4 - Poor. 23 out of 194 reviews" "
Rating 2 - Terrible. 7 out of 194 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The motel is a very close walk to the beach which is nice. But the motel is old and crusty. Basically a bed to sleep in while in Magog, if NOTHING else is available. The owner accused me of fraud when he saw my in laws in the room because they were eating dinner with us and threatened to call Expedia because he thought they were staying overnight. I explained to him they were just there to eat. Who in their right mind wants to be crammed into a tiny “2 star” motel room with four adults and two children?? I went searching for the supposed “private beach” but all I could find was overgrown forest. I don’t think it’s been maintained and has been reclaimed by the trees.
Stayed 2 nights in Jun 2021

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel fleur-de-lys
Great stay! We called ahead because we weren't sure if we would arrive late, and the response was very helpful and pleasant. Friendly service throughout our stay. The room was cozy, quiet and clean. Comfortable bed, reliable wifi, fridge and cutlery provided. We would definitely go back.
Stayed 2 nights in Mar 2020
Response from thierry on Mar 16, 2020
merci beaucoup au plaisir de vous revoir

10/10 Excellent

Verified traveller

Liked: Cleanliness
Very reasonable rates and great service! Away from the road, so very quiet.
Stayed 1 night in Nov 2019

10/10 Excellent

Helene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like vintage looks. So I felt at home
Stayed 1 night in Nov 2019

6/10 Okay

Summer, Montreal

Travelled with family
The kitchenette is great to have, otherwise, you pay what you get.
Stayed 1 night in Oct 2019

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service
Quiet, clean property that is dated. Overall maintenance review needed, starting with decor and upgrades.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Runned down, weird smell to room gave me a massive headache. Tissue box was empty and toilet paper was like barely a roll and the extra roll was 1/4 gone. Had to use napkins to blow my nose. The damm alarm went off at 5:45 am even if I never ser it. Will not be going back
Stayed 1 night in Oct 2019

6/10 Okay

Galina

Travelled with family
Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from thierry on Aug 27, 2019
merci

8/10 Good

Kay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
very good location, close to the lake. very convenient. easy to find.
Stayed 1 night in Aug 2019
Response from thierry on Aug 6, 2019
merci beaucoup pour vos commentaires

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This was my third stay here. While basic in terms of amenities, it is quiet and clean
Stayed 1 night in Jun 2019
Response from thierry on Jul 6, 2019
merci de vos commentaires

8/10 Good

Stephane

Liked: Cleanliness, staff & service, room comfort
Nice place. Love the in-room kitchentte.
Convenient location and good in room amenities.
Stayed 2 nights in Jun 2019
Response from thierry on Jul 4, 2019
merci de vos commentaires et au plaisir de vous revoir

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
nice emplacement for bike ,train, boat ride ,this place need a good renovation
Stayed 1 night in Jun 2019
Response from thierry on Jun 27, 2019
Hello We don't make late departures. Check out is before 11am for everyone, we can't do it because our cleaning team only works in the morning. Thank you for your understanding

10/10 Excellent

Margarita, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
long weekend away
This is our third time staying in this lovely motel. We had an amazing weekend, weather, location, perfect. The grounds are beautiful. There are tables and lawn chairs set up all around. You can have meals outside and enjoy nature. This little motel is a real gem. It is close to bike paths, great restaurants and shopping. Many activities near by. We look forward to returning very soon!!
Stayed 3 nights in Jun 2019
Response from thierry on Jun 14, 2019
merci beaucoup au plasir de vous revoir

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming rooms in quiet rural location with beach access. Breakfast is delicious, purchased separately. Try the waffles!
Stayed 1 night in May 2019
Response from thierry on May 11, 2019
thank you very much

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from thierry on Apr 2, 2019
merci beaucoup

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is rustic (like going to a cottage) but the kitchenette made it! Great to prepare breakfast before skiing as well as enjoy beautiful dinner (picked up at the Magog Metro, GOURMET pickings!)
Stayed 2 nights in Feb 2019
Response from thierry on Feb 19, 2019
thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Great location, right near the water and downtown, not a lot of traffic getting there and easy to find. Staff was very friendly and rooms were very clean and comfy.
Stayed 2 nights in Jul 2018
Response from thierry on Jan 14, 2019
thank you very much to the pleasure of seeing you again

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from thierry on Dec 31, 2018
merci beaucoup

8/10 Good

Margarita, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short get away!
This little motel is very charming and perfectly located. There is a great bike adjacent to the motel. You can park your car and use your bike to tour all the surrounding areas. Many places to see and great little shops and restaurants. Looking forward to visiting again.
Stayed 3 nights in Sep 2018
Response from thierry on Sep 22, 2018
thank you very much and see you soon I hope

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2018
Response from thierry on Aug 31, 2018
merci

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Check in closes at 7:00 PM. Hotel staff (helpfully) sent an email to let us know, but we didn't have email access, so didn't get it in time. They (again, helpfully) called us when we didn't arrive before 7 because the traffic out of Montreal was terrible, but were quite abrupt on the phone.
Stayed 1 night in Aug 2018
Response from thierry on Aug 13, 2018
the recording ends at 20hh0 and not 19h00, this proves that you are very attentive to what you are told and also to the messages that are sent to you to indicate the hours of check in.

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible.
Was awful smelt. Bed was so hard. A hotel no tell.
Stayed 1 night in Jul 2018
Response from thierry on Aug 5, 2018
No comments, stay silent in the face of such ineptitude

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from thierry on Jul 4, 2018
merci Simon!!

6/10 Okay

Bob, Montreal

Liked: Cleanliness, room comfort
Quiet room that was quite clean. The owner seems a bit more preoccupied with his phone and online bookings than a customer standing before him. He also recites the rules of the place as if he were a sergeant at boot camp. A little more savoir vivre wouldn't hurt him. Also the picture of the front of the motel on Expedia does not do justice to the building. It is in reality rather quaint and pretty. Also it is right on the bike and pedestrian path and thus a short and beautiful walk into town.
Stayed 1 night in Jun 2018
Response from thierry on Jun 12, 2018
customer is a customer, whether in front of me or on the phone, the first come is first served and it seems quite normal even if it displeases you. Regarding the so-called rules, it seems normal to inform guests of the opening hours of the reception, check out time and the services offered such as lunches, non-smoking room etc etc This is the first time that I am reproached for something like this, but it takes everything to make a world seem ...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from thierry on May 13, 2018
merci beaucoup

8/10 Good

Ervin

Liked: Cleanliness, staff & service, property conditions & facilities
Great for night's stay
We arrived after hours and the receptionist was nice to leave the door open for us with the key. We only stayed to the night so it was the perfect little cozy room. The bed was not the best... It was snowing and it was quiet -2 of my favorite things. I would totally recommend.
Response from thierry on Apr 10, 2018
thank you very much and see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
another enjoyable visit to Magog and stay at Motel Fleur de lys, we are already planning another stay this summer!
Stayed 2 nights in Mar 2018
Response from thierry on Apr 4, 2018
thank you very much I look forward to seeing you again this summer !!

10/10 Excellent

Mike, London, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect basecamp for an outdoor holiday.
Myself and two friends stayed here while on a snowboard trip where we wanted to hit different locations. It is very close to Orford, 32 km from Owl's Head and 50 km or less to both Bromont and Sutton. The room was cozy, clean and out kitchenette had everything we needed. I realize that everybody has different expectations and all 3 of us had zero complaints and are already talking about coming back.
Stayed 4 nights in Mar 2018
Response from thierry on Mar 19, 2018
thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room matches the images on the site. The room was clean, the bed was comfy and a nice touch in antique decor... will be staying there again...
Stayed 1 night in Nov 2017
Response from thierry on Dec 3, 2017
thank you very much and see you again

8/10 Good

Neil, Concord,NH USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Motel
Nice and comfortable easy walk to town. The owner are very friendly
Stayed 2 nights in Nov 2017
Response from thierry on Nov 15, 2017
thank you very much!!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
small but ok, Make sure you can lock your room
The room was well decorated. It was a bit small, no closets. Two beds were nice but a bit squeaky. The door to my room could not lock. We went out to dinner and we had to leave our room open so we packed everything and took it with us in the car. There is no one there after 8 pm so there was nobody to talk to. the location is great. The receptionist was nice but barely spoke any English.
Stayed 1 night in Nov 2017
Response from thierry plesant on Nov 14, 2017
Thank you for your comments, concerning the closing of the rooms, they close all without any problems and fortunately for the customers as for us besides, it would have been wise for you to prevent us because more being anonymous we can not know of what room are you talking about. But no door closing problem has been brought to my attention by customers or the housekeeping service

8/10 Good

Johanne

Liked: Cleanliness, staff & service
Small makeover
Colours in rooms could be updated. Dressers tables could be updated. Bldg could use all new windows. Staff was good!
Stayed 1 night in Nov 2017
Response from thierry plesant on Nov 8, 2017
Thank you for your comments, about the updates, it pleases some and less to others and the motel is champetre so equipped with antique furniture so ...

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Great comfortable little spot. We were well rested.
Stayed 1 night in Oct 2017
Response from thierry on Nov 4, 2017
thank you for your comments, about the check out, at 11:00 it seems very honorable, the check in being from 14:00, we must leave time to do the housework to give you satisfaction on the cleanliness of the rooms.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
It’s close to town and just mins to the lake . Friendly host. Room is clean. The bed is too soft though.
Stayed 1 night in Oct 2017
Response from thierry on Nov 4, 2017
thank you for your comments about the bed is too soft for you but is very good for others, it is impossible to satisfy everyone on this subject, too soft, too hard etc ... it will be necessary to change the mattresses according to the desires of the customers but that does not seem to me realizable in any way.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel is clean and the
Stayed 2 nights in Sep 2017
Response from thierry plesant on Sep 9, 2017
merci beaucoup de vos commentaires

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner was friendly and the place was exactly as advertised.
Stayed 1 night in Jul 2017
Response from thierry on Jul 24, 2017
merci beaucoup pour vos commentaires et si je pouvais vous rendre ce service, je le ferais , mais malheureusement nous ne pouvons accordé ce privilege a une personne seulement sans l'accorder aux autres et cela est impossible pour nous.

8/10 Good

André

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2017
Response from thierry plesant on Jul 23, 2017
merci beaucoup

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from thierry plesant on May 27, 2017
Merci beaucoup

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Value--Unique and super clean.
A privately run hotel near the lake and walking and bicycle nearby. The rooms were as the photos show---super clean and individualised. The bed was very comfortable and the room had a fridge. Its fun and interesting to stay in privately managed hotels like this (i.e., not a chain). The manager was very friendly and accommodating. Lots of parking----super value.
Response from thierry on Apr 21, 2017
thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from thierry plesant on Apr 14, 2017
merci beaucoup

8/10 Good

Ian, Toronto

Liked: Cleanliness, staff & service, room comfort
Nice place, good value, but a bit dated
A nice little road side motel, good location near the major highway, and short drive to Magog. Nice location for skiing the resorts of owl head, orford and bromont. clean and the beds were very comfortable. A nice owner. He doesn't speak a lot English though. Room decor and bathroom were pretty dated and could use some updating if you're picky about those kinds of things. Overall a good value and nice place to stay, and would stay again when in the area.
Response from thierry on Feb 23, 2017
Thank you very much for your comments and we look forward to seeing you again 63/5000 Thank you very much for your comments and we look forward to seeing you again

8/10 Good

Joey, Montreal

Liked: Cleanliness, staff & service
Good Experience
Great view and great atmosphere, the employees are very friendly and if you love maple syrup like I do, you'll be in heaven. The breakfast is totally worth the price ,we had the waffles fruit breakfast both days we were there It was fresh and delicious. We will for sure go back but this time maybe when the snow is gone and we can swim in the lake.
Response from thierry on Jan 20, 2017
thank you very much!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Dec 19, 2016
merci beaucoup

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was really good nice people.
Response from General Manager on Dec 12, 2016
thank you very much !!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place so much. Such unexpected loveliness in the details, so close to a beautiful walking path, such a kind and accommodating host. Thank you, Thiery!
Response from thierry on Sep 9, 2016
merci beaucoup cela a ete un reel plaisir de vous accueuillir

8/10 Good

Alison, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Our second time staying here and another really good experience. As my two year old said it is " nice and cozy!" The staff are super friendly and welcoming. The rooms although smallish are impeccably clean and big enough to fit a pack n play and a play yard (for kids to sleep in). Also really close to a great beachside playground. They have also just renovated their reception and cafe area and it looks great. The rooms all have a back door that opens onto a lovely lush treed backyard area with seating ( and a trampoline which was a huge hit with my toddler) All in all a really good experience for a fantastic price
Response from General Manager on Sep 8, 2016
merci beaucoup , au plaisir de vous revoir

6/10 Okay

Carolee, Ontario, Canada

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Well Located
This hotel needs a lot of TLC but the room was clean and comfortable and the location is perfect to the beach and promenade.
Response from thierry on Aug 31, 2016
thank you for your comments and you can be reassured, we pay enormous attention our motel for a motel nearly 50 years of existence is clean and comfortable as you say you same.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from thierry plesant on Jul 20, 2016
merci beaucoup de cette jolie note!! au palisir de vous revoir thierry

4/10 Poor

Mark, Ottawa

Liked: Cleanliness, staff & service
Disliked: Room comfort
2 night stay
We booked for 2 nights was very quiet area just outside Magog, If you are looking for a small room with a kitchenette it is for you. The bed is soft way to small for 2 adults.Wifi was not working if you need internet.
Response from thierry plesant on Jun 25, 2016
thank you for your comments, wi-fi works but we work and routers are in phase, be moved, I think I have mentioned because I do it systematically so that our customers understand the disadvantages that it brings.