Spa tub, steam room, massage/treatment rooms

Reviews of Hôtel Château-Bromont

4 out of 5
Hôtel Château-Bromont
90 Stanstead Street, Bromont, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 1001 reviews" "
Rating 8 - Good. 333 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sergei

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from La Direction on Apr 24, 2024
Monsieur,Tout d'abord, laissez nous vous remercier d'avoir pris le temps de nous transmettre vos impressions concernant le Domaine Château Bromont.Nous sommes ravis de constater que nous avons su rendre votre séjour à la hauteur de vos attentes et espérons avoir le plaisir de vous accueillir de nouveau dans un avenir rapproché.Dans l'attente, veuillez accepter, Monsieur, nos salutations les meilleures.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is quiet, the rooms re clean, the hot tubs on the terrasses were amzing!
Stayed 4 nights in Apr 2024
Response from The Management on Apr 12, 2024
Dear Guest,We would like to thank you for taking the time to send us this great review.We are glad you enjoyed your stay and looking forward to have the opportunity to receive you as our guest again shortly.Best regards,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights in a Junior Suite and the room was comfortable and immaculate. The bathroom was spotless as well. Housekeeping did an excellent job also.
Stayed 2 nights in Apr 2024
Response from The on Apr 12, 2024
Dear Guest,First, we would like to thank you for taking the time to send us this great review.We are glad your stay was as great as you expected and we are looking forward to meet you again shortly!Best regards,

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We went up the day before the eclipse, wonderful place and great room, resteraunt was excellent. Spent the afternoon watching the eclipse on the terrace with spectacular view. Looking forward to returning and taking advantage of the spa.
Stayed 2 nights in Apr 2024
Response from The Management on Apr 12, 2024
Dear Guest,We would like to thank you for the great review you sent us regarding our establishment.We are glad you enjoyed your stay and looking forward to receive you as our guest again shortly.Best regards,

8/10 Good

Michele

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from La Direction on Apr 12, 2024
Madame,Tout d'abord, laissez nous vous remercier d'avoir pris le temps de noter votre séjour parmi nous.Nous sommes ravis que vous ayez apprécié votre expérience et espérons avoir le plaisir de vous accueillir de nouveau prochainement.Cordialement,

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
limited menu choices in the restaurant and bistro. Prices were on the high side
Stayed 2 nights in Mar 2024
Response from The Management on Apr 5, 2024
Dear Guest,Thank you for the time you allowed to send us your review.We are glad you enjoyed your stay and hopping to receive you again as our guest shortly.Best regards,

10/10 Excellent

Jeffrey

Stayed 4 nights in Mar 2024
Response from La Direction on Apr 12, 2024
Monsieur,Nous vous remercions d'avoir pris de votre temps pour nous faire parvenir votre avis concernant notre établissement.Sachez que nous sommes ravis de constater que vous ayez apprécié votre séjour et espérons avoir le plaisir de vous accueillir de nouveau sous peu.Cordialement,

10/10 Excellent

Caroline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and cleanliness.
Stayed 3 nights in Mar 2024
Response from The Management on Mar 20, 2024
Dear Guest,We would like to thank your for this great review!We are glad you enjoyed your stay and hope everything went as well as you expected.We are looking forward to see you again shortly.Best regards,

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family friendly hotel. With a convenient shuttle service to Bromont.
Stayed 5 nights in Mar 2024
Response from The Management on Mar 16, 2024
Dear Guest,We would like to thank you for this great review concerning our hotel.We are glad you enjoyed your stay and looking forward to receive you as our guest again shortly.Best Regards,

8/10 Good

Susannah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beautiful hotel with wonderful amenities and very close to the ski hill. We had booked a suite with two levels. The room was gorgeous but we were disappointed to find it dirty with a full beer can left upstairs and a strong smell of cigarettes when we checked in. While the staff was attentive and tried to clean the room it smelled of cigarettes the entire stay as the room had been heavily smoked in. This was very unfortunate as the hotel was lovely otherwise.
Stayed 2 nights in Mar 2024
Response from The Management on Mar 16, 2024
Dear Guest,First we would like to thank you for the review. We are glad you enjoyed your stay but would have prefered your experience was good as you expected without the bad smell.Be sure we are taking notes of your comments because our clients satisfaction is our priority.We hope to have the opportunity to see you again shortly.Best regards,

10/10 Excellent

MARIA TERESA, Laval

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Chateau Bromont! I definitely recommend it The beds are very comfy Room was very clean The restaurant Les Quatres Canards was delicious!
Stayed 1 night in Mar 2024
Response from The Management on Mar 10, 2024
Dear Guest,We would like to thank you for taking the time to send us this great review.We are glad you enjoyed your stay and looking forward to have the occasion to welcome you again shortly.Best regards,

4/10 Poor

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
During our stay, their was a storm which knocked out the electricity. Although this is not the fault of the hotel, we did not have electricity in our rooms. Which meant not being able to use wifi, tv, charge phones, no lighting in the room or bathroom, no hot water to shower in the morning, no coffee maker in the room. Although the power outage is not the fault of the hotel, it is unreasonable to pay full price for a stay and not have use of some very basic amenities. I realize the power outage is not the hotels fault, but I feel that i should have received a discounted rate for the night. Unreasonable to pay $350 for a night and not be able to shower in the morning or have a cup of coffee and need a flashlight to use the bathroom.
Stayed 1 night in Feb 2024
Response from The Management on Mar 3, 2024
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, with feedbacks like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Lesley

Travelled with family
Liked: Amenities
We loved the smell of the fireplace and the chill atmosphere. Staff were friendly and helpful.
Stayed 1 night in Feb 2024
Response from The Management on Feb 28, 2024
Dear Guest,Thank you for the great review. We are glad you enjoyed your stay and hope to have the opportunity to receive you as our guest again shortly.Best regard,

8/10 Good

Sabrah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hreat location to the ski hill. Ckean but weird to find a couple of ladybugs in the room...in February. Staff is friendlt and helpful.
Stayed 2 nights in Feb 2024
Response from The Management on Feb 23, 2024
Dear Guest,We would like to thank your for this review of our hotel! We are glad you enjoyed your stay but we are sorry your experience was not as good as you expected. We hope to have the opportunity to receive you as our guest again shortly.Best regards,

10/10 Excellent

Ruxandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle to the ski area
Stayed 4 nights in Feb 2024
Response from The Management on Feb 23, 2024
Dear Guest,We would like to thank your for this review of our hotel! We are glad you enjoyed your stay and hope to have the opportunity to receive you as our guest again shortly.Best regards,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good servive
Stayed 4 nights in Feb 2024
Response from The Management on Feb 23, 2024
Dear Guest,We would like to thank your for this review of our hotel! We are glad you enjoyed your stay and hope to have the opportunity to receive you as our guest again shortly.Best regards,

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La Direction on Feb 19, 2024
Madame,Nous vous remercions d'avoir pris le temps de noter votre séjour au Domaine Château Bromont.En espérant avoir le plaisir de vous accueillir de nouveau prochainement, veuillez accepter, Madame, nos sincères salutations.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from La Direction on Feb 18, 2024
Monsieur,Nous vous remercions pour l'avis concernant notre établissement.Nous sommes ravis de constater que votre séjour était à la hauteur de vos attentes et espérons vous accueillir de nouveau dans un avenir rapproché.Dans l'attente, veuillez accepter, Monsieur, nos sincères salutations.

4/10 Poor

caroline

Disliked: Staff & service
T
Stayed 1 night in Feb 2024
Response from La Direction on Feb 11, 2024
Madame,Nous sommes navré que votre séjour n'ait pas été à la hauteur de vos attentes.Soyez assuré que notre priorité étant la satisfaction de notre clientèle, nous prenons note de tous les commentaires pour parfaire nos services et installations.En espérant pouvoir regagner votre confiance, veuillez accepter nos cordiales salutations.

10/10 Excellent

pnina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fourth stay four years in a row!
Stayed 1 night in Feb 2024
Response from The Management on Feb 5, 2024
Dear Guest,Thank you for this great review about our hotel.We are glad you enjoyed your stay and looking forward for a 5th visit next year or before if you wish.Best regards,

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vibrant
Stayed 1 night in Feb 2024
Response from La Direction on Feb 5, 2024
Madame,Nous désirons d'abord vous remercier d'avoir pris le temps de nous transmettre cet excellent avis concernant notre Hôtel.Soyez assuré que nous sommes ravis de constater que vous ayez apprécié votre séjour au Domaine Château Bromont et espérons avoir l'opportunité de vous accueillir de nouveau dans un avenir rapproché.Dans l'attente, veuillez accepter, Madame, nos sincères salutations.

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La Direction on Jan 25, 2024
Madame,Nous vous remercions d'avoir pris le temps de nous transmettre votre avis concernant votre séjour parmi nous. Nous sommes ravis de constater que nous nous sommes montrés à la hauteur de vos attentes et espérons vous accueillir de nouveau prochainement.Cordialement,

10/10 Excellent

Eric

Stayed 3 nights in Jan 2024
Response from La Direction on Jan 20, 2024
Monsieur,Nous vous remercions pour l'avis concernant notre établissement.Sachez que nous sommes ravis de constater que vous ayez apprécié votre séjour, en espérant qu'il ait été à la hauteur de vos attentes.Veuillez accepter nos sincères salutations.

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from La Direction on Jan 11, 2024
Madame,Merci d'avoir pris le temps de noter notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir prochainement.Cordialement

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from La Direction on Jan 11, 2024
Monsieur,Nous vous remercions d'avoir pris le temps de nous transmettre votre avis concernant notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir de nouveau prochainement.Cordialement,

4/10 Poor

francois

Travelled with partner
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from La Direction on Jan 11, 2024
Monsieur,Nous vous remercions pour votre avis concernant notre établissement.Nous sommes navrés de constater que votre séjour n'ait pas été à la hauteur de vos attente et espérons tout de même avoir l'occasion de vous accueillir de nouveau dans un avenir rapproché.Cordialement

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfest could have more choices for the price
Stayed 1 night in Jan 2024
Response from The Management on Jan 11, 2024
Dear Guest,Thank you for your review regarding our establishment.We hope to have the pleasure to receive you as our guest again shortly.Best regards.

6/10 Okay

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from La Direction on Feb 28, 2024
Monsieur,Nous vous remercions d'avoir pris le temps de nous transmettre votre avis concernant notre établissement.Nous espérons avoir l'opportunité de vous accueillir de nouveau. Dans l'attente, veuillez accepter, Monsieur, nos sincères salutations.

10/10 Excellent

christine

Stayed 2 nights in Dec 2023
Response from La Direction on Jan 7, 2024
Madame,Nous vous remercions du temps utilisé pour nous transmettre votre avis concernant notre établissement.Nous sommes ravis de constater que votre séjour était à la hauteur de vos attentes et espérons que vous voudrez réitérer l'expérience prochainement.Dans l'attente, veuillez agréer, Madame, nos cordiales salutations.

6/10 Okay

Mathieu

Travelled with family, Travelled with family and small children
Liked: Staff & service
Staff was really nice, the indoor pool was also good, however the property is old and needs renovations... and the walls are paper thin - we could hear everything from our suite!
Stayed 2 nights in Dec 2023
Response from L'équipe du Château-Bromont on Jan 4, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from L'équipe du Château-Bromont on Jan 4, 2024
Nous vous remercions d’avoir partagé votre expérience. Nous sommes heureux de constater que vous avez apprécié votre séjour. En espérant avoir le plaisir de vous accueillir de nouveau.

2/10 Terrible

Gisèle

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from La Direction on Jan 31, 2024
Madame,Nous sommes navrés de constater que votre séjour n'était pas à la hauteur de vos attentes. Nous vous invitons à laisser de plus amples commentaires pour avoir la possibilité d'améliorer nos services et installations car notre priorité est la satisfaction de notre clientèle.Cordialement,

6/10 Okay

Behzad, Pointe-Claire

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room service was very bad but the rest was OK
Stayed 2 nights in Dec 2023
Response from The Management on Dec 30, 2023
Dear Guest,Thank you for taking the time to send us your review. We are glad you enjoyed your stay even if some things were'nt as good as expected. We are taking notes of you comment to improve our services and facilities.We hope to have the privilege of receving again as our guest shortly.Best regards,

8/10 Good

Lora, Kitchener

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was friendly. The room category options were unique. Bromont is a beautiful area.
Stayed 2 nights in Nov 2023
Response from The Management on Nov 22, 2023
Dear Guest,Thank you for taking the time to send us a review regarding our establishement.we are glad you enjoyed your stay and looking forward to receive you as our guest again soon.Best regards,

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, good spot to stay.
Stayed 1 night in Oct 2023
Response from The Management on Oct 21, 2023
Dear Guest,We would like to thank you for the review regarding our establishement.We are glad you enjoyed your stay and looking forward the receive you again as our guest shortly.Best regards,

8/10 Good

Aurelie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second stay at the hotel, the room was clean, and quiet. There is a nice mini bar, nice nespresso coffee machine in the room. The spa is connected to the hotel which is great. Down side: the breakfast options have changed at the restaurant, the new buffet is terrible, way too expensive for what it is, and definitively not what you would expect for a property like chateau bromont.
Stayed 2 nights in Oct 2023
Response from The Management on Oct 21, 2023
Dear Guest,Thank you for your review regarding our establishement, We are sorry to know your stay didn't go as well as you expeced and we are taking notes to improve our services and facilities.Sincerely,

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from La Direction on Oct 21, 2023
Madame,Tout d'abord, nous désirons vous remercier d'avoir pris le temps de nous faire parvenir votre avis concernant notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour parmi nous et espérons avoir le plaisir de vous accueillir de nouveau sous peu.Dans l'attente, veuillez accepter, Madame, nos sincères salutations.

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 2 nights in Oct 2023
Response from La Direction on Oct 24, 2023
Madame,Nous désirons vous remercier d'avoir pris de votre temps pour nous transmettre votre avis concernant notre établissement.Sachez que nous sommes ravis que vous ayez apprécié votre séjour parmi nous et espérons avoir le plaisir de vous accueillir de nouveau dans un avenir rapproché.Dans l'attente, veuillez accepter, Madame, nos cordiales salutations.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from La Direction on Oct 14, 2023
Monsieur,Laissez nous vous remercier pour l'avis que vous nous avez fait parvenir concernant notre établissement.Sachez que nous sommes ravis que vous ayez apprécié votre séjour et espérons avoir le plaisir de vous accueillir de nouveau dans un avenir rapproché.Dans l'attente, veuillez agréer, Monsieur, nos cordiales salutations.

10/10 Excellent

Jeff

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from La Direction on Oct 14, 2023
Monsieur,Nous vous remercions d'avoir pris de votre temps pour nous transmettre votre avis concernant notre établissement.Sachez que nous sommes ravis que vous ayez apprécié votre séjour et espérons avoir l'occasion de vous accueillir de nouveau sous peu.Dans l'attente, veuillez accepter, Monsieur, nos sincères salutations.

8/10 Good

Marilyn H

Stayed 1 night in Sep 2023
Response from La Direction on Oct 6, 2023
Madame, Monsieur,Nous vous remercions du temps que vous avez consacré à nous faire parvenir votre avis concernant notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour parmi nous et espérons avoir l'occasion de vous accueillir de nouveau prochainement.Dans l'attente, veuillez accepter, Madame, Monsieur, nos sincères salutations.

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from La Direction on Sep 20, 2023
Bonjour Madame,Nous vous remercions d'avoir pris le temps de nous transmettre votre avis concernant notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour et espérons avoir l'occasion de vous accueillir de nouveau sous peu.Dans l'attente, veuillez accepter, Madame, nos sincères salutations.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities
Beautiful spot
Stayed 1 night in Sep 2023
Response from The Management on Sep 15, 2023
Dear Guest,Thank you for taking the time to send us this nice review regarding our establishment.We are glad you enjoyed your stay and regarding forward to see you again shortly.Best regards,

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely excellent Hotel!
Stayed 1 night in Sep 2023
Response from The Management on Sep 13, 2023
Dear Guest,We would like to thank you for your review regarding our hotel.We are glad you enjoyed your stay and looking forward to receive you again shortly.Best regards,

10/10 Excellent

Rana

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, clean, nice jacuzzi and pool, highly recommend
Stayed 1 night in Sep 2023
Response from The Management on Sep 12, 2023
Dear Guest,Thank you for taking the time to send us your review about are hotel.We are glad you enjoyed your stay and looking forward to receive you as our guest again shortly.Best regards,

6/10 Okay

Christian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Expensive for this kind of property
Stayed 1 night in Sep 2023
Response from The Management on Sep 10, 2023
Dear Guest,Thank your for taking the time to send us your review regarding our hotel. Your comments will help us to improve our services and facilities because our priority is our clients satisfaction.Best regards,

6/10 Okay

Gabrio

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from La Direction on Sep 10, 2023
Monsieur,Nous vous remercions de l'avis que vous avez laissez concernant notre établissement.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous recevoir de nouveau prochainement.Dans l'attente, veuillez accepter, Monsieur, nos sincères salutations.

10/10 Excellent

Lucie

Stayed 1 night in Sep 2023
Response from La Direction on Sep 10, 2023
Madame,Laissez nous vous remercier d'avoir pris de votre temps pour nous transmettre votre avis concernant notre établissement.Sachez que nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Nous espérons pouvoir vous accueillir de nouveau dans un avenir rapproché.Dans l'attente, veuillez accepter, Madame, nos salutations les meilleures.

8/10 Good

Santoso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV on the upstairs sleeping area of junior suite didn’t work , it would be good to check periodically.
Stayed 1 night in Aug 2023
Response from The Management on Sep 2, 2023
Dear Guest,We would like to thank you for the time you tooked to leave us a review.We are glad you enjoyed your stay and will use your comments to improve our service and facilities. We hope to recieve you as our guests again shortly.Best regards,

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet, great restaurant- lovely pools
Stayed 1 night in Aug 2023
Response from The Management on Aug 30, 2023
Dear guest,We would like to thank you for taking the time for sending us your review.We are glad your enjoyed your stay and regarding forward to have you as our guest shortly.Best regards.