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Reviews of Hotel Crystal - Das Alpenrefugium

4 out of 5
Hotel Crystal - Das Alpenrefugium
Hornweg 5, Sankt Johann in Tirol, Tirol

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 31 reviews" "
Rating 8 - Good. 11 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 4 out of 31 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel and room. Staff is kind and open answer all questions. Only two things were inconvenient; I could hear my neighbors through the wall and additional fee for parking by the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Restaurant closed on Saturday, Sunday and Monday for dinner.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful atmosphere at the Crystal
Came to Sankt Johann in Tirol for a week of skiing. We ran into alot of problems on this trip but because of the great hospitality at the Crystal, we still had an enjoyable vacation. Everyone at the hotel is incredibly welcoming and thoughtful. Food is very good and plentiful. Clean rooms, clean hotel and comfortable beds. One of the best things we enjoyed was the wellness area in the hotel - 3 different types of saunas that we had virtually to ourselves every day. The limited time that they are open is not a problem and works well for skiing. The hotel is nicely situated to both the ski lift and the main shopping area. No need to move your car throughout your entire stay. We would definitely stay here again, and would love to come back in the summer.
Stayed 7 nights in Feb 2018

8/10 Good

Geoff, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Skiing Hotel
Only at this hotel for one night so not much time to rate it. What we saw was all good. Hotel just down the road from the ski lift and quite close to the town (5mins brisk walk). Breakfast was good and staff friendly. Comfortable beds and room.

10/10 Excellent

Nora, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to spend a few days...
The family owned hotel is close to everything and is beautiful. The gondola ride is just a very short distance from the hotel. A downer is the lack of elevator, so if you have a lot of luggage, be prepared to have a work out. Everybody is nice and helpful here; they can keep your luggage if you have to check out but want to sight seen a bit more. I had a great stay.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Clayton, Kaiserslautern, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your standard European Guesthouse
The location at the bottom of the slopes is great. If you are used to staying it small European hotels, this one is average, which is to say the room is small, but clean and well kept. (I had a single room). Breakfast was good, I didn't have dinner at the hotel. The available internet was fast enough, 1.5M+. My only other comment is that the sauna is only open from 1530 - 1830, and not open on Sunday. So after a day of skiing until the last run at 1630, then a gluhwein at the bottom of the slopes, you have to rush to use the sauna. But the city's indoor pool and sauna center is a short walk from the hotel. The St. Johann ski area is more for beginner to average skiers. So I will probably not go back. But if I did I would stay at this hotel again.

8/10 Good

Christian

Stayed 2 nights in Sep 2023

6/10 Okay

carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dyrt,fick betala att stå på parkeringen Ingick ingen frukost i priset
Stayed 1 night in Sep 2023

10/10 Excellent

Arne Normann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel med meget venligt personale
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Preis Leistung hat nicht gepasst …
Stayed 2 nights in Aug 2023

2/10 Terrible

Ole Haubo

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Verena & das Crystal-Team on Jul 31, 2023
Lieber Ole,wir sind etwas verwirrt, da wir Ihre Buchung auf No Show gesetzt haben. Gemäß unseren Informationen sind Sie nie bei uns angereist und haben unser Hotel nie besucht?Eventuell liegt hier eine Verwechslung vor.Mit freundlichen Grüßen,Verena & das Crystal-Team

10/10 Excellent

Jakob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Verena & das Crystal-Team on Jul 31, 2023
Hallo Jakob,vielen Dank für euren Besuch und die nette Bewertung.Es freut uns, dass Ihr einen schönen Aufenthalt hattet und hoffen, euch bald wieder zu sehen.Viele Grüße,Verena & das Crystal-Team

2/10 Terrible

Dominique

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Disappointing experience
This hotel is clarly overpriced for the level of service you get. Supposedly a 4 star hotel, but no toiletry items at all in the bathroom, just a soap dispenser stuck on the wall; Poor breakfast buffet, in variety and quantity: I have seen better breakfasts in some 2 star hotels. The fact that they charged us an extra 72 Euros per night for a 3 year old child sharing his parents bed seemed to me really exagerated. Also, be prepared to move your luggage through the stairs as the elevator only reaches half floors. Even the picture of the swiming pool they put on their front page is not directly at the hotel, but it is the municipal swimming pool that is 10 min away, and to which they provide you with free entry tickets. An finally, although the reception ladies were quite nice, the manager was very rude to us and made us feel really unconfortable and unwecomed during our stay. In conclusion, not what we expected at all!
Stayed 4 nights in Jul 2023
Response from Verena & das Crystal-Team on Jul 31, 2023
Hello Dominique,thank you very much for your stay.We're very sorry that you did not feel welcomed. Especially as we did our very best to accomodate to your situation. Upon arrival we realized that you were 3 persons instead of 2 (as stated on your booking). Of course the 3rd person (even a child) will have to pay for a stay. Therefore we calculated the price and told you so. As you were very unfriendly towards our staff and not very understanding, we called our manager on duty who even gave you a discounted fare on the child's price. Therefore you paid only 50,- instead of 70,- per night.On our website you can find all information regarding facilities directly at the hotel or in close walking proximity. We highly encourage you to read the information provided carefully as this might prevent future confusions.Best regards,Verena & the Crystal Team

10/10 Excellent

Slava

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alles passt!
Stayed 2 nights in Jul 2023
Response from Verena & das Crystal-Team on Jul 31, 2023
Hallo Slava,vielen Dank für euren Besuch und die tolle Bewertung.Es freut uns sehr, dass Ihr einen schönen Aufenthalt hattet, bei dem alles gepasst hat.Wir freuen uns auf ein Wiedersehen.Viele Grüße,Verena & das Crystal-Team

8/10 Good

Mark

Stayed 2 nights in Jun 2023
Response from Verena on Jul 6, 2023
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Gerne möchten wir Sie auch nach Verbesserungsvorschlägen für Ihren nächsten Besuch fragen. Wenn Sie sich kurz die Zeit nehmen würden, wären wir Ihnen sehr dankbar.Mit besten Grüßen,Ihr Crystal-Team

8/10 Good

Jos

Stayed 1 night in Sep 2022

10/10 Excellent

gianluca

Stayed 1 night in Aug 2022
Response from Verena & das Crystal-Team on Aug 19, 2022
Sehr geehrter Gast,vielen Dank für Ihre Bewertung. Es freut uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat.Mit besten Grüßen,Verena & das Crystal-Team

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inhabergeführtes Hotel in unmittelbarer Liftnähe
Gepflegtes Hotel mit gutem Frühstück, Halbpension kann zugebucht werden. Parkplätze sind vor dem Haus vorhanden. Das Zimmer war sehr sauber und alles Notwendige für einen Kurzurlaub vorhanden. Das Servicepersonal war sehr freundlich, wir kommen gerne wieder.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Empfehlenswertes Sporthotel. Das Personal war bis auf eine Mitarbeiterin sehr nett und - wenn gefragt - hilfsbereit. Das Zimmer war von den Abmessungen großzügig, die Austattung etwas bieder (aber durchaus stimmig). Der Fernseher war der kleinste den jeh gesehen habe (persönlich keinen großen Wert), dafür aber eine (Lese-)Sessel. Auffällig war die Sauberkeit; durchweg tip top! Angehm überrascht war ich von dem aufwendig und liebevoll gestalteten Saunabereich (Finische-, Bio- und noch eine weitere Bio-? Sauna) Beim Frühstück ist der exzellente Kaffe hervorzuheben. Die Parksituation kann etwas schwierig werden. Abgesehen davon könnte man sich Sorgen um Dachlawinen machen (in dem Fall dürfen die allermeisten Parkplätze entfallen) Abends gibt es nur Halbpension, kein „à la Carte“, Restaurants sind aber fußläufig gut erreichbar. Gerne wieder!
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Stefan, Malmö

Hyfsat
Ganska slitet hotel.Bra läge.Frukosten var bra

6/10 Okay

Mats, Malmö

Liked: Cleanliness, property conditions & facilities, room comfort
Bra hotell nära dalstationen för bergbanan.
Typiskt Österrikiskt hotell som byggts för skidturism och som gick på sparlåga. Bar och restaurang var stängda. Bra rum, snyggt och prydligt. Äldre, lite "trött" dam som ansvarade för receptionen. Bäst av all var en mycket bra frukost, med bordsbetjäning. Återkommer gärna under vintersäsongen, då hotellet har perfekt läge vid bergbanan.

2/10 Terrible

Marcel

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
zu empfehlen
in allen Punkten ein ordentliches Hotel welches wir wieder buchen würden

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
elendig
dette er det værste oppholdet ever

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Sehr durchschnittlich. Fremde Haare in der Badewanne. Kein TV auf Zimmer.
Response from CHH on May 9, 2015
Sehr geehrter Herr/Frau Anonym, vielen Dank für Ihren Kommentar. Leider können wir zu Ihrem Buchungszeitraum keine Zimmerbuchung zuordnen, da unsere Wintersaison bereits beendet war. Vielleicht haben Sie uns mit einem anderen Hotel gleichen Namens verwechselt, da auch all unsere Zimmer seit Jahren mit TV-Geräten ausgestattet sind. Mit freundlichen Grüßen Ihr Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ottimo
ottimo soggiorno... colazione abbondante e zona confortevole